James and James Fulfilment

What James and James Fulfilment does

James and James Fulfilment, operating commercially as J&J Global Fulfilment, is a UK-headquartered third-party logistics (3PL) provider founded in 2010 and now operating as a subsidiary of QLS Group. The company runs seven fulfilment centres across the UK, Europe (Poland), North America (United States and Canada), and Australia, serving 400+ eCommerce brand clients and shipping over 9.3 million orders in the past year (44 million+ cumulative). Its core platform is ControlPort™, a proprietary in-house order management system that unifies inventory, order tracking, carrier management, returns, and analytics across all sales channels and locations, with a custom API and native integrations into Shopify, Amazon, TikTok Shop, eBay, WooCommerce, BigCommerce, Magento, and NetSuite.

The company operates a consumption-based managed services model: revenue scales with storage (per pallet/shelf/bin), pick-and-pack (per-order plus per-item), packaging, shipping, and value-add services, with custom quoting per client profile and a minimum threshold of approximately 300 orders per month. Go-to-market combines enterprise field sales for large brands with inside sales and website-driven lead capture for SMB and mid-market clients. Service lines include eCommerce Fulfilment, Third-Party Logistics (3PL), Marketplace Fulfilment, and Navigator™, a consultative offering for international expansion. Recent product investment includes the February 2026 launch of Seymour, an AI-powered fulfilment assistant, and a major Winter 2026 ControlPort™ release.

The company reported £67.1m revenue for the year ending March 2025, a 31% year-on-year increase, with international revenue comprising 32% of total earnings. Headcount is in the 251-500 range. Leadership includes CEO Emma Dempsey, co-founders James Strachan and James Hyde, CFO Ajay Patel, COO Neil Sant, CTO Paul Wright, CPO Clara Buckingham, and CCO Claudine Mosseri. The company received £13.5m growth funding from LDC in March 2020. Operational performance is benchmarked at 98%+ same-day despatch, 99.5%+ pick-and-pack accuracy, and 99.9% platform uptime.

Name

James and James Fulfilment

Legal name

James and James Fulfilment Ltd.

Website

https://ecommercefulfilment.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

251–500 employees

Short description

James and James Fulfilment (J&J Global Fulfilment) is a UK-based tech-enabled 3PL operating seven fulfilment centres across five countries, serving 400+ eCommerce brands with proprietary ControlPort™ order management software and consumption-based fulfilment, marketplace, and international expansion services.

Ownership category

akta.pro rank

Product category

Ecommerce Fulfilment and Third-Party Logistics Services

NAICS

Freight Transportation Arrangement (488510)

akta.pro primary industry

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)

akta.pro secondary industries

Omnichannel Retail Fulfillment (BOPIS/Ship-from-Store Support) (TLAIADAB), Reverse Logistics: Refurbishment, Recommerce & Secondary Market Prep (TLAIADAF), E-commerce & Fulfillment Warehousing (Dedicated/Shared) (TLAIACAJ), Personalization & Value-Added E-commerce Fulfillment (Kitting, Inserts, Engraving) (TLAIADAK)

Keywords

• Ecommerce fulfilment services
• Third-party logistics
• Order management software
• Multichannel fulfilment
• Warehouse management services

Headquarters

HQ city

Northampton

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Fulfilment & Logistics Services: Third-party logistics (3PL) services including warehousing, pick & pack, multi-carrier shipping, and returns management. Revenue is consumption-based, scaling with order volumes, storage needs, and shipping distances.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

James and James Fulfilment provides third-party logistics (3PL) services for direct-to-consumer eCommerce brands, including warehousing, pick and pack, multi-carrier shipping, and returns management. These services run on its proprietary ControlPort™ order management platform, which unifies inventory, orders, shipments, and analytics across all channels and global fulfilment centres. The company also offers Navigator™, a consultative international expansion service, and Seymour, an AI-powered fulfilment assistant.

Product overview

J&J Global Fulfilment operates as a platform-plus-services model built around its proprietary ControlPort™ technology. The core platform unifies order management, inventory, carrier routing, and reporting across all fulfillment locations and sales channels. Three primary service offerings—eCommerce Fulfilment, Third-Party Logistics (3PL), and Marketplace Fulfilment—run through ControlPort™ as the operational layer. Navigator™ overlays these services as a consultative offering for brands expanding internationally, providing strategic guidance on warehousing, regulations, taxation, and carriers. Seymour is an AI-powered assistant embedded within the platform ecosystem to support operational tasks and automation.

Differentiator

Problem solved

Functional benefit

Brands

• ControlPort™: Proprietary award-winning order management and fulfilment software platform providing real-time inventory visibility, order tracking, SLA monitoring, and analytics across all channels and locations.
• Navigator™

Products and services

• eCommerce Fulfilment Full-service end-to-end fulfilment for direct-to-consumer brands, covering receiving, storage, picking, packing, shipping, and returns, powered by ControlPort™.
• Third-Party Logistics (3PL) Outsourced supply chain and logistics services including warehousing, multi-carrier shipping, returns management, and value-add services for established eCommerce operations.
• Marketplace Fulfilment Specialized fulfilment for Amazon, TikTok Shop, eBay, and other marketplace channels, managing listings, inventory sync, and shipping with platform-specific compliance.
• Navigator™ Growth consultative service providing international expansion strategy covering warehousing, import/export regulations, taxation, technology, payment methods, and carrier selection.
• ControlPort™ Proprietary, award-winning order management and fulfilment platform that unifies inventory, orders, shipments, carrier management, and analytics across all channels and fulfilment locations into a single system.
• Seymour AI Fulfilment Assistant AI-powered fulfilment assistant that supports operational tasks and provides guidance within the fulfilment workflow.

Quantifiable outcome

• 98%+ same-day despatch rate
• +5 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability3 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core.

• ShopifycoreTechnology or IntegrationNative integration with Shopify eCommerce platform enabling automatic order synchronisation, inventory updates, and tracking information flow between Shopify stores and J&J's fulfilment operations.
• AmazoncoreTechnology or IntegrationDirect integration with Amazon marketplace for order processing and fulfilment, including preparation and shipping according to Amazon's specific requirements.
• TikTok ShopcoreTechnology or IntegrationIntegration with TikTok Shop for real-time order synchronisation and inventory management, supporting brands selling through the fast-growing social commerce channel.
• eBaycoreTechnology or IntegrationNative integration with eBay marketplace enabling seamless order processing and fulfilment management for multi-channel sellers.
• WooCommercecoreTechnology or IntegrationIntegration with WooCommerce WordPress eCommerce platform for automated order and inventory management.
• BigCommercecoreTechnology or IntegrationIntegration with BigCommerce SaaS eCommerce platform enabling automated connectivity for order processing and inventory synchronisation.
• MagentocoreTechnology or IntegrationIntegration with Magento (Adobe Commerce) eCommerce platform for enterprise-level order and inventory management.
• NetSuitecoreTechnology or IntegrationIntegration with Oracle NetSuite ERP system enabling bidirectional data flow for enterprise clients using NetSuite as their business management platform.
• QLS GroupcoreStrategic or Co-development PartnerParent company/partnership within QLS Group (referenced as 'Part of the QLS Group'). J&J operates as the eCommerce fulfilment division within this logistics group.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Quiet Logistics: US-based eCommerce 3PL using proprietary warehouse technology and robotics to serve premium DTC brands. Comparable on technology-led differentiation and apparel/beauty vertical focus.
• Huboo: UK-based eCommerce 3PL with proprietary technology platform and multi-country fulfilment (UK, Europe). Highly comparable on geography, target customer profile (growing DTC brands), and tech-enabled service model.
• ShipBob: US-headquartered tech-led 3PL serving eCommerce brands with global fulfilment centres, proprietary OMS technology, and multi-channel integrations. Closest comparable in business model, target customer (mid-market DTC), and platform-plus-services approach.
• ShipMonk: Multi-channel 3PL offering proprietary OMS, fulfilment, and shipping for eCommerce brands with US, Canada, UK, and Mexico centres. Direct competitor on order volume thresholds, technology stack, and target mid-market segment.
• Radial: Large omnichannel fulfilment provider for enterprise and mid-market retailers and brands, with proprietary OMS technology. Overlaps with J&J on multi-channel fulfilment, returns, and value-added services.
• Prolog Fulfilment: UK-based eCommerce fulfilment specialist serving DTC brands with multi-channel capability. Comparable on geography, customer profile, and service breadth.
• Zendbox: UK-based tech-enabled 3PL serving eCommerce brands with proprietary platform and nationwide fulfilment. Direct competitor in the UK mid-market DTC segment with similar technology emphasis.

Broad incumbents

• FedEx Fulfillment: FedEx's eCommerce fulfilment service with North American warehousing, integrated shipping, and returns. Competes for mid-market and enterprise brands seeking one-stop fulfilment plus delivery.
• DHL eCommerce: Global logistics giant offering eCommerce fulfilment and delivery across international markets. Provides scale advantages in cross-border shipping and competes for the same international expansion use cases J&J's Navigator™ service targets.
• Amazon FBA (Fulfilment by Amazon): Marketplace-owned fulfilment service used by the majority of marketplace sellers. Sets the baseline price/expectation for fulfilment services and is the largest single competitor for J&J's marketplace fulfilment offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/JamesFulfilment

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about James and James Fulfilment