What MerciYanis does

MerciYanis is a French B2B SaaS company, founded in 2019 and headquartered in the Toulouse/Labège area, that has built an IoT-enabled workplace environment management platform. The platform unifies incident and request ticketing, IoT sensor data (occupancy, air quality, temperature, humidity), cleaning and maintenance traceability, and analytics in a single dashboard targeted at workplace environment directors (Directions de l'Environnement de Travail, DET), facility managers, property managers, and on-site service providers. The company sells an extensive line of connected hardware alongside the software, including presence sensors, air quality monitors with displays, satisfaction and incident buttons, multi-purpose QR codes, NFC terminals, and worker-protection wearables. Differentiators emphasized in source materials include rapid one-day deployment without IT involvement, client data ownership, native integration with major GMAO suites (SamFM, DIMO Maint, ServiceNow), and Microsoft Teams-based reporting that drives a measured 3x increase in incident capture.

The company monetizes through annual enterprise SaaS subscriptions (quote-based, not publicly disclosed), IoT hardware sales, and professional services for deployment and customization. Its go-to-market combines direct enterprise field sales, a demo-driven website funnel, and a substantial channel/reseller layer of French facility management and cleaning providers (GSF, Atalian, Sodexo, Elior, Bouygues Energies & Services) that deploy MerciYanis to their own enterprise clients. Named customers include TF1 Group, Studio TF1, Danone, Ledger, EDF, TotalEnergies, OVH, Vinci, CGI, Hemeria, Médiamétrie, Simmons & Simmons, Privilege Services, and YMCA Services Occitanie. The company is privately held, venture-backed by 50 Partners, IRDI SORIDEC Gestion, and WinEquity, having closed a €2.7M Series A in October 2023 after a prior 2021 round, and operates only in France.

Product breadth extends beyond core ticketing into smart cleaning (occupancy-driven), predictive maintenance via IoT, planning/scheduling, document management (GED), NLP-based Chat IA for ticket intake, and a PTI-DATI lone-worker safety device, all sitting on top of an integration fabric that includes Teams, Slack, Salesforce, Azure AD, smart-office suites (Moffi, Semana, Witco, Deskare), and building management systems. The platform is positioned as the IoT and ticketing layer that overlays existing enterprise IT/OT stacks rather than displacing them.

Name

MerciYanis

Legal name

MerciYanis

Website

https://merciyanis.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

MerciYanis is a French B2B SaaS company that provides an IoT-enabled workplace management platform for workplace environment directors, facility managers, and on-site service providers, unifying ticketing, connected sensors, cleaning traceability, and analytics in a single dashboard.

Ownership category

akta.pro rank

Product category

Workplace Management Software

NAICS

Automatic Environmental Control Manufacturing for Residential, Commercial, and Appliance Use (334512), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Auto Controls For Regulating Residential & Comml Environments (3822), Services-Computer Integrated Systems Design (7373), Sanitary Services (4950)

akta.pro primary industry

Waste Management & Smart Sanitation (Facilities) (HSAPAPAM)

akta.pro secondary industries

Smart Climate & Air Quality (Thermostats, HVAC, Purifiers, IAQ Sensors) (HSAPAQAD), Continuous/Remote Monitoring Systems (IoT Sensors, Telemetry, Networks) (EUAHACAL), Multi-Sensor Environmental Monitoring Hubs & Smart Home Integrations (HSAHAGAJ)

Keywords

• Workplace management software
• IoT sensor platform
• Facility management solutions
• Cleaning service tracking
• Incident ticketing platform

Headquarters

HQ city

Labège

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: Annual or multi-year subscription to the MerciYanis platform for workplace management, ticketing, and analytics. Pricing is quote-based for enterprise clients.
2. IoT Hardware Sales: Sale of IoT sensors (presence detectors, air quality sensors, buttons, QR codes) either as one-time purchase or potentially subscription. Sensors can be sold or offered on subscription to property managers who can then resell or refactor to clients.
3. Professional Services: Deployment services and implementation support for enterprise clients requiring customization and integration.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

MerciYanis delivers an IoT-enabled SaaS platform for workplace environment management. It centralizes incident and request ticketing, real-time IoT sensor data (occupancy, air quality, temperature, humidity), cleaning traceability, and analytics on a single dashboard for workplace environment directors, facility managers, property managers, and service providers. Customers deploy wireless IoT sensors, QR codes, and connected buttons that feed data into the platform, with native integrations to Microsoft Teams, ServiceNow, SamFM, and other enterprise systems.

Product overview

MerciYanis offers a unified SaaS workplace management platform with three core modules (Plateforme, Outil de ticketing, Hub IoT) supplemented by an extensive IoT sensor product line and dedicated solutions for service providers and property managers. The platform centralizes incident/request ticketing, IoT sensor data, cleaning management, maintenance tracking, and analytics into a single dashboard for workplace directors, facility managers, and service providers. IoT products include presence sensors (Detectify), air quality sensors with screens, temperature/humidity sensors, NFC badge terminals (Taqt, Clock E), PTI-DATI wearables, QR code systems (demand, traceability, 5-in-1), and satisfaction/incident declaration buttons. Dedicated sub-brands serve cleaning service providers (Pilotez vos prestations de services) and property managers (Solution Property Managers). The platform integrates natively with GMAO systems (SamFM, DIMO Maint, NouvelAtrium), ITSM tools (ServiceNow), communication platforms (Microsoft Teams, Slack), flex office solutions (Moffi, Semana, Witco, Deskare), and building management systems (GTB, BOS).

Differentiator

Problem solved

Functional benefit

Products and services

• Plateforme MerciYanis (SaaS Workplace Management Platform) Centralized SaaS workplace management platform that unifies incident and request ticketing, real-time IoT sensor data, cleaning and maintenance management, planning, alerts and workflows, document management, and AI chatbot interaction on a single dashboard for workplace environment directors (DET), facility managers, property managers, and service providers. Operational in one day without IT intervention.
• Outil de ticketing (Incident and Request Ticketing Tool) Incident and request management tool that consolidates all workplace demands (building incidents, cleanliness, comfort, services) into a single structured ticketing system with real-time tracking, prioritization, automatic provider routing, and SLA monitoring, accessible via QR codes, Microsoft Teams, web interface, and connected buttons.
• Tableau de bord / Statistiques (Analytics and KPI Dashboard) Real-time analytics and reporting dashboard providing visibility into building health KPIs, incident trends, SLA compliance, provider performance, occupancy, and air quality metrics. Data is exportable and owned by the client for group-level BI reporting and CODIR justification.
• Hub IoT et Capteurs (IoT Sensor Hub) IoT sensor hub that ingests data from wireless sensors (occupancy, air quality, temperature, humidity, satisfaction and incident buttons, NFC terminals, QR codes) and translates sensor events into actionable tickets and alerts on the MerciYanis platform for proactive facility management.
• Capteur de présence Detectify (Occupancy Presence Sensor) Thermal infrared presence sensor installed under desks (flex office) or ceilings (meeting rooms) to detect occupancy and measure space utilization rates. Data feeds into the MerciYanis platform for flex office management and smart cleaning optimization; uses Sigfox connectivity with up to 5-year battery life.
• Capteur de qualité de l'air avec écran (Air Quality Sensor with Display) IoT sensor measuring CO2, temperature, and humidity with a built-in LCD display that turns red when configured thresholds are exceeded. Sends automatic alerts and feeds data to the MerciYanis platform for air quality monitoring, energy management, and HQE/WELL certification support.
• Dispositif de pointage et PTI-DATI (Worker Protection Wearable) Wearable (neck-hung) device combining entry/exit badge-in/out with Worker Protection (PTI-DATI) features including SOS button, automatic fall detection (loss of verticality), and real-time alerts to designated contacts and monitoring stations. GSM-connected with 12-hour battery life.
• Feuille digitale de suivi des interventions Clock E (Digital Cleaning Intervention Log) Digital cleaning intervention log replacing paper sign-off sheets, using a non-nominative NFC badge to validate cleaning agent passage and display last service time on an LCD screen to reassure occupants. Supports LoRa/Sigfox connectivity, up to 6-year battery life, and indoor/outdoor installation.
• Nettoyage à l'usage / Smart Cleaning Smart cleaning solution that triggers cleaning interventions based on actual workspace occupancy from presence sensors or occupant satisfaction ratings rather than fixed schedules. Cleaning agents receive prioritized task lists and validate passage via QR codes or connected buttons.
• Pilotez vos prestations de services (Service Provider Solution) Dedicated solution for service providers (cleaning companies, security, maintenance, facility management) to manage and prove the quality of on-site services, including proof of presence, IoT-based incident detection, client demand management, smart cleaning, and automated client reporting.
• Solution Property Managers Dedicated IoT solution for property managers to monitor and manage building portfolios, using MerciYanis sensors and platform to track incidents, optimize service contracts, and inform future Capex decisions based on real occupancy and condition data.

Quantifiable outcome

• 3x increase in reported incidents compared to phone/email methods
• +5 more outcomes

Named customers17 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

AI capability6 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• GSFcoreChannel Partner/ Reseller/ DistributorGSF is a major cleaning company partner that deploys MerciYanis solutions at client sites. Featured on MerciYanis partner page and customer logos, indicating active collaboration on cleaning management solutions.
• AtaliancoreChannel Partner/ Reseller/ DistributorAtalian is a major cleaning and facility management company that uses MerciYanis for cleaning tracking and service proof. Featured prominently in customer logos and partner listings.
• SodexocoreChannel Partner/ Reseller/ DistributorSodexo is listed as a cleaning and facility management partner deploying MerciYanis for multi-site cleaning management and client reporting.
• EliorminorChannel Partner/ Reseller/ DistributorElior is a cleaning services partner that integrates MerciYanis into their service offerings for clients.
• ServiceNowcoreTechnology or IntegrationServiceNow is a technology partner with native integration. MerciYanis connects to ServiceNow for pushing technical requests to enterprise ticketing systems.
• SamFM (Planon)coreTechnology or IntegrationSamFM Pulse by Planon is a digital maintenance and facility management platform with native MerciYanis integration for combined workplace management.
• Microsoft TeamscoreTechnology or IntegrationMicrosoft Teams integration allows collaborators to file incidents and requests directly through the Teams interface they use daily, eliminating app adoption friction.
• Bouygues Energies & ServicesminorChannel Partner/ Reseller/ DistributorBouygues Energies & Services is a building management and outsourcing company that partners with MerciYanis for integrated facility management solutions.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Eptura: Global workplace experience platform combining IWMS, space management and visitor management. Targets the same corporate end-customers with broader, deeper functionality.
• ServiceNow: Dominant enterprise ITSM platform integrated with MerciYanis. While much broader in scope, ServiceNow's Workplace Service Delivery and Facility Management modules increasingly overlap with MerciYanis's DET and FM use cases.
• Schneider Electric (EcoStruxure): Global building automation and energy management incumbent whose EcoStruxure platform addresses smart-building IoT, analytics and facility operations at far greater scale than MerciYanis.

Direct peers

• Planon: Leading IWMS/CAFM vendor whose SamFM platform is integrated with MerciYanis. Directly competes for the same FM and workplace management buyer and offers overlapping ticketing, sensor and analytics functionality.
• Spacewell: European IWMS and smart-building software vendor focused on facility, real estate and workplace management. Directly comparable in target buyer (DET/FM), SaaS delivery and IoT integration story.
• FM:Systems: Workplace and facility management software provider with IoT integrations for occupancy, space utilization and maintenance. Closely comparable product scope to MerciYanis's smart-building and ticketing modules.
• SpaceIQ: Workplace and IWMS platform combining space management, sensor data and maintenance ticketing. Targets the same DET buyers with overlapping occupancy-analytics and request-management features.
• Witco: All-in-one workplace app offering employee services and integrated ticketing. MerciYanis integrates with Witco (used by Simmons & Simmons) but both serve the same employee-experience and workplace-service use case.
• PlanRadar: SaaS platform for construction and real estate defect, task and maintenance management with mobile-first workflows. Compares directly on ticketing and field-incident management for property and FM buyers.

Emerging players

• Facilio: AI-driven platform for building operations and facilities management that combines IoT, sustainability and FM workflows. An emerging SaaS player targeting the same PropTech/IoT-for-FM opportunity.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/merciyanis

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds2 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MerciYanis