Skedulo

What Skedulo does

Skedulo is a San Francisco-based software company founded in 2013 that provides workforce management and scheduling software for deskless workers — employees who operate outside traditional office settings, including field technicians, home healthcare clinicians, solar installers, utility crews, and nonprofit volunteers. The company markets its offering as the "Deskless Productivity Cloud," built on the underlying Skedulo Pulse Platform, and serves 500+ enterprise customers across eight primary verticals, with Healthcare (home health, lab diagnostics, NDIS/aged care, behavioral health) as the leading segment, followed by Nonprofit, Residential Services, Real Estate, Energy & Utilities, Public Sector, Telecommunications, and Field Service. Named enterprise customers include American Red Cross, Sunrun, BioReference Laboratories, DHL, Solace Pediatric Home Healthcare, ECL Group, Area Wide Protective, Furniture Bank, and Rocket Fiber.

The product architecture combines a Salesforce-native platform with three pillars — Plan (Scheduling & Dispatching, Shifts & Rostering, Skedulo MasterMind optimization engine), Engage (Skedulo Plus mobile app, Dynamic Messaging, Virtual Meetings), and Analyze (Analytics) — extended through the Skedulo Marketplace and integrations with Workday, Microsoft Dynamics 365, UKG, Epic EMR, ServiceNow, Zendesk, Google Workspace, and Zoom. The 2026 platform introduced four AI agents (Scheduling, Developer, Admin, Mobile) that automate dispatch, configuration, and mobile workflow generation, with the MasterMind engine using metaheuristic optimization to evaluate billions of skill/SLA/traffic combinations. The company holds SOC 2 Type 2, HIPAA/HITECH, GDPR, ISO 27001, NIST 800-53, and CCPA compliance certifications, supporting enterprise and healthcare deployments.

Skedulo operates a SaaS subscription model with quote-based enterprise pricing, distributed via direct enterprise field sales, inside sales, and channel partners (Salesforce AppExchange, AWS Marketplace, SAP Store, Zendesk, Workday). The company has raised approximately $114M+ across funding rounds including a $75M Series C led by SoftBank Vision Fund 2 in July 2021 and additional capital from Queensland Investment Corporation in April 2022. It employs 251-500 people across operations in the US, Australia, UK, and Canada, with implementation supported through a system integrator ecosystem including Accenture and Deloitte.

Name

Skedulo

Legal name

Skedulo Holdings, Inc.

Website

https://www.skedulo.com/

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

251–500 employees

Short description

San Francisco-based SaaS company providing AI-powered workforce management and scheduling software for deskless workers in healthcare, field service, utilities, and other verticals. Its Salesforce-native Deskless Productivity Cloud serves 500+ enterprise customers with scheduling, mobile apps, and four AI agents enabling autonomous dispatch.

Ownership category

akta.pro rank

Product category

Mobile Workforce Management Software

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Workforce Management & Scheduling Outsourcing (Non-payroll) (BPACAKAJ)

Keywords

• Workforce management software
• Deskless productivity
• Mobile scheduling platform
• Field service management
• Workforce optimization

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription (Deskless Productivity Cloud): Cloud-based SaaS platform providing scheduling, dispatching, and workforce management capabilities for deskless workforces. Sold on a subscription basis with pricing based on workforce size and feature requirements. Multiple product tiers available including scheduling, engagement, and analytics modules.

Pricing tiers

Go-to-market motion4 records

Distribution channels7 records

Marketing channels6 records

Core offering

Skedulo sells the Deskless Productivity Cloud, a cloud-based mobile workforce management platform built natively on Salesforce that enables organizations to schedule, dispatch, communicate with, and analyze deskless and field-based workers. The unified offering combines the Skedulo Pulse Platform with three integrated pillars — Plan (scheduling, dispatching, rostering, MasterMind optimization), Engage (mobile app, dynamic messaging, virtual meetings), and Analyze (workforce analytics) — and is sold on an annual SaaS subscription basis to enterprises across healthcare, field service, utilities, nonprofit, and public sector.

Product overview

Skedulo offers the Deskless Productivity Cloud, a unified platform-plus-modules architecture for managing mobile workforces. The core platform consists of the Skedulo Pulse Platform providing extensibility, automation, AI intelligence, and security, which powers three integrated pillars: Plan (Scheduling & Dispatching, Shifts & Rostering, Skedulo MasterMind optimization engine), Engage (Skedulo Plus mobile app, Dynamic Messaging, Virtual Meetings), and Analyze (Analytics dashboards). The 2026 platform introduced four AI Agents (Scheduling, Developer, Admin, Mobile) enabling autonomous dispatch, no-code configuration, and AI-powered workflow automation. The ecosystem is extended through the Skedulo Marketplace featuring third-party apps and native extensions, and supported by native integrations with Salesforce, Workday, Microsoft ecosystem tools, and vertical-specific systems like Epic EMR.

Differentiator

Problem solved

Functional benefit

Brands

• The Deskless Productivity Cloud: One solution to intelligently manage and schedule deskless workforce while delivering a best-in-class experience for employees, schedulers, business owners, and customers.
• Skedulo Plus
• Skedulo MasterMind
• Skedulo Pulse Platform

Products and services

• Deskless Productivity Cloud Unified cloud SaaS for managing deskless workforces, combining scheduling, communication, and analytics through three pillars: Plan (scheduling and optimization), Engage (mobile worker empowerment), and Pulse Platform (extensibility and integration). Sold to enterprise customers on annual subscription.
• Skedulo Pulse Platform

Quantifiable outcome

• 48% reduction in time to schedule
• +10 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability8 records

Feature8 records

Partnerships

15 partnerships are on record, tiered flagship and core.

• SalesforceflagshipTechnology or IntegrationNative Salesforce integration built on Salesforce's data model. Skedulo is available on AppExchange and enhances Salesforce data without duplicating it. Supports Salesforce Health Cloud for healthcare scheduling.
• WorkdayflagshipTechnology or IntegrationWorkday Innovation Partner with bi-directional sync connecting HR and workforce data directly to field operations. Certified on Workday App Marketplace with zero-disruption implementation.
• ZendeskcoreTechnology or IntegrationIntegration available on Zendesk App Marketplace. Skedulo's solution ensures field teams stay connected via two modern platforms with access to relevant customer information.
• EpiccoreTechnology or IntegrationConnects Epic's electronic medical records (EMR) with Skedulo to manage mobile caregivers and healthcare services, including care team assignments, scheduling, dispatching, routing, and patient outcomes.
• Microsoft Dynamics 365coreTechnology or IntegrationIntegration with Microsoft Dynamics 365 for field service and mobile workforce optimization. Intelligent matching of customers to workers with automated scheduling.
• UKGcoreTechnology or IntegrationHR, Payroll & workforce management solutions provider. Skedulo available on UKG Marketplace for workforce scheduling integration.
• Google CalendarcoreTechnology or IntegrationBidirectional Google Calendar integration. Skedulo assignments appear in Google Calendar; worker availability flows back to schedulers automatically.
• AWScoreTechnology or IntegrationAvailable on AWS Marketplace for enterprise procurement. Listed for cloud infrastructure and deployment convenience.
• SAPcoreTechnology or IntegrationListed on SAP Store for enterprise customers using SAP systems seeking field service and workforce scheduling capabilities.
• ServiceNowcoreTechnology or IntegrationIntegration with ServiceNow for nonprofits and organizations using ServiceNow as their system of record. Seamless scheduling features integrated with CRM data.
• ZoomcoreTechnology or IntegrationVirtual meeting integration with Zoom for scheduling remote appointments. Meeting details automatically sent to deskless workers and end customers.
• Microsoft TeamscoreTechnology or IntegrationVirtual meeting integration with Microsoft Teams for scheduling remote appointments and delivering services virtually.
• Google MeetcoreTechnology or IntegrationVirtual meeting integration with Google Meet for scheduling virtual appointments and remote service delivery.
• AccenturecoreImplementation/ SI/ Consulting PartnerSystem integrator partner for enterprise implementations. Part of Skedulo's global partner ecosystem for deployment and consulting services.
• DeloittecoreImplementation/ SI/ Consulting PartnerSystem integrator partner for enterprise implementations and consulting engagements.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ServiceNow Field Service Management: ServiceNow's FSM module competes with Skedulo in enterprise field service scheduling and mobile workforce management, particularly for organizations that standardize on ServiceNow as their enterprise workflow platform. ServiceNow also integrates with Skedulo, creating a partner-competitor dynamic.
• Salesforce Field Service: Salesforce's native field service management product (built on the ClickSoftware acquisition) directly competes with Skedulo in scheduling, dispatch, and mobile workforce management. It is the most strategically significant peer given Skedulo is built natively on Salesforce and depends on the AppExchange partnership.
• Microsoft Dynamics 365 Field Service: Microsoft's field service offering within Dynamics 365 provides scheduling, dispatch, and resource optimization for deskless workers. Skedulo already integrates with Dynamics 365, indicating direct overlap in customer deployments and bid scenarios across enterprise accounts.
• UKG Pro Workforce Management: UKG (Ultimate Kronos Group) provides workforce management, scheduling, and time & attendance for both deskless and desk-based workers. Skedulo is listed on the UKG Marketplace as an integration partner, indicating parallel capabilities often evaluated in the same procurement cycle.
• Deputy: Deputy provides employee scheduling, shift management, and workforce management primarily for shift-based and hourly deskless workers (healthcare, hospitality, retail). It competes with Skedulo in the shift and rostering product category and overlaps on the healthcare vertical.
• When I Work: When I Work offers employee scheduling and workforce management targeted at shift-based and hourly deskless workers, primarily in SMB and mid-market. It overlaps with Skedulo's Shifts & Rostering module in vertical use cases and customer profiles.

Emerging players

• Connecteam: Connecteam provides an employee app for deskless workers with scheduling, communication, and time tracking features. It overlaps with Skedulo Plus (mobile app) and Dynamic Messaging but is more focused on SMB and hourly frontline workers rather than complex enterprise deployments.
• WorkJam: WorkJam provides a digital workplace platform for frontline and deskless workers including scheduling, task management, and communication. It competes with Skedulo in mobile workforce engagement, particularly for retail, hospitality, and healthcare hourly workers.

Broad incumbents

• Workday: Workday is a broader enterprise HCM and workforce management platform that integrates with Skedulo but also has overlapping capabilities in workforce planning and scheduling. Workday Innovation Partner status with Skedulo creates both partnership and competitive dynamics, particularly for HR-driven buyers.
• Zendesk Field Service: Zendesk offers customer service and field service capabilities that overlap with Skedulo in customer-experience-driven scheduling use cases. Skedulo is a Zendesk App Marketplace partner, indicating they often appear together in CRM-led procurement evaluations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/skedulo
• YouTubeyoutube.com/c/Skedulo
• LinkedInlinkedin.com/company/skedulo
• Facebookfacebook.com/skedulo

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds7 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Skedulo