Clarence Health

What Clarence Health does

Clarence Health is a Columbus, Ohio-based healthcare technology company founded in 2024 that operates a conversational AI platform designed to deliver personalized daily health support for seniors and individuals with chronic conditions. Its flagship product, the Clarence Digital Ally, is a mobile application for iOS and Android providing 24/7 empathetic check-ins, medication and appointment reminders, cognitive stimulation, environmental awareness content, and plain-language guidance on care plans and after-visit summaries. The platform also includes caregiver and member web portals for document management, AI-powered Q&A, and engagement analytics, as well as an outbound telephonic conversational AI service used by healthcare organization partners for pre-appointment preparation, post-discharge follow-ups, and HEDIS/quality gap outreach. An SMS add-on extends reminders to users without smartphones.

The underlying technology combines natural language processing, generative AI, knowledge retrieval, and process automation layered on foundation models from OpenAI, Anthropic, Google, and Microsoft, hosted on Microsoft cloud infrastructure. The platform supports text, audio (telephonic), and structured-data modalities, and includes document ingestion for post-appointment summaries, pill bottles, insurance cards, and benefit information. Clarence maintains a SOC 2 Type II security program and a HIPAA-aligned privacy program with signed Business Associate Agreements to handle Protected Health Information.

Clarence Health employs a B2B2C revenue model in which services are free for individual members and caregivers, while healthcare and community institutions — clinical groups, health systems, specialty clinics, senior living facilities, home care agencies, and aging agencies — pay subscription-based fees funded by the value the platform delivers in care plan adherence, reduced administrative burden, and improved value-based contract performance. The company pursues three concurrent go-to-market motions: product-led growth via app stores, enterprise field sales to healthcare organizations (with early-adopter discount pricing), and channel partnerships with community-based organizations. The company was founded by Andy Lozier, who previously led New Ventures & Business Incubation at OhioHealth, a $7 billion health system, and the company is advised by Jim O'Brien, MD, currently Chief Medical Officer at AndHealth. Clarence raised a $3 million seed round in April 2024.

Name

Clarence Health

Legal name

Clarence Health Inc.

Website

https://clarencehealth.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Short description

Clarence Health is a Columbus, Ohio-based healthcare technology company operating an AI-powered conversational platform that delivers daily health support, reminders, and care coordination for seniors and individuals with chronic conditions, funded by subscription contracts with healthcare institutions.

Ownership category

akta.pro rank

Product category

Digital Health / Chronic Care Management Software

NAICS

Health Care and Social Assistance (62), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

Health & Support Communities (BPAMABAL), Patient Advocacy, Navigation & Access to Care (BPAGACAH)

Keywords

• Conversational AI health support
• Chronic care management platform
• Patient engagement automation
• Caregiver coordination tools
• Value-based care outreach

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Healthcare Institution Contracts: B2B2C revenue model where healthcare organizations (clinical groups, health systems, specialty clinics, senior living facilities, home care agencies) pay for Clarence's services. Services are free for members and caregivers; costs are covered by institutional partners seeking to improve patient outcomes and reduce administrative burden.
2. Early Adopter Pricing: Services offered at a discount to early adopter healthcare organizations, suggesting a subscription or contract-based pricing structure with introductory discounts for initial partner agreements.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels3 records

Core offering

Clarence Health provides a conversational AI digital health ally that delivers daily medication reminders, health check-ins, plain-language explanations of medical paperwork, caregiver coordination, and outbound patient outreach. The service is delivered through three engagement methods — a mobile app for Apple and Android, web portals for members/caregivers/partners, and telephonic AI calls for healthcare institutions — and is offered free to end users while being funded by healthcare organizations and community partners.

Product overview

Clarence Health offers a unified digital health ally platform delivering personalized daily living support and health guidance for individuals with chronic conditions, seniors, and their caregivers. The platform comprises three primary engagement methods: the Clarence Digital Ally mobile application (available for Apple and Android), web-based portals for members and caregivers, and telephonic conversational AI services for institutional partners. The mobile app provides 24/7 support through daily check-ins, reminders, cognitive stimulation, and plain-language health guidance. The web portals enable document management, AI-powered Q&A, and care coordination. The telephonic service extends partner support through outbound AI calls for pre-appointment preparation, post-discharge follow-ups, and care gap closure. A supplementary SMS service delivers medication and health reminders to opted-in users. All services are free for members and caregivers, funded by healthcare and community partners.

Differentiator

Problem solved

Functional benefit

Products and services

• Clarence Digital Ally (Mobile App) A 24/7 conversational AI mobile application for Apple and Android devices that provides members with gentle daily check-ins, medication and health reminders, health assessments, periodic wellness screenings, empathetic companionship, cognitive stimulation (trivia, games), environmental awareness (news, weather, events), and plain-language explanations of medical paperwork and after-visit summaries. Targeted at seniors and adults managing chronic conditions and offered free to end users.
• Clarence Health Web Portals Online portals for members, caregivers, and institutional partners that enable document management (post-appointment summaries, pill bottles, insurance cards), AI-powered Q&A grounded in a member's health information, member engagement and care-plan analytics, and account setup and customization. Used to coordinate care across family members and provider teams.
• Clarence Telephonic Services Conversational AI outbound phone calls delivered on behalf of healthcare organization partners to handle pre-appointment preparation (goals, recent symptom gathering, logistical support, red flag escalation), post-discharge and high-risk patient check-ins, and HEDIS/quality care gap outreach with motivational education and outcome documentation. Targets clinical groups, health systems, specialty clinics, and other institutional partners seeking to reduce administrative burden and improve value-based contract performance.

Quantifiable outcome

• Reduces avoidable healthcare utilization through better care plan adherence and early issue identification
• +4 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft provides infrastructure and cloud services that power Clarence Health's platform. Clarence uses Microsoft infrastructure and cloud services as part of their technology stack for operating, securing, maintaining, and improving their services.
• OpenAIcoreTechnology or IntegrationAI model provider used to process user inputs and generate conversational responses within the Clarence Health services. Clarence does not permit third-party AI model providers to use Clarence user data to train their AI models.
• AnthropiccoreTechnology or IntegrationAI model provider used for natural language processing and conversational AI functionality within the Clarence Health platform.
• GooglecoreTechnology or IntegrationAI model provider used for processing user inputs and generating responses within the Services. Part of Clarence's multi-provider AI approach.

Scale indicators4 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• Papa: Papa provides companion and support services to seniors and is funded by health plans, providers, and employers — a near-direct analog of Clarence's B2B2C model aimed at older adults and their caregivers.
• CipherHealth: CipherHealth is a patient engagement and outreach platform that automates post-discharge follow-up, rounding, and care-gap calls to health systems — closely overlapping with Clarence's telephonic AI and patient-engagement use cases.
• Wellbe: Wellbe offers a patient-engagement platform with automated care plans and outreach for procedures and chronic conditions, sold to health systems — comparable to Clarence's enterprise patient-engagement and care-coordination offering.
• Twistle by Health Catalyst: Twistle (now part of Health Catalyst) automates patient communication and care pathways via text, voice, and patient-portal outreach — directly comparable to Clarence's automated outreach and care-gap closure workflows.
• GetWell Network: GetWell Network is an established patient-engagement platform deployed across health systems, with messaging, education, and care-pathway features that overlap with Clarence's portal/CRM-integrated engagement focus.
• care.coach: care.coach provides 24/7 AI-augmented companion and health support for seniors and high-risk members, including daily check-ins and reminders — a close functional analog to Clarence's Digital Ally mobile product.
• Force Therapeutics: Force Therapeutics delivers digital care plans and patient-engagement tools to providers and health systems, including automated outreach and patient education — comparable to Clarence's B2B engagement model.
• Vivify Health: Vivify Health (now part of Optum) provides remote patient monitoring and patient-engagement workflows to health systems, including automated outreach and care plan adherence — comparable to Clarence's enterprise engagement layer.

Broad incumbents

• Omada Health: Omada is a scaled digital chronic-condition management platform sold to employers, payers, and providers — adjacent to Clarence's chronic-care focus but broader in scope and much larger in scale.

Emerging players

• Ianacare: Ianacare is a caregiver-support platform that helps families coordinate care for loved ones, sold to employers and provider partners — directly comparable to Clarence's caregiver portal and B2B2C caregiver support model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/clarencehealth

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clarence Health