Koopid
- Company typePrivate
- Founded2016
- HeadquartersSan Ramon, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Koopid firmographics
Firmographics- Name
- Koopid
- Website
- https://koopid.ai
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Koopid industry classification
Industry- Product category
- AI Customer Service Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Service, Support & Contact Center CRM (HDAEAFAC)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Voice Calling (VoIP) Apps (BPAMACAC)
Keywords
Where Koopid is headquartered
LocationHeadquarters
- HQ city
- San Ramon
- HQ country
- United States
- HQ region
- North America
Markets served
Koopid business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Koopid product offering
Product offeringCore offering
Koopid provides an AI-based customer service and messaging solution that enables businesses to automate and manage customer interactions across digital channels. The platform combines conversational AI with messaging capabilities to support customer engagement and support workflows for enterprise clients.
Differentiator
Problem solved
Functional benefit
Products and services
- Koopid AI Customer Service and Messaging Platform An AI-based customer service and messaging solution for businesses to automate and manage customer interactions across digital channels.
Companies that use Koopid
Customer profileIdeal customer profiles1 record
Koopid technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Koopid competitors and assessment
Company assessmentEmerging players
- Cresta: AI-first contact center and agent-assist vendor targeting enterprise CX teams; comparable to Koopid in its AI-centric approach to customer service workflows.
- Kore.ai: Conversational AI and customer experience automation vendor; competes in AI-driven messaging and virtual agent deployments that overlap with Koopid's offerings.
Direct peers
- Freshworks (Freshdesk): Mid-market customer service, messaging, and CRM platform with AI assistants that competes for the same SMB-to-mid-market CX budget as Koopid.
- Intercom: AI-first customer service platform with a strong messaging and conversational AI focus; competes directly for digital-first CX buyers that Koopid also targets.
- Zendesk: Customer service and messaging platform widely used by mid-market and enterprise customers, with significant overlap in messaging-based AI support and CRM-adjacent workflows.
- Five9: Pure-play cloud CCaaS vendor serving similar mid-market and enterprise customers with intelligent CX, AI, and digital-channel capabilities, making it one of the closest public comparables for Koopid.
- LivePerson: Messaging and conversational AI vendor focused on customer engagement for enterprise brands, overlapping with Koopid's messaging-led customer service offering.
Broad incumbents
- Genesys: Large incumbent CCaaS and customer experience platform provider offering cloud contact center, omnichannel routing, and AI-driven engagement — overlapping directly with Koopid's customer service and messaging positioning but at significantly greater scale.
- NICE inContact: Established CCaaS and CX analytics provider within the broader NICE portfolio; competes with Koopid in cloud contact center and AI-assisted customer service workflows for enterprise buyers.
- Salesforce Service Cloud: Enterprise CRM and customer service suite with Einstein-powered AI and digital channels; represents the bundle-and-displace threat from the largest incumbent CRM platform.
Market position
Customer concentration
Koopid social profiles
Digital presenceKoopid financial estimates
Financial estimateRevenue estimate
Valuation estimate
Koopid leadership team
Management profileNumber of profiles
Profiles2 records
Koopid funding detail
Funding detailFunding overview
Funding rounds3 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Koopid M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Koopid
What does Koopid do?
Koopid provides an AI-based customer service and messaging solution that enables businesses to automate and manage customer interactions across digital channels. The platform combines conversational AI with messaging capabilities to support customer engagement and support workflows for enterprise clients.
When was Koopid founded?
Koopid was founded in 2016. It employs 11 to 50 people.
Where is Koopid based?
Koopid is headquartered in San Ramon, United States, in the North America region.
Who are Koopid's main competitors?
Emerging players on record are Cresta and Kore.ai. Direct peers are Freshworks (Freshdesk), Intercom, Zendesk, Five9 and LivePerson. Broad incumbents are Genesys, NICE inContact and Salesforce Service Cloud.
Does Koopid have an API?
No public API is recorded for Koopid.
What industry is Koopid in?
Koopid's product category is AI Customer Service Software. Its primary akta.pro industry code is HDAEAFAC, Customer Service, Support & Contact Center CRM, with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 51821 and its SIC code is 7372.