GuardianVets
GuardianVets provides live after-hours veterinary triage and answering services staffed by U.S.-based Credentialed Veterinary Technicians, serving small animal, mixed animal, equine, and urgent care veterinary practices across the United States.
- Company typePrivate
- Founded2015
- HeadquartersEvanston, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What GuardianVets does
GuardianVets is a private U.S. company founded in 2015 by John Dillon and headquartered in Evanston, Illinois. It provides a live after-hours veterinary answering and triage service staffed exclusively by U.S.-based Credentialed Veterinary Technicians (CVTs) with a minimum of 3-5 years of clinical experience. The service targets small animal, mixed animal, equine, and urgent care veterinary practices, handling inbound calls during nights and weekends to triage clinical concerns, answer client questions, book appointments, and escalate true emergencies to the on-call veterinarian. The company has triaged over 2.5 million after-hours cases and generated more than 100,000 appointment requests on behalf of its practice customers, and operates on a recurring subscription model with quote-based pricing.
GuardianVets firmographics
Firmographics- Name
- GuardianVets
- Legal name
- GuardianVets
- Website
- https://guardianvets.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- GuardianVets provides live after-hours veterinary triage and answering services staffed by U.S.-based Credentialed Veterinary Technicians, serving small animal, mixed animal, equine, and urgent care veterinary practices across the United States.
- Ownership category
- akta.pro rank
GuardianVets industry classification
Industry- Product category
- Veterinary After-Hours Triage Services
- NAICS
- Veterinary Services (54194)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Veterinary Telemedicine & Remote Care Services (AFAEANAJ)
Keywords
Where GuardianVets is headquartered
LocationHeadquarters
- HQ city
- Evanston
- HQ country
- United States
- HQ region
- North America
Markets served
GuardianVets business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Others
Revenue model
- After-Hours Veterinary Answering Service: GuardianVets provides live veterinary answering service and triage coverage for veterinary practices during after-hours (nights and weekends). Services include expert veterinary triage, client question answering, appointment booking, and guiding pet owners to appropriate care levels. The service captures appointment opportunities and reduces unnecessary ER visits for partnered veterinary practices.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
GuardianVets product offering
Product offeringCore offering
GuardianVets provides a live, 24/7 after-hours veterinary answering and triage service for veterinary practices, staffed by U.S.-based Credentialed Veterinary Technicians with 3-5+ years of clinical experience. The service triages pet owner calls, answers clinical questions, books appointments, and directs true emergencies to the appropriate care level, with all interactions documented and synced directly into the practice's PIMS (Vetspire, Covetrus Avimark, IDEXX Cornerstone, Shepherd). It is sold as a recurring subscription to veterinary practices that need after-hours coverage.
Product overview
GuardianVets offers a single unified product: a live veterinary after-hours answering service and triage platform. The service is staffed exclusively by Credentialed Veterinary Technicians (CVTs) who handle after-hours calls for veterinary practices, providing medical expertise to triage cases, answer client questions, book appointments, or direct pet owners to emergency care. The offering integrates directly with the practice's PIMS (Practice Information Management Systems) to sync appointments, patient records, and triage documentation automatically. The company emphasizes a human-powered approach rather than AI, with every call handled by real U.S.-based veterinary professionals with minimum 5 years of clinical experience.
Differentiator
Problem solved
Functional benefit
Products and services
- GuardianVets Veterinary After-Hours Answering Service & Triage A live 24/7 after-hours veterinary answering and triage service for veterinary practices, staffed by U.S.-based Credentialed Veterinary Technicians with 3-5+ years of clinical experience. The service triages pet owner calls, answers clinical questions, books appointments, and guides pet owners to the right level of care, with all interactions documented and synced directly into the practice's PIMS. Delivered as a recurring subscription to small animal, mixed animal, equine, and urgent care veterinary practices.
Quantifiable outcome
- Over 2.5 million after-hours cases triaged successfully
- +3 more outcomes
Companies that use GuardianVets
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles4 records
GuardianVets technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature4 records
GuardianVets partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- VetspirecorePIMS integration partnership enabling GuardianVets to access client and patient records in real-time, schedule appointments, and document triage outcomes directly within Vetspire's practice management system.
- Covetrus (Avimark, ImproMed)corePIMS integration partnership with Covetrus products including Avimark and ImproMed, enabling bidirectional data sync for patient records, appointments, and triage documentation.
- IDEXX (Cornerstone)corePIMS integration with IDEXX Cornerstone practice management system, allowing GuardianVets to access patient records, document triage calls, and sync appointment scheduling.
- ShepherdcorePIMS integration partnership with Shepherd software, enabling seamless data synchronization between GuardianVets triage services and Shepherd-equipped veterinary practices.
- Today's Veterinary BusinessminorMedia partnership featuring GuardianVets in Today's Veterinary Business magazine. CMO Dr. Lori Teller contributes articles on veterinary telehealth and client care topics.
- Thinkific Learning HubminorPartnership with Thinkific platform to host GuardianVets Learning Hub educational content including webinars, CE courses, and practice management resources.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
GuardianVets competitors and assessment
Company assessmentDirect peers
- whiskerDocs: A U.S.-based veterinary telehealth and triage hotline that, like GuardianVets, provides after-hours pet triage and clinical guidance by phone — making it the closest direct competitor in live after-hours triage.
- AskVet: Subscription-based veterinary helpline offering pet parent advice and triage, overlapping directly with GuardianVets' after-hours triage and consumer-facing veterinary guidance use case.
- AirVet: Veterinary telemedicine app connecting pet owners to veterinarians, including B2B offerings that flow into practice workflows — directly comparable on the telehealth-for-veterinary-practices axis.
- Vetster: Online veterinary telemedicine marketplace connecting pet owners to licensed veterinarians. Comparable as a vet telehealth/triage service with a similar recurring-revenue, subscription-oriented model.
- Petriage: Telehealth and AI-driven triage platform for veterinary practices — competing for the same after-hours and pre-visit triage workflow that GuardianVets addresses.
Regional players
- FirstVet: Veterinary telemedicine and triage provider originating in Scandinavia and expanding across Europe — comparable product and clinical triage model, though primarily serving non-U.S. geographies.
Broad incumbents
- IDEXX Laboratories: Owns IDEXX Cornerstone (a PIMS GuardianVets integrates with) and acquired Televet to expand into practice-side communication and telehealth — a potential incumbent competitor and integrator in veterinary teletriage.
- Covetrus: Major veterinary technology and distribution company whose PIMS products (Avimark, ImproMed) integrate with GuardianVets — a platform incumbent with the scale to bundle competing triage and communication services.
Emerging players
- VitusVet: Veterinary practice client communication and engagement platform — overlapping in the client-call and practice-workflow layer that GuardianVets' after-hours service plugs into.
- PetDesk: Client engagement and communication platform for veterinary practices, covering reminders, two-way messaging, and intake — adjacent to GuardianVets' answering/triage workflow within the practice's communication stack.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
GuardianVets social profiles
Digital presenceGuardianVets financial estimates
Financial estimateRevenue estimate
Valuation estimate
GuardianVets leadership team
Management profileNumber of profiles
Profiles2 records
GuardianVets funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GuardianVets M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GuardianVets
What does GuardianVets do?
GuardianVets provides a live, 24/7 after-hours veterinary answering and triage service for veterinary practices, staffed by U.S.-based Credentialed Veterinary Technicians with 3-5+ years of clinical experience. The service triages pet owner calls, answers clinical questions, books appointments, and directs true emergencies to the appropriate care level, with all interactions documented and synced directly into the practice's PIMS (Vetspire, Covetrus Avimark, IDEXX Cornerstone, Shepherd). It is sold as a recurring subscription to veterinary practices that need after-hours coverage.
Is GuardianVets a public or private company?
GuardianVets is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was GuardianVets founded?
GuardianVets was founded in 2015. It employs 1 to 10 people.
Where is GuardianVets based?
GuardianVets is headquartered in Evanston, United States, in the North America region.
How does GuardianVets make money?
One revenue line is on record: after-Hours Veterinary Answering Service.
Who are GuardianVets's main competitors?
Direct peers on record are whiskerDocs, AskVet, AirVet, Vetster and Petriage. FirstVet is listed as a regional player. Broad incumbents are IDEXX Laboratories and Covetrus. Emerging players are VitusVet and PetDesk.
Does GuardianVets have an API?
No public API is recorded for GuardianVets.
What industry is GuardianVets in?
GuardianVets's product category is Veterinary After-Hours Triage Services. Its primary akta.pro industry code is AFAEANAJ, Veterinary Telemedicine & Remote Care Services. Its NAICS code is 54194 and its SIC code is 8011.