ServisSoft
ServisSoft is an Istanbul-based, cloud-native software company founded in 2015 that builds field and asset service management and service tracking software for global technical support networks and small-scale service providers.
- Company typePrivate
- Founded2015
- HeadquartersIstanbul
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ServisSoft does
ServisSoft is a privately held, cloud-based software company founded in 2015 and headquartered in Istanbul, Turkey, that builds field and asset service management and service tracking software. The company's product, referred to as the "ServisSoft Platform," is a software and cloud services platform designed to optimize support management processes for two distinct customer types: large-scale global technical support networks and small-scale service providers. The product positioning is horizontal, with no named anchor customers, no disclosed pricing model, and no public revenue figures in the available data.
The platform is delivered as a cloud service, suggesting a SaaS-style delivery model, though the company has not disclosed any API surface, integrations, or proprietary technology differentiators beyond its cloud architecture. There is no evidence of AI/ML capabilities, patents, certifications, or third-party platform integrations in the source material. Product breadth is narrow, with effectively one core product category.
ServisSoft has raised a modest amount of disclosed cash capital (approximately $125,000 in 2020 from founders Hande Enes and Mert Utancak), with subsequent 2021 and 2022 events that broadened the cap table to include TT Ventures and elevated the post-money valuation to $4.1 million. The leadership team consists of co-founder and CEO Aybar Basaran, CRO Emre Pehlivanlı, and CTO Eren Asığlı. The company went through the KWORKS Koç University Entrepreneurship Center accelerator in 2018. Headcount is 11-50 employees, and the company appears to be actively operating.
ServisSoft firmographics
Firmographics- Name
- ServisSoft
- Website
- https://servissoft.net
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ServisSoft is an Istanbul-based, cloud-native software company founded in 2015 that builds field and asset service management and service tracking software for global technical support networks and small-scale service providers.
- Ownership category
- akta.pro rank
ServisSoft industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Enterprise PaaS (App Runtime & Managed Application Platforms) (HDAEAKAB)
- akta.pro secondary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
Keywords
Where ServisSoft is headquartered
LocationHeadquarters
- HQ city
- Istanbul
Markets served
ServisSoft business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
ServisSoft product offering
Product offeringCore offering
ServisSoft provides a cloud-based field and asset service management and service tracking software platform. The platform combines software and cloud services to optimize support management processes for global technical support networks and small-scale service providers. Its single integrated product targets organizations that need to streamline distributed support operations.
Product overview
ServisSoft offers a unified software and cloud services platform for support management optimization. The company develops a single integrated product aimed at helping technical support networks and small-scale service providers streamline their support operations globally.
Differentiator
Problem solved
Functional benefit
Products and services
- ServisSoft Platform
Companies that use ServisSoft
Customer profileSegments2 records
Ideal customer profiles2 records
ServisSoft technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
ServisSoft partnerships and signals
Strategic signalScale indicators2 records
Recent moves5 records
Expansion highlights3 records
ServisSoft competitors and assessment
Company assessmentBroad incumbents
- Salesforce Field Service: Salesforce's Field Service product (built on the acquired ClickSoftware) is a direct FSM competitor with broad CRM/ERP adjacency. Comparable to ServisSoft in target use case (field service optimization), though it operates at vastly larger scale and bundles FSM into a much wider enterprise platform.
- ServiceNow Field Service Management: ServiceNow offers FSM as part of its broader enterprise workflow platform, targeting large technical support and operations teams. Comparable to ServisSoft in serving global technical support networks but with a much larger product portfolio and enterprise GTM motion.
- Microsoft Dynamics 365 Field Service: Microsoft's Dynamics 365 Field Service is an enterprise FSM module within the broader Dynamics ERP/CRM suite. Comparable in target customer (technical support and service operations) and in being delivered as cloud software, with much larger scale and Azure-native infrastructure.
- ClickSoftware (Salesforce): Originally an independent FSM leader, ClickSoftware was acquired by Salesforce and now powers Salesforce Field Service. Comparable to ServisSoft in core FSM capabilities, now embedded in a much broader enterprise platform.
Direct peers
- IFS Field Service Management: IFS offers a dedicated FSM product alongside its ERP suite, serving asset-intensive and service-heavy industries. Comparable to ServisSoft in core field service optimization use case, though typically deployed at mid-market and enterprise scale with deeper ERP integration.
- ServiceMax (PTC): ServiceMax, now part of PTC, is a dedicated FSM and asset-centric field service platform used by complex equipment and technical support organizations. Comparable to ServisSoft in targeting global technical support networks with asset-heavy service models.
- Jobber: Jobber is a cloud FSM SaaS focused on small and mid-sized service businesses (HVAC, plumbing, cleaning, electrical). Comparable to ServisSoft's small-scale service provider segment, with similar cloud-delivery, SMB-first positioning.
- ServiceTitan: ServiceTitan is a vertical FSM SaaS for residential and commercial service contractors. Comparable to ServisSoft in cloud-based delivery for small-scale service providers, with deeper industry specialization and substantially larger scale.
- FieldEdge: FieldEdge is a cloud FSM platform for HVAC, plumbing, and electrical service businesses. Comparable to ServisSoft's small-scale service provider segment, with similar SMB-targeting and cloud delivery model.
Emerging players
- Connecteam: Connecteam is an employee and operations management platform with field service capabilities targeted at deskless workforces. Comparable to ServisSoft in serving small-scale service providers, though positioned more as a workforce/operations OS than a dedicated FSM product.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks6 records
Key highlights5 records
Customer concentration
ServisSoft social profiles
Digital presenceServisSoft financial estimates
Financial estimateRevenue estimate
Valuation estimate
ServisSoft leadership team
Management profileNumber of profiles
Profiles3 records
ServisSoft funding detail
Funding detailFunding overview
Funding rounds4 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ServisSoft M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ServisSoft
What does ServisSoft do?
ServisSoft provides a cloud-based field and asset service management and service tracking software platform. The platform combines software and cloud services to optimize support management processes for global technical support networks and small-scale service providers. Its single integrated product targets organizations that need to streamline distributed support operations.
Is ServisSoft a public or private company?
ServisSoft is a private company. It is classified as venture growth investor backed and is currently operating.
When was ServisSoft founded?
ServisSoft was founded in 2015. It employs 11 to 50 people.
Where is ServisSoft based?
ServisSoft is headquartered in Istanbul.
Who are ServisSoft's main competitors?
Broad incumbents on record are Salesforce Field Service, ServiceNow Field Service Management, Microsoft Dynamics 365 Field Service and ClickSoftware (Salesforce). Direct peers are IFS Field Service Management, ServiceMax (PTC), Jobber, ServiceTitan and FieldEdge. Connecteam is listed as an emerging player.
Does ServisSoft have an API?
No public API is recorded for ServisSoft.
What industry is ServisSoft in?
ServisSoft's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEAKAB, Enterprise PaaS (App Runtime & Managed Application Platforms), with a secondary code of BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP). Its NAICS code is 54151 and its SIC code is 7370.