Monscierge
Monscierge is a private Oklahoma-based software company that provides a unified Apple-centric SaaS platform for hotels, vacation rentals, and healthcare facilities, combining in-room TV, digital signage, and guest messaging, deployed across 500+ properties in 45+ countries.
- Company typePrivate
- Founded2009
- HeadquartersOklahoma City, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Monscierge does
Monscierge is a privately held software company, founded in 2009 and headquartered in Edmond, Oklahoma, that provides a unified SaaS platform called the Experience Engine for the hospitality, vacation rental, and healthcare industries. The platform unifies four product surfaces: in-room Apple TV for Hospitality with secure erase/reset and live TV integration; digital signage comprising Connect Lobby (interactive touchscreen lobby displays) and Connect Meetings (event and conference room signage); Connect Messaging, a guest communication suite including SMS, Pre-Check, Digital Directory, and Connect Staff; and hardware accessories such as the Hospitality Remote and an Apple TV-compatible Healthcare Pillow Speaker. The technology is built on the Apple ecosystem with Jamf MDM, Microsoft Azure/.NET infrastructure, and Opera-certified PMS integrations to Oracle, Hapi, and Amadeus (Delphi/HotSOS), with support for 26+ languages across deployments in 45+ countries.
The company generates revenue through three streams: recurring software subscriptions priced at $79-$199 per property per month (Connect Messaging, Connect Meetings, Connect Lobby) and $20 per TV per month for Apple TV for Healthcare; hardware sales through both a direct e-commerce store and bundled deployments; and professional services for setup, installation, and design. Standard subscription terms are 36 months with automatic one-year renewals and buy-out cancellation clauses, which produces high revenue visibility but limits flexibility for buyers. Monscierge sells primarily through an enterprise field sales motion targeting hotel chains, healthcare systems, and vacation rental operators, supplemented by inside sales for mid-market properties. The customer base of 500+ properties includes enterprise accounts such as Accor's Novotel (400+ hotels globally), Diamond Resorts International (300+ properties in 43 countries), Hyatt Regency Bellevue, and American Airlines' DFW Training Center, alongside healthcare deployments including American Cancer Society Hope Lodge.
The company is led by CEO Marcus Robinson, with VPs of Business Solutions, Design, and Sales, a CFO/COO (Patrick Spratt), and an EMEA Managing Director (Liam Walsh) supporting the London office. Monscierge has won the HotelTechReport Digital Signage award in 2020, 2021, and 2022, and the Hospitality TV award in 2021, and holds patented technology underlying the Experience Engine. To date it has raised approximately $6.5M across two disclosed funding rounds in 2014 and 2016, and operates without any identified parent company or institutional lead investor.
Monscierge firmographics
Firmographics- Name
- Monscierge
- Legal name
- Monscierge USA, LLC
- Website
- https://monscierge.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Monscierge is a private Oklahoma-based software company that provides a unified Apple-centric SaaS platform for hotels, vacation rentals, and healthcare facilities, combining in-room TV, digital signage, and guest messaging, deployed across 500+ properties in 45+ countries.
- Ownership category
- akta.pro rank
Monscierge industry classification
Industry- Product category
- Hospitality Technology Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Information (51)
- SIC
- Services-Prepackaged Software (7372), Household Audio & Video Equipment (3651)
- akta.pro primary industry
- Enterprise/Creator Video Hosting & OTT SaaS Platforms (MPACAAAL)
- akta.pro secondary industry
- Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB)
Keywords
Where Monscierge is headquartered
LocationHeadquarters
- HQ city
- Oklahoma City
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Monscierge business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain
Revenue model
- Software Subscriptions: Core SaaS subscription revenue from Connect platform products including Connect Lobby ($199/mo), Connect Meetings ($99/mo), and Connect Messaging ($79/mo). Healthcare Apple TV at $20/mo. Standard 36-month subscription terms with automatic renewal for one-year periods.
- Hardware Sales: Sale of Apple TV hardware, hospitality remotes ($30), pillow speakers, digital signage displays (32", 43", 55" screens), and mounts. Hardware pricing separate from subscription.
- Professional Services: Setup, implementation, installation, site survey, design consultation, and revenue review services. These services are ineligible for return/refund.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Connect Lobby - Interactive Lobby Display |
| Subscription | Monthly | Connect Meetings - Conference Room Signage |
| Subscription | Monthly | Connect Messaging - Guest Communication |
| Subscription | Monthly | Apple TV for Healthcare |
| Unit Pricing | Monthly | Hospitality Remote |
| Subscription | Monthly | Hotel/Rental Solution Calculator |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Monscierge product offering
Product offeringCore offering
Monscierge provides an integrated SaaS platform called the Experience Engine for hospitality and healthcare properties. Core offerings include Apple TV for Hospitality (streaming in-room TV with property information and local recommendations), Digital Signage (Connect Lobby interactive displays and Connect Meetings conference signage), and Connect Messaging (two-way SMS guest communication, Pre-Check, Digital Directory, and Connect Staff). The platform also includes Apple TV for Healthcare for patient entertainment and communication.
Product overview
Monscierge provides an award-winning unified SaaS platform for hospitality and healthcare brands called the Experience Engine. The platform connects and communicates with guests across multiple digital touchpoints. Core products include Apple TV for Hospitality (streaming TV solution), Digital Signage (Connect Lobby interactive displays and Connect Meetings event signage), and Connect Messaging (guest communication platform). The platform is modular with add-on modules including Connect Staff (service request management), Digital Directory (digital compendium), Guest Pre-Check (automated check-in), Streaming TV (live TV integration), and Virtual Mini-Bar (revenue-generating experiences). Hardware offerings include the Hospitality Remote and Healthcare Pillow Speaker. Solutions target Hotels & Rentals and Healthcare & Long-Term Care verticals, with PMS integrations to Oracle Opera, Hapi, and Amadeus systems.
Differentiator
Problem solved
Functional benefit
Products and services
- Apple TV for Hospitality Streaming hospitality TV platform that lets hotels, resorts, and short-term rental properties deploy Apple TV hardware in rooms, giving guests access to streaming apps, live TV, property information, curated local recommendations, on-site events, upsells, and a secure erase/reset between stays.
- Digital Signage Interactive and conference room digital signage platform for hotel lobbies and meeting spaces, providing property information, local recommendations, weather, advertising, multilingual support (26+ languages), and meeting/event scheduling displays.
- Connect Messaging Complete guest messaging and information platform that enables staff to communicate with guests via SMS before, during, or after a stay, with two-way communication, Pre-Check, Digital Directory, and Connect Staff modules; no app download required.
- Apple TV for Healthcare In-room entertainment and communication solution for hospitals and clinics, providing patient entertainment, hospital information, patient requests, and nurse call integration with a healthcare-specific pillow speaker/call light remote.
- Hospitality Remote Replacement remote control built for Apple TV in hospitality settings, compatible with most standard TVs, powered by two AAA batteries, and available with extensive branding options. Priced at $30 per unit.
- Healthcare Pillow Speaker Apple TV-compatible pillow speaker and call light remote built for healthcare, integrating with virtually any nurse call and pillow speaker system; designed to be durable and easy to clean for infection control.
Quantifiable outcome
- Front desk waiting times reduced by 20% or more
- +4 more outcomes
Companies that use Monscierge
Customer profileNamed customers12 records
Segments3 records
Ideal customer profiles3 records
Monscierge technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability3 records
Feature7 records
Monscierge partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core, flagship and minor.
- ApplecoreEnterprise partnership bringing Apple TV for Hospitality to hospitality properties. Monscierge has brought enterprise-ready improvements to Apple TV and MDM across the Apple ecosystem.
- MicrosoftflagshipMicrosoft deems Monscierge a disruptive innovator and developer of next-generation systems. Monscierge Connect platform built with Microsoft technology including Silverlight, .NET, Azure, and Bing services.
- OraclecoreCertified Partner of Opera by Oracle. Opera-certified PMS integration for automated guest messaging and erase/reset functionality.
- JamfcorePartnership to bring personalized and secure guest experiences to Apple TV through MDM management integration.
- CDWminorExperts in providing shipping and hardware distribution around the world.
- Cornell UniversityminorTeamed with Cornell Center for Hospitality Research to study data collected from hospitality technology solutions. GE Crotonville campus participated in Intel-sponsored mobile research project.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Monscierge competitors and assessment
Company assessmentDirect peers
- Sonifi Solutions: Long-standing incumbent in hospitality entertainment and in-room TV, providing interactive content and connectivity to hotels globally. Directly comparable to Monscierge's Apple TV for Hospitality and digital signage offerings for hotel chains.
- Kipsu: Real-time guest messaging platform purpose-built for hotels, enabling SMS, WhatsApp, and in-app communication with staff. Directly competes with Monscierge's Connect Messaging and Pre-Check modules for guest communication budgets.
- Hotel Internet Services (HIS): Provider of guest Wi-Fi, in-room entertainment, and digital signage for hotels and resorts. Overlaps with Monscierge's connectivity-adjacent digital signage and TV offerings for the same hospitality buyer.
- ALICE (Actabl): Hotel operations and staff collaboration platform covering task management, guest requests, and messaging. Overlaps with Monscierge's Connect Staff and service-request workflows for hotel operations teams.
- BeyondTV (RoomNet): Hotel streaming TV platform offering cast-to-TV, BYOD content, and remote management for in-room entertainment. Competes head-to-head with Monscierge's Apple TV for Hospitality for the same hotel streaming RFPs.
- Whistle (a Cloudbeds company): Guest messaging and digital concierge platform for hotels, integrated with PMS systems. Closest direct competitor to Monscierge's Connect Messaging suite in the same enterprise hospitality messaging category.
- Enplug: Cloud-based digital signage platform deployed across corporate, hospitality, and retail venues. Direct competitor in the same Connect Lobby / digital signage category for hotels and lobbies.
Emerging players
- Volara: Voice-based guest engagement and concierge platform integrated with hotel room devices and assistants. Adjacent competitor emerging as an alternative channel for the same digital concierge and pre-check use cases Monscierge serves.
Broad incumbents
- Mews: Cloud-native PMS and hospitality platform expanding into guest experience, payments, and integrations. Broader competitor whose growing guest-facing modules increasingly overlap with Monscierge's Connect Messaging and digital directory capabilities.
- Shiji Group: Global hospitality technology platform offering PMS, POS, guest experience, and back-office solutions for hotels and chains. Broader incumbent whose guest-experience layers overlap with Monscierge's messaging and in-room offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Monscierge social profiles
Digital presenceMonscierge compliance and trust
Trust signalCompliance1 record
Monscierge financial estimates
Financial estimateRevenue estimate
Valuation estimate
Monscierge leadership team
Management profileNumber of profiles
Profiles6 records
Monscierge funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Monscierge M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Monscierge
What does Monscierge do?
Monscierge provides an integrated SaaS platform called the Experience Engine for hospitality and healthcare properties. Core offerings include Apple TV for Hospitality (streaming in-room TV with property information and local recommendations), Digital Signage (Connect Lobby interactive displays and Connect Meetings conference signage), and Connect Messaging (two-way SMS guest communication, Pre-Check, Digital Directory, and Connect Staff). The platform also includes Apple TV for Healthcare for patient entertainment and communication.
Is Monscierge a public or private company?
Monscierge is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Monscierge founded?
Monscierge was founded in 2009. It employs 51 to 100 people.
Where is Monscierge based?
Monscierge is headquartered in Oklahoma City, United States, in the North America region.
How does Monscierge make money?
Three revenue lines are on record. Software Subscriptions are the primary driver. The others are hardware Sales and professional Services.
Who are Monscierge's main competitors?
Direct peers on record are Sonifi Solutions, Kipsu, Hotel Internet Services (HIS), ALICE (Actabl), BeyondTV (RoomNet), Whistle (a Cloudbeds company) and Enplug. Volara is listed as an emerging player. Broad incumbents are Mews and Shiji Group.
Does Monscierge have an API?
No public API is recorded for Monscierge.
What industry is Monscierge in?
Monscierge's product category is Hospitality Technology Software. Its primary akta.pro industry code is MPACAAAL, Enterprise/Creator Video Hosting & OTT SaaS Platforms, with a secondary code of CRAFAIAB, Software/SaaS Subscriptions (Consumer & Prosumer). Its NAICS code is 5182 and its SIC code is 7372.