What Trapeze does

Trapeze Health, Inc. operates an enterprise-grade conversational AI call center targeted at healthcare providers, with its current commercial focus on ophthalmology and optometry practices across the United States. The platform provides 24/7 patient-facing support across phone and text channels, handling scheduling, general inquiries, and triage through AI 'coworkers' trained specifically for healthcare specialties, with multilingual capability and self-learning behavior derived from historical patient conversations. The product integrates with customers' existing electronic health record (EHR), practice management (PMS), and telephony systems under a 'zero-lift' model, and operates as a HIPAA business associate to its healthcare customers.

Underlying technology combines natural language processing for conversational handling, knowledge retrieval from accumulated patient conversations, and anomaly detection to surface trends across call data. The company reports operational metrics of 50% inbound call auto-resolution, a 3% new-appointment booking rate from handled calls, and a 7x improvement in average handle time, although these are vendor-disclosed figures without third-party validation. The go-to-market is sales-led enterprise: 'Book a demo' is the primary conversion mechanism on the website, with supplementary demand generation through industry event presence (e.g., ASCRS 2025) and a dedicated contact path. Pricing is custom and quote-based, billed annually, consistent with a B2B SaaS model targeting individual and group practices rather than self-serve buyers.

Commercially, Trapeze is an early-stage, privately held company incorporated in New York (Trapeze Health, Inc.), founded in 2025 with 11-50 employees. It has raised a single disclosed $500,000 pre-seed round from Y Combinator in June 2025, with no public institutional investors, M&A activity, named leadership, or revenue disclosures in the source material. Revenue, ownership structure, and management team represent material data gaps for any investment analysis.

Name

Trapeze

Legal name

Trapeze Health, Inc.

Website

https://trapezehealth.com

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

11–50 employees

Short description

Trapeze Health, Inc. provides an enterprise-grade conversational AI call center that delivers 24/7 patient scheduling, triage, and inquiry handling for ophthalmology and optometry practices across the United States, sold as a HIPAA-compliant annual SaaS subscription integrating with existing EHR, PMS, and telephony systems.

Ownership category

akta.pro rank

Product category

Healthcare Patient Engagement Software

NAICS

Telephone Call Centers (56142)

akta.pro primary industry

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

Keywords

• Healthcare AI call center
• Conversational AI healthcare
• Patient scheduling software
• AI triage platform
• HIPAA compliant AI

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: AI call center software provided as a subscription service to healthcare groups. Healthcare customers (providers) pay for access to the platform to handle patient scheduling and inquiries. Operates as business associate under HIPAA.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels2 records

Core offering

Trapeze provides an enterprise-grade AI call center that delivers 24/7 concierge support across the healthcare patient journey. Its conversational AI coworkers handle patient scheduling, general inquiries, and triage across phone and text channels, integrating with existing EHR, practice management, and telephony systems. The platform is offered as a SaaS subscription to healthcare providers, primarily ophthalmologists and optometrists, acting as a HIPAA business associate.

Product overview

Trapeze offers a single unified product: an AI-powered call center solution for healthcare providers. The product serves as a 24/7 AI concierge that handles patient inquiries across phone and text channels, providing scheduling, triage, and general support. Key performance metrics include auto-resolution of 50% of inbound calls, booking 3% of calls into new appointments, and achieving 7x faster average handle time. The platform integrates with existing EHR, Practice Management Systems, and telephony infrastructure to deliver personalized, multilingual patient support while ensuring HIPAA compliance.

Differentiator

Problem solved

Functional benefit

Products and services

• Trapeze AI Call Center Enterprise-grade conversational AI call center providing 24/7 patient concierge support for healthcare providers (ophthalmologists and optometrists). Auto-resolves inbound patient calls, manages scheduling, general inquiries, and triage across phone and text channels, while integrating with existing EHR, PMS, and telephony workflows.

Quantifiable outcome

• 50% of inbound calls autoresolved
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature8 records

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Hyro AI: Hyro is an AI-powered conversational platform purpose-built for healthcare patient engagement (scheduling, routing, FAQs) across phone, web, and chat — the closest direct competitor to Trapeze's AI call-center value proposition.
• Luma Health: Luma Health is a patient-engagement platform for healthcare providers offering automated scheduling, reminders, intake, and two-way messaging — competing with Trapeze for the same front-office automation budget at specialty practices.
• Artera (formerly WELL Health): Artera is a patient-communication platform used by thousands of healthcare providers to deliver secure messaging, calls, and AI-driven workflows, overlapping directly with Trapeze's omnichannel patient-engagement offering.
• Klara: Klara is a patient-engagement and messaging platform for healthcare practices that consolidates calls, texts, and portal messages — directly comparable to Trapeze's unified phone/text patient experience.

Emerging players

• Sensely: Sensely builds AI virtual assistants for healthcare triage, navigation, and chronic care — overlapping with Trapeze's conversational AI/triage capabilities, though Sensely focuses more on payer and chronic-care use cases.
• Notable: Notable provides intelligent automation for healthcare operations including patient scheduling and outreach via AI — a partial overlap with Trapeze's specialty-trained scheduling and inquiry handling.
• Suki AI: Suki offers an AI assistant for clinicians focused on documentation and ambient scribing, with adjacent patient-context workflows — comparable as a healthcare-specialized AI vendor selling into similar provider customers.
• Abridge: Abridge builds healthcare-specialized generative AI for clinical conversations and patient summaries, targeting the same enterprise healthcare buyer and increasingly expanding into patient-facing workflows adjacent to Trapeze.

Broad incumbents

• Epic Systems: Epic is the dominant EHR vendor and increasingly embeds AI-driven patient communication and triage features natively — a broad incumbent that could commoditize Trapeze's offering through bundled EHR functionality.
• Microsoft (Nuance): Microsoft's Nuance healthcare AI portfolio (DAX, patient-engagement solutions) targets the same enterprise healthcare buyers with broad conversational-AI capabilities, posing both a competitive threat and a potential platform dependency for Trapeze.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trapeze