What MDLIVE does

MDLIVE is a U.S.-based virtual healthcare services platform offering on-demand access to board-certified physicians, licensed therapists, dermatologists, and primary care providers via phone, video, and asynchronous channels. Founded in 2009 and headquartered in Miramar, Florida, MDLIVE was acquired by Evernorth — Cigna Group's health services subsidiary — in 2021 for approximately $1 billion, and now operates as a wholly-owned subsidiary within Cigna's care delivery portfolio. The platform delivers four core service lines: 24/7 Urgent Care, Primary Care (including chronic condition management and wellness screenings), Mental Health (talk therapy and psychiatry), and Dermatology, supported by a network of 2,000+ clinicians and serving 60-65 million members through health plan and employer benefit contracts.

The technology stack is a HIPAA-compliant telehealth platform with proprietary AI-powered triage and the "Sophie" chatbot for patient intake and care routing. The company holds NCQA certification in Credentialing and Recredentialing, American Telemedicine Association accreditation, and integrates wearable biometric data into clinician dashboards (added 2025). Distribution is multi-channel: direct PMPM (per-member-per-month) enterprise contracts with health plans and self-insured employers represent approximately 65% of 2025 revenue, with the remaining revenue from per-visit fees ($0-299 depending on service and insurance) and white-label platform licensing to 800 hospital systems. Marketing reach is extended through health plan benefit integration, BCBS state affiliate partnerships, a Walgreens retail pharmacy partnership, and direct-to-consumer self-serve web and mobile app channels (iOS and Android).

The go-to-market motion is primarily enterprise field sales to health plans and large self-insured employers, augmented by channel partnerships with health plans, hospital systems, and retail pharmacies. Key named customers and partners include Cigna/Evernorth (parent), Humana, Blue Cross Blue Shield affiliates in Illinois, Oklahoma, New Mexico, and Montana, and Walgreens. The company reports 93% client retention, $2.7 billion in cumulative client cost savings since 2019, and 30% growth in Virtual Primary Care in 2024; it was recognized by TIME and Statista as one of the World's Top HealthTech Companies of 2025. In June 2026, MDLIVE received a $50 million growth equity investment from Bedford Funding II, the first known external minority investment into the Evernorth-owned subsidiary.

Name

MDLIVE

Legal name

MDLIVE, Inc.

Website

https://mdlive.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

251–500 employees

Short description

MDLIVE is a U.S. telehealth platform offering virtual urgent care, primary care, mental health, and dermatology services through a 2,000+ clinician network, serving 60-65 million members via health plan, employer, and hospital system partnerships as a wholly-owned subsidiary of Evernorth/Cigna Group.

Ownership category

akta.pro rank

Product category

Telehealth / Virtual Care Services

NAICS

Offices of Physicians (6211), Offices of Physicians (except Mental Health Specialists) (621111), Ambulatory Health Care Services (621), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA), Virtual Specialty Care Programs (Payer-Sponsored) (HLALACAD), Chronic Condition Virtual Care & Disease Management (Payer-Sponsored) (HLALACAE), Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG), Membership/Subscription Concierge Virtual Care (HLALAAAH)

Keywords

• Telehealth platform
• Virtual care services
• Online urgent care
• Behavioral health teletherapy
• Virtual primary care

Headquarters

HQ city

Miramar Beach

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise PMPM Contracts: Per-member-per-month enterprise contracts with health plans and self-insured employers, representing approximately 65% of 2025 revenue. These subscription-like arrangements provide predictable recurring revenue based on covered member counts.
2. Per-Visit Fees: Visit-based fees for consumers without insurance coverage or when services are not covered under employer/health plan benefits. Pricing ranges from $0-299 depending on service type (urgent care, mental health, dermatology).
3. White-Label Platform Licensing: White-label platform licensing to hospital systems, extending MDLIVE's technology and provider network to hospital-owned telehealth services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

MDLIVE operates a virtual healthcare services platform providing 24/7 on-demand access to board-certified doctors, licensed therapists, and dermatologists via video, phone, and a mobile application. The platform delivers four core service lines—Urgent Care, Primary Care, Mental Health (talk therapy and psychiatry), and Dermatology—serving both individual consumers and enterprise clients (health plans, self-insured employers, and hospital systems) across the United States and Puerto Rico.

Product overview

MDLIVE operates as a comprehensive telehealth platform offering virtual healthcare services across four core service lines: Urgent Care (24/7 on-demand consultations for acute conditions), Primary Care (wellness screenings and chronic disease management), Mental Health (therapy and psychiatry), and Dermatology (skin conditions). The platform is accessible via web, mobile app, and phone, with an E-Treatment feature enabling asynchronous care for certain conditions. MDLIVE was acquired by Cigna's Evernorth in 2021 and serves over 60 million members nationwide through health plans, employers, and hospital partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• MDLIVE Urgent Care On-demand telehealth consultations for acute, non-emergency medical conditions available 24/7/365 via phone or video, treating over 80 common conditions including cold, flu, allergies, pink eye, and UTIs, for adult patients.
• MDLIVE Primary Care Virtual primary care services including wellness screenings, routine care, and management of chronic conditions such as diabetes, hypertension, and high cholesterol for adults 18+.
• MDLIVE Mental Health Behavioral health services including talk therapy with licensed therapists and psychiatric care with board-certified psychiatrists, covering conditions such as anxiety, depression, OCD, and trauma.
• MDLIVE Dermatology Virtual dermatology consultations for skin, hair, and nail conditions including acne, eczema, suspicious moles, and rosacea, with board-certified dermatologists providing diagnosis and treatment plans within 24 hours.
• MDLIVE White-Label Telehealth Platform White-label telehealth platform licensing to hospital systems, enabling them to offer MDLIVE-powered virtual care (urgent, primary, mental health, dermatology) under their own branding; currently serves 800 hospital partners.
• MDLIVE Mobile Application Smartphone and tablet application enabling patients to schedule appointments, conduct video visits, message providers, and manage their healthcare from anywhere, available on iOS and Android.
• MDLIVE Health Coaching Program Health coaching program for chronic condition management and preventive care support, enabling continuous health tracking and ongoing patient engagement beyond episodic visits.

Quantifiable outcome

• Clients achieved $2.7 billion in cost savings since 2019
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core.

• Evernorth (Cigna Subsidiary)coreStrategic or Co-development Partner · 1 January 2021MDLIVE was acquired by Evernorth, Cigna's health services subsidiary, in 2021. The company now operates as part of Evernorth's portfolio of care delivery businesses, transforming from a standalone urgent care platform into an integrated digital health engine serving over 60 million members.
• WalgreenscoreStrategic or Co-development PartnerStrategic retail pharmacy partnership expanding access to virtual care services through Walgreens locations and digital properties.
• Blue Cross and Blue Shield of IllinoiscoreChannel Partner/ Reseller/ DistributorBCBS Illinois integrates MDLIVE digital healthcare services into 2026 individual marketplace health plans serving nearly 9 million members across 102 counties.
• Blue Cross and Blue Shield of OklahomacoreChannel Partner/ Reseller/ DistributorBCBS Oklahoma offers digital urgent care services via MDLIVE through qualified health plans for 2026 individual marketplace enrollment.
• Blue Cross and Blue Shield of New MexicocoreChannel Partner/ Reseller/ DistributorBCBS New Mexico includes MDLIVE digital healthcare benefits in ACA open enrollment health plans.
• Blue Cross and Blue Shield of MontanacoreChannel Partner/ Reseller/ DistributorBCBS Montana offers digital healthcare options through MDLIVE across state health insurance plans.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Teladoc Health: Teladoc Health is the largest publicly traded telehealth platform in the U.S., offering virtual urgent care, primary care, mental health (BetterHelp), and chronic condition management to payers, employers, and consumers. It is the most direct competitor to MDLIVE in enterprise payer-channel telehealth with overlapping service lines, customer segments, and technology stacks.
• Amwell: Amwell (American Well) is a leading enterprise telehealth platform serving health systems, health plans, and employers with virtual urgent care, behavioral health, and specialty care. Its white-label Converge platform and payer-channel focus directly mirror MDLIVE's hospital white-label licensing and PMPM contract strategy.
• Included Health: Included Health (formed from the merger of Doctor On Demand and Grand Rounds) is a virtual care and care navigation platform serving large employers and health plans. It directly competes with MDLIVE in virtual primary care, mental health, and integrated payer/employer benefits navigation.
• Hims & Hers Health: Hims & Hers Health is a publicly traded D2C telehealth platform offering virtual primary care, mental health, dermatology, and prescription services direct to consumers. It overlaps MDLIVE on dermatology, mental health, and primary care service lines and competes for the same cash-pay and insured D2C demand.
• Accolade (PlushCare): Accolade acquired PlushCare in 2021 to add virtual primary care and mental health to its care navigation and advocacy platform serving large employers. It directly mirrors MDLIVE's combination of PMPM employer contracts, virtual primary care, and care navigation capabilities.

Broad incumbents

• Amazon One Medical: Amazon One Medical (acquired by Amazon for ~$3.9B) combines in-person primary care clinics with a 24/7 virtual care platform serving consumers, employers, and payers. It is a broad incumbent that competes with MDLIVE across primary care, urgent care, and mental health with a substantially larger balance sheet and consumer distribution.
• Walmart Health: Walmart Health operated in-person and virtual primary care clinics (though it wound down in-person clinics in 2024). As a broad incumbent with massive consumer reach, it represents a strategic threat on price-sensitive primary care and urgent care segments where MDLIVE also operates.

Emerging players

• K Health: K Health is an AI-first virtual primary care platform using proprietary AI triage trained on anonymized patient data to deliver low-cost primary care, urgent care, and mental health. It directly competes with MDLIVE's AI triage and primary care offerings, particularly in the D2C and employer-sponsored segments.
• Ro: Ro is a D2C virtual care platform offering primary care, mental health, dermatology, and weight management services through both insurance and cash-pay channels. It overlaps MDLIVE on dermatology, primary care, and behavioral health with a strong D2C brand and parallel pharmacy infrastructure.

Regional players

• Cleveland Clinic / Ochsner (Health System Telehealth): Large integrated health systems such as Cleveland Clinic and Ochsner offer branded virtual care to their regional patient populations, sometimes built on top of MDLIVE's white-label platform or competing solutions. They are regional peers that compete for the same hospital-system virtual-care deployments in defined geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks3 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/MDLiveCare
• Facebookfacebook.com/MDLIVETelehealth
• LinkedInlinkedin.com/company/mdlive-inc-
• Instagraminstagram.com/mdlive_inc
• Xx.com/MDLIVEInc

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries11 records

Funding overview

Funding rounds5 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MDLIVE