Bistrochat
Bistrochat is a Hong Kong-based SaaS platform that provides AI-powered restaurant reservation, guest CRM, and table management software for 1,500+ restaurants across 11 APAC markets, consolidating bookings from 32 channels including messaging apps, regional aggregators, and POS-linked loyalty programs.
- Company typePrivate
- Founded2018
- HeadquartersHong Kong, Hong Kong SAR China
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Bistrochat does
Bistrochat is a Hong Kong-headquartered SaaS provider of AI-powered restaurant reservation and management software focused on APAC hospitality operators. The platform consolidates bookings from 32 channels — including messaging apps (WhatsApp, LINE, WeChat, Telegram, Messenger, Instagram, Zalo), regional aggregators (OpenRice, Google Reserve, Dianping, Meituan, Zomato, Swiggy, EazyDiner), and the restaurant's own website — into a single floor plan and agenda, while layering on table management, guest CRM with POS-linked spend data, loyalty and voucher programs, deposits for no-show protection, and a 16-language AI chatbot for 24/7 automated reservation handling. Founded in 2018 by restaurateurs and operating with field sales representatives across 9 APAC markets plus self-serve web onboarding, Bistrochat monetises through two annual SaaS tiers — Branded (550 HKD/venue/month) and Bullish (840 HKD/venue/month, adding the AI chatbot, POS integration, and IVR calling management) — and serves roughly 1,500+ active restaurants across 11 APAC markets including Hong Kong, Singapore, Thailand, the Philippines, Vietnam, Malaysia, Indonesia, Taiwan, Macau, India, and Australia. The company is privately held, incorporated as BistroChat Software LTD in Hong Kong, GDPR- and PDPA-compliant, and has raised approximately $1.15M in disclosed funding led by SOSV.
Bistrochat firmographics
Firmographics- Name
- Bistrochat
- Legal name
- BistroChat Software LTD
- Website
- https://bistrochat.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Bistrochat is a Hong Kong-based SaaS platform that provides AI-powered restaurant reservation, guest CRM, and table management software for 1,500+ restaurants across 11 APAC markets, consolidating bookings from 32 channels including messaging apps, regional aggregators, and POS-linked loyalty programs.
- Ownership category
- akta.pro rank
Bistrochat industry classification
Industry- Product category
- Restaurant Reservation & Management Software
- NAICS
- Other Travel Arrangement and Reservation Services (56159)
- akta.pro primary industry
- Restaurant/Table Reservation & Booking Engines (THALADAH)
- akta.pro secondary industry
- Dining Reservations & Restaurant Booking (HSACALAF)
Keywords
Where Bistrochat is headquartered
LocationHeadquarters
- HQ city
- Hong Kong
- HQ country
- Hong Kong SAR China
- HQ region
- Asia
Offices5 records
Markets served
Bistrochat business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription - Branded Plan: Monthly subscription per venue at 550 HKD when paid annually. Includes restaurant booking features, guest management, multi-venue support, loyalty program, vouchers, and CRM.
- Subscription - Bullish Plan: Premium tier at 840 HKD per venue monthly (annual). Includes everything in Branded Plan plus AI chatbot for all messaging platforms (WhatsApp, LINE, WeChat, Telegram, Zalo, Messenger, Instagram), IVR calling management, and POS-API connection.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Branded Plan - Core reservation and CRM features |
| Subscription | Annual | Bullish Plan - AI-powered with messaging integrations |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
Bistrochat product offering
Product offeringCore offering
Bistrochat is an AI-powered restaurant reservation and management SaaS platform that consolidates bookings from 32 channels (including WhatsApp, LINE, WeChat, Instagram, Telegram, Messenger, Zalo, Google Reserve, and OpenRice) into a single floor plan and agenda. The platform provides table management, guest CRM with POS-linked spend tracking, loyalty and voucher programs, deposit/credit card no-show protection, and an AI chatbot that handles 24/7 reservation confirmations in 16 languages across major messaging apps. It is sold on a per-venue monthly subscription basis to restaurants and restaurant groups across APAC.
Product overview
Bistrochat is an AI-powered restaurant reservation and table management platform built for Asia's restaurants, operating as a unified platform with modular add-on capabilities. The core Bistrochat platform consolidates reservations from 32 booking channels including WhatsApp, LINE, WeChat, Instagram, Telegram, Messenger, Zalo, Google Reserve, OpenRice, and restaurant website widgets, with AI-powered scheduling preventing double bookings and optimizing table turnover. The platform comprises the core reservation system with Table Management System and Guest Database & CRM, enhanced by AI Chatbot (Bullish Plan) for 24/7 automated messaging in 16 languages, Loyalty Program and Voucher System for guest retention, Deposits and Credit Card Guarantee for no-show protection, Events & Promotion Management, Automatic Waitlist & Queuing, POS Integration for real-time guest spend tracking, and Analytics & Tracking for conversion measurement. Two pricing tiers are offered: Branded Plan (550 HKD/venue/month) for core reservation and CRM features, and Bullish Plan (840 HKD/venue/month) adding AI chatbot, IVR calling management, and POS integration.
Differentiator
Problem solved
Functional benefit
Brands
- Branded Plan: Restaurant booking features including guest management, multi-venue support, loyalty program, vouchers, and analytics.
- Bullish Plan
Products and services
- Bistrochat AI-powered restaurant reservation and table management SaaS platform that consolidates bookings from 32 channels, syncs with POS systems, and provides guest CRM with loyalty and analytics capabilities. Built for restaurants and restaurant groups across APAC.
Quantifiable outcome
- No-shows reduced to virtually zero with deposits and credit card guarantee system
- +2 more outcomes
Companies that use Bistrochat
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Bistrochat technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration32 records
AI capability7 records
Feature12 records
Bistrochat partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- GoodcallcoreGoodcall provides AI-driven virtual receptionist and customer service that integrates with Bistrochat. Goodcall enhances Bistrochat by providing 24/7 availability and AI-driven customer service, with the two systems working together for better operational efficiency. Bistrochat is described as integrating with applications like Goodcall to streamline operations and improve customer engagement.
- UCR POScoreBistrochat and UCR POS integration enriches guest CRM with spend data, enabling personalized experiences and smarter restaurant operations. The integration links guest profiles with order history.
- DianpingcoreIntegration with Dianping connects restaurants to mainland Chinese tourists globally. Bistrochat consolidates Dianping bookings into its unified reservation system.
- MeituancoreIntegration with Meituan connects restaurants to mainland Chinese tourists globally. Bistrochat consolidates Meituan bookings into its unified reservation system.
- ZomatocoreZomato integration consolidates bookings from Zomato into Bistrochat's reservation system, eliminating overbookings and maximizing occupancy for restaurants in India.
- SwiggycoreSwiggy integration consolidates bookings from Swiggy into Bistrochat's reservation system for India restaurants.
- EazyDinercoreEazyDiner integration consolidates bookings from EazyDiner into Bistrochat for restaurants in India and MENA region.
- Google ReservecoreGoogle Reserve integration allows restaurants to accept bookings directly through Google Search and Maps, consolidated into Bistrochat's reservation system.
- OpenRicecoreOpenRice booking integration (prominent in Hong Kong and Southeast Asia) consolidated into Bistrochat's unified reservation system.
- LINEcoreLINE Official Account integration for reservations and marketing in Thailand, Taiwan, and Japan. Bistrochat AI chatbot handles booking confirmations through LINE 24/7.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Bistrochat competitors and assessment
Company assessmentDirect peers
- SevenRooms: Restaurant CRM, reservation, marketing and guest data platform used by hospitality groups worldwide. Competes head-on in mid-market and group-level restaurant CRM, loyalty, and reservation consolidation.
- Eatigo: Discount-based restaurant reservation platform in APAC (Thailand, Singapore, Hong Kong, Philippines, etc.). Targets the same small/independent restaurant segment with reservation-driven diner acquisition, though with a discount-led proposition rather than AI/CRM.
- TableCheck: Japan-rooted restaurant reservation, table management and CRM SaaS used across APAC. Overlaps with Bistrochat on table management, POS-linked guest profiles, and APAC restaurant distribution.
- TheFork: Tripadvisor-owned European restaurant reservation and dining platform expanding across APAC. Directly comparable booking aggregator + restaurant software model serving diners via app and restaurants via SaaS tools.
- Chope: Singapore-headquartered restaurant reservation and marketing SaaS operating across Southeast Asia. Closest direct regional competitor to Bistrochat in serving independent restaurants and groups in Hong Kong, Singapore, Thailand and other APAC markets.
- OpenTable: Global leader in restaurant reservations with consumer diner network and restaurant management software. Directly competes in the same SaaS reservation category that Bistrochat sells to restaurants across APAC.
- Quandoo: Restaurant reservation platform with presence across APAC and Europe. Comparable in aggregating diner demand into restaurants through a managed reservation SaaS layer.
- OpenRice: Dominant restaurant discovery and reservation platform in Hong Kong and parts of Southeast Asia. Bistrochat integrates with rather than competes on OpenRice's diner-facing side, but both serve the same restaurant segment with overlapping reservation SaaS features.
- Resy: Restaurant reservation platform and CRM (American Express-owned) focused on premium restaurants and diners. Direct competitor in providing reservation, guest CRM, and payment features to multi-venue groups.
Broad incumbents
- Meituan: China-headquartered super-app that owns Dianping and dominates restaurant discovery, reservations, vouchers and reviews across mainland China. Functions as both an integration partner for Bistrochat and a potential competitor given the breadth of its restaurant SaaS ambitions.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights6 records
Customer concentration
Bistrochat social profiles
Digital presenceBistrochat compliance and trust
Trust signalCompliance3 records
Bistrochat financial estimates
Financial estimateRevenue estimate
Valuation estimate
Bistrochat leadership team
Management profileNumber of profiles
Profiles3 records
Bistrochat funding detail
Funding detailFunding overview
Funding rounds2 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Bistrochat M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Bistrochat
What does Bistrochat do?
Bistrochat is an AI-powered restaurant reservation and management SaaS platform that consolidates bookings from 32 channels (including WhatsApp, LINE, WeChat, Instagram, Telegram, Messenger, Zalo, Google Reserve, and OpenRice) into a single floor plan and agenda. The platform provides table management, guest CRM with POS-linked spend tracking, loyalty and voucher programs, deposit/credit card no-show protection, and an AI chatbot that handles 24/7 reservation confirmations in 16 languages across major messaging apps. It is sold on a per-venue monthly subscription basis to restaurants and restaurant groups across APAC.
Is Bistrochat a public or private company?
Bistrochat is a private company. It is classified as venture growth investor backed and is currently operating.
When was Bistrochat founded?
Bistrochat was founded in 2018. It employs 1 to 10 people.
Where is Bistrochat based?
Bistrochat is headquartered in Hong Kong, Hong Kong SAR China, in the Asia region.
How does Bistrochat make money?
Two revenue lines are on record. Subscription - Branded Plan is the primary driver. The others are subscription - Bullish Plan.
Who are Bistrochat's main competitors?
Direct peers on record are SevenRooms, Eatigo, TableCheck, TheFork, Chope, OpenTable, Quandoo, OpenRice and Resy. Meituan is listed as a broad incumbent.
Does Bistrochat have an API?
Yes. Bistrochat offers a well-documented REST API enabling custom integrations and workflows. The API supports: Reservations and Availability Data (real-time booking information for branded apps), CRM and Loyalty Program integration (sharing guest data and behavior patterns), POS and Cashier Systems connectivity (streamlined operations linking reservation and guest information), Flexibility and Scalability (tailored integrations for specific business needs), and Analytics & Tracking integration capabilities. Developer documentation is at www.bistrochat.com.
What industry is Bistrochat in?
Bistrochat's product category is Restaurant Reservation & Management Software. Its primary akta.pro industry code is THALADAH, Restaurant/Table Reservation & Booking Engines, with a secondary code of HSACALAF, Dining Reservations & Restaurant Booking. Its NAICS code is 56159.