LUGGit
LUGGit is a Portuguese mobile-first platform providing door-to-door luggage pickup, secure storage, and delivery for travelers across 9 European cities, serving individual travelers as well as B2B partners including airlines, hotels, cruise lines, and travel agencies.
- Company typePrivate
- Founded2019
- HeadquartersÍlhavo, Portugal
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What LUGGit does
LUGGit is a Portuguese mobile-first platform that provides door-to-door luggage pickup, secure storage, and delivery services for travelers across 9 European cities in Portugal, Spain, Hungary, and Greece. The service is delivered by a network of branded "Keepers" (professional drivers in orange LUGGit vests) who collect bags from any customer-specified location (hotels, Airbnbs, airports, cruise ports, cafes, streets), seal them with tamper-proof QR code tags, store them in monitored facilities, and deliver to a destination address on a schedule set by the customer. The technology stack comprises a customer app on iOS and Android (10K+ Google Play downloads, 4.9/5 rating), a separate LUGGit Keeper app for service providers, real-time tracking, and WhatsApp-based customer communication, with the website available in 13 languages and city-specific landing pages supporting organic search acquisition.
The business operates on a transactional per-bag pricing model starting at €2.00 per bag, with two service tiers (Basic with €500 insurance and 24-hour free cancellation; Flexible with €1,200 insurance and 1-hour free cancellation) and a B2B partnership/commission layer spanning airlines, hotels, short-term rentals, and travel agencies. The B2B segment includes a Business Platform for centralized booking, tracking, and invoicing, plus enterprise-grade integrations such as Departure Control System connectivity for remote baggage check-in (pilots with TAP Air Portugal and Norwegian Cruise Line) and hotel PMS integration through technology partner Nonius. The company is private, legally Bus Terrace Technologies, S.A., headquartered at the Creative Science Park Aveiro Region, and holds a transit permit (No. 901035) issued by Portugal's Directorate-General for Land Transport. Total funding raised is €2.2 million across a €400K pre-seed round in 2019 (Portugal Ventures) and a €1.8M seed round in November 2023 (GED Ventures Portugal and Caixa Capital), with the company guiding to 150% growth in 2024.
LUGGit firmographics
Firmographics- Name
- LUGGit
- Legal name
- Bus Terrace Technologies, S.A.
- Website
- https://luggit.app
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- LUGGit is a Portuguese mobile-first platform providing door-to-door luggage pickup, secure storage, and delivery for travelers across 9 European cities, serving individual travelers as well as B2B partners including airlines, hotels, cruise lines, and travel agencies.
- Ownership category
- akta.pro rank
LUGGit industry classification
Industry- Product category
- Luggage Storage & Transfer Services
- NAICS
- Local Messengers and Local Delivery (4922), Couriers and Express Delivery Services (492110)
- SIC
- Trucking & Courier Services (No Air) (4210), Transportation Services (4700)
- akta.pro primary industry
- Local Loading/Unloading with Company Truck (In-Town Transport) (HSAKAAAJ)
- akta.pro secondary industry
- Local Moving with Packing/Unpacking Add-On (HSAKAAAH)
Keywords
Where LUGGit is headquartered
LocationHeadquarters
- HQ city
- Ílhavo
- HQ country
- Portugal
- HQ region
- Europe
Offices1 record
Markets served
LUGGit business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Per-Bag Luggage Service: Customers pay per bag for pickup, storage, and delivery services. Pricing starts at €2.00 per bag with final cost based on pickup/delivery locations, storage duration, number of bags, and service plan. Service can be scheduled in advance or ordered in real-time (approximately 15 minutes pickup).
- Service Plan Upgrade (Flexible): Premium Flexible plan offering free cancellation up to 1 hour before pickup and higher insurance coverage (1200 EUR vs 500 EUR basic). Upsell opportunity during booking.
- B2B Partnership Commission: Airlines, hotels, travel agencies, and short-term rentals earn commission on each booking made through their referral or integrated service. Partnership models include additional revenue stream and premium service integration.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Basic Plan - Standard service with free cancellation up to 24 hours before pickup |
| Unit Pricing | Pay-as-you-go | Flexible Plan - Premium service with free cancellation up to 1 hour before pickup |
| Transaction based/ take rate | Pay-as-you-go | Airlines Partnership - Commission-based model for baggage check-in service |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels7 records
LUGGit product offering
Product offeringCore offering
LUGGit provides door-to-door luggage pickup, secure storage, and delivery services in 9+ European cities, enabling travelers to move hands-free between airports, hotels, short-term rentals, cruise ports, and other locations. A branded network of professional drivers (Keepers) collects, seals, and transports luggage to a chosen destination, with on-demand ~15 minute pickup, secure monitored storage, and real-time tracking via the mobile app and WhatsApp.
Differentiator
Problem solved
Functional benefit
Products and services
- Door-to-door luggage transfer and storage service Consumer-facing on-demand service that lets travelers book luggage pickup, secure storage, and delivery to any address in 9+ European cities via website or mobile app. Branded Keepers collect, seal with tamper-proof QR code tags, store in monitored facilities, and deliver to a chosen destination with ~15 minute pickup time and real-time tracking via app and WhatsApp. Pricing starts at €2.00 per bag.
- B2B Business Platform Dedicated platform for B2B partners (airlines, hotels, short-term rentals, travel agencies, DMCs) to manage LUGGit bookings, tracking, balances, and invoices. Enables integration of LUGGit services as partner amenities or premium add-ons with commission-based revenue sharing, accessed via [email protected] with demo booking available.
- Remote baggage check-in service Specialized B2B service for airlines integrating with airline Departure Control Systems (DCS), enabling passengers to check bags from home or hotel and have them transported directly to the airport for airline check-in. Piloted with TAP Air Portugal and Norwegian Cruise Line for cruise-to-flight luggage transfer, with commission earned on each booking.
Quantifiable outcome
- Rated 4.9/5 by 5,000+ travelers
- +3 more outcomes
Companies that use LUGGit
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles4 records
LUGGit technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
LUGGit partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core, flagship and minor.
- Hoti HoteiscoreHotel chain that integrated LUGGit's luggage collection service into their guest experience. Partnership implemented through technology provider Nonius, allowing seamless service offering to hotel guests.
- NoniuscoreTechnology provider that integrated LUGGit service for hotel partner Hoti Hoteis. Nonius provides hospitality technology solutions including the integration that enables hotels to offer LUGGit luggage services.
- Norwegian Cruise LineflagshipPilot partner for external baggage check-in service enabling cruise passengers to check luggage directly to their flights. LUGGit collected bags from cruise port and delivered to airport for airline check-in, eliminating need for passengers to handle luggage between cruise and flight.
- TAP Air PortugalflagshipAirline partner in pilot program for remote baggage check-in service. Worked with Norwegian Cruise Line and LUGGit to enable seamless luggage transfer from cruise port to airport, allowing passengers to travel luggage-free between cruise and flight.
- Startup LisboaminorStartup incubator based in Lisbon that supported LUGGit's early growth. Listed as an investor/partner on LUGGit's website alongside other regional startup support organizations.
- PCI - Creative Science Park Aveiro RegionminorInnovation park and business incubator located in Aveiro Region, Portugal. Hosts LUGGit's headquarters at Via do Conhecimento, Edifício Central. Part of regional startup ecosystem support.
Scale indicators6 records
Recent moves13 records
Expansion highlights7 records
LUGGit competitors and assessment
Company assessmentDirect peers
- Nannybag: European luggage storage network operating in 500+ cities across Europe, allowing travelers to drop off bags at partner hotels and shops. Directly competes with LUGGit's door-to-door model in shared geographies (Lisbon, Porto, Barcelona, Madrid).
- LuggageHero: Online luggage storage marketplace partnering with local shops and hotels in 50+ cities globally. Targets the same traveler pain point as LUGGit — temporary luggage storage during check-in/check-out gaps — but uses a fixed-location model.
- Radical Storage: Pan-European luggage storage network with thousands of partner locations (called "Angels") in 350+ cities. Closest direct competitor to LUGGit in terms of multi-city European coverage and traveler-facing brand.
- Vertoe: On-demand luggage storage service operating across US and international cities. Provides same storage-on-demand value proposition as LUGGit but with a different geographic footprint and marketplace-based partner model.
- StowEasy: Luggage storage platform connecting travelers with partner shops and hotels in multiple cities. Competes head-to-head with LUGGit for traveler attention and booking share in shared markets.
- Bagsaway: Online luggage storage and shipping service allowing travelers to store or send bags. Targets the same use case (hotel check-in/out gaps, layovers) with comparable booking flow and city coverage.
- CityStasher: UK-founded luggage storage marketplace connecting travelers with vetted hotels and shops. Operates primarily in UK and European cities, overlapping with LUGGit's expansion geographies.
- Luggage Free: Door-to-door luggage shipping and storage service primarily serving US travelers between cities. Comparable business model to LUGGit — pickup, transport, storage, and delivery — but focused on inter-city shipping rather than intra-city transfer.
Broad incumbents
- Send My Bag: UK-based international luggage and sports equipment shipping service with broader geographic scope. Adjacent service addressing similar traveler pain point (hands-free travel) but with shipping rather than storage focus.
Others
- TaskRabbit: On-demand local services marketplace where users can book "Taskers" for errands including deliveries. Represents the broader on-demand labor marketplace category that LUGGit's Keeper model intersects with, though TaskRabbit does not specialize in luggage storage.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
LUGGit social profiles
Digital presenceLUGGit financial estimates
Financial estimateRevenue estimate
Valuation estimate
LUGGit leadership team
Management profileNumber of profiles
Profiles6 records
LUGGit funding detail
Funding detailFunding overview
Funding rounds2 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LUGGit M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LUGGit
What does LUGGit do?
LUGGit provides door-to-door luggage pickup, secure storage, and delivery services in 9+ European cities, enabling travelers to move hands-free between airports, hotels, short-term rentals, cruise ports, and other locations. A branded network of professional drivers (Keepers) collects, seals, and transports luggage to a chosen destination, with on-demand ~15 minute pickup, secure monitored storage, and real-time tracking via the mobile app and WhatsApp.
Is LUGGit a public or private company?
LUGGit is a private company. It is classified as venture growth investor backed and is currently operating.
When was LUGGit founded?
LUGGit was founded in 2019. It employs 11 to 50 people.
Where is LUGGit based?
LUGGit is headquartered in Ílhavo, Portugal, in the Europe region.
How does LUGGit make money?
Three revenue lines are on record. Per-Bag Luggage Service is the primary driver. The others are service Plan Upgrade (Flexible) and B2B Partnership Commission.
Who are LUGGit's main competitors?
Direct peers on record are Nannybag, LuggageHero, Radical Storage, Vertoe, StowEasy, Bagsaway, CityStasher and Luggage Free. Send My Bag is listed as a broad incumbent. TaskRabbit is listed as an others.
Does LUGGit have an API?
No public API is recorded for LUGGit.
What industry is LUGGit in?
LUGGit's product category is Luggage Storage & Transfer Services. Its primary akta.pro industry code is HSAKAAAJ, Local Loading/Unloading with Company Truck (In-Town Transport), with a secondary code of HSAKAAAH, Local Moving with Packing/Unpacking Add-On. Its NAICS code is 4922 and its SIC code is 4210.