Zendbox
- Company typePrivate
- Founded2010
- HeadquartersTonbridge, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
Zendbox firmographics
Firmographics- Name
- Zendbox
- Legal name
- Zendbox Ltd
- Website
- https://zendbox.io
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Zendbox industry classification
Industry- Product category
- eCommerce Fulfilment Services (3PL)
- NAICS
- General Warehousing and Storage (493110), Warehousing and Storage (493), Packaging and Labeling Services (56191)
- SIC
- Public Warehousing & Storage (4220)
- akta.pro primary industry
- E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)
- akta.pro secondary industries
- Ambient General Merchandise Warehousing (Dry Storage) (TLAIACAA), Personalization & Value-Added E-commerce Fulfillment (Kitting, Inserts, Engraving) (TLAIADAK)
Keywords
Where Zendbox is headquartered
LocationHeadquarters
- HQ city
- Tonbridge
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Zendbox business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Fulfilment Services: Core 3PL fulfilment services including pick, pack, and ship operations. Pricing based on volume of orders with no hidden fees. Includes storage, goods receiving, returns management, and custom packaging as bundled or add-on services.
- Technology Platform Access: Access to Zendportal, Inventory Analysis, Zendtrack, and MagicShip systems as part of the fulfilment service package. No separate technology licensing fee mentioned.
- Custom Packaging Services: Custom packaging solutions including branded boxes, sustainable packaging options with recycled/recyclable materials, gummed paper tape, and paper void fill. Offered as premium add-on service.
- Contract Packing (Zendpack): Contract packing and kitting services through Zendpack brand (separate entity zendpack.com). Handles assembly, bundling, and special packing requirements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Monthly | Volume-based pricing model |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels9 records
Zendbox product offering
Product offeringCore offering
Zendbox is a UK-headquartered third-party logistics (3PL) provider delivering end-to-end eCommerce fulfilment — including pick, pack, ship, storage, returns management, custom packaging, and contract packing — for online brands across the UK, EU, and USA. The company wraps these services around a proprietary technology stack (Zendportal, Zendtrack, Inventory Analysis, and MagicShip) that connects to 95+ eCommerce platforms and couriers. Customers range from SMEs to billion-pound global brands in verticals such as FMCG, subscription boxes, beauty, fashion, sports nutrition, and B2B.
Product overview
Zendbox is an ecommerce fulfilment platform built around its core Zendportal technology, which integrates order management, inventory visibility, and shipment tracking into a unified system. The platform operates on a modular architecture where Zendportal serves as the central hub, supplemented by specialized tools: Zendtrack for shipment tracking and branded notifications, Inventory Analysis for demand forecasting and stock planning, and MagicShip for intelligent shipping selection. The service portfolio includes UK, EU, and USA fulfilment capabilities with industry-specific solutions for B2B, subscription boxes, and sustainable commerce. Zendpack operates as a separate sub-brand for contract packing services. The company emphasizes 9pm late cut-off times, 99.999% pick accuracy, and same-day shipping performance metrics as core differentiators.
Differentiator
Problem solved
Functional benefit
Brands
- Zendportal: Technology platform for order management, inventory control, and fulfilment visibility.
- Zendtrack
- Inventory Analysis
- MagicShip
- ZendZero
Products and services
- UK Fulfilment Core UK-based fulfilment service operating from Zendbox's UK fulfilment centres, offering 9pm order cut-off, 99.7% same-day shipping, and 99.999% pick accuracy. Designed for eCommerce brands selling into the UK market that need outsourced pick, pack, ship, and storage with multi-channel integration.
- EU Fulfilment European fulfilment service enabling seamless shipping to 72+ countries including key EU territories, providing the same simplicity as UK shipping. Targeted at eCommerce brands expanding into or operating within the EU.
- USA Fulfilment United States fulfilment service for eCommerce brands entering or operating in the American market, leveraging Zendbox's US fulfilment footprint.
- B2B Fulfilment Premium fulfilment solution for B2B and wholesale operations, handling bulk orders with capabilities for large-scale shipping, crates and pallet shipments, and FBA/FBM preparation. Built for merchants whose customers are businesses rather than end consumers.
- Subscription Box Fulfilment Specialised fulfilment for subscription box businesses, supporting predictable order surges and managing kitting and bundle assembly requirements for recurring subscription deliveries.
- Returns Management
- Custom Packaging Bespoke packaging solutions allowing brands to create custom unboxing experiences, including sustainable packaging options with recycled and recyclable materials, gummed paper tape, and paper void fill. Offered as a premium add-on to core fulfilment.
Quantifiable outcome
- 3M+ orders processed in the last 12 months
- +12 more outcomes
Companies that use Zendbox
Customer profileNamed customers25 records
Segments13 records
Ideal customer profiles3 records
Zendbox technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability2 records
Feature5 records
Zendbox partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- ShopifycoreNative integration with Shopify eCommerce platform. Official Shopify Plus Partner status. Enables seamless order import, inventory sync, and fulfilment automation for Shopify merchants.
- TikTokcoreIntegration with TikTok Shop for social commerce order fulfilment. Enables brands selling on TikTok to automate their fulfilment operations through Zendbox.
- MagentocoreIntegration with Magento eCommerce platform enabling order management and inventory sync for Magento merchants.
- WooCommercecoreIntegration with WooCommerce WordPress eCommerce plugin enabling SMB merchants to connect their stores for automated fulfilment.
- AmazoncoreIntegration with Amazon marketplace enabling FBA-like fulfilment services. Connect Amazon seller accounts for multi-channel fulfilment management.
- eBaycoreIntegration with eBay marketplace for order import and inventory management across eBay listings.
- Courier PartnerscoreIntegrations with biggest and most renowned couriers for UK and international shipping. Longstanding partnerships providing best volume discounts and competitive shipping rates passed to customers via MagicShip system.
Scale indicators8 records
Recent moves4 records
Expansion highlights6 records
Zendbox competitors and assessment
Company assessmentDirect peers
- ShipMonk: US-headquartered eCommerce 3PL providing fulfilment, inventory management and shipping software to DTC and B2B brands. Comparable in offering bundled proprietary technology plus physical fulfilment.
- ShipBob: Global eCommerce 3PL with a tech-forward platform, multi-channel integrations, and distributed fulfilment centres. Comparable to Zendbox in targeting DTC and omnichannel brands with proprietary WMS/OMS technology.
- eFulfilment: UK-based eCommerce 3PL targeting SMEs with pick, pack and ship services. Comparable in serving multi-channel merchants and competing for similar contract sizes.
- Huboo: UK-based eCommerce 3PL offering fulfilment, warehousing and returns for SMEs and scaling DTC brands. Direct competitor to Zendbox in the UK mid-market 3PL segment with similar technology-led positioning.
- James and James Fulfillment: Established UK eCommerce 3PL serving SME and mid-market merchants with multi-channel fulfilment and cloud-based fulfilment software. Closely comparable service mix and customer profile to Zendbox.
- ProFS (Profulfilment): UK eCommerce fulfilment 3PL providing pick-pack-ship, returns and B2B services to DTC brands. Direct competitor in the UK mid-market 3PL segment.
Broad incumbents
- Shopify Fulfillment Network: Shopify's distributed fulfilment network for Shopify merchants. A platform-aligned incumbent competing directly for the same merchant base Zendbox serves via its Shopify Plus Partner integration.
- DHL eCommerce: Global logistics provider offering eCommerce fulfilment and cross-border shipping. Comparable to Zendbox in providing international shipping to 72+ countries, but at vastly greater scale.
- Amazon Multi-Channel Fulfillment (MCF): Amazon's fulfilment service for non-Amazon orders. Sets the price and service benchmark against which all eCommerce 3PLs, including Zendbox, must compete.
Emerging players
- Fulfilment Crowdfunding (Fulfyld): Emerging tech-enabled 3PL focused on DTC and subscription box fulfilment. Comparable to Zendbox's subscription box and FMCG specialism, though at earlier scale.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Zendbox social profiles
Digital presenceZendbox financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zendbox leadership team
Management profileNumber of profiles
Profiles3 records
Zendbox subsidiaries and ownership
Company hierarchySubsidiaries1 record
Zendbox funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zendbox M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zendbox
What does Zendbox do?
Zendbox is a UK-headquartered third-party logistics (3PL) provider delivering end-to-end eCommerce fulfilment — including pick, pack, ship, storage, returns management, custom packaging, and contract packing — for online brands across the UK, EU, and USA. The company wraps these services around a proprietary technology stack (Zendportal, Zendtrack, Inventory Analysis, and MagicShip) that connects to 95+ eCommerce platforms and couriers. Customers range from SMEs to billion-pound global brands in verticals such as FMCG, subscription boxes, beauty, fashion, sports nutrition, and B2B.
Is Zendbox a public or private company?
Zendbox is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Zendbox founded?
Zendbox was founded in 2010. It employs 51 to 100 people.
Where is Zendbox based?
Zendbox is headquartered in Tonbridge, United Kingdom, in the Europe region.
How does Zendbox make money?
Four revenue lines are on record. Fulfilment Services are the primary driver. The others are technology Platform Access, custom Packaging Services and contract Packing (Zendpack).
Who are Zendbox's main competitors?
Direct peers on record are ShipMonk, ShipBob, eFulfilment, Huboo, James and James Fulfillment and ProFS (Profulfilment). Broad incumbents are Shopify Fulfillment Network, DHL eCommerce and Amazon Multi-Channel Fulfillment (MCF). Fulfilment Crowdfunding (Fulfyld) is listed as an emerging player.
Does Zendbox have an API?
No public API is recorded for Zendbox.
What industry is Zendbox in?
Zendbox's product category is eCommerce Fulfilment Services (3PL). Its primary akta.pro industry code is TLAIAAAD, E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns), with a secondary code of TLAIACAA, Ambient General Merchandise Warehousing (Dry Storage). Its NAICS code is 493110 and its SIC code is 4220.