What MetTel does

MetTel is a privately-held, New York-headquartered managed network services and digital transformation provider operating a proprietary platform that integrates SD-WAN, secure access service edge (SASE), cellular/wireless (including its SingleSIM multi-carrier technology covering 650+ carriers across 165+ countries), and cloud connectivity across a private network backbone with seven fully redundant SD-WAN gateways. Its portfolio spans connectivity (Broadband, DIA, Ethernet, 4G/5G Backup, Starlink, Managed Wi-Fi, Cloud Connect to AWS/Azure/GCP), voice and contact center (CCaaS powered by Talkdesk, Microsoft Teams External Voice, POTS Transformation), mobility and IoT (MDaaS, Connected Laptop as a Service, IoT SingleSIM, Connected Fleet, DayOne onboarding), and security (SASE/SSE/ZTNA/FWaaS/MTD/DDoS) — all delivered as managed services under the MetTel Portal (Bruin), with AI-assisted automation through its proprietary Intelligent Process Automation (IPA) engine.

The company makes money primarily through recurring subscription and managed-services contracts. Pricing is quote-based and not publicly disclosed; managed network solutions, MDaaS, CLaaS, and IoT SingleSIM are sold on monthly per-device/per-user OpEx pricing, while POTS Transformation and federal modernization engagements combine one-time installation/professional services with recurring managed-services fees. Hardware (laptops, tablets, Starlink equipment) is sold through smart warehouses and fulfillment centers as part of bundled mobility offerings.

MetTel sells primarily via enterprise field sales targeting U.S. federal agencies (via the GSA EIS contract authority held since January 2020) and large enterprises across retail, healthcare, financial services, manufacturing, transportation, energy/utilities, and travel/hospitality. Named enterprise/government customers include the U.S. General Services Administration, U.S. Postal Service, Veterans Administration, Tennessee and Georgia Army National Guard, Signet Jewelers (3,000+ stores), FIS, Rotech Healthcare, TireHub, City of Phoenix, Grand America Hotel & Resort, Le Duff America, and Extra Space Storage. The company holds GSA's Enterprise Infrastructure Solutions (EIS) contract authority (15-year, $50 billion government-wide vehicle) and has been recognized as a five-time Leader in the Gartner Magic Quadrant for Managed Network Services and a Representative Provider in the 2026 Gartner Market Guide for Managed Mobility Services. Founded in 1996 with 501–1,000 employees, MetTel continues to expand through new product launches (UEM, CLaaS, Mobile Threat Defense), strategic partnerships (DataRemote, Check Point, TekSynap, Starlink, Talkdesk, VMware), and ongoing federal and enterprise contract momentum.

Name

MetTel

Legal name

MetTel

Website

https://mettel.net

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

501–1,000 employees

Short description

MetTel is a New York-based managed network services provider delivering SD-WAN, SASE, mobility, POTS transformation, and contact center solutions to U.S. federal agencies and large enterprises across retail, healthcare, financial services, manufacturing, and transportation via the GSA EIS contract vehicle.

Ownership category

akta.pro rank

Product category

Managed Network Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171), Telecommunications Resellers (517121), Computer Systems Design and Related Services (54151), Wireless Telecommunications Carriers (except Satellite) (517112)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

akta.pro secondary industries

End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB), Enterprise Satellite Connectivity & Managed Services (VSAT, SD-WAN over Satcom) (HDAIAJAB), Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

Keywords

• Managed network services
• SD-WAN management
• Enterprise mobility solutions
• POTS line replacement
• Cloud connectivity services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Network Services: Recurring managed services revenue from SD-WAN, network security, and connectivity management including carrier aggregation, monitoring, and lifecycle management.
2. Mobility Services: Recurring mobile device management and connectivity services including MDaaS, Connected Laptop as a Service (CLaaS), and IoT SingleSIM subscriptions with per-device monthly billing.
3. POTS Transformation: One-time and recurring revenue from migrating legacy copper landlines to digital IP-based solutions, including professional installation and ongoing managed services.
4. Professional Services: Professional installation, site surveys, project management, and implementation services for network modernization projects, particularly in government sector.
5. Hardware Sales: Sales of connected devices including laptops, tablets, Starlink equipment, and network hardware through smart warehouses and fulfillment centers.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

MetTel is a digital transformation and managed communications provider bundling voice, network, mobility, and security services into a single managed offering for enterprise and government customers. The company integrates SD-WAN, SASE, multi-carrier cellular connectivity, and AI-driven automation into a private network backbone, with one consolidated invoice across 100+ WAN carriers. Offerings span Managed Network Services (5X Gartner Magic Quadrant Leader), POTS Transformation, Cloud Connect, Contact Center as a Service, Mobile Device/Laptop/Fleet as a Service, IoT SingleSIM, and Utilities Expense Management.

Product overview

MetTel is a digital transformation and communications solutions provider offering a comprehensive portfolio of managed network services and enterprise solutions. The core offering centers on Managed Network Services (5X Leader in Gartner Magic Quadrant) combining SD-WAN, network connectivity, and security under a single managed service. The product portfolio spans connectivity solutions (Broadband, DIA, Ethernet, Starlink, 4G/5G Backup, Managed Wi-Fi, Cloud Connect), voice services (POTS Transformation, CCaaS, Microsoft Teams External Voice), mobility solutions (MDaaS, Connected Laptop as a Service, IoT SingleSIM, Fleet Management, DayOne), and security offerings (SASE, SSE, ZTNA, FWaaS, On-Site Managed Firewall, DDoS Protection, Mobile Threat Defense). The MetTel Portal (Bruin) provides unified visibility and management across the entire environment. The portfolio emphasizes AI-powered automation, multi-carrier connectivity through SingleSIM technology, and turnkey managed services for government and enterprise clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Network Services Comprehensive end-to-end managed network services covering design, transport, cloud access, troubleshooting, LAN/Wireless LAN management, and managed WAN services. Recognized as a 5X Leader in the Gartner Magic Quadrant for Managed Network Services.
• Managed SD-WAN Managed SD-WAN service integrating MPLS, broadband, and 4G-LTE from one cloud-controlled branch device. Includes intelligent process automation, dynamic path selection with sub-second brownout/blackout protection, AI-powered incident resolution, and zero-touch deployment.
• POTS Transformation Turnkey POTS line replacement service migrating legacy copper landlines to digital IP-based solutions using POTS IN A BOX with 5G/4G cellular failover, multi-carrier support, UL-864 compliance, and up to 48 hours battery backup. Supports fire alarms, elevators, POS, fax, and emergency phones.
• Contact Center as a Service (CCaaS) Cloud-based contact center solution leveraging AI for workforce management, customer experience analytics, agent assist, and proactive outbound engagement. Powered by Talkdesk with 60+ pre-built integrations and guaranteed 100% uptime.
• Microsoft Teams External Voice Voice solution for Microsoft Teams providing Direct Routing and Operator Connect options for PSTN calling, enabling replacement of legacy PBX systems with cloud-based telephony.
• Cloud Connect Private, secure connectivity service providing dedicated connections to AWS, Azure, Google Cloud, and other cloud providers with unlimited data transfer pricing.
• Network Scout Fully managed circuit monitoring service offering real-time visibility and control over network connectivity, with proactive issue resolution and carrier escalation management.
• Starlink Satellite Broadband Authorized Starlink reseller service for Enterprise and Government providing high-speed, low-latency satellite internet via LEO satellites. Includes Gen 3, Standard 4, and Mini models with local and global service plans, plus integration with SD-WAN, professional installation, and centralized billing.
• Broadband Business broadband internet access service with multi-carrier aggregation for cost savings and superior service quality.
• DIA (Dedicated Internet Access) Dedicated Internet Access service with guaranteed bandwidth for business requirements.
• Ethernet Dedicated private Ethernet circuits with guaranteed speeds for business connectivity.
• 4G/5G Backup Cellular backup connectivity service to mitigate outages and ensure continuous operation during primary connection failures.
• Managed Wi-Fi Public and private managed Wi-Fi service including installation, hardware, access points, and a 99% uptime guarantee for businesses.
• Mobile Device as a Service (MDaaS) Complete enterprise mobility solution covering the full device lifecycle, offering cross-carrier access on a single bill, 98% order-to-delivery automation powered by AI, MDM support, and secure device recycling.
• Connected Laptop as a Service (CLaaS) Subscription-based connected laptop solution bundling AI-powered hardware with SingleSIM cellular connectivity, device lifecycle management, MDM enrollment, and 24/7/365 support. Ships preconfigured devices directly to end users with no CAPEX.
• Mobile Threat Defense (MTD) Enterprise mobile security service powered by Check Point Harmony Mobile, providing device-level, app-level, and network-level protection against malware, phishing, and zero-day exploits with zero-touch deployment.
• IoT SingleSIM Multi-carrier IoT SIM service enabling devices to connect to the strongest mobile signal across 650+ carriers in 165+ countries. Features real-time data, 48-hour data archive, and geofencing capabilities.
• Connected Fleet as a Service Fleet management platform service with real-time GPS, telematics, driver behavior monitoring, ELD compliance, fuel card integration, maintenance tracking, and AI-powered safety features including in-cab cameras.
• DayOne Employer onboarding service providing customized tech packs, pre-configured devices, secure SingleSIM connectivity, and streamlined deployment for remote and hybrid workforces.
• SASE (Secure Access Service Edge) Cloud-native network architecture service combining SD-WAN with security functions including SWG, CASB, FWaaS, and ZTNA, powered by VMware SASE across 150+ points of presence.
• Firewall as a Service (FWaaS) Cloud-based next-generation firewall service providing intrusion prevention, application control, and threat protection positioned at the network edge for proactive traffic inspection.
• ZTNA (Zero Trust Network Access) Zero trust network access service enabling secure, granular application access with endpoint hygiene, vulnerability scanning, auto-patching, and real-time endpoint status monitoring.
• Cloud DDoS Protection Cloud-based DDoS protection service utilizing advanced defensive mechanisms to protect organizations from distributed denial of service attacks.
• Utilities Expense Management (UEM) Centralized utility bill management service with automated invoice validation and real-time consumption tracking for federal and commercial clients. Processed $190 million in utility and telecom spend for federal clients in 2024.

Quantifiable outcome

• AI-driven network automation resolves 34% of incidents without human intervention
• +6 more outcomes

Named customers15 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration37 records

AI capability10 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core, major and flagship.

• DataRemotecoreTechnology or Integration · 25 February 2026Strategic partnership integrating DataRemote's 90X1 POTS IN A BOX technology into MetTel's managed network services. The solution provides certified, cost-effective alternatives to legacy copper lines featuring 5G connectivity with 4G fallback, multi-carrier performance-based failover, extended battery backup up to 48 hours, and UL-864 compliance for alarm systems.
• TekSynapmajorImplementation/ SI/ Consulting Partner · 4 February 2026Joint partnership for network modernization contracts for Army National Guard units. MetTel and TekSynap secured separate contracts for Tennessee ($2.3M, 4-year, 75 facilities) and Georgia (3-year agreement through 2028) Army National Guard communications infrastructure modernization using SD-WAN technology.
• Check Point Software TechnologiescoreTechnology or Integration · 14 July 2025Strategic partnership delivering an advanced mobile threat defense solution powered by Check Point Harmony Mobile. The fully managed solution provides comprehensive protection against mobile cyber threats including phishing attacks, malicious apps, OS vulnerabilities, and network-based threats for enterprise customers.
• Starlink (SpaceX)coreTechnology or IntegrationMetTel is an Authorized Reseller of Starlink satellite internet service and equipment for both Enterprise and Government customers. As a leading Managed Network Services provider, MetTel integrates Starlink with other network products and provides ongoing support, professional installation, and centralized billing.
• TalkdeskcoreTechnology or IntegrationTechnology partnership powering MetTel's Contact Center as a Service (CCaaS) solution. Talkdesk's cloud contact center platform provides AI-powered customer service capabilities including workforce management, customer experience analytics, agent assist, and predictive dialer functionality.
• VMware (SASE)coreTechnology or IntegrationTechnology partnership enabling MetTel's SASE solution powered by VMware SASE. The collaboration allows organizations to deliver secure access to applications at the edge while benefiting from SD-WAN capabilities across MetTel's global cloud network with 150+ points of presence.
• U.S. General Services Administration (GSA)flagshipChannel Partner/ Reseller/ DistributorMetTel serves as a prime contractor holder on GSA's Enterprise Infrastructure Solutions (EIS) contract since January 2020. MetTel has deployed Starlink integrated with SD-WAN and security services for GSA supporting 800 sites globally under a $230M task order for nationwide network and voice infrastructure modernization.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Lumen Technologies: Lumen is a major direct competitor in managed network services, SD-WAN, SASE, and federal EIS contract delivery, with overlapping customer profiles across government and large enterprise segments.
• Comcast Business: Comcast Business is a direct peer in managed connectivity, SD-WAN, and managed services for mid-market and enterprise, including its Masergy acquisition for SD-WAN/SASE capability.
• Aryaka Networks: Aryaka is a direct peer in managed SD-WAN and SASE, delivering a cloud-native global managed network service that competes with MetTel's bundled SD-WAN offering for distributed enterprises.
• Cato Networks: Cato Networks is a direct SASE/SD-WAN competitor offering a converged cloud-native platform that overlaps with MetTel's SASE and managed network services portfolio.
• Windstream Enterprise: Windstream Enterprise is a direct peer in managed SD-WAN, UCaaS/CCaaS, and connectivity services, also targeting multi-site enterprises with bundled managed offerings.
• AireSpring: AireSpring is a direct managed services peer and carrier aggregator offering SD-WAN, SASE, UCaaS, and managed connectivity, with a similar channel-led model to MetTel.
• TPx Communications: TPx is a direct peer in managed SD-WAN, UCaaS, and managed network services for multi-site enterprises, with overlapping customer profiles in retail, healthcare, and professional services.
• Granite Telecommunications: Granite is a direct peer as a managed communications and connectivity provider for multi-site enterprises and government, including POTS line replacement and one-bill aggregation similar to MetTel's model.

Broad incumbents

• Verizon Business: Verizon Business is a broad incumbent offering managed SD-WAN, security, and connectivity to the same enterprise and government customers, with the advantage of owned network infrastructure.
• AT&T Business: AT&T Business is a broad incumbent providing managed network services, SD-WAN, cybersecurity, and mobility to enterprise and federal customers, competing directly on federal EIS task orders.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/OneMetTel
• Facebookfacebook.com/MetTelNet
• LinkedInlinkedin.com/company/mettel
• Instagraminstagram.com/mettelinc

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MetTel