What Paperfly does

Paperfly Private Limited, founded in February 2016 and headquartered in Dhaka, is a logistics-tech company operating the largest owned doorstep delivery network in Bangladesh, with points-of-presence in all 64 districts, 491 upazilas, and doorstep coverage across 4,554 unions. The company serves e-commerce merchants, social-commerce sellers (including Facebook sellers), SMEs, and large enterprise shippers across verticals such as marketplace e-commerce (Daraz), telecommunications (Grameenphone, Robi), electronics retail (Singer), food delivery (Foodpanda), fashion (Aarong), and books/beauty (Rokomari, Shajgoj), with more than 35,000 registered merchants and over 1.5 crore lifetime orders delivered.

The technology stack is built around two proprietary assets: the Paperfly Wings merchant panel, which serves as the single interface for order management, automated billing, and payment tracking, and the Paperfly GO merchant mobile application, which provides real-time tracking, customer record access, and in-app calling. Packages are scanned at 25 procedural steps, and the platform incorporates "Smart Check" (historical customer delivery behavior lookup), "Smart Log" (officer-customer correspondence tracking), Return OTP (dual-OTP return verification), and Cashless Pay (bKash, Nagad, debit/credit card acceptance at the doorstep). The company claims to be the first in Bangladesh with a 100% app-based field force.

Commercially, Paperfly earns revenue through unit-priced delivery fees (BDT 70-130 base plus BDT 20/kg depending on zone), a 0-1% commission on collected COD amounts, a 50% surcharge for exchange and partial deliveries, and managed warehousing and fulfillment services. Merchant settlement occurs within 24 hours of successful delivery, and the platform integrates with bKash, Nagad, Rocket, EBL, City Bank, and BRAC Bank. In September 2022, Paperfly received a BDT 102 crore (~$11.8M USD) majority investment from Indian logistics operator Ecom Express, which is now the parent company, with the capital earmarked for digitizing the local courier segment and scaling tech-enabled end-to-end logistics infrastructure.

Name

Paperfly

Legal name

Paperfly Private Limited

Website

https://paperfly.com.bd

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Paperfly is a Bangladesh-based logistics-tech company that operates an owned doorstep delivery network across all 64 districts and 4,554 unions, serving 35,000+ e-commerce merchants and enterprise shippers with parcel delivery, COD collection, and fulfillment services via its Paperfly Wings platform and Paperfly GO App.

Ownership category

akta.pro rank

Headquarters

HQ city

Dhaka

HQ country

Bangladesh

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Delivery Charges: Charges for doorstep delivery services based on package weight and delivery zone (same city, periphery, rest of Bangladesh). Standard delivery up to 1 KG ranges from ৳70-৳130, with additional ৳20 per KG.
2. Cash-on-Delivery (COD) Commission: Commission charged on collected COD amounts. 0% for same city deliveries, 1% for periphery and other district deliveries.
3. Exchange and Partial Delivery: Additional 50% of delivery charge for exchange and partial delivery services to cover inbound costs.
4. Warehousing and Fulfillment: Spacious warehousing and fulfillment facilities offered to merchants, including packaging materials and quality checking services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Paperfly is a tech-enabled e-commerce logistics provider in Bangladesh offering nationwide doorstep delivery, pickup, cash-on-delivery (COD) collection, warehousing, and fulfillment services. It supports merchants through its proprietary Paperfly Wings tracking platform and Paperfly GO mobile app, with additional capabilities including exchange/partial delivery and high-speed courier and cargo services.

Product overview

Paperfly is a one-stop logistics solutions provider offering doorstep delivery, pickup, cash collection, warehousing, and fulfillment services across Bangladesh. The core offering consists of Paperfly Wings (merchant management panel) and the Paperfly GO App (merchant mobile application), supported by proprietary technology for real-time tracking at 25 steps. The product portfolio includes COD services, Smart Check (customer behavior analysis), Smart Log (delivery correspondence tracking), Smart Pay (automated merchant payments), Return OTP (return verification), Cashless Pay (digital payments via bKash/Nagad/cards), Exchange/Partial Delivery, and fulfillment/warehousing services. Paperfly's infrastructure covers all 64 districts and 4554 unions through its own fleet and field force.

Differentiator

Problem solved

Functional benefit

Brands

• Paperfly GO App: Mobile application for merchants to manage orders, track deliveries, and access various Paperfly services including Paperfly Wings merchant panel interface.
• Paperfly Wings

Products and services

• Doorstep Delivery Service Nationwide doorstep delivery service that takes e-commerce parcels from merchants and delivers them to customers' doorsteps across all 64 districts and 4,554 unions in Bangladesh. Targeted at online merchants and e-commerce businesses.
• Nationwide Doorstep Pickup Pickup service that collects parcels from sellers' locations across Bangladesh, including individual social-commerce and Facebook sellers. Targeted at online merchants and small-volume sellers.
• Cash on Delivery (COD) Cash-on-delivery service where Paperfly collects payment from the end customer at the time of delivery and remits it to the merchant, supporting next-day merchant payment. Targeted at e-commerce merchants selling in the Bangladesh market where COD is dominant.
• Fulfillment and Warehousing Warehousing and order fulfillment service where Paperfly stores merchant inventory and processes orders for dispatch. Targeted at online merchants that need outsourced storage and order processing.
• Exchange and Partial Delivery Service that allows merchants to offer product exchange or partial delivery of multi-item orders to their end customers through Paperfly's delivery network. Targeted at e-commerce merchants handling customer exchange requests and multi-item shipments.
• High Speed Courier & Cargo Service High-speed courier and cargo delivery service for time-sensitive shipments. Targeted at merchants and shippers needing expedited parcel and cargo delivery across Bangladesh.
• Paperfly Wings (Merchant Tracking Platform) Paperfly's proprietary in-house tracking and merchant management platform that provides 25-step package scanning, real-time tracking, and operational tools for merchants and Paperfly staff. Targeted at e-commerce merchants and internal operations teams.
• Paperfly GO App Paperfly's mobile application available on Android (Google Play) and iOS that enables merchants to book pickups, track parcels, and supports Paperfly's 100% app-based field force for delivery operations. Targeted at merchants (especially social-commerce sellers) and Paperfly delivery officers.

Quantifiable outcome

• Merchant payment within 24 hours of successful delivery
• +5 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature8 records

Scale indicators13 records

Recent moves6 records

Expansion highlights2 records

Direct peers

• Steadfast: Steadfast is one of Bangladesh's largest e-commerce courier and last-mile delivery players with nationwide coverage. It directly competes with Paperfly on merchant pricing, COD settlement speed, and union-level coverage, serving many of the same enterprise e-commerce merchants.
• Pathao: Pathao is a Bangladesh super-app with a logistics vertical (Pathao Parcel) that handles e-commerce last-mile delivery. It competes directly with Paperfly for merchant accounts and uses an asset-light rider model, providing a structural cost alternative to Paperfly's owned-fleet approach.
• eCourier: eCourier is a Bangladesh-based tech-enabled courier serving e-commerce and enterprise clients. It competes with Paperfly on doorstep delivery, COD handling and tracking, and overlaps on enterprise customers such as Daraz and large retailers.
• RedX: RedX is a Bangladesh-focused last-mile delivery company targeting e-commerce merchants with tech-enabled tracking and COD. It is a direct competitor in the same merchant segment and geographies as Paperfly.

Regional players

• Sundarban Courier: Sundarban Courier is one of the legacy Bangladeshi courier companies with broad nationwide door-to-door delivery. It competes with Paperfly on document and parcel delivery, particularly outside Dhaka, although its technology stack is less e-commerce focused.
• SA Paribahan: SA Paribahan is a Bangladeshi courier and logistics operator with a wide domestic distribution network. It overlaps with Paperfly on last-mile e-commerce shipments and cash-on-delivery services, primarily competing in the Bangladesh market.
• Leopard Courier: Leopard Courier is a Bangladeshi courier offering domestic door-to-door delivery and corporate logistics. It overlaps with Paperfly on document and parcel delivery in Bangladesh, particularly for SME and enterprise clients outside the largest e-commerce platforms.

Broad incumbents

• Ecom Express: Ecom Express is an Indian tech-enabled e-commerce logistics company and the majority owner of Paperfly. It is the strategic parent and template for Paperfly's operating model, and competes (or partners) on cross-border Bangladesh-India e-commerce parcel flows.
• DHL eCommerce Bangladesh: DHL operates domestic and cross-border e-commerce logistics in Bangladesh through DHL eCommerce. While not Paperfly's primary competitor on union-level doorstep delivery, it overlaps on enterprise and cross-border parcels for larger merchants.
• Delhivery: Delhivery is a large Indian end-to-end logistics and supply-chain platform. While primarily India-focused, it is relevant as a comparable on technology, fulfillment and cross-border ambitions, and competes for the same enterprise merchants selling into India from Bangladesh.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UC8tuir-lK0535gQQ59FusUQ
• Facebookfacebook.com/paperfly123
• LinkedInlinkedin.com/company/paperfly-ltd/mycompany
• Instagraminstagram.com/paperflybd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Paperfly