What Abbiamo does

Abbiamo (legal entity ABBIAMO LOGÍSTICA LTDA., CNPJ 38.184.390/0001-70) is a Brazilian SaaS company operating a cloud-based logistics orchestration platform — the Orquestrador Logístico — that serves as the post-purchase infrastructure layer for enterprise e-commerce brands. Founded in 2020 and headquartered on Avenida Paulista in São Paulo, the platform integrates clients' ERP/OMS, e-commerce, and marketplace systems through a single API, providing access to 600+ carriers across national, local, and last-mile delivery modalities. Beyond core orchestration, the platform bundles TMS (Transportation Management System), DMS (Delivery Management System), post-purchase CRM, and embedded finance capabilities, with vertical-specific feature sets for pharmacies, supermarkets, fashion retail, auto parts, and other segments.

The underlying technology combines a rule-based carrier selection engine with dynamic routing across delivery modalities (own fleet, local carriers, national carriers, reverse logistics, store pickup) and ship-from-store orchestration that uses physical retail locations as urban logistics hubs. The system produces standardized customer communication and tracking across SMS, email, WhatsApp, and push channels, and is LGPD-compliant under Brazilian data protection law. Documented customer outcomes include 60% reductions in WISMO calls, 15% freight cost reductions, and 30 percentage-point improvements in post-delivery CSAT, with enterprise customers including Natura, Americanas, Reserva, Liv Up, PromoFarma, TKE, Adcos, Suzano, and Drogarias Venancio.

Abbiamo operates a pure B2B enterprise SaaS model with quote-based pricing tailored to client volume, integration count, and activated modalities, sold through multi-year contracts via direct enterprise field sales. The company serves 50+ enterprise brands across 7 verticals in Brazil exclusively, with no disclosed self-service or channel distribution. Disclosed funding includes approximately $922K raised in 2021 (Randon Ventures and an undisclosed investor) and an undisclosed strategic round from Natura Ventures in December 2024. Founders Aurelio de Padua (co-founder & CEO) and Gustavo Valente (co-founder) lead the company.

Name

Abbiamo

Legal name

ABBIAMO LOGÍSTICA LTDA.

Website

https://abbiamolog.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

Abbiamo is a Brazilian SaaS company that operates a cloud-based logistics orchestration platform connecting enterprise e-commerce brands to 600+ carriers via a single API. It serves 50+ enterprise clients across 7 verticals including pharmacies, supermarkets, fashion, and auto parts in Brazil.

Ownership category

akta.pro rank

Product category

Logistics Orchestration Software

NAICS

Freight Transportation Arrangement (488510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Shipping Management, Labeling & Carrier Integration (Multi-Carrier) (TLAEACAE)

akta.pro secondary industries

Store Fulfillment & Omnichannel Execution (BOPIS/BORIS/Ship-from-Store) (TLAEACAF), Order Visibility, Status Notifications & Customer Tracking Portal (TLAEACAL)

Keywords

• Logistics orchestration platform
• Post-purchase logistics
• Carrier management software
• Delivery management system
• E-commerce logistics API

Headquarters

HQ city

Rio De Janeiro

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: Abbiamo operates as a B2B SaaS logistics orchestration platform. Enterprise clients subscribe to the platform to access the Orquestrador Logístico, integrating their ERP/OMS and e-commerce systems via API. Pricing is quote-based, tailored to each client's volume, number of integrations, and modalities activated. The platform offers TMS, DMS, post-purchase CRM, and embedded finance as part of the integrated service.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Abbiamo operates a cloud-based logistics orchestration platform (Orquestrador Logístico) that serves as post-purchase infrastructure for Brazilian e-commerce retailers. Through a single API, the platform integrates clients' ERP/OMS, e-commerce, and marketplace systems and connects to 600+ carriers spanning own fleet, local/last-mile, and national delivery modalities. It automates freight quotation, carrier selection, order routing, real-time tracking, and post-purchase customer communication.

Product overview

Abbiamo offers a unified logistics orchestration platform called the Orquestrador Logístico, which serves as the central nervous system for post-purchase logistics in Brazilian e-commerce. The platform comprises the core Orquestrador Logístico module complemented by specialized add-ons: TMS (Transportation Management System) for carrier and route management, DMS (Delivery Management System) for fleet operations, CRM de Retenção for customer communication and retention, and Finance Embarcada for embedded payment services. All components are accessible through a single API, enabling integration with ERP, OMS, e-commerce platforms, and marketplaces. The platform integrates with 600+ carriers and supports all delivery modalities including own fleet, local and national carriers, reverse logistics, and store pickup.

Differentiator

Problem solved

Functional benefit

Products and services

• Orquestrador Logístico Abbiamo Cloud-based logistics orchestration platform that coordinates the entire post-purchase journey for Brazilian e-commerce retailers, connecting ERP/OMS, e-commerce, and marketplace systems through a single API to manage freight quotation, automatic carrier selection, order routing, real-time tracking, and standardized customer communication across 600+ integrated carriers and all delivery modalities (own fleet, local carriers, national carriers, reverse logistics, store pickup).
• TMS (Transportation Management System) Module within the Abbiamo platform for managing carrier relationships, shipping rates, route optimization, and delivery performance monitoring for Brazilian enterprise logistics operations.
• DMS (Delivery Management System) Module within the Abbiamo platform providing real-time fleet tracking, driver coordination, and proof-of-delivery management for last-mile and hybrid delivery operations.
• CRM de Retenção (Retention CRM) Post-purchase customer retention CRM focused on automated SMS notifications, real-time tracking updates, and customer feedback collection, designed to reduce WISMO (Where Is My Order) calls and improve post-delivery CSAT scores.
• Finance Embarcada (Embedded Finance) Embedded finance module integrated within the Abbiamo logistics platform for managing payment flows related to shipping costs and carrier settlements.

Quantifiable outcome

• -60% reduction in WISMO (Where Is My Order) customer service calls
• +9 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• TriniocoreTechnology or IntegrationTrinio is a VTEX checkout solution partner that integrated with Abbiamo to provide intelligent freight quotation at checkout for Adcos. The integration enables real-time freight quotation (cotação de frete quente) fully integrated with VTEX checkout, automatically presenting the best delivery options based on cost and deadline. The Abbiamo + Trinio integration significantly reduces the operational difficulty of managing freight rate tables on VTEX and increased Adcos's e-commerce conversion by 13%.
• VTEXcoreTechnology or IntegrationVTEX is the e-commerce platform ecosystem through which Abbiamo integrates via Trinio for checkout-level freight quotation. The Trinio-VTEX-Abbiamo integration enables real-time delivery option presentation at checkout for e-commerce brands operating on VTEX.

Scale indicators13 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• Intelipost: Brazilian multi-carrier logistics management SaaS offering shippers a unified platform for freight quoting, carrier selection, tracking, and post-purchase experience. Direct competitor to Abbiamo in the OMS / multi-carrier orchestration niche for Brazilian e-commerce.
• Frenet: Brazilian SaaS providing freight rate tables, multi-carrier shipping, and cart-level shipping calculation for e-commerce platforms. Overlaps with Abbiamo on multi-carrier integration and checkout-time quote for the same enterprise retailer and VTEX/Shopify merchant base.
• Melhor Envio: Brazilian multi-carrier shipping aggregator and label-management platform connecting online stores to multiple carriers for rate shopping and label generation. Directly comparable to Abbiamo's multi-carrier orchestration layer and serves the same SMB-to-mid-market e-commerce merchants.
• Kangu: Brazilian multi-carrier shipping platform aggregating national and last-mile carriers with online label purchasing and tracking. Competes head-on with Abbiamo on the carrier-aggregation and shipping-management functionality for Brazilian e-commerce shippers.
• Mandaê (Loggi): Brazilian shipping-management platform (now part of Loggi) that historically offered multi-carrier rate comparison and label management to SMB e-commerce. Closely matched Abbiamo's SaaS positioning before and after its Loggi integration.

Broad incumbents

• Loggi: Major Brazilian last-mile carrier with an expanding logistics and multi-carrier technology platform including Mandaê. Competes with Abbiamo both as a carrier inside its 600+ network and as a technology provider targeting similar enterprise shippers.
• Total Express: Large Brazilian national carrier owned by Grupo Editorial e Cultural Aliança with growing e-commerce fulfillment and last-mile services. Operates adjacent to Abbiamo's platform as a carrier partner and as a competitor offering bundled fulfillment-plus-technology to enterprise shippers.
• VTEX: Leading Brazilian commerce platform used by enterprise retail (including Abbiamo customers) with growing logistics and order-management capabilities and a partner ecosystem where Abbiamo itself plugs in via Trinio. A platform peer that could expand deeper into post-purchase orchestration.

Regional players

• ShipStation: Multi-carrier shipping-management SaaS from Auctane that aggregates carriers, automates label generation, and provides tracking and customer notifications globally. Direct functional analog to Abbiamo's orchestrator layer, with no current meaningful footprint in Brazil.

Others

• Lalamove: On-demand same-day delivery and last-mile platform operating across LatAm and globally. Functions as one of Abbiamo's 600+ carrier partners for urban/last-mile delivery while also competing with elements of Abbiamo's hybrid-fleet orchestration for SMB and enterprise shippers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Abbiamo