ResultsCX
ResultsCX is a private, ChrysCapital-backed customer experience management provider delivering AI-augmented outsourced CX services to Fortune 100 and FTSE 250 enterprises across Healthcare, BFS, Telecom, Retail, and Technology from 23 delivery hubs in 8 countries.
- Company typePrivate
- Founded1994
- HeadquartersFort Lauderdale, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What ResultsCX does
ResultsCX is a customer experience management (CXM) provider delivering outsourced digital, resolution-centered, and analytics-driven CX services to Fortune 100 and FTSE 250 enterprises across Healthcare, Banking & Financial Services, Telecom & Media, Retail, and Fast Growth Technology verticals. The company operates a hybrid delivery model combining human agents with proprietary AI tooling — most notably the SupportPredict platform (Agent AI, Self Learning Knowledgebase, Self Service & Bots), the IntelliAgent workforce optimization solution, the Olivia chatbot for healthcare onboarding and license management, and the Complaints360 complaints management product acquired via Huntswood. It also offers specialized healthcare programs including CMS Stars optimization, member onboarding, care management, and claims processing, supported by licensed advocates.
The business runs on multi-year enterprise managed services contracts priced per engagement based on scope, volume, and outcome targets, with a sales-led motion targeting global brands through consultative selling around three outcome pillars: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Delivery is executed across 23 global engagement hubs in 8 countries (US, UK, Ireland, Bulgaria, South Africa, India, Philippines, Honduras, Mexico), managing 51M+ customer calls and 4.2M+ bot interactions annually. The company is privately held and backed by ChrysCapital, an Indian private equity firm, and has pursued a serial acquisition strategy since 2022 to extend geographic reach (60K Bulgaria, Zevas Ireland, Huntswood UK with South Africa entry, Aucera US) and vertical capability. Gautam Thakkar was appointed CEO in March 2026 with a mandate to accelerate AI integration across the delivery network.
ResultsCX firmographics
Firmographics- Name
- ResultsCX
- Legal name
- ResultsCX
- Website
- https://resultscx.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- ResultsCX is a private, ChrysCapital-backed customer experience management provider delivering AI-augmented outsourced CX services to Fortune 100 and FTSE 250 enterprises across Healthcare, BFS, Telecom, Retail, and Technology from 23 delivery hubs in 8 countries.
- Ownership category
- akta.pro rank
ResultsCX industry classification
Industry- Product category
- Customer Experience Management Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Management Consulting Services (54161)
- SIC
- Services-Management Services (8741), Services-Help Supply Services (7363)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ), Customer Experience (CX) & Digital Experience (BPAHAEAC), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)
Keywords
Where ResultsCX is headquartered
LocationHeadquarters
- HQ city
- Fort Lauderdale
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
ResultsCX business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Customer Experience Management Services: Full-service CXM solutions including Digital CX, Resolution-Centered CX, and Analytics & Consulting. Services are delivered through a global network of engagement hubs with a combination of human agents and AI-powered automation. Revenue is generated through long-term enterprise contracts focused on measurable business outcomes.
- Healthcare CX Services: Specialized healthcare customer experience services including member acquisition, enrollment support, licensed advocate programs, and CMS Stars optimization. Includes dedicated licensing departments and regulatory compliance expertise.
- Digital CX Solutions: Omnichannel CX, AI Operations, Social Experience Management, and analytics-driven services. Delivered as part of integrated CX transformation programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise managed services contracts |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
ResultsCX product offering
Product offeringCore offering
ResultsCX delivers customer experience management (CXM) services to Fortune 100 and FTSE 250 enterprises, combining human agents with AI-powered automation across Digital CX, Resolution-Centered CX, Analytics & Consulting, and Healthcare service lines. The company operates 23 global engagement hubs in 8 countries with 24,000+ employees, managing 51 million+ customer calls annually through its proprietary SupportPredict AI platform. Services are delivered via long-term enterprise contracts focused on three business outcomes: Revenue Acceleration, Cost Optimization, and Enhanced Experience.
Product overview
ResultsCX is a customer experience management (CXM) solutions provider offering a comprehensive platform of services and proprietary AI-powered tools. The portfolio includes core service pillars: Digital CX (Omnichannel CX, AI Operations & Bots, Social Experience Management), Resolution-Centered CX (Customer Acquisition, Care & Retention, Technical Support, Billing & Collections, Complaints Management, Back Office Processing), and Analytics & Consulting (Advanced Analytics, Speech Analytics, Data Visualization, Business Process Optimization, Transformation, Journey Mapping). Proprietary AI products include SupportPredict (Agent AI, Self Learning Knowledgebase, Self Service & Bots), IntelliAgent for workforce optimization, and outcome-focused solutions (NPS Predictor, Churn Reduction, FCR Booster). The company also offers specialized healthcare services (CMS Stars, Member Onboarding, Care Management, Claims Management) and acquired brands including Huntswood (Complaints360), Aucera, Zevas Communications, and 60K Bulgaria. The three business outcome pillars are Revenue Acceleration, Cost Optimization, and Enhanced Experience.
Differentiator
Problem solved
Functional benefit
Brands
- SupportPredict: AI-powered digital experience platform including SupportPredict Genius, Self Learning Knowledgebase, Agent AI, and Self Service & Bots solutions.
- Complaints360
- Olivia
Products and services
- Digital CX Digital customer experience services integrating voice, chat, email, and social channels with AI-powered automation for enterprise clients across industries.
- Resolution-Centered CX Resolution-focused customer experience services including customer acquisition, customer care and retention, account management, complaints management, technical support, billing and collections, and back office processing for enterprise clients.
- Analytics & Consulting Analytics and consulting services including data visualization, advanced analytics, speech analytics, business process optimization, business transformation, and customer journey mapping for enterprise clients.
- Healthcare CX Services Specialized healthcare customer experience services including member acquisition, enrollment support, licensed advocate programs, CMS Stars optimization, care management, claims management, and risk and compliance for Medicare Advantage, managed care, and health plan operators.
- Proxy Voting Services Shareholder engagement and proxy voting services for corporations, financial institutions, solicitors, and infrastructure and operations providers.
- Complaints360 Comprehensive complaints management solution for regulated organizations, offering end-to-end complaint handling and regulatory compliance. Acquired through Huntswood.
- Revenue Acceleration Solutions Sales acceleration and customer lifetime value maximization solutions, combining sales acceleration and LTV maximization programs to grow revenue for enterprise clients.
- Cost Optimization Solutions
Quantifiable outcome
- 51 million+ customer calls managed annually through AI-enabled operating model
- +13 more outcomes
Companies that use ResultsCX
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles5 records
ResultsCX technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability12 records
Feature7 records
ResultsCX partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and key.
- AuceracoreUS-based customer experience (CX) company acquired by ResultsCX. Aucera provides specialized CX services including strategic engagement models for banking and financial services clients. Enables ResultsCX to expand capabilities in merchant services and relationship management.
- HuntswoodcoreUK-based consulting and customer solutions company acquired by ResultsCX. Specializes in BFSI sector expertise and complaints management solutions (Complaints360). Enables ResultsCX to expand service capabilities in BFSI sector and establish presence in South Africa.
- Zevas CommunicationskeyIrish CXM company acquired by ResultsCX for European expansion. Enhances presence in FGT and Financial services segments and builds Center of Excellence in B2B sales in Europe.
- 60K (Bulgarian CXM Company)keyBulgarian CXM company acquired by ResultsCX for UK and continental Europe expansion. Established presence in Bulgaria leveraged for skilled workforce. London headquarters opened alongside this acquisition.
Scale indicators7 records
Recent moves8 records
Expansion highlights6 records
ResultsCX competitors and assessment
Company assessmentDirect peers
- Teleperformance: Global leader in outsourced customer experience management with omnichannel contact center operations, digital CX, and AI-enabled services. Closest direct peer to ResultsCX in scale, vertical coverage (BFSI, healthcare, telecom), and right-shore delivery model.
- Concentrix Corporation: Large global CXM/BPO provider serving Fortune 500 clients across technology, telecom, financial services, and healthcare with omnichannel contact center and digital CX solutions. Direct competitor for enterprise BPO contracts.
- TTEC (TeleTech Holdings): Customer experience technology and services company with global contact center delivery, digital CX, and AI/human hybrid solutions targeting large enterprise clients in similar verticals to ResultsCX.
- TaskUs: Tech-enabled outsourcing provider specializing in digital customer experience, content moderation, and trust & safety, serving fast-growth technology and consumer clients. Overlaps with ResultsCX's fast-growth technology and social experience management offerings.
- Foundever (formerly Sitel/StarTek): Global CXM/BPO provider formed from the merger of Sitel Group and StarTek, offering customer care, sales, and digital CX services across multiple industries. Direct competitor with comparable delivery footprint.
- HGS (Hinduja Global Solutions): India-headquartered CXM/BPO services company with global delivery centers serving BFSI, healthcare, telecom, and retail. Comparable scale, vertical mix, and offshore-led delivery model to ResultsCX.
- WNS Holdings: Global business process management company offering customer experience, finance & accounting, and analytics services. Direct competitor with similar industry verticals and right-shore delivery strategy.
- Firstsource Solutions: India-based business process services company focused on customer experience, collections, and healthcare BPO with strong BFSI vertical presence. Comparable to ResultsCX's BFSI focus and Hyderabad delivery center.
Broad incumbents
- Genpact: Global professional services firm with significant BPO and CX practice serving enterprise clients across BFSI, healthcare, and high-tech. Broader portfolio (finance & accounting, sourcing & procurement) makes it a larger, more diversified competitor rather than a pure CXM peer.
- Infosys BPM: BPM arm of Infosys offering customer service, finance, and sourcing operations at enterprise scale; particularly relevant given that ResultsCX's new CEO Gautam Thakkar previously led Infosys BPM. Overlapping delivery model but larger parent context.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
ResultsCX social profiles
Digital presenceResultsCX compliance and trust
Trust signalCompliance2 records
ResultsCX financial estimates
Financial estimateRevenue estimate
Valuation estimate
ResultsCX leadership team
Management profileNumber of profiles
Profiles6 records
ResultsCX subsidiaries and ownership
Company hierarchySubsidiaries4 records
ResultsCX funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ResultsCX M&A and investment
M&A and investmentM&A4 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ResultsCX
What does ResultsCX do?
ResultsCX delivers customer experience management (CXM) services to Fortune 100 and FTSE 250 enterprises, combining human agents with AI-powered automation across Digital CX, Resolution-Centered CX, Analytics & Consulting, and Healthcare service lines. The company operates 23 global engagement hubs in 8 countries with 24,000+ employees, managing 51 million+ customer calls annually through its proprietary SupportPredict AI platform. Services are delivered via long-term enterprise contracts focused on three business outcomes: Revenue Acceleration, Cost Optimization, and Enhanced Experience.
Is ResultsCX a public or private company?
ResultsCX is a private company. It is classified as private equity controlled and is currently operating.
When was ResultsCX founded?
ResultsCX was founded in 1994. It employs 5,001 to 10,000 people.
Where is ResultsCX based?
ResultsCX is headquartered in Fort Lauderdale, United States, in the North America region.
How does ResultsCX make money?
Three revenue lines are on record. Customer Experience Management Services are the primary driver. The others are healthcare CX Services and digital CX Solutions.
Who are ResultsCX's main competitors?
Direct peers on record are Teleperformance, Concentrix Corporation, TTEC (TeleTech Holdings), TaskUs, Foundever (formerly Sitel/StarTek), HGS (Hinduja Global Solutions), WNS Holdings and Firstsource Solutions. Broad incumbents are Genpact and Infosys BPM.
Does ResultsCX have an API?
No public API is recorded for ResultsCX.
What industry is ResultsCX in?
ResultsCX's product category is Customer Experience Management Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAAAAJ, Customer Experience (CX) Quality, Training & Workforce Management (WFM). Its NAICS code is 56142 and its SIC code is 8741.