Grab

What Grab does

Grab is a B2B tech-enabled last-mile logistics platform operating across India, providing delivery services to restaurants, online and offline grocers, retail and ecommerce brands, pharmacies, banks, telecom operators, and large enterprises. Founded in 2013 in Mumbai as India's first startup offering tech-enabled delivery solutions to businesses, Grab has built a multi-modal fleet comprising bike riders for hyperlocal deliveries and a four-wheeler network for intracity operations. The company operates a single technology platform that manages the full delivery lifecycle — from first-mile vendor pickups, through intracity and forward logistics, to reverse logistics for returns and exchanges — accessible via a unified dashboard for business clients.

The product surface is organized into six branded service lines: On Demand (instant rider allocation for urgent hyperlocal orders), GrabEx (scheduled express deliveries with fixed time slots), First Mile (vendor-to-hub pickups), IntraCity (city-wide deliveries), Forward Logistics (warehouse-to-customer fulfillment), and Reverse Logistics (return pickups). Grab is incorporated as Grab a Grub Services Ltd. (CIN: U74999MH2014PLC258962) and is a wholly-owned subsidiary of Reliance Retail Ventures Ltd., India's largest retailer, with access to 3,000+ retail store touchpoints. The business serves enterprise customers via direct field sales and mid-market clients through a self-serve "Request a Quote" web flow, monetizing through per-transaction fees, subscription-style platform access, and managed/custom enterprise logistics arrangements. Pricing is quote-based and varies by delivery category (Document, Ecommerce, Food, Grocery, KYC, Pharmacy, Payment Collection) and city, with no public price list disclosed.

Name

Grab

Legal name

Grab a Grub Services Ltd.

Website

https://grab.in

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Grab is a B2B tech-enabled last-mile logistics platform serving restaurants, grocers, retailers, pharmacies, and enterprises across 1,150 Indian cities, operating as a wholly-owned subsidiary of Reliance Retail Ventures Ltd.

Ownership category

akta.pro rank

Product category

Last-Mile Logistics Services

NAICS

Local Messengers and Local Delivery (4922), Couriers and Messengers (492)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Delivery-Enabled Super-Apps with Ride-Hailing (Multi-Vertical Mobility Platforms) (TLAFAIAM)

akta.pro secondary industry

Omnichannel Commerce & Click-and-Collect Platforms (BPAMAGAL)

Keywords

• Last-mile logistics
• Hyperlocal delivery
• Intracity shipping
• B2B delivery services
• Reverse logistics

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Delivery Services Revenue: Charges businesses for on-demand and scheduled delivery services including instant deliveries, express deliveries, intracity shipments, forward logistics, and reverse logistics. Revenue generated per delivery transaction or via subscription arrangements with regular business clients.
2. Platform Services: Technology platform access fees for businesses to integrate with Grab's delivery network. Includes API access, dashboard analytics, and operational management tools.
3. Enterprise/Custom Logistics Solutions: Tailored logistics solutions for unique and large-scale business needs with custom technology modifications.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Grab is a tech-enabled last-mile logistics platform that provides on-demand and scheduled delivery services to businesses across India. Operating a fleet of bike riders for hyperlocal deliveries and four-wheelers for intracity operations, the company manages the full delivery lifecycle from first-mile pickups through forward logistics to reverse logistics returns on a single technology platform.

Product overview

Grab is a tech-enabled last-mile logistics platform offering a suite of delivery services for businesses across India. The platform operates as a multi-service offering including On Demand (instant hyperlocal deliveries), GrabEx (scheduled express deliveries), First Mile (pickup from vendors to hubs), IntraCity (city-wide deliveries), Forward Logistics (warehouse-to-customer fulfillment), and Reverse Logistics (returns and exchanges). These services collectively serve sectors including grocery, food & restaurants, retail, pharmacy, documents, and custom enterprise solutions. The platform is accessible via a single managed technology platform for businesses ranging from restaurants and online grocers to offline retail, kirana stores, pharmacies, banks, and telecom companies.

Differentiator

Problem solved

Functional benefit

Brands

• GrabEx: Scheduled express deliveries with fixed time slots for grocery, pharmacy, and retail fulfilment.
• On Demand
• First Mile
• IntraCity
• Forward Logistics
• Reverse Logistics

Products and services

• On Demand

Quantifiable outcome

• Top riders earning Rs 48,000-53,000 per month indicating strong delivery volume and network utilization

Named customers8 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Reliance JioMartflagshipChannel Partner/ Reseller/ DistributorMajor customer using Grab's logistics network for JioMart's quick commerce operations. JioMart differentiates with zero delivery fees, platform fees, and surge fees. Leveraging Grab's bike and four-wheeler fleet for rapid deliveries within 10-30 minutes in Navi Mumbai and Bengaluru, with expansion plans to 1,150 cities.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Shadowfax: B2B last-mile logistics network offering same-day, next-day, and hyperlocal delivery across India. Closely comparable to Grab in serving enterprise clients (e-commerce, grocery, restaurants) with a multi-modal rider fleet.
• XpressBees: E-commerce-focused logistics and last-mile delivery company operating pan-India. XpressBees is also listed as a Grab customer, illustrating direct competitive overlap in forward and reverse logistics for online retail.
• Ecom Express: Dedicated e-commerce logistics provider offering first-mile, middle-mile, and last-mile delivery across India. Comparable to Grab in serving e-commerce and enterprise clients with technology-enabled delivery operations.
• Dunzo: Indian hyperlocal on-demand delivery platform serving both consumers and B2B clients across multiple cities. Direct comparable to Grab's hyperlocal B2B delivery model, though Dunzo has historically emphasized consumer use cases more heavily.

Broad incumbents

• Delhivery: One of India's largest publicly listed logistics companies, offering end-to-end supply chain solutions including last-mile delivery. Overlaps with Grab in last-mile and intracity but operates a much broader portfolio including warehousing and freight.
• BlueDart Express: Established Indian express courier and logistics company under the DHL group, providing domestic and international delivery. A broad incumbent comparable to Grab's document, parcel, and intracity courier services for enterprise clients.

Emerging players

• Porter: Intra-city on-demand logistics platform connecting businesses with truck and mini-truck drivers. Comparable to Grab's IntraCity and First Mile services for heavier intra-city shipments and warehouse-to-customer movements.
• Swiggy: Major Indian food-delivery and quick-commerce platform operating its own rider fleet (Swiggy Instamart). Comparable to Grab on the hyperlocal delivery execution layer and quick-commerce fulfillment, though primarily consumer-facing.
• Loadshare: India-focused logistics and delivery network providing first-mile, middle-mile, and last-mile services with a tech platform. Comparable to Grab in serving enterprise clients with asset-light, technology-driven delivery operations.
• Shiprocket: E-commerce shipping and logistics aggregator offering multi-carrier delivery solutions to SMB sellers. Overlaps with Grab's e-commerce forward and reverse logistics offerings but primarily serves SMB sellers via aggregation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/grab_india
• Facebookfacebook.com/grabdelivery
• LinkedInlinkedin.com/company/grab-a-grub-services-pvt-ltd-
• Instagraminstagram.com/grabindia

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds5 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grab