Quendoo
Quendoo is a Bulgaria-based cloud-native PaaS platform serving European hotels, serviced apartments, and tour operators with a Hospitality Suite that bundles booking engine, channel manager, AI tools, and a B2B marketplace to drive direct bookings and reduce OTA dependency.
- Company typePrivate
- Founded2004
- HeadquartersSofia, Bulgaria
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Quendoo does
Quendoo is a cloud-native, API-first hospitality optimization Platform-as-a-Service aimed at European hotels, serviced apartments, vacation rentals, hostels, tour operators, and travel agencies. Its software suite is organized around the Hospitality Suite dashboard, which aggregates a Booking Engine (commission-based, averaging 2% vs. typical OTA commissions of 15-25%), a Channel Manager (annual subscription starting at 120 EUR for 20+ channels), an AI voice receptionist called Maria, an in-beta Custom ChatGPT assistant, a coming-soon AI Revenue Manager, a Website Generator, a Digital Guest Guide, and a Quendoo B2B marketplace linking hotels to tour operators and travel agencies via real-time dynamic pricing. The platform integrates with major European PMSs (Oracle Opera, Clock PMS+, Creato Solutions, Microinvest Hotel Pro), payment gateways (Stripe, Viva, Borica, DSK, Fibank, UBB, TBI), more than 20 OTAs including Booking.com, Expedia, Airbnb, Agoda, Hotelbeds, VRBO, and Hostelworld, and is an official Google Hotels connectivity partner enabling direct Google Maps and Search inventory feeds plus Performance Max AI campaigns.
Quendoo reaches the European market through a hybrid go-to-market: online self-service registration on platform.quendoo.com for individual hosts and small properties, consultative enterprise sales for hotel groups, and a partner ecosystem that includes regional tourism associations (NAITM in Macedonia), local technology integrators (Novoton, MTS Globe, Solvex in the Balkans), and the Quantum Hotel Technology Forum event series. Pricing is tiered — booking-engine commissions, low annual Channel Manager subscriptions, freemium for Quendoo B2B during beta, and tailored contracts for large hotel groups — and the company emphasizes transparent, no-setup-fee pricing in its materials.
Operationally, Quendoo reports powering 45,000+ hotel rooms and 900+ properties across Bulgaria, the UK, Greece, Romania, North Macedonia, and Albania, with documented impact at named customers such as Albena Resort (38 hotels, 7,500 rooms, 30%+ Direct Booking growth), DIT Hotels (1,092 rooms, 263% Direct Bookings turnover growth, 320,000 EUR in 2024 distribution-cost savings), and Kitchen59 (1,150% Direct Booking uplift). The company is incorporated as Quendoo OOD in Bulgaria with a UK operating entity (Quendoo Ltd, London), is GDPR-compliant, and has raised approximately 2 million EUR across two venture rounds (Vitosha Venture Partners in 2021 and the Bulgarian Development Bank's Capital Investment Fund alongside Vitosha in June 2024).
Quendoo firmographics
Firmographics- Name
- Quendoo
- Legal name
- Quendoo OOD
- Website
- https://quendoo.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Quendoo is a Bulgaria-based cloud-native PaaS platform serving European hotels, serviced apartments, and tour operators with a Hospitality Suite that bundles booking engine, channel manager, AI tools, and a B2B marketplace to drive direct bookings and reduce OTA dependency.
- Ownership category
- akta.pro rank
Quendoo industry classification
Industry- Product category
- Hospitality Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Channel Managers & Distribution (THALACAC)
- akta.pro secondary industries
- Booking Engines & Direct Web Booking (THALACAD), Professional/Managed Inventory Vacation Rental Marketplaces (THAMALAB)
Keywords
Where Quendoo is headquartered
LocationHeadquarters
- HQ city
- Sofia
- HQ country
- Bulgaria
- HQ region
- Europe
Offices2 records
Markets served
Quendoo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Booking Engine Commission: Commission-based model charged on bookings made through the booking module over a 30-day period. Commission percentage depends on property size; for large hotels and groups, rates are negotiable. Average commission does not exceed 2% (excluding VAT) per booking. Reservations canceled before arrival are not subject to commission.
- Channel Manager Annual Subscription: Annual fixed fee model for Channel Manager functionality. Pricing starts from 120 EUR per year for Channel Manager with 20+ channels, enabling small hotels to access distribution to major OTAs.
- Hospitality Suite Platform Access: Subscription-based access to the core Hospitality Suite dashboard with various optimization tools. Pricing is tailored based on property size and configuration requirements.
- Quendoo B2B Marketplace: Platform connecting hotels with tour operators and travel agencies for B2B distribution. Currently free during beta; transaction-based model anticipated for future.
- AI Products (Maria, AI Revenue Manager): Additional revenue stream from AI-powered products including voice receptionist and revenue management tools, included within existing subscription tiers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Monthly | Booking Engine Commission |
| Subscription | Annual | Channel Manager Annual Subscription |
| Subscription | Annual | Website Generator with Booking Engine |
| Hybrid | Multi-year contract | Custom/Tailored Pricing |
| Freemium | Monthly | Free Trial Period |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels8 records
Quendoo product offering
Product offeringCore offering
Quendoo is a cloud-native, API-first hospitality optimization platform (PaaS) that gives hotels, serviced apartments, vacation rentals, hostels, and tour operators an integrated suite to maximize direct bookings. Its core offerings combine a central Hospitality Suite dashboard with a Booking Engine for direct reservations, a Channel Manager distributing inventory to major OTAs, a B2B marketplace linking hotels to tour operators, a Website Generator, a Digital Guest Guide, an AI voice receptionist (Maria), and an AI Revenue Manager. Pricing is hybrid: annual subscriptions for Channel Manager and the Suite, plus transaction commissions averaging around 2% on bookings processed through the Booking Engine.
Product overview
Quendoo is a cloud-native hospitality optimization platform offering a suite of integrated tools designed to help hotels, serviced apartments, vacation rentals, and hostels maximize direct bookings and reduce OTA dependency. The core platform is the Hospitality Suite, which serves as the central dashboard providing access to all tools including the Booking Engine (critical direct booking infrastructure), Channel Manager (OTA distribution), and access to the Hotel App Store. The product portfolio includes Website Generator for creating hotel websites, Quendoo Portal for multi-property aggregators, Digital Guest Guide as an eco-friendly QR-code guest information app, AI Revenue Manager for dynamic pricing optimization, and Talk to Maria as an AI voice receptionist. The Quendoo B2B marketplace enables direct connections between hotels and tour operators/travel agencies with real-time API integration.
Differentiator
Problem solved
Functional benefit
Brands
- Hospitality Suite: Dashboard to manage all bookings and availability, set prices and rate plans. Foundation platform accessing all tools and app store.
- Booking Engine
- Channel Manager
- Quendoo B2B
- Website Generator
- Quendoo Portal
- Digital Guest Guide
- AI Revenue Manager
- Talk to Maria
- Quantum
Products and services
- Hospitality Suite Central dashboard for managing all bookings, availability, prices, and rate plans; provides access to all Quendoo tools, the Hotel App Store, statistical analysis, booking calendar, loyalty program management, and automated email campaigns. Built for hotels, serviced apartments, vacation rentals, and hostels.
- Booking Engine Direct booking infrastructure that lets hotels capture reservations on their own website with real-time availability, online payment processing, upselling, flexible cancellation policies, and multi-language/multi-currency support; reduces OTA dependency and commissions.
- Channel Manager Distributes real-time prices and availability to 20+ OTAs and booking platforms including Booking.com, Expedia, Airbnb, Agoda, Hotelbeds, Hostelworld, VRBO, HRS, and Roiboss, synchronizing inventory to avoid double bookings.
- Quendoo B2B B2B marketplace that connects hotels with tour operators and travel agencies, enabling net-rate distribution, real-time dynamic pricing, availability sharing, and API-based automated reservation processing. Targeted at tour operators, DMCs, and travel agencies.
- Website Generator Website builder that lets hotels and property managers create a responsive, SEO-optimized property website or property portal in minutes, with multi-language/multi-currency support and built-in booking engine functionality.
- Quendoo Portal Allows multi-property aggregators and property managers to build an online portal showcasing all hotels, serviced apartments and holiday homes under one website with single-search live availability across the portfolio.
- Digital Guest Guide QR-code-based in-house guest information app that replaces printed welcome packs with fully customizable digital content covering hotel information, menus, event itineraries, upselling offers and more; used at properties such as Wave Resort.
- Talk to Maria AI voice receptionist for hotels; speaks with callers in multiple languages (English, German, Russian, Romanian, Polish, plus Bulgarian in development), searches live availability, creates reservations by voice, sends SMS/Viber follow-ups with payment links, and hands off to human staff when needed.
- Hotel App Store Marketplace within the Hospitality Suite aggregating third-party hospitality apps and tools (PMS, payments, B2B distribution, AI chatbots) that integrate via open API; lets hotels build a customized tech stack.
Quantifiable outcome
- 30,000+ hotel rooms contracted in 18 months
- +6 more outcomes
Companies that use Quendoo
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles3 records
Quendoo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration35 records
AI capability12 records
Feature10 records
Quendoo partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core, major and strategic.
- Google HotelscoreOfficial Google Hotels connectivity partner enabling hotels to feed real-time rates and availability to Google Hotels, Google Maps, and Google Search. Includes integration with Google Ads Performance Max for travel goals.
- Oracle (Opera PMS)coreIntegration with Oracle Opera PMS enabling seamless data synchronization between Quendoo platform and Oracle Property Management System for enterprise hotels.
- Clock PMS+majorIntegration partnership for seamless property management system connectivity enabling automatic reservation syncing and availability management.
- StripemajorPayment processing integration enabling secure online credit card payments for direct bookings through Quendoo Booking Engine.
- Booking.commajorOTA integration via Channel Manager for real-time price and availability distribution to Booking.com platform.
- ExpediamajorOTA integration via Channel Manager for real-time price and availability distribution to Expedia platform.
- AirbnbmajorOTA integration via Channel Manager for real-time price and availability distribution to Airbnb platform.
- HotelbedsmajorB2B accommodation wholesaler integration via Channel Manager for bed-bank distribution.
- AgodamajorOTA integration via Channel Manager for real-time price and availability distribution to Agoda platform.
- NAITM (National Association for Inbound Tourism of Macedonia)strategicStrategic partnership for Quantum - Hotel Technology Forum events in Macedonia. Joint marketing and event organization to drive digital tourism transformation in the region.
- Creato SolutionsmajorPMS integration partnership enabling connectivity with Creato Solutions hotel management software.
- Microinvest Hotel PromajorPMS integration partnership for Bulgarian market enabling connectivity with Microinvest Hotel Pro property management system.
- NovotonmajorRomanian integration partner providing API connectivity between Quendoo B2B platform and Novoton systems for tour operator connections in Romanian market.
- TUIstrategicIn advanced talks for partnership to introduce dynamic pricing in Bulgaria. TUI already works with Quendoo in Spain, Greece, and Croatia; Bulgaria expected to join in 2026 with Quendoo providing hotel access.
- Swiss IME ProgramstrategicSwiss Market Employability Program providing co-financed vouchers to support hotels in Macedonia in synchronizing management systems with global distribution channels.
Scale indicators16 records
Recent moves6 records
Expansion highlights5 records
Quendoo competitors and assessment
Company assessmentDirect peers
- SiteMinder: Global channel manager and booking engine platform serving hotels of all sizes. Directly comparable to Quendoo's Channel Manager, Booking Engine, and hotel-app-store style ecosystem, though at much larger scale and broader geographic footprint.
- Cloudbeds: All-in-one hospitality management suite combining PMS, channel manager, booking engine and marketplace. Comparable to Quendoo's integrated Hospitality Suite approach with similar target customer segments including independents and small chains.
- Mews: Cloud-native PMS and hospitality platform with integrated booking engine, payments and channel management. Overlaps with Quendoo's API-first architecture and enterprise hotel focus, especially in European markets.
- HotelRunner: Channel manager and booking engine platform popular with independent hotels and small chains, particularly in Mediterranean and Eastern European markets. Closely comparable to Quendoo's Channel Manager plus Booking Engine stack and similar SMB-friendly pricing philosophy.
- eZee Absolute: Cloud-based hotel PMS, channel manager, and booking engine suite with strong presence in emerging markets including Eastern Europe and the Balkans. Directly comparable feature set to Quendoo's Hospitality Suite, Booking Engine, and Channel Manager.
- TravelLine: Channel manager, booking engine and hotel software suite widely used across CIS, Eastern Europe, and increasingly other regions. Comparable to Quendoo's distribution and direct-booking stack with similar regional hotel customer profile.
- Little Hotelier: Platform built for small hotels, B&Bs, and vacation rentals offering PMS, channel manager, and booking engine. Closely aligned with Quendoo's SMB and serviced apartment/apart-hotel segments and transparent low-fee pricing model.
- BookingLayer (by ThinkReservations): Vacation rental and serviced apartment platform with channel manager, booking engine, and website builder. Comparable to Quendoo's Quendoo Portal, Website Generator, and channel management for vacation rentals and apart-hotels.
Emerging players
- Lighthouse (formerly OTA Insight): Revenue management and pricing intelligence platform used by hotels and chains. Comparable to Quendoo's forthcoming AI Revenue Manager and overlapping dynamic pricing capabilities for European hospitality customers.
Broad incumbents
- Booking.com Connectivity Partner Program: Booking.com's official connectivity and channel manager ecosystem, into which Quendoo's Channel Manager plugs. Functions as both a partner and indirect competitor since OTAs increasingly push their own software adjacent to Quendoo's offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Quendoo social profiles
Digital presenceQuendoo compliance and trust
Trust signalCompliance1 record
Quendoo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Quendoo leadership team
Management profileNumber of profiles
Profiles8 records
Quendoo funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Quendoo M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Quendoo
What does Quendoo do?
Quendoo is a cloud-native, API-first hospitality optimization platform (PaaS) that gives hotels, serviced apartments, vacation rentals, hostels, and tour operators an integrated suite to maximize direct bookings. Its core offerings combine a central Hospitality Suite dashboard with a Booking Engine for direct reservations, a Channel Manager distributing inventory to major OTAs, a B2B marketplace linking hotels to tour operators, a Website Generator, a Digital Guest Guide, an AI voice receptionist (Maria), and an AI Revenue Manager. Pricing is hybrid: annual subscriptions for Channel Manager and the Suite, plus transaction commissions averaging around 2% on bookings processed through the Booking Engine.
Is Quendoo a public or private company?
Quendoo is a private company. It is classified as venture growth investor backed and is currently operating.
When was Quendoo founded?
Quendoo was founded in 2004. It employs 1 to 10 people.
Where is Quendoo based?
Quendoo is headquartered in Sofia, Bulgaria, in the Europe region.
How does Quendoo make money?
Five revenue lines are on record. Booking Engine Commission is the primary driver. The others are channel Manager Annual Subscription, hospitality Suite Platform Access, quendoo B2B Marketplace and AI Products (Maria, AI Revenue Manager).
Who are Quendoo's main competitors?
Direct peers on record are SiteMinder, Cloudbeds, Mews, HotelRunner, eZee Absolute, TravelLine, Little Hotelier and BookingLayer (by ThinkReservations). Lighthouse (formerly OTA Insight) is listed as an emerging player. Booking.com Connectivity Partner Program is listed as a broad incumbent.
Does Quendoo have an API?
Yes. Deep integrations power Quendoo's cloud-native platform. Connect your own systems or third parties with powerful APIs. Quendoo B2B provides API interface enabling direct communication and automatic synchronisation between sites and other software products used by tour operators and travel agencies. Third party applications can retail their apps through Quendoo's Hotel App Store via open API. Developer documentation is at www.quendoo.com/contacts.
What industry is Quendoo in?
Quendoo's product category is Hospitality Software. Its primary akta.pro industry code is THALACAC, Channel Managers & Distribution, with a secondary code of THALACAD, Booking Engines & Direct Web Booking. Its NAICS code is 5182 and its SIC code is 7373.