What Humanity Link B.V. does

Humanity Link B.V. is a Dutch social enterprise founded in 2024 and headquartered in Groningen, Netherlands, providing integrated digital communication and financial services platforms for NGOs, INGOs, UN agencies, and public sector humanitarian organizations. The company's flagship product, EmpowerLink, unifies multi-channel communication (SMS, WhatsApp, voice, Viber, Facebook Messenger), AI-powered decision support, and digital payment capabilities on ISO 27001-certified infrastructure (Google Cloud, Twilio, Monday.com). The platform is modularized into Share (bulk messaging), Listen (two-way feedback), Decide (AI workflows), and Provide (fiat cash disbursement), supplemented by two stablecoin sub-brands: Enable (USDC transactions with MoneyGram off-ramps, 2% transaction fee) and Enable ZK (zero-knowledge privacy-preserving payments via Aleo blockchain, 4% transaction fee).

The business model combines recurring subscriptions (Share/Listen from €1,300/month or €12,000/year; Provide at €20,000/year), per-project licensing fees (Decide at €18,000–€30,000/project), transaction-based pricing on stablecoin volume, and professional services bundles (from €5,000). Go-to-market is sales-led enterprise, positioning Humanity Link as a full-service partner rather than a software vendor, with co-design workshops and formal NGO registration for payment platforms. Named customers include Norwegian Refugee Council, IFRC (with whom they led a $1 million Twilio-funded initiative), Mercy Corps, Danish Refugee Council, GOAL Global, Mixed Migration Centre, Kids Operating Room, and the UN, with operational deployments across 40 countries and fiat disbursement reach across 145 countries via Thunes. Reported scale metrics include approximately $80 million in client funding processed, 12 million people impacted, and 550 million messages shared.

The company was seeded with approximately $703,550 from Boost-UP Foundation in July 2024 and operates with a small team of approximately 10–15 personnel including founder/CEO Chris Hoffman and CFO Nicholas Rutledge. No institutional venture rounds, private equity investors, or parent company ownership have been disclosed. The strategic focus in 2026 has expanded from communications into programmable digital money infrastructure, with the April 2026 launch of Enable ZK and a Colombia-based privacy-preserving aid pilot signaling a push into Web3-enabled humanitarian finance.

Name

Humanity Link B.V.

Legal name

Humanity Link B.V.

Website

https://humanity.link

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Short description

Humanity Link B.V. provides an integrated digital communications and payments platform for NGOs, INGOs, and UN humanitarian organizations, combining multi-channel messaging, AI decision support, and fiat/stablecoin disbursements across 40 operational countries and 145 fiat-disbursement markets.

Ownership category

akta.pro rank

Product category

Humanitarian Technology Software

NAICS

Custom Computer Programming Services (541511), Social Assistance (624), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Messaging-Led Community Platforms (Chat/Group Communities) (MPACAJAE)

akta.pro secondary industries

International Money Transfer Operators (MTOs) (FSAMAIAE), Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ)

Keywords

• NGO communication platforms
• Humanitarian aid technology
• Digital cash assistance
• AI chatbots humanitarian
• Stablecoin payment infrastructure

Headquarters

HQ city

Groningen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Platform Subscriptions (Share/Listen): Subscription-based pricing for multi-channel messaging, surveys, and feedback tools. Minimum 6-month commitment with monthly (€1,300) or annual (€12,000) billing options.
2. AI Workflow Automation (Decide): Per-project fees for AI-assisted workflow design and deployment including beneficiary registration, case management, and triage automation. Basic tier from €18,000/project, Advanced from €30,000/project.
3. Payment Platform (Provide): One-time onboarding fee (€25,000) plus annual program deployment fee (€20,000/year) for fiat cash and voucher disbursement with built-in compliance and reconciliation.
4. Stablecoin Transactions (Enable): Free platform for NGOs with 2% transaction fee on volume processed. Provides transparent, auditable transactions and group wallets for VSLAs.
5. Privacy-Preserving Transactions (Enable ZK): Free platform for NGOs requiring stronger data protection with 4% transaction fee on volume processed. Uses zero-knowledge cryptography for confidential payments.
6. Professional Services: Consulting and customization services including programme design, implementation support, and training. Offered in bundles: Small (35hrs/€5,000), Medium (70hrs/€10,000), Large (140hrs/€20,000), with additional hours at €150/hour.
7. Support Services: Priority Support at €1,500/month and Dedicated Support at €3,500/month for organizations requiring faster response times and dedicated points of contact.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Humanity Link B.V. provides the EmpowerLink platform, an integrated software suite that combines multi-channel communication (SMS, WhatsApp, voice, Viber, Facebook Messenger), AI-powered decision support, and digital payment disbursement for NGOs, INGOs, UN agencies, and humanitarian organizations. The platform is complemented by sub-brands Enable (stablecoin-based cash disbursements via USDC and MoneyGram off-ramps) and Enable ZK (zero-knowledge privacy-preserving stablecoin payments built on Aleo blockchain). All offerings are targeted at humanitarian, crisis-response, and low-resource deployment contexts.

Product overview

Humanity Link B.V. offers EmpowerLink, an integrated platform-plus-modules architecture for NGOs and humanitarian organizations. The core platform unifies four communication and assistance modules: Share (bulk messaging), Listen (two-way feedback), Decide (AI-powered workflows), and Provide (fiat payments). Two sub-brands extend the portfolio: Enable (stablecoin disbursements via USDC with MoneyGram off-ramps) and Enable ZK (zero-knowledge privacy-preserving stablecoin payments powered by Aleo blockchain). All products work together through EmpowerLink's unified workflow, enabling organizations to reach communities via SMS/WhatsApp/voice, collect feedback, automate triage and case management, and distribute fiat or stablecoin aid—all from a single platform. Pricing is modular, aligned to program deployments rather than per-user models.

Differentiator

Problem solved

Functional benefit

Brands

• EmpowerLink: All-in-one platform for NGOs and humanitarian organizations bringing together community messaging, two-way feedback, AI-powered decision support and digital cash delivery.
• Share
• Listen
• Decide
• Provide
• Enable
• Enable ZK

Products and services

• EmpowerLink All-in-one platform for NGOs and humanitarian organizations that integrates community messaging, two-way feedback, AI-powered decision support, and digital cash delivery in a single system, enabling organizations to communicate, collect data, automate workflows, and distribute financial assistance via SMS, WhatsApp, and voice.
• Provide Digital fiat cash and voucher disbursement platform for NGOs that distributes cash, vouchers, and financial assistance to verified beneficiaries via mobile wallets, cash pick-up points, and debit cards, including identity verification, compliance checks, multi-currency payments, and real-time monitoring.
• Enable Stablecoin-based payment platform built for humanitarian and social impact programs that enables programmatic cash disbursements, emergency funding, and group savings through Village Savings and Loan Associations (VSLAs) using USDC stablecoin with seamless cash off-ramps via MoneyGram. Free to use for NGOs with a 2% transaction fee.
• Enable ZK Privacy-preserving digital payment platform using zero-knowledge cryptography built on the Aleo blockchain that enables confidential stablecoin (USDCx) transactions for humanitarian aid, verifying eligibility through encrypted proofs without exposing personal data. Designed for conflict zones, at-risk populations, and high-risk environments. Free to use for NGOs with a 4% transaction fee.
• Consulting and Professional Services Hands-on consulting and customization services for NGOs and humanitarian organizations, including needs assessment, platform deployment, AI chatbot implementation, training, capacity building, and digital change management. Offered in bundles: Small (35 hrs/€5,000), Medium (70 hrs/€10,000), Large (140 hrs/€20,000), with additional hours at €150/hour or €1,100/day.

Quantifiable outcome

• $80 million in client funding raised through the platform
• +4 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability11 records

Feature5 records

Partnerships

26 partnerships are on record, tiered core and minor.

• AleocoreTechnology or IntegrationStrategic partner for Enable ZK privacy-preserving payment platform. Aleo's zero-knowledge blockchain technology enables confidential stablecoin transactions for humanitarian aid without exposing beneficiary data. Joint pilot in Colombia with Mercy Corps, Danish Refugee Council, and GOAL Global.
• Mercy CorpscoreStrategic or Co-development PartnerPartner in privacy-preserving humanitarian aid pilot in Colombia using zero-knowledge technology and USDCx stablecoin transfers via WhatsApp and QR codes. Pilot designed to scale globally as a model for privacy-preserving humanitarian assistance.
• Danish Refugee CouncilcoreStrategic or Co-development PartnerField partner and co-developer of privacy-preserving humanitarian aid solutions. Partner in Colombia pilot using zero-knowledge technology for confidential aid distribution.
• GOAL GlobalcoreStrategic or Co-development PartnerField partner in privacy-preserving humanitarian aid pilot programme using zero-knowledge cryptography and stablecoin technology.
• TwiliocoreTechnology or IntegrationTechnology partner providing communication infrastructure. Humanity Link collaborated on IFRC's $1 million Twilio-funded initiative to scale real-time digital engagement with crisis-affected populations.
• CirclecoreTechnology or IntegrationTechnology partner providing USDC stablecoin infrastructure for Enable and Enable ZK payment platforms. Enables fast, borderless transactions for humanitarian disbursements.
• MoneyGramcoreTechnology or IntegrationCash off-ramp partner for Enable stablecoin platform. Allows recipients to convert digital value to local currency at any time through MoneyGram's global network.
• ThunescoreTechnology or IntegrationPayment infrastructure partner enabling fiat currency disbursements in local currencies across 145 countries. Supports cross-border payments and mobile top-up functionality.
• CoinbasecoreTechnology or IntegrationTechnology partner for stablecoin infrastructure supporting Enable payment platform transactions.
• CelocoreTechnology or IntegrationBlockchain infrastructure partner for Enable stablecoin platform, supporting programmable money and group wallets for VSLAs.
• NEAR ProtocolcoreTechnology or IntegrationBlockchain infrastructure partner providing additional options for stablecoin transactions and decentralized application support.
• Aleo FoundationcoreTechnology or IntegrationFoundation partner supporting zero-knowledge proof technology development and deployment for Enable ZK privacy-preserving payments.
• Norwegian Refugee Council (NRC)coreStrategic or Co-development PartnerLong-term field partner instrumental in designing, implementing, scaling, and sustaining Digital Community Hubs operating in Lebanon, Sudan, Colombia, Ukraine, and Myanmar. Collaborated on USSD chatbot for Uganda, automated help requests in Palestine and Venezuela, cash registration in Ukraine, and call centers in Kenya.
• International Federation of the Red Cross (IFRC)coreStrategic or Co-development PartnerStrategic partner for digital transformation. Led design and development of IFRC's $1 million Twilio-funded initiative to scale real-time digital engagement with crisis-affected populations across multiple National Societies.
• Mixed Migration CentrecoreStrategic or Co-development PartnerRegional partner in Latin America and Caribbean. Co-developed SAMI chatbot for mixed migration contexts, built on WhatsApp and grounded in verified information.
• United NationscoreStrategic or Co-development PartnerField partner collaborating on humanitarian technology solutions for crisis-affected populations.
• CAREcoreStrategic or Co-development PartnerField partner in humanitarian technology deployments for crisis-affected communities.
• Grassroots EconomicsminorStrategic or Co-development PartnerField partner focused on community economics and financial inclusion, supporting VSLA (Village Savings and Loan Association) group wallet implementations.
• Paso ColombiaminorStrategic or Co-development PartnerField partner supporting humanitarian operations and digital community engagement in Colombia.
• CALP NetworkminorStrategic or Co-development PartnerField partner (Cash Learning and Preparedness Network) supporting cash and voucher assistance programmes.
• SpeetarminorStrategic or Co-development PartnerField partner supporting humanitarian technology deployments.
• Emergency Telecommunications Cluster (ETC)minorStrategic or Co-development PartnerField partner supporting emergency telecommunications coordination in humanitarian crises.
• IFRC Anticipation HubminorStrategic or Co-development PartnerField partner focused on disaster anticipation and early warning systems integration.
• JRC European UnionminorStrategic or Co-development PartnerField partner providing research and analytical support for humanitarian technology implementations.
• TherasupportminorStrategic or Co-development PartnerField partner supporting humanitarian technology deployments.
• Social Enterprise NLminorChannel Partner/ Reseller/ DistributorDutch social enterprise network member providing visibility and credibility within the Netherlands social impact ecosystem.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Dimagi: Dimagi builds CommCare, a mobile data collection and service-delivery platform used by humanitarian and global-development frontline workers. Closest functional peer to Humanity Link's EmpowerLink — both target NGOs and INGOs with field-tech that combines messaging, data capture, case management, and beneficiary tracking in low-resource settings.
• GiveDirectly: GiveDirectly operates large-scale cash and voucher transfer programs for households in poverty and crisis contexts, similar to Humanity Link's Provide/Enable rails. Directly comparable on mission (digital aid delivery), target population, and cash-disbursement mechanism using mobile money.
• Bird (formerly MessageBird): Dutch-headquartered omnichannel CPaaS company offering SMS, WhatsApp, voice and workflow automation APIs. Directly comparable on CPaaS core technology, multi-channel messaging stack, and CRM/workflow integrations — the closest commercial CPaaS analog to EmpowerLink's Share/Listen/Decide stack.

Broad incumbents

• Twilio: Global CPaaS incumbent that powers Humanity Link's underlying messaging/voice infrastructure. Comparable as the broad-omnichannel communications layer that Humanity Link's Share and Listen modules are built on top of; relevant both as partner and as upstream-platform benchmark.
• Plivo: Global CPaaS provider offering SMS, voice, and WhatsApp APIs with comparable pricing/messaging structure to Humanity Link's Share module; relevant as a horizontal incumbent against which EmpowerLink's vertical-specialized NGO offering competes.
• Sinch: Global CPaaS leader acquired by MessagesBird-era competitor Link Mobility and active across messaging, voice, and verification APIs. Comparable as a broad-omnichannel communications incumbent that competes for enterprise NGO communication budgets alongside Humanity Link's platform.

Emerging players

• iMMAP: iMMAP provides humanitarian information management and analysis services to NGOs, UN agencies, and clusters, with strong overlap in target customers and decision-support use cases for Humanity Link's Decide (AI predictive analytics) module.
• NetHope: NetHope is a consortium of nearly 60 international NGOs focused on technology-enabled humanitarian and development programs. Comparable as a relevant ecosystem player influencing procurement decisions across Humanity Link's core customer base.

Regional players

• Africa's Talking: Africa-focused mobile CPaaS and payments platform widely used by NGOs and humanitarian organizations on the continent. Strongest comparable on combined messaging + mobile money + USSD workflows in low-resource environments that mirror Humanity Link's African deployments (Kenya, Uganda, Mali, Sudan).
• Onafriq (M-Pesa Africa): Operator of M-Pesa and other mobile money rails across Africa. Comparable as a regional mobile-payments incumbent servicing the same NGO cash-disbursement workflows that Humanity Link's Provide and Enable rails target in African geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Humanity Link B.V.