Snapfix
Snapfix is an AI-powered image-based ticket management platform for distributed operations. It enables field staff, tenants, and vendors to report, triage, route, and resolve issues via QR codes, WhatsApp, email, or web with offline-first sync and SLA management.
- Company typePrivate
- Founded2019
- HeadquartersDún Laoghaire, Ireland
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Snapfix does
Snapfix is an AI-powered image-based ticket management platform designed for distributed operations across facilities, property, and field service environments. The platform enables frontline users, including field staff, tenants, and external vendors, to raise and resolve issues by capturing a photo through multiple intake channels: QR codes, WhatsApp, email, or web. Once a photo is submitted, the platform automatically extracts context (GPS, timestamp, EXIF metadata, and up to 5 images per ticket), then uses AI to classify the issue category, predict severity, and route the ticket to the appropriate team or vendor based on skills, workload, and availability. Snapfix is headquartered in Dún Laoghaire, Ireland, was founded in 2019, and operates as a private company with a headcount of 11-50 employees. The leadership team comprises founder Paul McCarthy, CTO Cathal Greaney, and business development manager Blathnaid McGroarty.
The product is built around six functional pillars: image-based ticketing, AI triage and assignment, SLA management with automated escalations, real-time cross-site dashboards, a complete audit trail with user attribution, and offline-first mobile capture with automatic sync. The mobile architecture supports field operations in low-connectivity environments, with tickets queued locally and synchronized when connectivity returns. AI modalities span computer vision, text extraction, and multimodal classification, and the Enterprise tier extends this with custom model training on customer-specific taxonomies. Reporting metrics published on the website include a 70% image adoption rate, 30% faster resolution time, and 95% SLA compliance.
Snapfix operates a tiered SaaS subscription model: Starter at $29/month (up to 100 tickets, 5 users, basic AI classification), Professional at $99/month (unlimited tickets, 25 users, advanced AI triage, SLA management, API access), and Enterprise at custom pricing (unlimited users, custom AI training, multi-site management, dedicated account manager, 24/7 phone support). The company employs a product-led growth motion with a 14-day free trial and no credit card required, supplemented by an inside-sales overlay for Enterprise deals. The platform distributes globally through web self-serve, iOS and Android mobile apps, and multi-channel intake points. Snapfix has raised approximately $3M in total disclosed funding across two rounds in 2022, led by Sator Grove Holdings and including HBAN.
Snapfix firmographics
Firmographics- Name
- Snapfix
- Legal name
- Snapfix
- Website
- https://snapfix.site
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Snapfix is an AI-powered image-based ticket management platform for distributed operations. It enables field staff, tenants, and vendors to report, triage, route, and resolve issues via QR codes, WhatsApp, email, or web with offline-first sync and SLA management.
- Ownership category
- akta.pro rank
Snapfix industry classification
Industry- Product category
- Issue and Ticketing Management Software
- NAICS
- Software Publishers (51321), Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)
- akta.pro secondary industry
- Data Access Governance & Entitlement Management (DSPM / CIEM-for-Data) (HDADAFAG)
Keywords
Where Snapfix is headquartered
LocationHeadquarters
- HQ city
- Dún Laoghaire
- HQ country
- Ireland
- HQ region
- Europe
Markets served
Snapfix business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Tiered subscription model with three levels: Starter ($29/month), Professional ($99/month), and Enterprise (custom pricing). Revenue is recurring monthly subscription revenue with annual billing implied. Upsell from Starter to Professional targets growing teams. Enterprise tier enables land-and-expand through unlimited team members, custom AI model training, and multi-site management.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Starter: $29/month for small teams with basic AI classification |
| Subscription | Monthly | Professional: $99/month for growing teams with advanced AI triage and routing |
| Subscription | Multi-year contract | Enterprise: Custom pricing for large organizations with complex needs |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels8 records
Snapfix product offering
Product offeringCore offering
Snapfix is an AI-powered, image-based ticket management platform that turns photos into actionable, trackable issues. Users can report problems via QR code, WhatsApp, email, or web; the platform's AI automatically classifies, prioritizes, and routes tickets to the right team or vendor, while enforcing SLAs, capturing a full audit trail, and syncing offline-first for field use.
Product overview
Snapfix is a single unified AI-powered image-based ticket management platform designed for modern operations teams managing distributed sites. The core product provides image-based issue reporting (via QR, WhatsApp, email, or web), AI-driven triage and routing to the right team or vendor, SLA management with automated escalations, real-time dashboards for performance monitoring, and complete audit trails for compliance. The platform includes a mobile-first design with offline capture and sync capabilities, supporting field staff, tenants, and vendors through role-based access. Pricing tiers include Starter ($29/month), Professional ($99/month with API access and advanced AI), and Enterprise (custom with unlimited members, custom AI model training, and multi-site management).
Differentiator
Problem solved
Functional benefit
Products and services
- Snapfix
Quantifiable outcome
- 70% image adoption rate
- +3 more outcomes
Companies that use Snapfix
Customer profileSegments4 records
Ideal customer profiles2 records
Snapfix technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature6 records
Snapfix partnerships and signals
Strategic signalScale indicators4 records
Recent moves5 records
Expansion highlights5 records
Snapfix competitors and assessment
Company assessmentDirect peers
- MaintainX: Mobile-first CMMS and work order platform for frontline teams with photo-based issue capture, QR codes, and AI-assisted workflows. Closest direct competitor to Snapfix in the multi-site facilities/operations ticketing category with a similar PLG motion.
- UpKeep: CMMS and asset operations management platform for facilities and maintenance teams, featuring photo-attached work orders, mobile-first field reporting, and SLA tracking. Direct overlap with Snapfix's image-based ticket management for distributed operations.
- Fiix (by Rockwell Automation): Cloud-based CMMS for maintenance and asset management with mobile work order creation, photo capture, and multi-site dashboards. Competes directly for the multi-site facilities/operations buyer that Snapfix targets.
- Freshservice (Freshworks): IT and facility service management platform with ticketing, SLA management, asset tracking, and workflow automation. Competes with Snapfix in the ITSM-adjacent facilities/operations category with a much larger installed base and broader feature set.
- Limble CMMS: Mobile-first CMMS for maintenance teams with photo-based work order creation, QR code scanning, and SLA management. Direct mid-market competitor in the facilities and multi-site operations ticketing segment.
- ServiceChannel: Facilities and maintenance management platform purpose-built for multi-site retail and restaurant chains, with work order capture, vendor routing, and SLA compliance. Direct competitor in the multi-site operations/issue management category.
- Zendesk: Customer service and ticketing platform with multi-channel intake (including WhatsApp), AI-powered triage, SLA management, and reporting. Competes with Snapfix for the multi-channel ticket capture and routing use case, though weighted more toward external customer support than internal operations.
- HappyFox: Help desk and ticketing platform with workflow automation, SLA management, and AI-assisted routing. Mid-market direct competitor with overlapping feature set targeting operations and support teams.
Broad incumbents
- Jira Service Management (Atlassian): Enterprise ITSM and operational ticketing platform with strong workflow automation, integrations, and SLA management. Represents the incumbent threat Snapfix must displace or integrate with to win larger enterprise deals.
- ServiceNow: Largest enterprise workflow and service management platform with deep ITSM, facilities, and field service modules. Defines the upper bound of competition for any AI-native ticket management entrant and sets enterprise buyer expectations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Snapfix social profiles
Digital presenceSnapfix financial estimates
Financial estimateRevenue estimate
Valuation estimate
Snapfix leadership team
Management profileNumber of profiles
Profiles3 records
Snapfix funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Snapfix M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Snapfix
What does Snapfix do?
Snapfix is an AI-powered, image-based ticket management platform that turns photos into actionable, trackable issues. Users can report problems via QR code, WhatsApp, email, or web; the platform's AI automatically classifies, prioritizes, and routes tickets to the right team or vendor, while enforcing SLAs, capturing a full audit trail, and syncing offline-first for field use.
Is Snapfix a public or private company?
Snapfix is a private company. It is classified as venture growth investor backed and is currently operating.
When was Snapfix founded?
Snapfix was founded in 2019. It employs 11 to 50 people.
Where is Snapfix based?
Snapfix is headquartered in Dún Laoghaire, Ireland, in the Europe region.
How does Snapfix make money?
One revenue line is on record: saaS Subscription.
Who are Snapfix's main competitors?
Direct peers on record are MaintainX, UpKeep, Fiix (by Rockwell Automation), Freshservice (Freshworks), Limble CMMS, ServiceChannel, Zendesk and HappyFox. Broad incumbents are Jira Service Management (Atlassian) and ServiceNow.
Does Snapfix have an API?
Yes. Snapfix offers API access as part of its Professional plan, enabling developers to build or automate integrations. Additional details regarding API type (REST, GraphQL, webhooks), authentication method, rate limits, versioning, or sandbox availability are not specified in the provided content.
What industry is Snapfix in?
Snapfix's product category is Issue and Ticketing Management Software. Its primary akta.pro industry code is HDAEANAG, Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII), with a secondary code of HDADAFAG, Data Access Governance & Entitlement Management (DSPM / CIEM-for-Data). Its NAICS code is 51321 and its SIC code is 7370.