Reecall
Reecall is a France-based voice AI SaaS company whose Orchestrator-powered platform automates phone-based customer interactions for enterprises and SMBs across nine verticals, including healthcare, with integrated LLMs, STT, and TTS.
- Company typePrivate
- Founded2019
- HeadquartersParis, France
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Reecall does
Reecall is a France-based voice AI software company that provides a real-time conversational AI platform for automating phone-based customer interactions. Its core product is the Reecall Platform, which combines a proprietary Orchestrator engine that manages audio streams, AI models, services, and knowledge graphs in real time, with an LLM Garden integrating more than 20 large language models from providers such as Mistral AI, OpenAI, Meta, and Google, alongside speech-to-text (STT), text-to-speech (TTS), speech-to-speech (STS), natural language understanding (NLG), and natural language generation (NLG) capabilities. The platform exposes a REST API (Data API, Calls API, Metrics API) with SDKs for Node, Python, Ruby, PHP, Java, C#, and Shell, and ships with pre-configured agent templates for pre-qualification, order tracking, automated CSAT/NPS, booking management, smart routing/escalation, and automated procedures. Reecall targets nine verticals including healthcare (primary), automotive, retail/e-commerce, event management, real estate, telecommunications, call centers, banking/insurance, and hospitality, with named customers such as SliceMaster HQ, Kallium, Medapp Center, and OBAT.
The company holds ISO 27001 and HDS (HIPAA-equivalent) certifications and is GDPR-compliant, with data residency options across France, the Netherlands, and Sweden, supporting regulated-industry deployments. Reecall operates an API-first go-to-market with a self-serve developer portal supplemented by direct enterprise sales, and uses a two-tier pricing model: Reecall Starter on pay-as-you-go consumption billing and Reecall Enterprise on volume-based annual commitments with up to 40% discounts, premium SLA (99.5% uptime, 24/7 support), and add-on professional services. Reecall SAS is a privately-held simplified joint stock company registered in Lyon, France (RCS 842 577 017), led by President Maxime Trouche, with approximately 11–50 employees and offices in La Tour de Salvagny (registered HQ), Lyon, and Paris. To date it has disclosed one funding round of approximately €3M closed in September 2022 led by Newfund with participation from Evolem Start and Kima Ventures.
Reecall firmographics
Firmographics- Name
- Reecall
- Legal name
- Reecall SAS
- Website
- https://reecall.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Reecall is a France-based voice AI SaaS company whose Orchestrator-powered platform automates phone-based customer interactions for enterprises and SMBs across nine verticals, including healthcare, with integrated LLMs, STT, and TTS.
- Ownership category
- akta.pro rank
Reecall industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD)
- akta.pro secondary industries
- Model Hosting, Serving & Inference Platforms (HDAAACAB), Appointment Scheduling & Service Dispatch Support (BPAAABAO), Integration, API & Middleware Consulting (BPAHAEAJ)
Keywords
Where Reecall is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices3 records
Markets served
Reecall business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription: Two-tier pricing model: Starter (consumption-based, pay-as-you-go) and Enterprise (volume-based with up to 40% discounts). Includes access to platform features, API usage, concurrent conversations, voice library, and language support.
- API Usage-based Billing: Consumption-based pricing where customers pay based on API calls, conversation duration, token usage (TTS characters, input/output text tokens), and indivisible duration blocks.
- Professional Services: Additional services including integration assistance, strategic workshops, GTM alignment, data science insights, and advanced classifier tuning provided as add-on services for Enterprise customers.
- Enterprise Custom Deployments: Customized solutions with volume-based commitments, regional data residency options, and premium SLA guarantees for mission-critical deployments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Pay-as-you-go consumption model with no volume commitment |
| Subscription | Annual | Volume-based commitment with enterprise-grade features and discounts up to 40% |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Reecall product offering
Product offeringCore offering
Reecall provides a Real-Time Voice AI platform for building, deploying, and managing AI voice agents that automate phone-based customer interactions. The platform centers on the proprietary Reecall Orchestrator engine and an LLM Garden integrating 20+ models (Mistral, OpenAI, Meta, Google, Deepgram), combining STT, NLU, NLG, and TTS with sub-500ms latency. It exposes programmatic control via a REST API (Data API, Calls API, Metrics API) and offers pre-configured agent templates for pre-qualification, order tracking, automated CSAT/NPS, booking management, smart routing, and automated procedures across healthcare, automotive, retail, financial services, telecom, and other verticals.
Product overview
Reecall is a Real-Time Voice AI platform offering a unified SaaS solution for small businesses and enterprises to build, deploy, and manage AI voice agents for automating phone-based customer interactions. The platform consists of the core Reecall Platform with the proprietary Reecall Orchestrator engine managing real-time audio flows, combined with the Reecall API (including Data API, Calls API, and Metrics API) for programmatic control. The offering includes pre-configured voice agent templates (Pre-qualification, Order Tracking, Automated CSAT & NPS, Booking Management, Smart Routing & Escalation, and Automated Procedure agents), the Reecall LLM Garden with 20+ models, Knowledge Bases for RAG, Advanced Settings for STT/VAD tuning, Blueprints for resource provisioning, and the Startup Request feature for dynamic data injection. The platform also includes a Voice Library with 20+ multilingual voices and supports both Supervised Agent Models (scripted, reliable) and Unsupervised Agent Models (LLM-powered, flexible). Pricing tiers include Reecall Starter (pay-as-you-go) and Reecall Enterprise (volume discounts with advanced features).
Differentiator
Problem solved
Functional benefit
Products and services
- Reecall Platform The all-in-one Real-Time Voice AI platform for building, deploying, and managing AI voice agents. Provides a complete framework with API, SDKs, widgets, orchestration engine, and real-time infrastructure for automating phone-based customer interactions, targeted at businesses across healthcare, automotive, retail, financial services, telecom, and other verticals.
- Reecall API
Quantifiable outcome
- 3 hours to develop and deploy voice AI projects
- +5 more outcomes
Companies that use Reecall
Customer profileNamed customers4 records
Segments9 records
Ideal customer profiles3 records
Reecall technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability10 records
Feature12 records
Reecall partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Mistral AIcoreMistral AI provides large language models integrated into Reecall's LLM Garden platform. Reecall leverages Mistral's models for natural language processing tasks within its voice AI orchestration system.
- DeepgramcoreDeepgram provides speech-to-text (STT) capabilities integrated into Reecall's voice AI platform for real-time audio transcription and processing.
- OpenAIcoreOpenAI's GPT models are integrated into Reecall's LLM Garden for conversational AI capabilities, enabling advanced natural language understanding and generation.
- Meta (Llama)coreMeta's Llama language models are available in Reecall's LLM Garden for voice AI applications, providing open-source model options for enterprise deployments.
- GooglecoreGoogle's AI models are integrated into Reecall's LLM Garden, expanding the range of available language models for voice AI applications.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Reecall competitors and assessment
Company assessmentRegional players
- Aircall: Aircall is a European cloud-based phone system and contact-center platform that increasingly integrates AI features for SMBs. It is a regional peer sharing Reecall's European base and SMB/enterprise telephony focus.
Direct peers
- Vapi: Vapi is a developer-first voice AI platform offering APIs to build, test, and deploy conversational phone agents. It directly competes with Reecall's API-first orchestration, LLM-routing, and latency-optimized voice agent positioning.
- Retell AI: Retell AI provides a voice AI platform for building production-grade conversational agents with low-latency STT/TTS/LLM pipelines. It competes head-to-head with Reecall in real-time, multi-model voice orchestration for enterprise use cases.
- PolyAI: PolyAI builds enterprise voice assistants for customer service in sectors like hospitality, healthcare, and financial services. It overlaps with Reecall's enterprise contact-center automation and multilingual conversational AI focus.
- Bland AI: Bland AI offers an API platform for creating and deploying AI phone agents at scale with customizable voices and enterprise integrations. It targets the same developer and enterprise customer base as Reecall.
- Voiceflow: Voiceflow is a collaborative conversational AI design and deployment platform supporting voice and chat agents. It competes with Reecall in the agent-building and orchestration layer, particularly for product and CX teams.
- Cognigy: Cognigy provides an enterprise conversational automation platform with voice and chat AI agents and contact-center integrations. It overlaps with Reecall in CCaaS-adjacent AI agent deployments for large enterprise customers.
- Yellow.ai: Yellow.ai offers a multi-channel conversational AI platform with voice bot capabilities for enterprise customer support, sales, and HR. It is comparable to Reecall in voice-led automation across industries.
- Rasa: Rasa offers an open-source and enterprise conversational AI framework with NLU, dialogue management, and voice channel integrations. It competes with Reecall in providing customizable, developer-friendly AI agent infrastructure.
Broad incumbents
- Kore.ai: Kore.ai provides a broad enterprise conversational AI and contact-center automation platform with voice, chat, and digital agents. It is a more established incumbent covering a wider portfolio than Reecall's narrower voice AI focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Reecall social profiles
Digital presenceReecall compliance and trust
Trust signalCompliance5 records
Reecall financial estimates
Financial estimateRevenue estimate
Valuation estimate
Reecall leadership team
Management profileNumber of profiles
Profiles2 records
Reecall funding detail
Funding detailFunding overview
Funding rounds2 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Reecall M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Reecall
What does Reecall do?
Reecall provides a Real-Time Voice AI platform for building, deploying, and managing AI voice agents that automate phone-based customer interactions. The platform centers on the proprietary Reecall Orchestrator engine and an LLM Garden integrating 20+ models (Mistral, OpenAI, Meta, Google, Deepgram), combining STT, NLU, NLG, and TTS with sub-500ms latency. It exposes programmatic control via a REST API (Data API, Calls API, Metrics API) and offers pre-configured agent templates for pre-qualification, order tracking, automated CSAT/NPS, booking management, smart routing, and automated procedures across healthcare, automotive, retail, financial services, telecom, and other verticals.
Is Reecall a public or private company?
Reecall is a private company. It is classified as venture growth investor backed and is currently operating.
When was Reecall founded?
Reecall was founded in 2019. It employs 11 to 50 people.
Where is Reecall based?
Reecall is headquartered in Paris, France, in the Europe region.
How does Reecall make money?
Four revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are API Usage-based Billing, professional Services and enterprise Custom Deployments.
Who are Reecall's main competitors?
Aircall is listed as a regional player. Direct peers are Vapi, Retell AI, PolyAI, Bland AI, Voiceflow, Cognigy, Yellow.ai and Rasa. Kore.ai is listed as a broad incumbent.
Does Reecall have an API?
Yes. The Reecall API provides programmatic management of all platform resources including assistants, channels, conversations, hooks, processes, LLMs, STT, TTS, tools, knowledge bases, and MCPs. It follows REST conventions and returns JSON. There are three API services: Data API (https://newprd.reecall.io/data_next) for core resources, Calls API (https://newprd.reecall.io/calls) for initiating outbound calls, and Metrics API (https://newprd.reecall.io/metrics/v1) for conversation analytics and KPIs. Authentication uses Bearer token in Authorization header. The Data API organizes resources into four namespaces: core (projects, users, api-keys, variables, templates, blueprints), conversational (assistants, channels, exchanges, voices), ai (LLMs, STT, TTS, tools, knowledge bases, MCPs), and automation (hooks, processes). Supports filtering with where, orderBy, limit, page, include, and select query parameters. Multiple SDK languages are mentioned in documentation examples including Shell, Node, Ruby, PHP, Python, Java, and C#. Developer documentation is at developer.reecall.com/docs/getting-started.
What industry is Reecall in?
Reecall's product category is Conversational AI Platform. Its primary akta.pro industry code is HDAEANAD, LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG), with a secondary code of HDAAACAB, Model Hosting, Serving & Inference Platforms. Its NAICS code is 5182 and its SIC code is 7372.