Hidalgo Medical Services

What Hidalgo Medical Services does

Hidalgo Medical Services (HMS) is a non-profit Federally Qualified Health Center (FQHC) founded in 1995 and headquartered at 114 W 11th St in Silver City, New Mexico, delivering integrated primary medical, dental, behavioral health, pharmacy, family support, transportation, and senior services to the residents of Hidalgo and Grant Counties in Southwest New Mexico. It operates more than a dozen locations across the two-county service area, including primary care clinics in Silver City and Lordsburg, a Mining District Clinic in Santa Clara, school-based health centers at Cobre and Silver High Schools, five senior centers, and a mobile health unit, serving more than 15,000 patients annually. The care delivery platform is built on conventional health information technology: a third-party patient portal (Healow) for scheduling, refills, lab results, billing, and provider messaging, plus Healow Televisits for secure video consultations, an SSL-encrypted electronic health record, and care coordination through a Bridges to Care program, all supporting a Patient Centered Medical Home model recognized by HRSA at every delivery site.

HMS's revenue is generated through a mix of Section 330 federal FQHC grant funding under 42 USC 245b, patient service revenue billed through insurance or a sliding-fee scale, recurring state funding administered through the Area Agencies on Aging for senior services, and HRSA Teaching Health Center funding. As a 501(c)-style non-profit FQHC, HMS provides care regardless of ability to pay and has earned multiple HRSA quality distinctions, including Gold Tier Health Center Quality Leader status in 2020, Silver Tier in 2019, Bronze Tier in 2021, and consecutive Advancing HIT for Quality and Patient Centered Medical Home awards through 2024, plus a New Mexico Piñon Award (2017, 2019) under the Malcolm Baldrige framework. The organization is governed by a community board, led by CEO Dan Otero, and employs roughly 250 staff including clinicians, behavioral health providers, pharmacists, and support personnel, with the most recent service line addition being Vision Services launched in May 2026.

Name

Hidalgo Medical Services

Legal name

Hidalgo Medical Services

Website

https://hms-nm.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

Hidalgo Medical Services is a non-profit Federally Qualified Health Center that delivers integrated medical, dental, behavioral health, pharmacy, senior, and support services across more than a dozen locations in Hidalgo and Grant Counties, New Mexico, serving 15,000+ patients annually regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Services (Federally Qualified Health Center)

NAICS

Ambulatory Health Care Services (621), Other Ambulatory Health Care Services (6219), Outpatient Mental Health and Substance Abuse Centers (62142)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industry

School-Based Health Centers (HLAFAGAG)

Keywords

• Community health services
• Federally qualified health center
• Primary medical care
• Behavioral health services
• Senior care programs

Headquarters

HQ city

Lordsburg

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Federally Qualified Health Center (FQHC) Federal Grants: HMS operates as an FQHC grantee under 42 USC 245b, receiving federal funding through HRSA to provide healthcare services to underserved populations regardless of ability to pay.
2. Patient Service Revenue: Revenue from patient services including medical, dental, behavioral health, and pharmacy services billed through insurance or sliding fee scale.
3. State Funding for Senior Services: Recurring state funding through Area Agencies on Aging for senior center operations including meal delivery and support services.
4. Teaching Health Center Funding: HRSA-funded Teaching Health Center program supporting graduate medical education through the Family Medicine Residency Program.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Hidalgo Medical Services is a non-profit Federally Qualified Health Center (FQHC) providing integrated medical, dental, behavioral health, pharmacy, family support, transportation, and senior services across more than a dozen locations in Hidalgo and Grant Counties, New Mexico. Services are delivered on a sliding fee scale regardless of patients' ability to pay, and supplemented by telehealth visits, a patient portal, school-based clinics, and a Family Medicine Residency Program.

Product overview

Hidalgo Medical Services (HMS) is a non-profit Federally Qualified Health Center (FQHC) offering a comprehensive suite of integrated healthcare services across Hidalgo and Grant Counties in southwest New Mexico. The organization operates over a dozen locations providing medical, dental, behavioral health, pharmacy, family support, transportation, senior services, and financial services. HMS augments its core clinical services with a patient engagement platform comprising a Patient Portal (for appointment scheduling, prescription refills, lab results, and billing) and Healow Televideo Visits telehealth module for remote care delivery. Additional programs include School-Based Health Centers at local high schools, the New Beginnings Psychosocial Rehabilitation Program for adults with serious mental health conditions, a Family Medicine Residency Program (1+2 training model), Senior Services with five centers, and a Compassion for Seniors urgent-assistance program. In 2026, HMS expanded its portfolio with the launch of Vision Services.

Differentiator

Problem solved

Functional benefit

Brands

• New Beginnings: Psychosocial Rehabilitation Program providing supportive group atmosphere for adults with serious mental health conditions to learn and practice skills and achieve individualized goals
• Compassion for Seniors Program
• Bridges to Care

Products and services

• Medical Services Primary care services provided across multiple clinic locations in Hidalgo and Grant Counties, covering general medical care, preventive services, and chronic disease management for patients regardless of ability to pay.
• Dental Services Comprehensive dental care including preventive, restorative, and emergency dental services offered at HMS dental clinic locations in Hidalgo and Grant Counties.
• Behavioral Health Services Mental health and behavioral health services including therapy, psychiatric care, crisis intervention, and substance use disorder treatment delivered across multiple settings for patients in Southwest New Mexico.
• Pharmacy Services On-site pharmacy services at HMS clinic locations providing prescription medications and pharmacy consultation to patients in Hidalgo and Grant Counties.
• Family Support Services Support services for families including assistance programs, case management, and coordination of care for patients across Hidalgo and Grant Counties.
• Transportation Services Transportation program that removes barriers to care by providing rides to patients who need assistance reaching HMS clinic locations in the region.
• Bridges to Care Care coordination program linking patients to appropriate healthcare services and resources across the HMS network.
• Financial Services Billing, financial assistance, and insurance coordination services to help patients manage healthcare costs at HMS.
• Patient Portal Secure online patient engagement platform enabling appointment scheduling, prescription refills, lab and imaging results viewing, billing statement access, medical records review, referral requests, and direct messaging with providers.
• Healow Televideo Visits Telehealth platform enabling patients to meet with providers by secure video using smartphone, tablet, or computer, allowing quality care from home while maintaining HIPAA compliance and SSL encryption.
• New Beginnings Psychosocial Rehabilitation Program Psychosocial rehabilitation program providing a supportive group atmosphere for adults with serious mental health conditions to learn and practice skills in basic living, relaxation, socialization, and consumer empowerment.
• Family Medicine Residency Program Graduate medical education program funded by HRSA Teaching Health Center program, established in 2013, using a 1+2 model with first-year training at Memorial Medical Center in Las Cruces followed by two years at HMS in Grant and Hidalgo Counties. The program graduated 13 resident physicians during its operation.
• Vision Services Eye care services newly launched in 2026, expanding HMS care offerings to include vision care in Hidalgo and Grant Counties.
• Senior Services Senior center programs providing meals (congregate and home delivery), social interaction, transportation, and medical education across five centers in Mimbres, Santa Clara, Silver City, Gila, and Lordsburg. Delivered over 102,000 meals annually to 500+ seniors.
• School-Based Health Centers Health clinics located on or near school property at Cobre High School and Silver High School providing primary care, mental health services, immunizations, and sports physicals for students, staff, and faculty.
• Compassion for Seniors Program HMS-created program initiated April 2022 providing basic needs support to seniors 60+ including household repairs, rent, mortgage, utilities, and other urgent needs funded through community donations and legislative allocations.

Quantifiable outcome

• Top 10% clinical quality performance nationally
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

21 partnerships are on record, tiered supporting and core.

• State Representative Rebecca DowsupportingStrategic or Co-development Partner · 17 December 2021Through advocacy of State Representative Rebecca Dow, HMS received $15,000 recurring funds for Senior Services through Capital Outlay Junior Bill funding. Representative Dow advocated for seniors in Grant and Hidalgo County.
• Aging and Long Term Services DepartmentsupportingStrategic or Co-development Partner · 11 May 2020State partner providing food for senior services. HMS worked with this department along with multiple sponsors to provide food boxes to over 900 seniors during COVID-19 pandemic.
• Freeport McMoransupportingStrategic or Co-development Partner · 11 May 2020Corporate sponsor partner for senior food distribution program during COVID-19, helping provide food boxes to over 900 seniors in Hidalgo and Grant Counties.
• The CommonssupportingStrategic or Co-development Partner · 11 May 2020Local partner sponsor for senior food distribution program during COVID-19 pandemic.
• Southwest Council (Priscilla Lucero)supportingStrategic or Co-development Partner · 11 May 2020Local agency partner including Director Priscilla Lucero for senior food distribution coordination during COVID-19.
• Silver Health CaresupportingStrategic or Co-development Partner · 12 March 2020Regional healthcare partner that participated in COVID-19 preparedness meetings with HMS, Gila Regional Medical Center, Cassie Health Center, Fort Bayard Medical Center, and Hidalgo County Detention Center.
• Fort Bayard Medical CentersupportingStrategic or Co-development Partner · 12 March 2020Regional healthcare partner participating in COVID-19 preparedness coordination meetings with HMS and other local healthcare entities.
• Hidalgo County Detention CentersupportingStrategic or Co-development Partner · 12 March 2020County partner participating in regional COVID-19 preparedness discussions with HMS and other healthcare providers.
• Memorial Medical Center (Las Cruces)coreStrategic or Co-development PartnerMemorial Medical Center serves as the primary training site for the first year of the HMS Family Medicine Residency Program (1+2 model). Residents spend their first year at Memorial Medical Center before returning to HMS for years two and three.
• Gila Regional Medical CentercoreStrategic or Co-development PartnerPartner in the HMS Family Medicine Residency Program, providing clinical training opportunities for resident physicians in the Grant and Hidalgo County area.
• Southern New Mexico Family Medicine Residency ProgramsupportingStrategic or Co-development PartnerEducational partnership supporting graduate medical education and training for the HMS Family Medicine Residency Program.
• University of New MexicosupportingStrategic or Co-development PartnerAcademic partnership supporting the HMS Family Medicine Residency Program with educational resources and accreditation compliance through ACGME.
• Northern Navajo Medical CentersupportingStrategic or Co-development PartnerPartner in the HMS Family Medicine Residency Program providing training experiences for residents.
• New Mexico Psychology Internship Consortium (NM-PIC)coreStrategic or Co-development PartnerHMS is a founding partner in NM-PIC along with Iiná Counseling Services at Indian Health Service in Shiprock and New Mexico Behavioral Health Institute in Las Vegas. Consortium shares resources and faculty for providing quality doctoral psychology internship training focusing on culturally relevant treatment.
• Southwest Bone and Joint InstitutesupportingStrategic or Co-development PartnerClinical training partner for HMS Family Medicine Residency Program providing orthopedic and musculoskeletal education.
• Cassie Health CentersupportingStrategic or Co-development PartnerPartner in the HMS Family Medicine Residency Program for clinical training experiences.
• Sierra DermatologysupportingStrategic or Co-development PartnerClinical training partner for dermatology education within the HMS Family Medicine Residency Program.
• Amplified TherapysupportingStrategic or Co-development PartnerTherapy partner providing clinical training experiences for HMS Family Medicine Residency Program.
• Desert Springs Physical TherapysupportingStrategic or Co-development PartnerPhysical therapy partner providing clinical training experiences for HMS Family Medicine Residency Program.
• Emergency Staffing SolutionssupportingStrategic or Co-development PartnerEmergency medicine training partner for HMS Family Medicine Residency Program.
• WNMU Athletics DepartmentsupportingStrategic or Co-development PartnerWestern New Mexico University athletics partner providing sports medicine training experiences for residents.

Scale indicators10 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Presbyterian Medical Services: New Mexico-based FQHC operating multiple clinic locations statewide, providing integrated medical, dental, and behavioral health services to underserved populations. Closest comparable peer as a multi-site New Mexico FQHC with similar service lines and FQHC funding model.
• El Centro Family Health: Federally Qualified Health Center serving rural northern New Mexico with multiple clinic locations providing medical, dental, and behavioral health services. Directly comparable as a New Mexico FQHC serving rural underserved communities with similar scope of services.
• Ben Archer Health Center: Federally Qualified Health Center operating across southern New Mexico with multiple sites providing primary care, dental, behavioral health, and pharmacy services. Direct FQHC peer serving similar rural New Mexico populations with comparable integrated service model.
• First Choice Community Healthcare: Albuquerque-based FQHC operating multiple locations across central New Mexico providing medical, dental, behavioral health, and pharmacy services. Comparable as a multi-site FQHC in New Mexico serving underserved populations with sliding fee scale and HRSA funding.
• Las Clinicas del Norte: Federally Qualified Health Center serving rural northern New Mexico communities with comprehensive primary care services. Directly comparable as a rural New Mexico FQHC with similar patient population, geographic challenges, and integrated service approach.
• La Clinica del Pueblo: Federally Qualified Health Center providing comprehensive primary care, behavioral health, and support services to underserved populations. Comparable as a community-based FQHC with sliding fee scale and HRSA funding serving low-income and uninsured patients.

Regional players

• La Casa Family Health Center: FQHC operating in eastern New Mexico providing medical, dental, and behavioral health services in rural communities. Comparable as a New Mexico FQHC serving rural populations, though operating in a different geographic region than HMS.
• Roosevelt General Hospital: Critical Access Hospital in eastern New Mexico providing healthcare services including primary care to rural communities. Comparable as a rural New Mexico healthcare provider serving underserved populations, though hospital-based rather than FQHC.

Broad incumbents

• Gila Regional Medical Center: Critical Access Hospital serving Grant and Hidalgo Counties, the same service area as HMS. Operates as a broader healthcare incumbent providing inpatient and outpatient services, partnering with HMS on residency training and patient referrals.

Others

• National Association of Community Health Centers: National membership organization representing FQHCs and providing advocacy, training, and resources to community health centers. Relevant as the industry association governing HMS's FQHC operational standards and federal funding advocacy.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/hmsnm
• Facebookfacebook.com/hmsnm
• LinkedInlinkedin.com/company/hidalgo-medical-services

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hidalgo Medical Services