Health and Care Innovations

What Health and Care Innovations does

Health and Care Innovations Limited (HCI) is a UK-based private digital health company founded in 2015 and headquartered in Newton Abbot, Devon, that builds the CONNECTPlus platform — a multi-condition, multi-language patient-facing app and clinician dashboard designed to help NHS organisations reduce demand, waiting lists, and backlogs. The platform consolidates condition-specific patient education (drawing on the UK's largest library of 1,200+ clinician-approved health videos and 5,000+ clips for custom production), symptom trackers, medication management, appointment reminders, PROMs/PREMs surveys, and a clinician-facing dashboard for cohort-level insight. It supports 50+ conditions across pathways including rheumatology, cardiology, ophthalmology, gastroenterology, respiratory, diabetes, and prehab/rehab, and integrates with NHS login (SSO), the NHS Personal Demographics Service FHIR API, and bidirectional EHR read/write. Wearable data is ingested from OMRON, Fitbit, Garmin, and Apple Health, and the platform is delivered as a white-labelled, localised solution per trust.

HCI monetises primarily through SaaS subscriptions to NHS trusts, hospitals, and Integrated Care Systems, procured via the G-Cloud 14 framework, with bespoke video production services as a secondary revenue line. The customer base spans 20+ named NHS organisations (Torbay and South Devon, West Hertfordshire Hospitals, Sheffield Teaching Hospital, Cambridge University Hospitals, North Middlesex, Liverpool and Dorset CCGs, among others) plus a small number of enterprise logos (Legal & General, IQVIA, Medtronic). Operations are UK-domestic only per the company's Terms & Conditions. Compliance posture is NHS-grade, including DSPT 'Standards Exceeded', Cyber Essentials Plus, IASME Level 1, ICO registration, PIF TICK accreditation, and DCB 0129 clinical safety compliance.

The company has raised approximately £1.27M cumulatively across a 2023 £880,000 round and a March 2025 ~£385,000 investment from The FSE Group, with no disclosed institutional VC/PE backing. Leadership comprises Founder & Chairman Richard Wyatt-Haines, Managing Director Hugh Kelly (joined 2017, MD since 2021/22), Director Ellen Jenkins, and Compliance Lead Samuel Wyatt-Haines. HCI has built strategic relationships with the University of Exeter (Knowledge Transfer Partnership), South West AHSN, The Health Foundation Q Exchange, and Health Education England, and was named in the DIT UK Digital Health Playbook (First 100 Companies). Reported customer outcomes include 40%+ helpline call reductions, 75% less nurse time on patient education, 240% Year 1 ROI on a £100k investment, and £110,000 annual savings on a colonoscopy pathway at West Hertfordshire.

Name

Health and Care Innovations

Legal name

Health and Care Innovations Limited

Website

https://hci.digital

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Health and Care Innovations (HCI) is a UK private digital health company that builds the CONNECTPlus multi-condition patient app and clinician dashboard, plus the UK's largest patient-facing health video library, sold primarily as SaaS to NHS trusts and Integrated Care Systems to reduce demand and waiting lists.

Ownership category

akta.pro rank

Product category

Digital Health SaaS

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

Keywords

• Digital health platform
• Patient self-management software
• NHS digital pathways
• Remote patient monitoring
• Healthcare video library

Headquarters

HQ city

Newton Abbot

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Software Licensing: CONNECTPlus and Health and Care Video Library are offered as Software as a Service to NHS trusts, hospitals, and healthcare organizations. Pricing appears quote-based for enterprise NHS clients. Available through G-Cloud 14 framework for simplified public sector procurement.
2. Video Production Services: Custom video production for specific client needs using library of over 5,000 health-related video clips. Videos for staff training and patient education created on request.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Health and Care Innovations develops and licenses CONNECTPlus, a multi-condition, multi-language digital health SaaS platform that enables NHS and private healthcare organisations to deliver patient education, remote monitoring, symptom tracking, medication management, and clinical decision support across over 50 conditions. The platform is supported by the Health and Care Video Library, the UK's largest collection of patient-facing clinical videos (1,200+ titles), and is sold primarily through annual enterprise subscriptions to NHS trusts, integrated care systems, and healthcare insurance partners via the G-Cloud 14 procurement framework.

Product overview

Health and Care Innovations (HCI) offers a unified digital health platform centred on the CONNECTPlus app — the only multi-condition, multi-language patient-facing platform designed to reduce NHS demand, backlogs, and waiting lists. CONNECTPlus serves as the core product, integrating condition-specific information, symptom trackers, medication management, appointment reminders, PROMs/PREMs surveys, and clinician dashboards. It is supported by the Health and Care Video Library, the UK's largest collection of patient-facing health videos (over 1,200 titles), developed with NHS clinical teams. The platform also includes a Resource Hub for project-specific asset management and collaboration. All offerings are available in any language and across all types of public and private healthcare, with a 3-phase implementation model enabling rapid deployment.

Differentiator

Problem solved

Functional benefit

Brands

• CONNECTPlus: A multiple conditions digital health app enabling patients to manage all their conditions in one place with information, symptom trackers, medication management, and clinician dashboards.
• Health and Care Video Library

Quantifiable outcome

• 40%+ reduction in daily helpline calls
• +8 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered flagship, core and strategic.

• Torbay and South Devon NHS Foundation TrustflagshipStrategic or Co-development PartnerLong-standing strategic partnership since 2018 for co-design and development of CONNECTPlus. First pilot in Rheumatology and MS (Neurology) pathways. Trust reports 42% reduction in helpline calls and 90% removal of face-to-face methotrexate appointments. Over 20 conditions now deployed across the trust.
• University of ExetercoreStrategic or Co-development PartnerKnowledge Transfer Partnership focused on developing and embedding knowledge regarding long-term health conditions management using CONNECTPlus. Aims to identify, select, and implement behaviour change techniques for digital delivery using best available evidence.
• South West AHSNcoreStrategic or Co-development PartnerAcademic Health Science Network partnership for patient participatory co-design events and innovation diffusion. Funded co-design events that identified need for unified multi-condition care apps.
• Legal & GeneralstrategicOEM/ Whitelabel/ Licensing PartnerEmployee health and wellbeing partnership supporting Legal & General employees with CONNECTPlus health management tools.
• NHS England / NHS DigitalcoreTechnology or IntegrationNHS login integration for identity verification and single sign-on. NHS PDS FHIR API integration for NHS Number validation. Health and Care Video Library supported by NHS England for national deployment during COVID-19 pandemic.
• Kaleidoscope Consultants LimitedcoreImplementation/ SI/ Consulting PartnerExternal Data Protection Officer service provider ensuring HCI governance and compliance with UK GDPR requirements.
• Ethos Digital Health LimitedcoreImplementation/ SI/ Consulting PartnerClinical Safety Officer service provider (Patrick Lester) ensuring CONNECTPlus clinical risk management complies with DCB 0129 standards.
• Health Education EnglandstrategicStrategic or Co-development PartnerPartnership for elearning content development including podiatry apprenticeship course with 83 videos developed for HEE elfh platform.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cognitant Group: UK-based health information and patient education platform that creates personalized health content and digital tools. Closest direct peer to HCI's CONNECTPlus and Health and Care Video Library offerings, serving similar NHS trust customers with patient-facing educational content.
• DrDoctor: UK NHS patient engagement platform offering appointment management, patient initiated follow-up (PIFU), and digital pre-assessment. Direct competitor in NHS-focused patient pathway digitization with overlapping use cases in appointment reminders and patient communication.
• AccuRx: UK healthcare communication platform used by 90%+ of GP practices for patient messaging, video consultations, and patient engagement. Strong NHS primary care footprint with ~£35M+ funding; competes in adjacent patient engagement and communication space with NHS integration.
• Patients Know Best: UK patient portal platform integrated with NHS trusts providing patients access to their medical records and care plans. Direct competitor in patient-facing NHS digital health with established trust deployments and similar value proposition of patient empowerment and self-management.
• my mhealth: UK digital health company offering multi-condition self-management apps for conditions including COPD, asthma, diabetes, and heart disease. Direct competitor to CONNECTPlus in the NHS multi-condition patient self-management category with similar clinical evidence and NHS trust deployments.

Broad incumbents

• Huma (formerly Medopad): Global digital health platform for remote patient monitoring and decentralized clinical trials. Broader scope than CONNECTPlus (hospital systems globally, pharma, clinical research) but overlaps in remote monitoring, wearable integrations, and patient-reported outcomes capture.
• Orion Health: Global healthcare technology company offering population health management, EHR-integrated patient engagement, and care coordination platforms. Competes in NHS market with broader portfolio including care coordination, patient portals, and population health — overlapping with CONNECTPlus's clinician dashboard and care pathway features.

Emerging players

• Wellmind Health: UK digital therapeutics platform delivering NHS-approved mental health and chronic condition self-management programs. Adjacent peer with similar NHS digital mental health and self-management positioning and similar funding scale.
• Liva Healthcare: European digital health platform focused on chronic condition management and lifestyle change programs. Overlaps with CONNECTPlus in multi-condition chronic disease self-management and NHS-relevant use cases, with presence in UK and Nordic markets.
• Oviva: European digital health provider for lifestyle-related conditions including type 2 diabetes, obesity, and pre-diabetes. Partial overlap with CONNECTPlus in chronic condition digital support, particularly diabetes pathways, with NHS-relevant evidence base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/hcidigital/posts/?feedView=all&utm_source=hci
• Xx.com/hcidigital

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Health and Care Innovations