OhMD
OhMD is an AI-enabled HIPAA-compliant patient communication platform serving more than 1,200 physician practices, offering two-way SMS, voicemail transcription, an AI voice assistant (Nia), and integration with 85+ EHR systems including Epic and Cerner.
- Company typePrivate
- Founded2014
- HeadquartersBurlington, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What OhMD does
OhMD is a healthcare technology company that operates an AI-enabled, HIPAA-compliant patient communication platform serving physician practices across the United States. Founded in 2014 and headquartered in Burlington, Vermont, the company provides a multi-channel communication suite that includes two-way SMS and secure texting, web chat, broadcast messaging, voicemail transcription, call-to-text, and an AI voice assistant named Nia that autonomously handles routine inbound patient calls. The platform is integrated with more than 85 EHR and practice management systems, including Epic, Cerner, eClinicalWorks, Allscripts, Athena, Greenway, and Medent, positioning OhMD as a workflow-embedded layer inside the clinical practice stack rather than a standalone messaging utility.
Underlying platform features include automation rules and smart assignments, conversation management, custom reporting, campaign tooling, multi-tenant architecture, and single sign-on. The company also exposes its messaging and voice infrastructure through the Special Delivery API, which allows third-party healthcare developers to embed patient communication into their own clinical applications. Reported customer outcomes include a 68% reduction in staff-answered calls and a 65% cost reduction, indicating that OhMD is sold primarily on operational efficiency and call-deflection economics for clinical front desks.
OhMD serves more than 1,200 physician practices, anchored by enterprise customers such as Memorial Sloan Kettering, Dana-Farber, and Unified Women's Healthcare, alongside a long tail of independent and specialty practices spanning orthopedics, pediatrics, family medicine, and other ambulatory segments. The company runs a sales-led go-to-market with demo-based acquisition and a parallel product-led channel via the developer API. Cumulative disclosed venture funding totals approximately $7.77M across five rounds, the most recent being a $4.5M raise in February 2022 led by FCA Venture Partners and Dudley Fund with participation from strategic investors GE Healthcare, Marathon Health, and OpenTempo. The leadership team is led by co-founder and CEO Ethan Bechtel, co-founder and CTO Junil Chon, and lead designer Jackson Latka.
OhMD firmographics
Firmographics- Name
- OhMD
- Legal name
- OhMD, Inc.
- Website
- https://OhMD.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- OhMD is an AI-enabled HIPAA-compliant patient communication platform serving more than 1,200 physician practices, offering two-way SMS, voicemail transcription, an AI voice assistant (Nia), and integration with 85+ EHR systems including Epic and Cerner.
- Ownership category
- akta.pro rank
OhMD industry classification
Industry- Product category
- Healthcare Patient Communication Software
- NAICS
- Telephone Call Centers (56142), Computer Systems Design Services (541512)
- SIC
- Services-Health Services (8000), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
Keywords
Where OhMD is headquartered
LocationHeadquarters
- HQ city
- Burlington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
OhMD business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Platform Subscription: Subscription-based pricing for access to the OhMD patient communication platform including AI voice agents, SMS texting, and integrations. Sold to physician practices and healthcare organizations.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
OhMD product offering
Product offeringCore offering
OhMD is an AI-enabled HIPAA-compliant patient communication platform that reduces high inbound patient call volume for physician practices. The platform combines an AI voice agent (Nia) that automatically answers routine patient calls (scheduling, reminders, refills, directions, FAQs) with two-way secure SMS texting, call-to-text conversion, web chat, voicemail transcription, broadcast messaging, and a Special Delivery API. It integrates with 85+ Electronic Health Records and Practice Management systems to embed patient communication directly into provider workflows.
Product overview
OhMD is a unified patient communication platform designed for physician practices, combining AI-powered voice automation with secure messaging. The core platform centers on the OhMD Patient Communication Software, with Nia as the flagship AI assistant for handling patient calls. The Special Delivery API extends these capabilities to developers and software partners who need to embed HIPAA compliant texting. The platform integrates with 85+ EHR and Practice Management systems to provide a seamless communication layer. Key modules include two-way SMS, call-to-text, web chat, voicemail transcription, broadcast messaging, and automation features that reduce front desk workload by automating routine inquiries while routing complex cases to staff.
Differentiator
Problem solved
Functional benefit
Products and services
- OhMD Patient Communication Platform AI-powered, HIPAA-compliant unified patient communication platform for physician practices that combines voice AI and two-way messaging to answer patient calls, texts, and chats automatically, integrate with 85+ EHR/PM systems, and free front desk staff from high-volume routine inquiries.
- Nia AI Voice Assistant AI voice agent purpose-built for healthcare that automatically answers routine patient calls including scheduling, reminders, refills, directions, and basic questions; resolves calls by voice or text and routes complex cases to staff with full context.
- Special Delivery API Developer-facing API product that allows third-party healthcare software vendors to embed HIPAA-compliant two-way SMS texting into their applications, leveraging 80+ EHR integrations as the patient communication layer.
Quantifiable outcome
- 68% reduction in staff-answered calls
- +5 more outcomes
Companies that use OhMD
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles3 records
OhMD technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability5 records
Feature10 records
OhMD partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- EpiccoreIntegration partnership providing HIPAA-compliant texting connectivity to Epic EHR users, enabling patient communication features within the Epic workflow.
- CernercoreIntegration partnership providing patient experience texting capabilities for Cerner EHR users.
- eClinicalWorkscoreIntegration partnership for HIPAA-compliant texting and patient appointment reminders for eClinicalWorks users.
- AllscriptscoreIntegration partnership providing patient texting and appointment reminders for Allscripts EHR users.
- GreenwaycoreIntegration partnership for patient text messaging with Greenway EHR/PM systems.
- 85+ EHR/PM SystemscoreExtensive integration ecosystem covering 85+ Electronic Health Records and Practice Management systems, including ModMed, Elation, AdvancedMD, DrChrono, Healthie, and many others.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
OhMD competitors and assessment
Company assessmentEmerging players
- PatientPop: PatientPop (a Tebra company) offers patient communication, scheduling, and practice growth tools for independent practices. Comparable overlap with OhMD in patient messaging and acquisition workflows for the same SMB practice segment.
- Notable: Notable applies AI-driven automation to patient intake, scheduling, and outreach workflows for health systems with deep EHR integration. Comparable to OhMD's automation/AI ambitions and EHR-integrated workflow approach, but skews more enterprise and intake-focused.
Broad incumbents
- Twilio (Healthcare/PatientComms use cases): Twilio provides programmable communications APIs used widely by healthcare developers for SMS, voice, and patient messaging. Not a direct consumer-facing competitor to OhMD, but its Segment/Engage and Programmable Messaging offerings represent the horizontal communications layer that OhMD's API product competes against for developer mindshare.
- Epic MyChart: Epic's MyChart patient portal includes secure messaging, scheduling, and increasingly AI-assisted communication features for Epic-using health systems. As the largest EHR vendor with deep workflow integration, MyChart represents both a critical integration partner for OhMD and a structural incumbent that could bundle native patient communication.
Direct peers
- Updox: Updox (now part of EverCommerce) provides HIPAA-compliant patient texting, secure messaging, and telehealth tools for physician practices with EHR integration. Competes with OhMD in the SMB/mid-market practice communication segment.
- Artera (formerly WELL Health): Artera is a patient communication platform unifying messaging, voice, and automated outreach across 80+ EHR integrations for physician practices and hospitals. Competes head-to-head with OhMD in the same EHR-integrated, multi-channel patient communication category.
- Relatient: Relatient delivers patient scheduling, reminders, two-way texting, and broadcast messaging integrated with major EHRs for medical practices and health systems. Closely comparable to OhMD on messaging-based patient engagement for ambulatory practices.
- Klara: Klara provides a patient communication and intake platform combining SMS, web forms, and EHR-integrated workflows for specialty and primary care practices. Directly competes with OhMD on HIPAA-compliant two-way messaging and EHR integration as a core differentiator.
- Solutionreach: Solutionreach is a patient relationship management platform offering text messaging, appointment reminders, recall, and reputation management for dental and medical practices. Comparable to OhMD in serving SMB physician practices with messaging-first patient communication.
- Luma Health: Luma Health offers a patient engagement platform with two-way texting, automated outreach, and EHR-integrated scheduling workflows serving physician practices and health systems. Directly comparable to OhMD in target customer, core SMS/voice capabilities, and EHR-integrated workflow model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
OhMD social profiles
Digital presenceOhMD compliance and trust
Trust signalCompliance1 record
OhMD financial estimates
Financial estimateRevenue estimate
Valuation estimate
OhMD leadership team
Management profileNumber of profiles
Profiles3 records
OhMD funding detail
Funding detailFunding overview
Funding rounds5 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OhMD M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OhMD
What does OhMD do?
OhMD is an AI-enabled HIPAA-compliant patient communication platform that reduces high inbound patient call volume for physician practices. The platform combines an AI voice agent (Nia) that automatically answers routine patient calls (scheduling, reminders, refills, directions, FAQs) with two-way secure SMS texting, call-to-text conversion, web chat, voicemail transcription, broadcast messaging, and a Special Delivery API. It integrates with 85+ Electronic Health Records and Practice Management systems to embed patient communication directly into provider workflows.
Is OhMD a public or private company?
OhMD is a private company. It is classified as venture growth investor backed and is currently operating.
When was OhMD founded?
OhMD was founded in 2014. It employs 51 to 100 people.
Where is OhMD based?
OhMD is headquartered in Burlington, United States, in the North America region.
How does OhMD make money?
One revenue line is on record: platform Subscription.
Who are OhMD's main competitors?
Emerging players on record are PatientPop and Notable. Broad incumbents are Twilio (Healthcare/PatientComms use cases) and Epic MyChart. Direct peers are Updox, Artera (formerly WELL Health), Relatient, Klara, Solutionreach and Luma Health.
Does OhMD have an API?
Yes. Special Delivery API enables developers to embed HIPAA compliant SMS into their software. The OhMD API serves as the communication layer that makes any software into patient communication software. Supports 80+ EHR integrations for two-way patient communication over SMS. Developer documentation is at www.ohmd.com/api.
What industry is OhMD in?
OhMD's product category is Healthcare Patient Communication Software. Its primary akta.pro industry code is HLACAFAH, Virtual Nursing, Telemonitoring & Command Center Platforms. Its NAICS code is 56142 and its SIC code is 8000.