What Skore does

Skore is a process mapping and improvement platform founded in 2014 in Portsmouth, United Kingdom. Originally developed as a standalone SaaS tool for visualising, analysing, and managing business processes using drag-and-drop tooling and a proprietary Universal Process Notation (UPN), Skore has been rebranded as Liberty Spark and is now operated as a product brand within Netcall Technology Limited, a publicly listed vendor on the London Stock Exchange (ticker: NET). Liberty Spark sits inside Netcall's broader Liberty Platform alongside low-code (Liberty Create), RPA (Liberty RPA), intelligent document processing (Liberty IDP, bolstered by the 2023 Parble acquisition), and contact centre (Liberty Converse) modules.

Liberty Spark's core technology combines process documentation with embedded generative AI that produces draft process maps from text descriptions, images, or existing materials, performs natural language search across the process repository, summarises multi-step workflows, and converts validated maps into automation-ready technical specifications that feed Liberty Create low-code applications. The platform is differentiated by deep integration with adjacent Liberty Platform modules, a centralised repository with audit-ready governance, role-chart embedding, and compliance support for GDPR, HIPAA, SOX, and ISO 27001. Customer logos span NHS, Nationwide, Legal & General, Network Rail, UK Power Networks, Holland & Barrett, IRIS Software Group, and multiple UK housing associations, with primary verticals being local government, healthcare, housing, insurance, financial services, rail, and utilities.

The go-to-market is operated by Netcall's enterprise field sales team complemented by implementation partners (C2-AI, Analyze Consulting, Amillan, Vision 33) and quote-based subscription pricing aligned with the broader Liberty Platform. All named customers are UK-based, and the operating geography is explicitly United Kingdom only. The Skore product team is reported at 1-10 employees, with co-founders Craig Willis (CEO), Chris Green (CCO), and Colin Claverie (CTO) still associated with the original entity. A 2021 funding round of approximately $293,241 represents the only disclosed capital event at the Skore level prior to deeper integration into Netcall.

Name

Skore

Legal name

Netcall Technology Limited

Website

https://getskore.com

Company type

Public

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

Skore (now Liberty Spark) is a UK-based process mapping and improvement platform, operating as a product brand within Netcall's Liberty Platform. It uses generative AI to create and search process maps, serving UK enterprises and public sector bodies in healthcare, government, housing, insurance, financial services, rail, and utilities.

Ownership category

akta.pro rank

Product category

Process Mapping Software

NAICS

Software Publishers (513210)

SIC

Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Dashboarding & KPI/Performance Management (HDAEAMAF)

akta.pro secondary industry

Industrial Manufacturing Processes (Lean, Six Sigma, SPC) (EDAOAGAE)

Keywords

• Process mapping software
• Business process management
• Process improvement platform
• Workflow automation
• Process intelligence

Headquarters

HQ city

Portsmouth

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Liberty Spark (formerly Skore) Subscription: Liberty Spark is sold as part of the broader Liberty Platform subscription model, providing AI-powered process mapping and improvement capabilities on a recurring subscription basis.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Skore is a process mapping and improvement platform that helps organisations discover, document, analyse and optimise how work flows across the business. It provides drag-and-drop process mapping, a centralised process repository with governance and audit controls, Universal Process Notation (UPN), and AI-powered features that generate process maps from text or images and produce automation-ready specifications. The product is now sold as Liberty Spark within Netcall's broader AI-powered Liberty Platform.

Product overview

Netcall's Liberty Platform is a unified, AI-powered platform for building, automating and connecting the systems that run organisations. The platform consists of multiple integrated modules: Liberty Create (low-code development), Liberty Converse (AI contact centre), Liberty RPA (automation), Liberty IDP (intelligent document processing), and Liberty Spark (process mapping - formerly Skore). These modules share AI capabilities and can integrate with each other, allowing applications to be generated directly from approved processes. The platform also includes industry-specific solutions for Healthcare, Local Government, Housing, Insurance, Financial Services, Rail & Transportation, Utilities, and Retail.

Differentiator

Problem solved

Functional benefit

Products and services

• Liberty Spark (formerly Skore) AI-powered process intelligence solution for enterprises and mid-market organisations that helps teams discover, map and improve how work flows. Includes drag-and-drop process mapping, Universal Process Notation (UPN), collaborative workshops, AI-generated process maps from text/images, natural language process search, centralised audit-ready repository, and conversion of validated processes into automation-ready technical specifications.

Quantifiable outcome

• IRIS Software Group identified over 600 improvement opportunities using Liberty Spark

Named customers14 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• C2-AIcoreStrategic or Co-development PartnerPartnership focused on transforming risk management across NHS, councils, and housing associations. Combines C2-AI's risk analytics capabilities with Netcall's Liberty platform for enhanced public sector solutions.
• Analyze ConsultingcoreStrategic or Co-development PartnerStrategic partnership with Great Minds aligned for consulting services. Focuses on process transformation and analytics consulting to support Liberty platform implementations.
• AmillanminorGTM or Marketing PartnerPartnership with Amillan to empower businesses with AI-enhanced contact centre solutions. Joint go-to-market efforts for Liberty Converse deployments.
• Vision 33minorChannel Partner/ Reseller/ DistributorCloud ERP partner offering on-demand content about leveraging AI to improve government service delivery. Vision 33 delivers Netcall solutions to their customer base.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Appian: Appian combines low-code application development with process mining and workflow automation, competing for the same transformation budgets and overlapping heavily with Liberty Spark + Liberty Create.
• ARIS (Software AG): ARIS is a long-standing process modelling, analysis and governance suite from Software AG, used by large enterprises for the same process documentation and improvement use cases Liberty Spark targets.
• Microsoft Visio: Microsoft Visio is the default enterprise diagramming and process mapping tool bundled into the Microsoft 365 ecosystem, representing the incumbent alternative Liberty Spark must displace.
• SAP Signavio: Signavio (owned by SAP) is a process intelligence and modelling suite with transformation governance features, competing against Liberty Spark in the same enterprise process improvement category.

Direct peers

• iGrafx: iGrafx provides business process management, modelling and analytics tools for process improvement and transformation programmes, closely comparable to Liberty Spark's process intelligence positioning.
• Bizagi: Bizagi provides business process modelling and low-code automation, competing head-on with Liberty Spark's drag-and-drop mapping and automation-ready workflow generation capabilities.
• Nintex: Nintex offers process mapping, workflow automation and low-code application development on a unified platform, directly comparable to Liberty Spark's combined process mapping + automation bridge.
• Lucidchart (Lucid): Lucidchart is a collaborative diagramming platform widely used for process mapping, BPMN visualisation and workflow documentation, directly overlapping with Liberty Spark's core mapping and collaboration use case.
• ProcessMaker: ProcessMaker offers low-code BPM and workflow automation with process mapping, targeting the same operational efficiency and transformation buyer that Liberty Spark addresses.

Emerging players

• Celonis: Celonis is a leading process mining and intelligence platform that surfaces how processes actually run from system data, an adjacent and increasingly competitive approach to Liberty Spark's mapping-first process intelligence story.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/SkoreApp
• YouTubeyoutube.com/@Netcall123
• LinkedInlinkedin.com/company/skore-labs

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Skore