ImproveWell
ImproveWell is a UK-based digital staff-engagement SaaS platform that enables NHS and healthcare organisations to capture real-time frontline ideas, sentiment and pulse-survey feedback, driving staff-experience and quality-improvement outcomes across acute, mental health, maternity and primary care.
- Company typePrivate
- Founded2016
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ImproveWell does
ImproveWell is a UK-based digital staff-engagement and continuous-improvement platform focused on NHS and healthcare organisations. The product, founded in 2016 and now operating as a trading name of Schappit Ltd alongside Silicon Practice following acquisition, consists of a mobile-first SaaS application (iOS, Android, web) structured around five integrated modules: Idea Hub (collaborative improvement ideas with progress tracking), Pulse Surveys (lightweight survey creation and distribution), Sentiment Tracker (daily "How I'm Feeling" check-ins and real-time morale monitoring), Data Dashboard (analytics, custom reporting and workforce sentiment tracking) and Stakeholder Insights (customisable portals extending feedback collection beyond frontline staff). The underlying architecture is cloud-hosted on AWS, with Zendesk powering customer support ticketing and Amplitude providing product analytics, and the platform carries an "AI-powered Insights" layer that includes sentiment analysis of aggregated free-text submissions. ImproveWell explicitly aligns its content library with the Institute for Healthcare Improvement's Framework for Improving Joy in Work and is designed to be mobile-first for frontline NHS use.
The company sells through direct enterprise sales to NHS trusts and via procurement frameworks including NHS Shared Business Services and the UK G-Cloud, on an annual or multi-year subscription basis with quote-based pricing. Primary customers are NHS healthcare organisations across acute, mental health, community and primary care, with documented deployments at East London NHS Foundation Trust, Royal Cornwall Hospitals NHS Trust, NHS Nightingale Hospital London, Shrewsbury & Telford Hospital NHS Trust, Southern Health and Social Care Trust, Royal College of Psychiatrists' Enjoying Work collaborative, and the University of Minnesota Department of Orthopedic Surgery. Strategic co-development partners include the Institute for Healthcare Improvement (which adopted ImproveWell for its international Joy in Work collaborative in September 2021, reaching teams in the UK, US, Canada and Kenya) and the Royal College of Psychiatrists (national Enjoying Work collaborative of 38 teams across 16 organisations).
ImproveWell firmographics
Firmographics- Name
- ImproveWell
- Legal name
- ImproveWell LTD
- Website
- https://improvewell.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ImproveWell is a UK-based digital staff-engagement SaaS platform that enables NHS and healthcare organisations to capture real-time frontline ideas, sentiment and pulse-survey feedback, driving staff-experience and quality-improvement outcomes across acute, mental health, maternity and primary care.
- Ownership category
- akta.pro rank
ImproveWell industry classification
Industry- Product category
- Healthcare Workforce Engagement Software
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)
Keywords
Where ImproveWell is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
ImproveWell business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Platform Subscription: Annual or multi-year subscription licensing for NHS and healthcare organizations to access the ImproveWell platform, including Idea Hub, Sentiment Tracker, Pulse Surveys, and Data Dashboard modules
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise NHS contracts - Quote-based pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
ImproveWell product offering
Product offeringCore offering
ImproveWell sells a digital staff engagement and continuous improvement platform for healthcare organisations, primarily NHS trusts. The platform consists of a unified smartphone app and web dashboard that combines five core feedback systems — Idea Hub, Pulse Surveys, Sentiment Tracker, Data Dashboard and Stakeholder Insights — to capture real-time frontline insights, monitor workforce sentiment, and support quality improvement initiatives. It is delivered as an annual or multi-year SaaS subscription.
Product overview
ImproveWell is a digital platform for continuous improvement and staff engagement in health and care organisations, primarily serving the NHS. The platform consists of a unified smartphone app and web dashboard built around five core feedback systems: Idea Hub for gathering and collaborating on improvement ideas, Pulse Surveys for tailored survey creation, Data Dashboard for real-time analytics and reporting, Sentiment Tracker for monitoring workforce morale in real time, and ImproveWell Insights for stakeholder feedback. These integrated modules work together to enable organisations to capture frontline insights, drive data-driven decisions, and create cultures of continuous improvement. The platform is available as a mobile app (iOS and Android) and web application.
Differentiator
Problem solved
Functional benefit
Brands
- Idea Hub: Feature for gathering ideas for improvement, discussing and refining collaboratively, and tracking progress and implementation.
- Pulse Surveys
- Sentiment Tracker
- Data Dashboard
- Stakeholder Insights
Products and services
- Idea Hub
Quantifiable outcome
- 50% improvement in staff enjoyment at work, 41% reduction in burnout symptoms, 38% increase in staff recommending workplace
- +4 more outcomes
Companies that use ImproveWell
Customer profileNamed customers7 records
Segments7 records
Ideal customer profiles3 records
ImproveWell technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature6 records
ImproveWell partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core, flagship and minor.
- Silicon PracticecoreSilicon Practice is the parent company of ImproveWell following acquisition. Together they are driving digital transformation for patients and staff in healthcare. ImproveWell operates as a trading name of Schappit Ltd under the Silicon Practice family.
- NHS Shared Business ServicescoreImproveWell is available through NHS Shared Business Services procurement framework enabling NHS organisations to purchase through established government procurement channels.
- Institute for Healthcare Improvement (IHI)flagshipIHI adopted ImproveWell as the digital platform for their international Joy in Work collaborative in September 2021, with 18 teams from 15 organisations across NHS, US, Canada and Kenya using the platform. ImproveWell's solution was designed in alignment with IHI's Framework for Improving Joy in Work.
- Royal College of PsychiatristsflagshipRCPsych launched a national Enjoying Work collaborative using ImproveWell, with 38 teams from 16 organisations across England and Wales participating. The programme achieved 50% improvement in staff enjoyment at work.
- East London NHS Foundation TrustflagshipELFT partnered with ImproveWell to develop the digital solution supporting IHI's Framework for Improving Joy in Work. Over 50 teams participated in the Enjoying Work programme, with results published in British Journal of Healthcare Management.
- Quiddity Health LtdminorQuiddity Health Ltd works alongside ImproveWell as a Joint Data Controller to support marketing and business development activities in healthcare sector.
- AWS (Amazon Web Services)coreAWS provides cloud-hosted server infrastructure for the ImproveWell platform, ensuring reliable and scalable service delivery.
Scale indicators14 records
Recent moves7 records
Expansion highlights6 records
ImproveWell competitors and assessment
Company assessmentDirect peers
- 15Five: Continuous employee performance and engagement platform offering pulse surveys, feedback and manager check-ins — direct competitor in the lightweight engagement-and-listening category.
- TINYpulse: Employee pulse survey and engagement platform with anonymous feedback and recognition; comparable offering for organizations seeking simple, ongoing workforce listening.
- Waggl: Employee crowdsourcing and idea-management platform with healthcare clients; closest direct analogue to ImproveWell's Idea Hub and pulse feedback capabilities for frontline workforces.
- Officevibe (Workleap): Employee feedback and pulse survey tool focused on manager-level team engagement; comparable in scope to ImproveWell's Pulse Surveys and Sentiment Tracker modules.
- Humu: People-science-driven engagement platform using nudges and pulse feedback to improve employee experience; comparable in focus on lightweight, science-backed engagement loops.
Broad incumbents
- Workday Peakon: Workday-owned employee voice and engagement platform tightly integrated into the broader Workday HCM suite — a credible threat to standalone engagement tools in healthcare systems seeking vendor consolidation.
- Lattice: People management platform combining performance, engagement surveys and analytics — competes for HR-tech wallet share in mid-market and enterprise accounts pursuing integrated people platforms.
- Qualtrics (EmployeeXM): Large-scale experience management suite with deep employee engagement, sentiment analysis and pulse capabilities — competes on breadth and analytics depth against ImproveWell's narrower vertical stack.
- Culture Amp: Established employee experience platform with engagement surveys, pulse and performance modules that increasingly targets healthcare and large enterprise buyers.
- LinkedIn Glint: Microsoft/LinkedIn employee engagement and sentiment platform offering pulse surveys and workforce insights as part of a broader talent suite — competitors in survey-driven engagement analytics.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
ImproveWell social profiles
Digital presenceImproveWell compliance and trust
Trust signalCompliance3 records
ImproveWell financial estimates
Financial estimateRevenue estimate
Valuation estimate
ImproveWell leadership team
Management profileNumber of profiles
Profiles3 records
ImproveWell funding detail
Funding detailFunding overview
Funding rounds3 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ImproveWell M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ImproveWell
What does ImproveWell do?
ImproveWell sells a digital staff engagement and continuous improvement platform for healthcare organisations, primarily NHS trusts. The platform consists of a unified smartphone app and web dashboard that combines five core feedback systems — Idea Hub, Pulse Surveys, Sentiment Tracker, Data Dashboard and Stakeholder Insights — to capture real-time frontline insights, monitor workforce sentiment, and support quality improvement initiatives. It is delivered as an annual or multi-year SaaS subscription.
Is ImproveWell a public or private company?
ImproveWell is a private company. It is classified as corporate owned and is currently operating.
When was ImproveWell founded?
ImproveWell was founded in 2016. It employs 11 to 50 people.
Where is ImproveWell based?
ImproveWell is headquartered in London, United Kingdom, in the Europe region.
How does ImproveWell make money?
One revenue line is on record: saaS Platform Subscription.
Who are ImproveWell's main competitors?
Direct peers on record are 15Five, TINYpulse, Waggl, Officevibe (Workleap) and Humu. Broad incumbents are Workday Peakon, Lattice, Qualtrics (EmployeeXM), Culture Amp and LinkedIn Glint.
Does ImproveWell have an API?
No public API is recorded for ImproveWell.
What industry is ImproveWell in?
ImproveWell's product category is Healthcare Workforce Engagement Software. Its primary akta.pro industry code is HLACAEAJ, Adherence, Reminders & Engagement Automation (Medication/Follow-up). Its SIC code is 7372.