Wideum

What Wideum does

Wideum Solutions S.L. is a Barcelona-headquartered (Spain) private software company, founded in 2017, that provides AI- and AR-powered remote video assistance and traceable workflow software for industrial field-service operations. The platform centers on two core products — Remote Eye (live video remote assistance connecting on-site technicians with remote experts across PCs, mobiles, tablets, and smart glasses) and Process Eye (step-by-step workflow guidance with AI image-recognition-based step verification and full traceability for inspection, assembly and maintenance tasks) — supported by Remote HELPDESK (B2B chat with AI chatbot), Remote ATEX (turnkey intrinsically safe solution for hazardous zones, co-developed with Moeve/CEPSA), and a bundled Wideum Suite. The company is ISO 27001 and SOC-2 certified, GDPR-compliant, and reports a customer base of 400+ across 30+ countries, with named enterprise users including Amazon, Keysight, Moeve/CEPSA, Ocado, KUKA, Comexi, TK Elevator, Trèves, OMV, Syngenta, Mapfre, DanBred, Mercedes-Benz, Renault, Volkswagen, Volvo, Seat/Cupra, Hitachi, Komatsu, CBRE, Cummins, Total, Antofagasta and Chinalco.

The technology stack is built on .NET Core / .NET 6 backend with Angular 14+ frontend, hosted on AWS (ISO 27001/27017/27018, SOC 1/2/3) with optional on-premise deployment, and integrates AI computer vision for step verification, OCR/barcode/QR reading, simultaneous multilingual voice and text translation across 44 languages, AR annotations, and offline workflow execution. Security is reinforced via TLS 1.2 in transit, AES-256 at rest, Trend Micro Cloud One IDS/IPS, three daily backups across multiple providers, and face-masking for privacy compliance. Wideum holds official/accredited OEM partnerships with RealWear (Gold), Vuzix (Official), Epson (Accredited), Moziware (Official), Ecom and i.safe for ATEX hardware, and a Gold Partner reseller network spanning the Netherlands, Belgium, France, Germany, Denmark and South Africa.

Revenue is generated primarily through annual prepaid software subscriptions (per-seat Professional tier plus custom-quoted Enterprise tier), direct e-commerce sales of smart glasses and rugged ATEX hardware through shop.wideum.com, and a 3-month PoC package priced at €2,950. Go-to-market combines direct enterprise field/inside sales (Hubspot CRM, SDRs, Account Managers), a self-serve 15-day software free trial and 3-day smart glasses trial, channel sales through licensed Gold Partners, and OEM-style bundling with smart glasses manufacturers. The company employs 11–50 staff across offices in Barcelona (HQ), Torrelodones/Madrid, Valencia, Hollywood (Florida), and Chicago (Illinois), and has received a 2024 CDTI Direct Line of Innovation grant for AR/AI systems development.

Name

Wideum

Legal name

Wideum Solutions S.L.

Website

https://wideum.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Wideum Solutions S.L. is a Barcelona-based software company providing AI/AR-powered remote video assistance and traceable workflow software for industrial field service, serving 400+ customers in equipment manufacturing, automotive, mining/oil & gas, and field services across 30+ countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Barcelona

HQ country

Spain

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations, Supply Chain

Revenue model

1. Software subscriptions (Remote Eye, Process Eye, Wideum Suite): Annual paid-upfront software licenses billed per named or floating user (technical or remote expert), with volume discounts and monthly installments available for large contracts; 3-month pilot contracts available; tiered into Free trial, Professional, and Enterprise plans; customizable with own CRM/ERP/SSO integration.
2. Smart glasses and rugged hardware sales: Direct e-commerce sales of branded smart glasses (RealWear Arc 3, RealWear Navigator 520, RealWear Navigator Z1 ATEX, Vuzix M400/LX1/Blade 2, Moziware Cimo, Epson BT-45CS) and accessories (thermal camera module, charging station), plus rugged ATEX mobile devices and tablets from partners (Ecom, i.safe).

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

Core offering

Wideum develops and sells Remote Eye (live AI- and AR-powered video assistance software) and Process Eye (AI-driven step-by-step workflow and inspection software with full traceability), complemented by the Remote HELPDESK B2B chat platform, the Remote ATEX turnkey solution for hazardous zones, and the bundled Wideum Suite. The software is delivered as cloud-hosted or on-premise, runs on PCs, mobiles, tablets and smart glasses, integrates with CRM/ERP via API and SSO, and is sold alongside a curated catalogue of industrial smart glasses and ATEX-certified rugged mobile devices from partner OEMs.

Product overview

Wideum offers a platform-plus-modules architecture built around two core software products: Remote Eye (live AI/AR video assistance that connects on-site technicians with remote experts across desktop, mobile, tablet and smart glasses) and Process Eye (AI/AR step-by-step workflow and inspection guidance software). These core products are complemented by the Remote HELPDESK B2B chat platform, the Remote ATEX turnkey solution for hazardous zones, the bundled Wideum Suite, and a curated hardware catalogue of industrial smart glasses and ATEX-certified rugged mobiles that the software runs on. The portfolio is delivered as SaaS or on-premise, integrated with customer CRM/ERP via API and SSO (with native Salesforce support), and certified to ISO 27001 and SOC 2 with GDPR compliance.

Differentiator

Problem solved

Functional benefit

Brands

• Remote Eye: Remote video assistance software with AI, AR, all-in-one chat, and multilingual speech/text translation, running on PCs, mobiles, tablets and smart glasses.
• Process Eye
• Wideum Suite
• Twin Eye
• Remote Helpdesk
• Remote ATEX

Products and services

• Remote Eye AI- and AR-powered live remote video assistance software that connects on-site technicians with remote experts via PCs, mobiles, tablets and smart glasses. Includes simultaneous multilingual voice translation across 44 languages, AR annotations and live drawing, multi-call conferencing, face masking for privacy, OCR/barcode/QR reading, and AI-generated reports with automatic transcription. Used by industrial OEMs, automotive, mining/oil & gas, field services and audit/inspection teams to reduce specialist travel and equipment downtime.
• Process Eye Step-by-step workflow guidance software with AI image recognition and AR for error prevention, providing full traceability during inspection, assembly and maintenance tasks. Runs on PCs, mobiles, tablets and smart glasses, with offline workflow execution, automatic AI-verified step monitoring, voice-to-text commenting and automatic report generation. Used by operators such as Ocado and Cummins to digitize and trace front-line procedures.
• Remote HELPDESK All-in-one B2B chat platform combining multilingual chat, voice/text translation, ticketing, a customizable AI knowledge-base chatbot, AI-generated report summaries, satisfaction surveys and integration with Remote Eye video calls. No app installation is required, and it is positioned as combining the best of WhatsApp and Zendesk for professional remote support.
• Remote ATEX Complete turnkey remote expertise solution co-developed with Moeve (formerly CEPSA) that combines ATEX-certified intrinsically safe hardware (rugged smart glasses and mobile devices), customised Remote Eye software and tailored procedures to enable hands-free expert guidance in explosive atmospheres and hazardous industrial zones. Targets mining, oil & gas, chemicals and other ATEX-regulated operations.
• Wideum Suite Bundled software package that combines Wideum's teleassistance (Remote Eye) and step-by-step workflow (Process Eye) software into a single suite offering. Marketed to customers seeking an integrated teleassistance and workflow solution and sold through the Wideum online shop with a custom-quote enterprise pricing model.
• Smart Glasses Curated portfolio of industrial smart glasses from RealWear (Arc 3, Navigator 520, Navigator Z1 ATEX), Vuzix (M400, LX1, Blade 2), Epson (BT-45CS / Moverio), Moziware (Cimo) and Iristick, resold and supported by Wideum with pre-installed Remote Eye apps and accessories such as thermal camera modules and charging stations.
• Rugged Mobiles Intrinsically safe ATEX-certified rugged smartphones and tablets from ECOM (Pepperl+Fuchs) and i.safe MOBILE (e.g., Tab-Ex Pro DZ2, Smart-Ex 02, Ex-Handy 10, IS170.2, IS330.2, IS530.1, IS930RG) for use in hazardous and explosive industrial environments, bundled with Wideum software as part of the Remote ATEX solution.

Quantifiable outcome

• Reduces overall maintenance and inspection time by 20% in industrial plants (Moeve/CEPSA)
• +6 more outcomes

Named customers38 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability11 records

Feature9 records

Partnerships

19 partnerships are on record, tiered gold partner (flagship), gold partner, strategic partner, partner, flagship smart glasses partner, strategic smart glasses partner, atex hardware partner, core infrastructure provider, security infrastructure provider, crm integration partner and flagship co-development partner.

• VR Expertgold partner (flagship)Channel Partner/ Reseller/ DistributorGold Partner authorized distributor of Wideum solutions in the Netherlands, Belgium, France and Germany. VR Expert is Europe's leading provider of VR & AR hardware with offices in Utrecht and Cologne. They help companies implement VR&AR hardware solutions and have been working with Wideum for two years to provide remote assistance solutions with smart glasses.
• Innomizegold partnerChannel Partner/ Reseller/ DistributorGold Partner consulting firm based in Denmark specialized in optimizing customer service and developing new innovative service solutions that increase brand and revenue; ensures customers can constantly measure their service.
• LUNAARgold partnerChannel Partner/ Reseller/ DistributorGold Partner based in France specialized in augmented collaboration; accompanies digital transformation projects using augmented reality, leveraging global experience for client satisfaction.
• Applit (AppliTech / Gnosis)gold partnerChannel Partner/ Reseller/ DistributorGold Partner providing value-added services in tribology: certified training (ICML - ISO 18436-4) and RCT® - Reliability Centered Tribology Consulting.
• Team Forwardgold partnerChannel Partner/ Reseller/ DistributorGold Partner based in South Africa connecting and empowering businesses through awareness of intelligent technologies; supports new technology adoption and innovative product, solution and platform development.
• ECOM Pepperl Fuchsstrategic partnerOEM/ Whitelabel/ Licensing PartnerStrategic hardware partner referenced as testimonial: 'The team at Wideum are a pleasure to work with, extremely customer focused, they pride themselves on great service and flexibility. Their ability to take the great technology and deliver a highly intuitive user experience is an art form.'
• Iristickstrategic partnerOEM/ Whitelabel/ Licensing PartnerSmart glasses manufacturer partner: 'Wideum has been a great software solution for our smart glasses. They are a close software partner for us and we've been offering Remote Eye to our clients with hands-free remote assistance needs. Our customers are especially happy with the ease of use, the multi-call function.'
• TechbinderpartnerChannel Partner/ Reseller/ DistributorPartner referenced via testimonial: 'Great product, quick responses and always there to give a hand. The way we like to do business!'
• RealWearflagship smart glasses partnerOEM/ Whitelabel/ Licensing PartnerWideum is a RealWear Gold Partner for smart glasses distribution, reselling RealWear Arc 3, Navigator 520 and Navigator Z1 ATEX models in the shop. RealWear is the leading provider of assisted-reality solutions that allow frontline workers to complete tasks hands-free.
• Vuzixflagship smart glasses partnerOEM/ Whitelabel/ Licensing PartnerWideum is an Official Vuzix Partner for smart glasses distribution, reselling Vuzix M400, LX1 and Blade 2 models. Vuzix is an optical technology company specializing in lightweight AR solutions with maximum performance.
• Epsonstrategic smart glasses partnerOEM/ Whitelabel/ Licensing PartnerWideum is an Epson Accredited Partner for Moverio BT-45CS smart glasses distribution. Epson develops innovative smart glasses that transform how users experience the world around them.
• Moziwarestrategic smart glasses partnerOEM/ Whitelabel/ Licensing PartnerWideum is an Official Moziware Partner for Cimo Class 2 smart glasses distribution; Cimo is positioned as the world's lightest wearable headset with Class 2 laser pointer.
• Rokidstrategic smart glasses partnerOEM/ Whitelabel/ Licensing PartnerSmart glasses manufacturer partner specialized in research and product development of Mixed Reality and Artificial Intelligence; designed for logistics and field services.
• Ecom (Pepperl+Fuchs)atex hardware partnerOEM/ Whitelabel/ Licensing PartnerHardware partner for ATEX intrinsically safe rugged devices and tablets (Tab-Ex Pro DZ2, Tab-Ex 02 DZ2, Smart-Ex 02, Ex-Handy 10, etc.) for hazardous-area operation.
• i.safe MOBILEatex hardware partnerOEM/ Whitelabel/ Licensing PartnerHardware partner for ATEX intrinsically safe rugged devices (IS170.2, IS330.1, IS330.2, IS330RG, IS530.1, IS530RG, IS655RG, IS930RG) for hazardous-area operation.
• Amazon Web Services (AWS)core infrastructure providerTechnology or IntegrationCloud infrastructure provider for Wideum solutions. AWS is selected because it is an AICPA SOC 1, SOC 2 Type 2 and SOC 3 approved service provider and is certified to ISO 27001, 27017 and 27018. All Wideum servers are hosted on AWS.
• Trend Micro (Cloud One - Workload Security)security infrastructure providerTechnology or IntegrationWideum's Intrusion Detection and Prevention System (IDS / IPS) is Trend Micro Cloud One - Workload Security (DSaas), deployed in addition to AWS security, antivirus and system firewall.
• Salesforcecrm integration partnerTechnology or IntegrationWideum offers rapid integration with Salesforce (alongside other CRM/ERP systems). CRM/ERP integration is available in the Enterprise tier and provides APIs and SSO for connecting Wideum software to customer systems.
• Moeve (formerly CEPSA)flagship co-development partnerStrategic or Co-development PartnerCo-developed the Remote Expertise / Remote ATEX complete solution (software + ATEX hardware + customized procedures) for use by Moeve technicians worldwide. Moeve is a global energy company present on five continents with more than 10,000 professionals; the solution is now available to all enterprises needing intrinsically safe remote support.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Others

• RealWear: RealWear is a leading vendor of industrial assisted-reality smart glasses and a Wideum hardware partner (Gold Partner). While it does not directly compete in the same software product category, it represents the smart-glasses ecosystem that Wideum's Remote Eye relies on and that could increasingly bundle its own software.
• Vuzix: Vuzix is a manufacturer of AR smart glasses and an Official Partner of Wideum for hardware resale. Vuzix is comparable as a complementary player in the remote-assistance hardware ecosystem rather than a direct software competitor.

Direct peers

• Help Lightning: Help Lightning provides merged-reality remote assistance software for field service and industrial customers, a direct alternative to Wideum Remote Eye for hands-free expert guidance on smart glasses, tablets and phones.
• XMReality: XMReality is a Swedish-headquartered SaaS provider of AR-based remote video assistance for industrial users, directly comparable to Wideum's Remote Eye on product, target customers and use cases.
• TeamViewer: TeamViewer provides remote connectivity, support and AR-assisted workflows (TeamViewer Frontline) across industrial and enterprise customers — directly competing with Wideum's Remote Eye video-assistance and smart-glasses workflows for the same field-service and OEM buyers.
• Librestream (Onsight): Librestream's Onsight platform delivers remote AR expert assistance on smart glasses and rugged devices for industrial field workers — a close functional peer to Wideum Remote Eye across the same field-service and OEM target market.
• Scope AR (Worklink / Spatial): Scope AR provides AR remote assistance and knowledge-sharing tools (Worklink) to industrial enterprises, directly overlapping with Wideum's Remote Eye and Process Eye offerings in the equipment-manufacturer vertical.
• Atheer (Ario / Atheer AiR): Atheer offers AR-based connected worker platforms for field service, maintenance and manufacturing, overlapping with Wideum's Process Eye workflow and inspection use cases for industrial enterprises.

Broad incumbents

• PTC (Vuforia, Creo, ThingWorx): PTC's Vuforia AR and ThingWorx industrial IoT platforms target the same equipment-manufacturer and field-service use cases as Wideum, with overlapping capabilities around AR-guided workflows and remote expert support.
• Microsoft (Dynamics 365 Remote Assist / HoloLens / Teams): Microsoft bundles remote-assist capabilities (Dynamics 365 Remote Assist, Teams video, HoloLens) into its broader enterprise cloud platform, competing with Wideum especially in large enterprises already standardized on Microsoft 365.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wideum