City of Henderson

What City of Henderson does

The City of Henderson is a charter municipal government incorporated in 1953 in Nevada, USA, serving a population of 369,167 residents. It delivers the full range of municipal services through departments including Police, Fire, Utility Services, Parks and Recreation, Public Works, Finance, Community Development, Building and Fire Safety, Business Licensing, Municipal Court, and Information Technology. Service delivery is hybrid: in-person at City Hall (240 S. Water St.) and four police stations, by phone through a 24-hour utility call center, and online through integrated citizen portals (DSC Online for permits, InvoiceCloud for payments, WebTrac/Henderson Happenings for recreation, mywateraccount for utility billing, Contact Henderson/Comcate for service requests, and GovernmentJobs/NeoGov for hiring).

Core infrastructure includes a recently upgraded $100M Water Reclamation Facility with a 12-million-gallon biological nutrient removal basin that reclaims approximately 30% of water for local reuse (golf courses, cemetery, Henderson Bird Viewing Preserve) and returns the remainder to Lake Mead via the Las Vegas Wash under the Southern Nevada Water Authority return-flow credit system. The city also maintains advanced metering infrastructure for water, a dedicated GIS department, a Smart City Strategy housed in IT, a 9-1-1 Communications Center with Text-to-9-1-1, and the CAPTURE community video surveillance program.

Revenue is generated through a diversified set of streams: usage-based utility fees (water, sewer, reclaimed water), recurring business license fees under Henderson Municipal Code Title 4, transaction-based fees (municipal court fines, ambulance invoices, animal protection citations), subscription-like fees (property/special assessments, recreation memberships), and one-time permit fees (building, fire, civil, special event/film). Pricing includes a 2.8% nonrefundable convenience fee on most credit/debit card payments. Customers are segmented across Henderson residents (primary), local businesses and developers (primary, with 736 new businesses recorded annually), visitors and tourists (secondary), and job seekers/city workforce (secondary). Governance is provided by an elected Mayor (Michelle Romero) and four ward-based City Council members, with administrative leadership from a City Manager.

Name

City of Henderson

Legal name

City of Henderson

Website

https://cityofhenderson.com

Company type

Private

Founded year

1953

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Henderson is a charter municipal government incorporated in 1953 in Nevada, serving 369,167 residents through police, fire, water/wastewater utilities, parks and recreation, permitting, business licensing, and municipal court services via City Hall, four police stations, online portals, and a 24-hour call center.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Sewage Treatment Facilities (221320)

SIC

Water Supply (4941), Sanitary Services (4950), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industry

Master-Planned Community & POA Management (BPAJAHAD)

Keywords

• Municipal government services
• Water and wastewater utilities
• Building permit services
• Parks and recreation programs
• Public safety services

Headquarters

HQ city

Henderson

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Utility Services (Water, Sewer, Reclaimed Water): Recurring fees for water, wastewater, and reclaimed water service to residential and business customers, including tiered potable water rates, raw and reclaimed water rates, system development charges, and pretreatment program fees; bills payable online or via 24-hour phone system.
2. Building, Fire, and Civil Permits: One-time fees for building, fire, civil, and special event/film permits administered through the Development Services Center; pay-per-permit via DSC Online.
3. Business Licensing Fees: Recurring business license fees charged under Henderson Municipal Code Title 4 and Nevada Revised Statutes, payable online; includes room tax collection.
4. Municipal Court Fines and Fees: Collection of traffic citations, criminal misdemeanor fines, civil infractions, and probation/program fees through the Henderson Municipal Court, payable online.
5. Ambulance and General Invoices: Patient billing for ambulance transport and other general invoices (MSC-prefixed) payable online via credit/debit card or e-check.
6. Recreation, Parks & Program Fees: Memberships, class/program registration fees (Henderson Happenings / WebTrac), facility rentals, picnic reservations, and special event fees for parks and recreation.
7. Animal Protection Services Fees & Donations: Pet license fees, administrative citations/fines, shelter animal adoption-related donations, and gift purchases through Amazon Wish Lists.
8. Property & Special Assessment Revenue: Property tax administration, Local Improvement District (LID) special assessments, and redevelopment agency property tax increment administered by Finance.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels12 records

Core offering

The City of Henderson is a charter municipal government serving 369,167 residents that provides essential municipal services including potable water and wastewater reclamation (via a $100M upgraded Water Reclamation Facility), public safety (Police and Fire departments with a 9-1-1 Communications Center), parks and recreation programs, building and fire safety permitting, business licensing, animal protection services, and municipal court operations. It operates APWA-accredited utility services and delivers these services through City Hall offices, four police stations, online self-service portals, and a 24-hour call center.

Product overview

The City of Henderson operates as a single municipal government rather than a discrete SaaS product, but its digital footprint is composed of a connected platform-plus-modules architecture centered on the cityofhenderson.com website and integrated citizen-service portals. The core Utility Services module (water, wastewater, reclaimed water, and the $100M Water Reclamation Facility) anchors the portfolio and feeds downstream offerings such as the Water Conservation Program, Water Quality Report, and APWA-accredited Customer Care Center. Around it, the Development Services Center (permits, plan review, inspections via dsconline.cityofhenderson.com), Business Licensing, Municipal Court online services, Animal Protection Services, and Parks and Recreation (including the Henderson Happenings App and WebTrac online registration) form complementary service modules, while the GIS/Open Data Portal and Contact Henderson (Comcate) service-request platform provide citywide digital infrastructure. Public-safety modules (Henderson Police Department with 9-1-1 Communications Center, Henderson Fire Department, 988 Crisis Response Team) and special-interest venues (Henderson Bird Viewing Preserve, Wildhorse Golf Club, America First Center, Lee's Family Forum) complete the service portfolio, all supported by shared technology platforms including InvoiceCloud for payments, GovernmentJobs for hiring, Hyland AgendaOnline for meeting agendas, and Volgistics for volunteer management.

Differentiator

Problem solved

Functional benefit

Brands

• Henderson Happenings: City of Henderson's branded community events and activities platform/app for residents and visitors.
• America First Center

Quantifiable outcome

• 369,167 population served; 736 new businesses; 84 hiking trails
• +5 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature7 records

Partnerships

Eleven partnerships are on record, tiered flagship / core water partnership, cooperative regional asset disposal, operational surplus-disposal vendor, flagship business community partner, recreational partnership - venue, recreational partner venue, education/workforce partner, event venue partner, service program partner, federal recognition body and community youth program partner.

• Southern Nevada Water Authority (SNWA)flagship / core water partnershipStrategic or Co-development PartnerSNWA operates the return-flow credit system under which every gallon of reclaimed water Henderson returns to Lake Mead (via the Las Vegas Wash) enables the region to withdraw an equivalent volume from the Colorado River. Roughly 99% of indoor water in the SNWA service area is recycled through direct reuse or lake return. The Water Reclamation Facility is integral to this regional water reuse ecosystem.
• Clark County (NV) and Las Vegas-area Government Agenciescooperative regional asset disposalChannel Partner/ Reseller/ DistributorParticipates with Clark County and other Las Vegas-area agencies in online government surplus auctions conducted by JJ Kane Auctions for disposal of light-duty vehicles, boats, motorcycles, heavy-duty equipment such as cranes, tractors, large trucks, and trailers.
• JJ Kane Auctionsoperational surplus-disposal vendorChannel Partner/ Reseller/ DistributorThird-party online auction house used to dispose of surplus government vehicles and equipment from Henderson and other Las Vegas-area agencies. On-site preview is available at JJ Kane's Southern Nevada location.
• Henderson Chamber of Commerceflagship business community partnerGTM or Marketing PartnerLinked from the City website under Business resources to connect local businesses with City economic development services, incentive programs, and redevelopment assistance.
• America First Centerrecreational partnership - venueStrategic or Co-development PartnerFeatured under Special Interest on the City website; hosts free skate programs and Henderson events. Operates as a major community recreation venue in partnership with the City.
• Wildhorse Golf Clubrecreational partner venueStrategic or Co-development PartnerListed under Special Interest on the City website; receives reclaimed water for irrigation from the City's Water Reclamation Facility.
• Nevada State Universityeducation/workforce partnerStrategic or Co-development PartnerCity Manager received Honorary Master's Degree from Nevada State University (May 2026); the City also references the Nevada State University Campus Master Plan under Community Development special projects.
• Lee's Family Forumevent venue partnerStrategic or Co-development PartnerFeatured under Special Interest on the City website; venue for the Tabernacle Choir Watch Party and other community events.
• AmeriCorpsservice program partnerImplementation/ SI/ Consulting PartnerCity of Henderson is now recruiting AmeriCorps volunteers to serve the community; AmeriCorps positions listed on the City Employment page under Human Resources.
• U.S. Election Assistance Commissionfederal recognition bodyOthersHenderson's elections team earned national recognition from the U.S. Election Assistance Commission for election preparedness and security (June 2026).
• Battle Born Kids Youth Programcommunity youth program partnerStrategic or Co-development PartnerBattle Born Kids youth program participants (Camp 911 graduates) spent a week with Henderson Police and Fire Departments learning about emergency services (June 2026).

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of Chandler: Suburban Arizona city with comparable population growth profile, technology-forward permitting and utility customer portals, and an active parks-and-recreation programming footprint.
• City of North Las Vegas: Neighboring Nevada municipal government providing water, sewer, public safety, permitting, and recreation services to a smaller but comparable suburban population within the same SNWA service area.
• City of Peoria: High-growth Arizona suburb with parallel resident-services portfolio including utility billing, permitting, parks, and recreation; comparable to Henderson's growth-stage suburban municipality profile.
• City of Las Vegas: Directly adjacent Nevada charter city serving a similar Las Vegas-valley population with overlapping utility, police, fire, parks, and permitting services, and sharing the same Southern Nevada Water Authority return-flow credit system.
• City of Scottsdale: Mid-sized Arizona charter city operating its own water and wastewater utilities alongside parks, recreation, permitting, and police services; comparable in scale and in reliance on arid-region water management.

Broad incumbents

• City of Phoenix: Large Sun Belt municipal government with comparable utility, water-reclamation, police, fire, parks, and digital-service portfolios; useful benchmark for scaling municipal operations in a hot-arid climate.
• City of Mesa: Large Arizona municipal government offering parallel utility, public-safety, parks-and-recreation, and development-services functions; similar governance model and resident base scale.
• City of Glendale: Arizona municipal government of comparable scale operating utility, public-safety, recreation, and development-services functions, with similar Sun Belt demographic and growth dynamics.
• Clark County Government: Regional county government that delivers overlapping public-safety, development-services, utility-coordination, and parks functions across the Las Vegas valley, including joint surplus-disposal operations with Henderson.

Regional players

• City of Boulder City: Smaller Nevada municipality within the SNWA service area that operates its own utilities, permitting, and recreation services; comparable in scope though smaller in scale than Henderson.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cityofhenderson
• YouTubeyoutube.com/user/cityofhenderson
• Facebookfacebook.com/cityofhenderson
• LinkedInlinkedin.com/company/city-of-henderson
• Instagraminstagram.com/cityofhenderson
• TikToktiktok.com/@cityofhendersonnv

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Henderson