What Master Delivery does

Master Delivery (Мастер Деливери®) is a Moscow-headquartered B2B last-mile delivery platform that was founded in August 2020 as a joint venture between BCG Digital Ventures GmbH and Yum! Restaurants International Russia CI S (the Russian operator of KFC). The company provides outsourced delivery management services to trading companies, restaurants, and dark stores — operating a multicategory Delivery-as-a-Service model that covers internet retail, food service, and quick-commerce grocery deliveries across 250+ Russian cities with an additional European footprint.

The core product is an AI-powered digital platform built around four functional layers: an Order Management System integration layer accessible via API (typical onboarding in 7 days), a self-serve Personal Account (Личный кабинет) for merchants that can be activated within 24 hours, AI-driven demand forecasting and courier quantity prediction for resource planning, and route optimization paired with iOS/Android mobile apps for couriers that handle route guidance, shift scheduling, training, certification, and last-mile execution. The platform also delivers billing and financial settlement services to merchants and exposes analytics for performance management. Operational claims include 99%+ on-time delivery and intra-city delivery windows from 15 minutes to 24 hours.

The business model combines managed-services delivery outsourcing with professional-services API integration, priced via quote-based B2B engagements under multi-year contracts, with each partner assigned a dedicated professional logistics contact ("Pryamim"/Прямиком). Go-to-market targets market-leading merchants across each served vertical rather than the long tail, leveraging self-serve onboarding for fast activation and direct enterprise sales for larger deals. Headcount is reported at 51-100 employees, the company has not raised publicly traded equity, and named customer logos beyond the JV parent Yum!/KFC Russia are not disclosed — making the customer book largely opaque from outside.

Name

Master Delivery

Legal name

OOO «MASTER DELIVERY» (ООО «МАСТЕР ДЕЛИВЕРИ»)

Website

https://masterdelivery.ru

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

51–100 employees

Short description

Master Delivery is a Moscow-based B2B last-mile delivery platform providing outsourced courier management, route optimization, and AI-driven demand forecasting to multi-category merchants (restaurants, dark stores, and e-commerce) across 250+ Russian cities and Europe.

Ownership category

akta.pro rank

Product category

Last-Mile Delivery Services

NAICS

Couriers and Express Delivery Services (492110), Local Messengers and Local Delivery (4922)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Courier, Parcel & Last‑Mile Delivery Platforms (BPAMAHAD)

akta.pro secondary industry

Crowdsourced Parcel Delivery (independent driver networks) (TLAAAGAB)

Keywords

• Last-mile delivery platform
• Delivery management software
• Courier mobile app
• Restaurant delivery outsourcing
• Dark store fulfillment

Headquarters

HQ city

Moscow

HQ country

Russia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Delivery Outsourcing Services: Comprehensive outsourcing of delivery operations from digital order management system to final mile delivery to recipients. B2B service for merchants.
2. API Integration Services: Integration of merchant systems with Master Delivery platform via API for seamless order processing and tracking.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Master Delivery operates an AI-powered last-mile delivery platform that delivers outsourced last-mile fulfillment for restaurants, dark stores, and online retail/trading businesses across 250+ cities in Russia. The company combines its demand-forecasting and route-optimization technology with a managed self-employed courier fleet, a client web dashboard (Personal Account / Личный кабинет), courier mobile applications, and an integration API. Revenue is generated through managed delivery services and professional integration services billed to business clients.

Product overview

Master Delivery is a multi-category last-mile delivery platform built on an AI-powered digital system. The core product is the Master Delivery Platform, which includes a Personal Account dashboard for trading companies (with order management, courier management, reporting, routing, and billing) and mobile apps for couriers on iOS and Android. The platform integrates via API with Order Management Systems and enables access within 24 hours through the personal account or within 7 days via API integration. Professional logistics support is provided through the 'Pryamim' service. The company also operates an internship program for emerging IT specialists.

Differentiator

Problem solved

Functional benefit

Products and services

• Master Delivery Platform (Outsourced Last-Mile Delivery Service) An AI-powered outsourced last-mile delivery service for restaurants, dark stores, and e-commerce / trading businesses in Russia. The company operates the platform, manages the courier network, and handles fulfillment under managed-services contracts; revenue is earned through per-delivery / managed-service fees billed to B2B clients.
• Personal Account (Личный кабинет) client dashboard Web-based client dashboard at master-delivery.ru/personal-account/ through which B2B clients place delivery orders, register their company, manage storefronts, and track deliveries. Combines order placement and analytics for restaurants, dark stores, and trading businesses.
• Courier Mobile Application (iOS / Android) Mobile application for self-employed and partner couriers on Apple App Store and Google Play. Couriers use the app to receive orders, perform deliveries, and receive payments as part of Master Delivery's outsourced last-mile fulfillment.
• Integration API (REST API for client/server integration) REST API integration service that allows B2B clients to connect Master Delivery's last-mile fulfillment capabilities directly into their order-management / point-of-sale systems. Sold as a professional-services engagement for technical onboarding.

Quantifiable outcome

• 99%+ deliveries completed on time
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability3 records

Feature6 records

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Regional players

• iFood: Brazil's leading food and grocery delivery platform with proprietary courier logistics. Comparable on AI-driven dispatch, merchant API integrations, and dark-store quick-commerce expansion.
• Rappi: Latin American multi-category delivery super-app with restaurant, grocery, and dark-store verticals. Comparable on multi-vertical on-demand delivery model and proprietary courier management technology, though operating in a different region.

Direct peers

• Delivery Club: Major Russian food delivery platform (acquired by VK and partnered with Yandex.Eda). Directly comparable as a courier-platform serving restaurants and merchants with similar on-demand delivery economics.
• Samokat: Russia's leading dark-store quick-commerce operator. Directly comparable on the dark-store / grocery rapid delivery use case Master Delivery serves, though Samokat is vertically integrated while Master Delivery positions itself as an outsourced delivery layer.
• Yandex.Eda: Yandex's food and grocery delivery service, the dominant last-mile delivery platform in Russia. Directly comparable to Master Delivery on product (multi-category last-mile), target market (restaurants, dark stores, retail), and technology stack (AI-powered routing and demand forecasting).

Broad incumbents

• Delivery Hero: Global operator of multiple last-mile delivery brands (Foodora, PedidosYa, Glovo). Comparable as a holding-level platform owner of courier networks and merchant SaaS tooling in adjacent geographies.
• DoorDash: US-based multi-category last-mile delivery platform with restaurant, grocery, and retail merchant focus. Comparable on platform model, multi-vertical strategy, and merchant API integrations, though operating in different geographies.
• Glovo: European and emerging-market multi-category delivery platform (Delivery Hero-owned). Comparable on multi-vertical on-demand delivery, courier management app, and B2B merchant onboarding via API and self-serve.
• Wolt: European multi-category delivery platform (now part of DoorDash) serving restaurants and retail with proprietary courier routing. Comparable on platform model and European geographic footprint Master Delivery is targeting.
• Uber Direct: Uber's white-label last-mile delivery product for merchants, leveraging the Uber courier network. Comparable as a B2B Delivery-as-a-Service offering with API integration, the same core model Master Delivery sells to merchants.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Master Delivery