Verbal

What Verbal does

Verbal (operating as Verbal AI Technologies Inc) is a US-based AI company headquartered in San Francisco that provides a clinical compliance platform for healthcare organizations. The platform audits 100% of healthcare interactions — in-person visits, phone and video calls, clinical chart notes, and AI-generated voice or chat agent conversations — against organization-specific protocols and external frameworks including TJC, CHAI, URAC, NCQA, HEDIS, and STAR. It produces 0–100% adherence scores in both real-time and retrospective modes and includes dedicated hallucination detection for AI agents. The product is organized into modules covering Call Audits, Chart Note Audits, Patient Insights, Conversational Analysis, and Analytics & Reporting, and integrates with Zoom, Epic, Athena, Five9, Healthie, and a Chrome Extension. The company is HIPAA, HITRUST, and CPRA certified and was founded by a former physician, Waleed Mohsen, who serves as CEO.

The technology combines healthcare-validated conversational AI with real-time synchronous audio processing and structured data analytics, framed as domain-specific models rather than generic LLM wrappers. Vertical-specific offerings are packaged for Digital Health providers, Payers and Health Plans, Health Systems and Medical Groups, and AI Agent Developers (in private beta). Verbal monetizes through per-FTE annual subscription licensing with a publicly listed rate of $1,068 per FTE per year and volume discounts, supported by a free trial, a demo-led enterprise sales motion, and a self-serve ROI calculator.

Go-to-market combines direct sales, conference presence (HLTH 2025, ATA Nexus 2025), and channel partnerships, including Mayo Clinic Platform (distribution to 50+ affiliated healthcare organizations), the Healthworx/CareFirst BlueCross BlueShield accelerator, Plug and Play's inaugural health program, and the NVIDIA Inception program. The customer base spans digital health (Babyscripts, Bend Health), behavioral health (Ria Health, Relucent Psychology Group), telehealth, population health (SCP Health, LifeNet Health), nutrition coaching, and substance-use disorder providers. Reported outcomes include up to 100x increase in interaction visibility, 90% compliance-cost reduction, and 79% adherence improvement in the first 90 days of deployment.

Name

Verbal

Legal name

Verbal AI Technologies Inc

Website

https://tryverbal.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Verbal is a San Francisco-based AI company providing a clinical compliance platform that audits 100% of healthcare interactions — calls, visits, notes, and AI agents — against regulatory frameworks, sold via per-FTE subscriptions to digital health, payer, and health system customers.

Ownership category

akta.pro rank

Product category

Healthcare Compliance Software

NAICS

Translation and Interpretation Services (541930)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Speech Recognition, Dictation & Medical Transcription Platforms (HLACAAAI)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• Healthcare compliance software
• AI clinical auditing
• Quality assurance platform
• Conversation intelligence healthcare
• Automated chart note auditing

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Per-FTE subscription licensing: Recurring subscription license priced per FTE/seat, with published volume discount of $89 per FTE per month ($1,068 per FTE per year). Billed annually. Pricing scales with the number of FTEs the customer wishes to license the platform for.
2. Demo / trial-led land motion: No-commitment trials and a demo funnel feed enterprise sales; the ROI calculator is gated by an email capture to qualify prospects and project annual savings.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

Verbal is an AI-powered clinical compliance and quality assurance platform that audits 100% of healthcare interactions — in-person visits, phone calls, video telemedicine, clinical notes, and AI voice/chat agents — against an organization's custom best practices and external regulatory frameworks (TJC, CHAI, URAC, NCQA, HEDIS, STAR). The platform produces a 0-100% adherence score per interaction in real time and retrospectively, while also generating automated clinical notes and flagging hallucinations in AI-generated documentation.

Product overview

Verbal is an AI-powered healthcare compliance and quality assurance platform (developed by Verbal AI Technologies Inc.) structured as a single core platform with a set of integrated feature modules and tailored use-case offerings. The core Verbal AI Platform audits 100% of patient interactions — in-person, phone, video, and AI voice/chat agents — against organizational best practices and external frameworks such as TJC, CHAI, URAC, NCQA, and HEDIS. Sitting on top of the core platform are module-level features including Call Audits, Chart Note Audits (Clinical Notes Auditing), Patient Insights, Conversational Analysis, Analytics & Reporting, and Secure & HIPAA Compliant infrastructure, plus the Chrome Extension integration for browser-based workflows. These modules are packaged into vertical-specific offerings: Verbal for AI Agent Developers (independent AI agent oversight, private beta), Verbal for Health Systems & Medical Groups, and Verbal for Payers & Health Plans, which deliver curated workflows for triage/virtual care, documentation accreditation, revenue cycle, behavioral health, member services, and AI agent audit use cases.

Differentiator

Problem solved

Functional benefit

Products and services

• Verbal AI Platform (Clinical Compliance) Core AI-powered clinical compliance platform that audits 100% of healthcare interactions (in-person, phone, video, AI agents) against organizational standards, regulatory frameworks (TJC, CHAI, URAC, NCQA), and best practices. Generates 0-100% adherence scores and post-call insights in real time and retrospectively.
• Verbal for AI Agent Developers Independent oversight layer for AI voice and chat agents used in healthcare, providing audit-backed verification including hallucination detection, chart note auditing, transparency and adherence monitoring, high-risk interaction flagging, and automated escalation. Currently in private beta.
• Verbal for Health Systems & Medical Groups Tailored configuration of the Verbal platform for hospitals, medical groups, and academic centers covering triage/virtual care, clinical documentation and accreditation (TJC, NCQA, URAC), revenue cycle and billing, specialty services, and inpatient/ambulatory workflows.
• Verbal for Payers & Health Plans Configuration of the Verbal platform for health plans and payers, focused on HEDIS, NCQA, STAR measures, case management (MA, Complex, Transitional Care), claims and payment integrity, behavioral health, and member services QA.

Quantifiable outcome

• Up to 90% reduction in compliance/QA costs
• +7 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability4 records

Feature10 records

Partnerships

Eight partnerships are on record, tiered core — inaugural health program provides accelerator resources and enterprise health network access., flagship — qualifies verbal for distribution to 50+ affiliated healthcare organizations and provides strong validation in the healthcare market., core — provides access to nvidia ai resources and infrastructure., core — provides accelerator curriculum and direct channel into a major payer., core — flagship communications integration underpinning telehealth qa use cases (e.g., ria health case study)., core — flagship ehr integration for health system deployments. and core — call center integration underpinning payer/member services qa use cases..

• Plug and Playcore — inaugural health program provides accelerator resources and enterprise health network access.Strategic or Co-development Partner · 14 October 2025Verbal was selected for Plug and Play's inaugural health program to develop its AI-powered healthcare compliance solutions. Plug and Play supports Verbal through mentorship, corporate introductions, and access to its enterprise health network.
• Mayo Clinic Platformflagship — qualifies verbal for distribution to 50+ affiliated healthcare organizations and provides strong validation in the healthcare market.Strategic or Co-development Partner · 6 October 2025Verbal's AI-powered clinical compliance solutions were announced as a qualified solution on Mayo Clinic Platform. Through this partnership, Verbal gains distribution access to Mayo Clinic Platform's network of over 50 affiliated healthcare organizations, providing a major GTM and validation lever.
• NVIDIA Inception Programcore — provides access to nvidia ai resources and infrastructure.Technology or Integration · 1 December 2024Verbal was accepted into the NVIDIA Inception Program in December 2024. The program is designed to help startups accelerate innovation and growth by providing access to cutting-edge AI resources, hardware, and technical expertise relevant to Verbal's AI platform.
• Healthworx (led by CareFirst BlueCross BlueShield)core — provides accelerator curriculum and direct channel into a major payer.Strategic or Co-development Partner · 1 November 2024Verbal was selected for the 2024 Healthworx Accelerator cohort (a 12-week program) led by CareFirst BlueCross BlueShield. The program provides Verbal with mentorship, strategic partnerships, and resources to enhance its healthcare productivity solutions, plus direct exposure to a major BlueCross BlueShield payer.
• Zoom (Zoom Workplace)core — flagship communications integration underpinning telehealth qa use cases (e.g., ria health case study).Technology or IntegrationVerbal integrates with Zoom (and Zoom Workplace) to monitor and audit telehealth and video calls against organizational best practices. Featured prominently in the Ria Health case study, where Ria Health boosted call compliance by 36% using Zoom Workplace and Verbal's AI-powered QA together.
• Epiccore — flagship ehr integration for health system deployments.Technology or IntegrationVerbal integrates with Epic as one of its named EHR partners, allowing it to plug into existing healthcare communications and records workflows for clinical documentation auditing and QA.
• Athena (athenahealth)core — flagship ehr integration for health system deployments.Technology or IntegrationVerbal integrates with Athena (athenahealth) as one of its named EHR partners, supporting chart note auditing and compliance workflows on a major ambulatory EHR platform.
• Five9core — call center integration underpinning payer/member services qa use cases.Technology or IntegrationVerbal integrates with Five9, one of the leading cloud contact center platforms, enabling Verbal to monitor and QA healthcare contact center calls in real time.

Scale indicators14 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Symplr: Healthcare governance, risk, and compliance (GRC) software suite sold to health systems and payers. Competes with Verbal on the payer/health-system compliance buyer, though as a broader GRC portfolio rather than conversation intelligence.
• Microsoft (Nuance DAX Copilot): Incumbent clinical documentation AI embedded into Microsoft Cloud for Healthcare and Epic workflows. Competes with Verbal on ambient documentation and has the capital and distribution to bundle compliance/QA features.
• Iodine Software: Enterprise healthcare AI platform focused on clinical documentation integrity, mid-revenue cycle, and compliance — overlap with Verbal's health system use case for chart note auditing and regulatory compliance.
• Qualtrics (Patient Experience): Experience management platform with healthcare patient experience and call center quality analytics modules. Partial overlap with Verbal's patient insights, conversational analysis, and call center QA capabilities for larger enterprises.

Direct peers

• Abridge: AI medical scribe and conversation intelligence platform for healthcare that generates clinical notes and summaries from patient-provider conversations. Direct overlap with Verbal's audio/text auditing and documentation capabilities, with broader enterprise distribution.
• Suki AI: AI voice-enabled clinical assistant for ambient note generation and clinical documentation. Competes directly with Verbal on chart note auditing and AI-generated clinical content oversight for healthcare providers.
• DeepScribe: AI medical scribe platform that automates clinical documentation and increasingly layers quality/compliance analytics on top of generated notes. Comparable specialty-tailored approach and healthcare-provider go-to-market.
• Nabla: Ambient AI assistant that produces clinical notes from patient encounters, with growing emphasis on documentation accuracy and compliance. Overlaps with Verbal on chart note auditing and healthcare compliance workflows.

Emerging players

• Hippocratic AI: Healthcare-focused AI agent developer for clinical and non-clinical use cases. Direct adjacency to Verbal's emerging AI Agent Developers oversight and audit offering, where Verbal functions as the verification layer.
• Tennr: AI platform for healthcare document workflows including referral and prior authorization intake. Overlaps with Verbal on healthcare QA and audit, though Tennr focuses on revenue cycle document flows rather than live interactions.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/tryverbal

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds4 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Verbal