CareWell Urgent Care

What CareWell Urgent Care does

CareWell Urgent Care operates a regional network of 11-12 walk-in urgent care clinics across eastern Massachusetts and Warwick, Rhode Island, founded in 2012 and held under Emergence Health Holdings. The company treats non-life-threatening illnesses and injuries (respiratory infections, fractures, lacerations, UTIs, fevers, allergic reactions, sports injuries, and pediatric conditions) at extended-hour clinics open 8 AM to 8 PM, seven days a week, without requiring appointments. On-site diagnostics including X-ray imaging, EKG testing, and in-house laboratory services (rapid strep, flu, COVID, bloodwork, urinalysis) enable same-visit diagnosis and treatment, and a ClockwiseMD integration supports online pre-registration and virtual urgent care visits for Massachusetts patients.

The revenue model is fee-for-service, billing per patient visit across a broad insurance network that includes BlueCross BlueShield, Tufts Health Plan, Harvard Pilgrim HealthCare, MassHealth, Medicare, UnitedHealthcare, Aetna, Cigna, and CMS, with competitive self-pay rates for uninsured patients. CareWell supplements core walk-in visits with ancillary services such as DOT physicals at a flat $130 rate, school and sports physicals, occupational medicine, and pediatric urgent care, sold direct-to-consumer through clinics and through partnerships with schools, employers, and (in Worcester) the UMass Memorial Health system. GTM is primarily walk-in retail with online scheduling, social media, and SEO presence; distribution is concentrated in Massachusetts and Rhode Island with a strategic partnership with ClearChoiceMD Urgent Care indicating intent to broaden northeast reach.

Name

CareWell Urgent Care

Legal name

CareWell Urgent Care

Website

https://carewellurgentcare.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

251–500 employees

Short description

CareWell Urgent Care operates 11-12 walk-in urgent care clinics across eastern Massachusetts and Warwick, Rhode Island, providing fee-for-service illness and injury treatment, on-site X-ray/lab diagnostics, pediatric care, virtual visits, and occupational medicine to patients of all ages.

Ownership category

akta.pro rank

Product category

Urgent Care Services

NAICS

Freestanding Ambulatory Surgical and Emergency Centers (621493), Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Independent/Chain Urgent Care Centers (HLAFADAD)

akta.pro secondary industries

After-Hours & Walk-In Primary Care Clinics (HLAFADAH), Occupational Medicine & Work Injury Urgent Care Clinics (HLAFADAG), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Pediatric Urgent Care & After-Hours Clinics (HLAFAJAI)

Keywords

• Walk-in urgent care
• Occupational health services
• Pediatric urgent care
• Diagnostic testing services
• Telehealth urgent care

Headquarters

HQ city

Tewksbury

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Urgent Care Visits (Fee-for-Service): Healthcare service fees charged per patient visit. Accepts all major insurance plans including Medicare and Medicaid. Offers competitive self-pay rates for uninsured patients. Revenue generated through direct patient visits for illness treatment, injury care, diagnostic services, and preventive care.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

CareWell Urgent Care operates 11-12 walk-in urgent care clinics across eastern Massachusetts and Warwick, Rhode Island, providing treatment for non-life-threatening illnesses and injuries. Clinics offer on-site diagnostics including X-ray imaging, EKG testing, and in-house laboratory services for same-visit diagnosis and treatment. Additional service lines include virtual urgent care (telemedicine), pediatric urgent care, DOT physicals, school and sports physicals, and occupational medicine for employers.

Product overview

CareWell Urgent Care operates a network of 12 walk-in urgent care clinics across eastern Massachusetts and Warwick, Rhode Island. The core offering is walk-in urgent care services for non-life-threatening illnesses and injuries, supported by on-site diagnostics including X-ray imaging, EKG testing, and laboratory services. The company provides specialized pediatric urgent care for infants, children, and teens, along with ancillary services including virtual/telehealth visits, DOT physicals, school and sports physicals, occupational medicine, and treatment for specific conditions such as sports injuries, fractures, burns, allergies, UTIs, and digestive issues. The service model emphasizes convenience with extended hours (typically 8 AM to 8 PM), no appointment requirement, online check-in via ClockwiseMD, and same-day treatment with on-site testing capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Walk-In Urgent Care

Quantifiable outcome

• Patients can often see a clinician in as little as 15 minutes compared to long ER wait times.
• +3 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• ClearChoiceMD Urgent CarecoreStrategic or Co-development PartnerCareWell is teaming up with ClearChoiceMD Urgent Care to bring even more healthcare access to patients across the northeast. This partnership expands CareWell's geographic presence and healthcare network, providing patients with access to additional urgent care locations and services throughout the northeast region.
• UMass Memorial HealthcoreStrategic or Co-development PartnerCareWell Urgent Care centers in Worcester operate in affiliation with UMass Memorial Health. This partnership provides patients with access to a leading hospital network and ensures coordinated care with specialists and hospital services when needed for more complex medical needs.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• MedExpress Urgent Care (Optum): National urgent care chain now owned by Optum/UnitedHealth Group, offering walk-in care with on-site diagnostics. Significantly larger scale and now backed by a major payer's clinical platform.
• CVS MinuteClinic: Retail-clinic arm of CVS Health offering walk-in and virtual visits for low-acuity care. Competes with CareWell on convenience and price, though typically handling lower-acuity cases and lacking full urgent-care diagnostics.
• Concentra (Select Medical): National occupational health and urgent care operator with significant employer services overlap (DOT physicals, workers' comp, drug screening). Larger scale and stronger B2B infrastructure than CareWell.

Emerging players

• Carbon Health: Tech-enabled urgent and primary care provider with strong digital front door and virtual care. Overlaps with CareWell on consumer urgent care and pediatric offerings, with a more tech-forward operational model.

Direct peers

• PhysicianOne Urgent Care (Yale New Haven Health): Connecticut/Massachusetts-based urgent care chain affiliated with a major health system. Direct comparable in terms of regional footprint, hospital-system integration model, and service offering.
• AFC Urgent Care (American Family Care): Large national urgent care franchise offering walk-in care, X-ray, labs, and occupational health. Directly comparable business model and service mix to CareWell, with broader geographic reach.
• ConvenientMD Urgent Care: New England-based walk-in urgent care chain competing head-to-head in MA/NH with similar extended hours, on-site diagnostics, and occupational health services. Closest regional competitor by footprint.
• Patient First: Walk-in urgent care chain with on-site X-ray, labs, and EKG; open 8AM–10PM daily. Closely aligned service model, hours, and diagnostics to CareWell, though concentrated in the Mid-Atlantic.
• GoHealth Urgent Care: Large multi-state urgent care operator backed by TPG, operating walk-in clinics with on-site diagnostics and integrated scheduling. Comparable model at significantly larger scale, with overlapping services.
• ClearChoiceMD Urgent Care: New England urgent care chain directly partnered with CareWell to expand northeast access. Operates walk-in clinics with similar hours, services, and payer mix, making it the most directly comparable operator in the region.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/carewelluc
• Facebookfacebook.com/carewellurgentcare
• LinkedInlinkedin.com/company/carewell-urgent-care

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds4 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CareWell Urgent Care