What Ideta does

Ideta is a Paris-headquartered, Irish-registered no-code SaaS platform founded in 2017 by Yanis and Sarah that enables businesses to build, deploy, and orchestrate conversational AI agents - chatbots, callbots, and voice/mail bots - across more than 20 communication channels without writing code. The platform's technical core is a hybrid AI architecture that combines classical NLP (intent detection, entity extraction, business rules via integrations with Dialogflow, LUIS, Watson, Wit.ai, Rasa, and others) with generative AI from multiple third-party providers (OpenAI GPT, Azure OpenAI, Google Gemini, Mistral AI, Anthropic Claude, xAI Grok, and Septeo Brain for French sovereign use cases), exposed through a visual bubble-based scenario builder and a three-step intent training flow. Beyond the core AI Agent, the product portfolio includes a Livechat product, a telephone Callbot (Twilio/AudioCodes/Genesys), a no-code Webhooks/Workflow Automation module, an AI Community Manager for Facebook and Instagram, and a LinkedIn AI Assistant Chrome extension, with verticalized solutions for Education, Real Estate, Tourism, and HR. Ideta also offers a RAG-enabled knowledge-base layer through native integrations with SharePoint, Moodle, Zoho Desk, Jira, Jalios, and Mayday.

Ideta operates a product-led, freemium go-to-market with a free tier (100 conversations/month, no credit card), tiered self-serve subscriptions for the chatbot core (Karate Kid $29/month, Samurai $79/month, Shogun $199/month), and a custom Enterprise tier with dedicated CSM and on-site support. Adjacent products carry their own subscription ladders (AI Community Manager $8-$29/month, LinkedIn AI Assistant $9-$29/month, Webhooks up to $149/month) and the Livechat product is also distributed via a $69 lifetime deal on AppSumo. The company reports 4,000+ chatbots deployed, 40,000+ users with a 4.8/5 platform rating and 4.5/5 on Capterra, and named customers including Biogroup (healthcare, 180,000+ automated conversations in 5 months), FM Logistic (HR chatbot), Wolfox, CNAM, and ESCP. In February 2024 Ideta acquired Clevy to expand into public-sector and CAC 40 enterprise buyers, and a cluster of 2024-2025 integrations (Genesys, Moodle, Zoho Desk, Jira, SharePoint, Jalios) is repositioning the platform from pure website chatbot to broader enterprise support and contact-center AI. Total disclosed funding is approximately 1 million euros in seed (2017) plus a roughly 2 million USD round in July 2021.

Name

Ideta

Legal name

Ideta

Website

https://fr.ideta.io

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Ideta is a Paris-based no-code SaaS platform that lets businesses build, deploy, and orchestrate AI-powered chatbots, callbots, and voice workflows across 20+ channels, serving SMB and mid-market customers in education, real estate, tourism, HR, and (post-Clevy) French public-sector enterprise.

Ownership category

akta.pro rank

Product category

Conversational AI / No-Code Chatbot Platform

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

Keywords

• No-code chatbot platform
• Conversational AI software
• AI callbot automation
• Live chat solutions
• Workflow automation tools

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription SaaS - Chatbot & Livechat: Tiered subscription plans (Free, Karate Kid, Samurai, Shogun, Enterprise) based on conversation/session volumes. Free tier limited to 100 conversations/month. Paid tiers unlock more conversations, workspaces, support seats, and features like white-label.
2. Subscription SaaS - AI Community Manager: Free tier with 5 AI responses for testing. Paid tiers at $8/month (non-AI, 50K responses) and $29/month (AI-powered with credit system).
3. Subscription SaaS - LinkedIn AI Assistant: Tiered subscription for LinkedIn engagement tool: free with 10 credits/month, $9/month for 100+ credits, $29/month for 400+ credits, enterprise plans with team features.
4. Webhook/Workflow Automation: Subscription for workflow automation based on interaction volumes; free tier with 100 interactions/month, $149/month for 100K interactions.
5. One-time Lifetime Deal: Limited-time lifetime deal partnership with AppSumo for Livechat at $69 one-time payment.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels11 records

Core offering

Ideta is a no-code SaaS platform that enables businesses to build, train, and deploy conversational AI agents (chatbots, callbots, and voicebots) as well as live chat and workflow automations across more than 20 channels including websites, WhatsApp, Facebook Messenger, Instagram, Slack, Microsoft Teams, Genesys, and Twilio. The platform combines classical NLP (intent detection, entity extraction, business rules) with generative AI from multiple providers (OpenAI, Azure, Google, Anthropic, Mistral, xAI) so non-technical users can create AI-powered customer support, lead generation, HR, and social media automation without writing code.

Product overview

Ideta is a no-code SaaS platform for building and deploying conversational AI solutions (chatbots, callbots, voicebots). The product portfolio includes six core/add-on products: AI Agent (main chatbot builder combining classical NLP with generative AI from GPT, Claude, Gemini, Mistral), Livechat (real-time messaging), Callbot (voice via telephone), Webhooks (workflow automation), AI Community Manager (Facebook/Instagram auto-reply), and AI Assistant for LinkedIn. The platform supports deployment across 20+ channels including WhatsApp, Facebook Messenger, Instagram, Slack, Microsoft Teams, Genesys, Twilio, and more. Ideta also offers vertical-specific solutions for Education, Real Estate, Tourism, and HR sectors. The platform was founded in 2017, raised €0.7M, serves 4,000+ chatbots, and acquired Clevy in early 2024 to expand into public sector and CAC 40 companies.

Differentiator

Problem solved

Functional benefit

Brands

• Nuki: Livechat product offering with pricing tiers (Free, Karate Kid, Samurai, Shogun, Enterprise) for real-time customer conversations.
• AI Agent
• AI Workflow Automation
• AI Community Manager
• LinkedIn AI Assistant

Products and services

• AI Agent (Chatbot IA) No-code AI chatbot builder allowing users to create intelligent conversational agents without coding. Combines classical NLP (intent detection, entity extraction, business rules) with generative AI (OpenAI GPT, Azure OpenAI, Google Gemini, Anthropic Claude, Mistral AI, xAI Grok, Septeo Brain) for natural language understanding and responses. Supports multi-channel deployment (web, WhatsApp, Messenger, etc.) and human takeover capabilities.
• Livechat (Nuki) Real-time chat solution enabling direct customer conversations with AI assistance. Allows human agents to take over conversations, includes pre-recorded responses, conversation data tracking, and chatbot automation integration. Supports website and Facebook Messenger deployment. Sold via tiered subscriptions (Free, Karate Kid, Samurai, Shogun, Enterprise) and as an AppSumo lifetime deal.
• Callbot Voice bot solution for telephone conversations. Automates calls 24/7, supports multiple languages with male/female voice options. Features include appointment booking, call transfer, information collection, lead generation, and call rating. Operates on Twilio and Genesys infrastructure.
• Webhooks (AI Workflow Automation) Workflow automation product enabling no-code connection to any internal or external tool via API. Create custom webhooks, trigger external actions, integrate bots into existing systems. Supports Zapier automation (2,000+ apps), API requests (GET/POST), and AI-powered business process automation. Priced from $149/month for 100K interactions.
• AI Community Manager
• AI Assistant for LinkedIn

Quantifiable outcome

• 180,000+ automated conversations in 5 months for Biogroup
• +4 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration33 records

AI capability9 records

Feature9 records

Partnerships

One partnership is on record.

• ClevycoreStrategic or Co-development Partner · 6 February 2024Ideta acquired Clevy, a startup focused on chatbot technology and conversational assistants for public and large enterprise sectors. This strategic acquisition strengthens Ideta's market position and expands expertise in AI-powered conversational solutions, particularly in the public sector and CAC 40 companies.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Zendesk: Enterprise CX and helpdesk platform with native AI agents, Sunshine Conversations, and broad messaging support; competes with Ideta for support automation workloads at larger customers.
• Intercom: Broad customer communications platform with Fin AI agent and live chat; offers overlapping capabilities to Ideta's AI Agent + Livechat as part of a much larger CX suite.

Direct peers

• Tidio: SaaS conversational platform combining live chat, chatbots, and AI automation for SMBs and ecommerce; competes head-on with Ideta's Livechat + AI Agent stack and tiered subscription model.
• Botpress: No-code/low-code conversational AI platform for building chatbots and AI agents, with an LLM-agnostic architecture and broad channel integrations—directly comparable to Ideta's hybrid AI Agent builder and multi-channel deployment model.
• Landbot: No-code chatbot builder with visual flow editor and generative AI features, targeting marketing, sales, and support teams—a direct competitor in the SMB no-code conversational AI category.
• Manychat: No-code chatbot builder focused on social messaging channels (Messenger, Instagram, WhatsApp) with PLG pricing tiers—overlaps directly with Ideta's no-code builder and AI Community Manager use cases.
• Voiceflow: Collaborative no-code platform for designing, prototyping, and deploying AI agents and chatbots across channels with multi-provider LLM support—a near-direct competitor to Ideta's hybrid AI Agent offering.
• Clevy (acquired by Ideta): Pre-acquisition peer focused on conversational assistants for public sector and large enterprises; now integrated into Ideta but historically a directly comparable conversational AI vendor in the French market.

Emerging players

• Cognigy: Enterprise conversational and voice AI platform with agentic automation for large contact centers; comparable to Ideta's Callbot and Genesys integration story for larger deployments.
• Yellow.ai: Enterprise conversational AI platform offering omnichannel bots and voice agents with LLM-powered automation; relevant as a more enterprise-oriented peer that Ideta's post-Clevy motion is moving toward.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCbzPqxDaZeHtyKQKGZAZaIQ/featured?view_as=subscriber
• Facebookfacebook.com/IdetaSales
• LinkedInlinkedin.com/company/eta-fr
• Instagraminstagram.com/meet.ideta
• Xx.com/Ideta_Fr
• Pinterestpinterest.fr/ideta_chatbot

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ideta