What Compass MSP does

CompassMSP, LLC is a U.S.-based managed IT services provider headquartered in West Hartford, Connecticut, delivering managed IT, cybersecurity and advisory, compliance and risk, AI modernization, unified communications, and cloud and infrastructure services to mid-market organizations. The company operates a 24/7 U.S.-based Security Operations Center backed by RMM agents, automation tooling, and a vCIO/vCISO advisory layer, with cybersecurity delivered through two proprietary tiers — Core Defense (essential SOC monitoring and endpoint protection) and Apex Security (multi-source threat correlation with forensic investigation). Technology integrations span Microsoft Azure, AWS, Microsoft 365, 8x8 UCaaS, SentinelOne, Cynomi (vCISO platform), and Datto (backup and BCDR). Regulatory depth covers CMMC RPO, HIPAA, SOC 2 Type I/II, PCI DSS, NIST 800-171, NYDFS 23 NYCRR 500, FINRA, FERPA, GDPR, CCPA, and NERC CIP.

The business model is built on subscription recurring revenue priced per user/device Baseline Quantity, invoiced monthly in advance, with annual price escalators set at the greater of CPI or 5%. True-up provisions apply for usage expansion, and early termination fees equal remaining contract term fees plus unrecovered onboarding costs. The go-to-market is a consultative enterprise field sales motion targeting mid-sized businesses (typically 50-1,000 employees) across 13+ verticals, with primary emphasis on healthcare, financial services, legal services, manufacturing, and mid-market organizations. All services are delivered directly by CompassMSP staff with no channel reseller layer, and the customer base is supported from 23+ physical offices spanning all major U.S. regions.

Growth has been driven primarily through acquisition. The company has executed at least 14 disclosed transactions since 2017, including the July 2025 merger with BlackPoint IT (forming a nationwide platform under the CompassMSP name with Michael Rapp as CEO) and the September 2025 acquisition of Simplegrid Technology to deepen regulated-vertical expertise. Operational scale now includes 350+ experts, 23+ U.S. office locations, and a stated 97% client satisfaction score. The firm does not disclose revenue, funding, or ownership; no parent company, public listing, or venture capital backing is identified in available sources.

Name

Compass MSP

Legal name

CompassMSP, LLC

Website

https://compassmsp.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

CompassMSP is a U.S. managed IT services provider delivering managed IT, cybersecurity, compliance, cloud, unified communications, and AI modernization to mid-market organizations, supported by 350+ experts, 23+ offices, and a 24/7 U.S.-based SOC.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)

akta.pro secondary industries

Security Operations Center (SOC) as a Service (BPAEADAB), Endpoint Security Managed Services (EDR/XDR) (BPAEADAH), Network Security Managed Services (Firewall/IDS/IPS/SASE) (BPAEADAG), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Onsite/Field IT Support Services (BPAEABAC)

Keywords

• Managed IT services
• Cybersecurity advisory
• Compliance risk management
• Unified communications
• Cloud infrastructure management

Headquarters

HQ city

West Hartford

HQ country

United States

HQ region

North America

Offices23 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Recurring monthly fees for fully managed IT support including 24/7 helpdesk, patching, endpoint management, vendor coordination, backup planning, and strategic technology guidance delivered through vCIO advisory. Priced based on user/device Baseline Quantity with annual CPI + 5% price escalations. Monthly invoicing in advance.
2. Cybersecurity & Advisory Services: Recurring fees for Core Defense and Apex Security tiers, SOC monitoring, vCISO advisory, incident response planning, and compliance risk management. Cybersecurity packages are integrated into the service model with true-up provisions for expanded scope.
3. Cloud & Infrastructure Services: Fees for cloud strategy, migration, and ongoing infrastructure management across Azure and AWS, including network architecture, systems integration, and business continuity planning. May include vendor cost pass-through for third-party cloud subscriptions.
4. Unified Communications: Managed telecom and UCaaS services including hosted VoIP, contact center solutions, carrier connectivity, and 24/7 service desk support, often bundled with 8x8 UCaaS partnerships.
5. Hardware and Software Sales: One-time sales of hardware, software licenses, and subscriptions purchased through CompassMSP, with restocking fees for returns. Licensed software remains property of the applicable vendor.
6. Professional Services (Excluded Services): Time-and-materials billing for services outside the scope of standard Service Requests, including work on end-of-life systems, custom programming, and unauthorized third-party alterations, billed at CompassMSP's then-current rates.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

Compass MSP is a managed IT services provider delivering fully managed and co-managed IT, 24/7 U.S.-based security operations, cybersecurity advisory, compliance/risk management, AI enablement, unified communications, and cloud and infrastructure services to mid-sized U.S. organizations. Services are sold on recurring monthly subscriptions priced per user/device, with strategic vCIO and vCISO advisory embedded in engagements.

Product overview

CompassMSP is a managed IT services provider offering a modular platform of managed IT, cybersecurity & advisory, compliance & risk, AI modernization, unified communications, and cloud & infrastructure services. The core Managed IT service (including Fully Managed IT and Co-Managed IT options) provides day-to-day operations while Cybersecurity & Advisory offers two tiers: Core Defense (essential SOC-backed monitoring) and Apex Security (high-assurance with forensic investigation). Compliance & Risk Management supports regulated industries with CMMC Readiness, HIPAA+HITRUST, and NIST Framework modules. AI Modernization includes AI Enablement & Automation, Workflow Automation, and Secure AI for governance. Unified Communications delivers hosted VoIP, scalable UCaaS, and Contact Center Solutions via 8x8 and Microsoft Teams. Cloud & Infrastructure spans cloud migration, network architecture, business continuity, and Azure/AWS support. Services are delivered nationally across 23+ locations with 350+ experts, 24/7 U.S.-based SOC monitoring, and vCIO advisory.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Fully managed and co-managed IT services for mid-sized organizations, including 24/7 U.S.-based helpdesk and SOC, endpoint management, patching, vendor coordination, backup planning, and proactive monitoring. Includes Fully Managed IT (full outsourcing) and Co-Managed IT (force multiplier for internal teams) options, with vCIO advisory embedded.
• Cybersecurity & Advisory Services 24/7 SOC-backed cybersecurity and advisory services delivered across two tiers — Core Defense (essential monitoring and endpoint protection) and Apex Security (high-assurance, multi-source threat correlation with deep forensic investigation) — plus vCISO strategic leadership, incident response, ransomware protection, and secure AI governance.
• Compliance & Risk Management Continuous compliance monitoring and audit-ready reporting across HIPAA, HITRUST, CMMC, NIST 800-171, SOC 2, PCI DSS, FINRA, NYDFS 500, FERPA, GDPR, and CCPA. Includes CMMC readiness, healthcare compliance, NIST framework alignment, risk assessments, and vCISO-led governance.
• AI Enablement & Modernization AI adoption consulting, secure AI governance, workflow automation, and modern workplace optimization for organizations adopting AI tools and modernizing operations. Includes AI risk evaluation, policy establishment, and secure implementation.
• Unified Communications Managed telecom and unified communications as a service (UCaaS) integrating voice, video, and messaging via 8x8 with native Microsoft Teams and Zoom integration. Includes hosted VoIP, contact center solutions, carrier and connectivity services, and 24/7 service desk support for hybrid workforces.
• Cloud & Infrastructure Services Cloud strategy, migration, and ongoing management across Microsoft Azure and AWS, including network architecture, systems integration, infrastructure management, immutable backups, and business continuity/disaster recovery with defined RTO and RPO targets.

Quantifiable outcome

• 73% fewer incidents compared to reactive break-fix IT models
• +12 more outcomes

Named customers24 records

Segments14 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability5 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Simplegrid TechnologycoreStrategic or Co-development Partner · 22 September 2025CompassMSP acquired Simplegrid Technology, a managed services provider specializing in regulated industries including financial services, legal, and healthcare. The acquisition combines CompassMSP's national scale with Simplegrid's expertise in highly regulated environments, aiming to deliver enhanced IT and cybersecurity solutions to clients in compliance-intensive sectors.
• BlackPoint ITcoreStrategic or Co-development Partner · 28 July 2025CompassMSP and BlackPoint IT merged in July 2025 to form a nationwide IT and cybersecurity platform operating under the CompassMSP name. The combined organization delivers coast-to-coast support across major U.S. markets with expanded services including cybersecurity solutions, cloud migration, vCIO advisory, unified communications, and compliance services. Michael Rapp serves as CEO of the newly combined entity. This merger represents a fundamental platform-level combination rather than a simple reseller arrangement.
• Tarrytech Computer ConsultantsminorStrategic or Co-development Partner · 16 July 2021CompassMSP acquired Tarrytech Computer Consultants of Tarrytown, New York, to expand service reach in the tri-state area and enhance growth in the Northeast region. This acquisition added Tarrytown as a CompassMSP office location, strengthening the company's presence in the New York metropolitan area.
• Microsoft AzurecoreTechnology or IntegrationMicrosoft Azure is listed as a core technology partner. CompassMSP supports Azure environments as part of cloud infrastructure management, providing design, migration, and ongoing optimization of Azure-based infrastructure for clients. Certified cloud administrators manage Azure environments.
• AWS (Amazon Web Services)coreTechnology or IntegrationAWS is listed as a core technology partner. CompassMSP provides AWS support as part of its cloud and infrastructure service offering, helping clients plan, migrate, manage, and optimize AWS environments.
• 8x8 UCaaScoreTechnology or Integration8x8 is listed as a trusted partner for unified communications. CompassMSP implements 8x8 UCaaS solutions integrating voice, video, and messaging with native Microsoft Teams integration and carrier-grade connectivity for hybrid workforces.
• SentinelOnecoreTechnology or IntegrationSentinelOne is listed as a trusted technology partner providing endpoint protection. Used within the Core Defense and Apex Security cybersecurity tiers for threat detection and endpoint security monitoring.
• CynomicoreTechnology or IntegrationCynomi is a vCISO platform partner used by CompassMSP to provide strategic security assessment and executive-level leadership for client security programs. Maps risks and prioritizes actions to strengthen defenses. Cynomi certification displayed on CompassMSP's compliance and certifications page.
• Datto BackupcoreTechnology or IntegrationDatto is listed as a trusted partner for backup and business continuity solutions. Used within the managed backup services and BCDR (Business Continuity and Disaster Recovery) offerings to ensure immutable backups and recovery capabilities.

Scale indicators16 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Dataprise: Dataprise is a U.S. mid-market and enterprise managed IT, cybersecurity, and cloud services provider with a comparable MSP/MSSP model. It targets similar mid-sized customers, offers 24/7 SOC, co-managed IT, and vCIO advisory, and has scaled via acquisitions, making it a direct national-platform comparable to CompassMSP.
• NetGain Technologies: NetGain Technologies is a managed IT and cybersecurity provider serving mid-market organizations across multiple U.S. regions. It offers managed IT, managed security, cloud, and compliance services with a similar subscription-driven model and vertical focus comparable to CompassMSP's regulated-industry orientation.
• Optiv: Optiv is a large U.S. cybersecurity solutions integrator and MSSP delivering managed security, advisory, and integration services. It overlaps with CompassMSP's Apex Security tier, vCISO advisory, and SOC capabilities, though Optiv serves a broader mix of mid-market and enterprise customers.
• eSentire: eSentire is a pure-play managed detection and response (MDR) and MSSP providing 24/7 SOC services and threat intelligence. It competes directly with CompassMSP's Core Defense and Apex Security tiers for cybersecurity budget at mid-market and mid-enterprise customers.
• BlueVoyant: BlueVoyant is a managed security services provider focused on SOC-as-a-service, third-party cyber risk management, and supply chain defense. It is comparable to CompassMSP in targeting mid-market and enterprise customers with regulated-industry security needs.
• ConvergeOne: ConvergeOne is a U.S. services-led IT solutions provider offering managed services, cloud, collaboration (including UCaaS), and cybersecurity. It is a close comparable to CompassMSP in its multi-vertical mid-market focus and combined UCaaS plus managed services portfolio.
• Expel: Expel is a transparent, cloud-native MDR and managed security provider serving mid-market and enterprise customers. It overlaps with CompassMSP's SOC-driven Core Defense and Apex Security offerings and represents a tech-forward emerging peer in the MSSP category.

Broad incumbents

• Secureworks (Dell Technologies): Secureworks is a global MSSP offering managed detection and response, vulnerability management, and compliance services. As part of Dell Technologies' broader portfolio, it serves as a broad incumbent comparable to CompassMSP's managed security offerings, particularly for regulated industries.
• Kyndryl: Kyndryl is a global managed infrastructure services provider spun out of IBM. As a broad incumbent, it competes for large managed services contracts that include cloud, security, and compliance components overlapping with CompassMSP's cloud & infrastructure and cybersecurity practices.

Emerging players

• CyberMaxx (MSSP): CyberMaxx is an emerging U.S.-focused MSSP providing managed detection and response, SOC-as-a-service, and security operations support for mid-market and enterprise customers. It is a partial comparable to CompassMSP's Apex Security tier, particularly for healthcare and financial services verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/compass-msp

Compliance20 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A15 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Compass MSP