ShopRunBack
ShopRunBack is a Paris-based company providing "Return as a Service" software and reverse logistics to eCommerce brands, primarily in fashion, lingerie, and lifestyle, with enterprise customers including Etam Group, Chantelle, ShopInvest, JULES, and Ruggable.
- Company typePrivate
- Founded2014
- HeadquartersParis, France
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ShopRunBack does
ShopRunBack is a Paris-based private SAS founded in 2014 that provides "Return as a Service" (RaaS) to eCommerce retailers and brands, primarily in fashion, lingerie, intimate apparel, and lifestyle. The platform combines a branded returns management software (consumer-facing portal, multi-carrier label generation, real-time tracking, ERP/e-commerce integrations with Shopify and SHIPPINGBO) with operational reverse logistics services delivered through carrier and drop-off partners including GEODIS and AAC Globe Express. The company's technology stack includes real-time returns analytics, predictive identification of "Serial Shoppers," a recommendation engine suggesting alternative sizes or colors during the return flow, and route optimization across carrier networks. ShopRunBack has extended its product surface beyond core returns into circular-economy offerings (SRB Recycle, Repair, Keep, and Responsible Shopper) addressing refurbishment, resale, and waste reduction.
The business model is B2B SaaS subscriptions for the returns management platform combined with transactional per-return logistics fees, with go-to-market focused on mid-market and enterprise European retailers. Reference customers include Etam Group (Chantelle, JULES), ShopInvest (10 websites), Ruggable (US), TheAgent, Her Underwear, Raidlight & Vertical, and home-tech brands Netatmo and Withings. ShopRunBack employs 11-50 people, is headquartered in Paris, and has raised a single $900K seed round in February 2020 from Negocia Capital and Obor Capital, indicating a capital-efficient, founder-led operating model with limited external dilution to date. The company is led by founder/CEO Eddy Richauvet and co-founder/Head of Sales Florian Laudillay.
ShopRunBack firmographics
Firmographics- Name
- ShopRunBack
- Legal name
- ShopRunBack SAS
- Website
- https://shoprunback.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ShopRunBack is a Paris-based company providing "Return as a Service" software and reverse logistics to eCommerce brands, primarily in fashion, lingerie, and lifestyle, with enterprise customers including Etam Group, Chantelle, ShopInvest, JULES, and Ruggable.
- Ownership category
- akta.pro rank
ShopRunBack industry classification
Industry- Product category
- Returns Management Software
- NAICS
- Used Merchandise Retailers (45951)
- SIC
- Retail-Catalog & Mail-Order Houses (5961)
- akta.pro primary industry
- Retail & Omnichannel Store Returns (BORIS/BOPIS Returns) (TLAAALAB)
- akta.pro secondary industry
- Recall, Quarantine & Compliance Returns Management (TLAIAHAI)
Keywords
Where ShopRunBack is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
ShopRunBack business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales
Revenue model
- Software Subscription / Platform Fees: ShopRunBack operates a SaaS model where merchants pay for access to the Returns Management Software platform. The Legal Notice references 'price of Services' and 'promotional offers or price reductions', indicating a recurring subscription structure for software access and features.
- Reverse Logistics Services: Integrated logistics services including shipping, transportation, warehousing, and returns processing. Services are bundled with software in the 'Return as a Service' package, with pricing varying based on return volume, product dimensions, and service levels.
- Transaction/Usage-Based Fees: Payment for premium services and return fees are processed through the platform. Processing fees are customisable based on box sizes and item dimensions, ranging from $25 to $200 for premium customers like Ruggable.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise Custom Pricing |
| Usage-based | Pay-as-you-go | Usage-Based Processing Fees |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
ShopRunBack product offering
Product offeringCore offering
ShopRunBack provides an integrated 'Return as a Service' (RaaS) platform that combines proprietary Returns Management Software with Reverse Logistics Services to streamline the entire post-purchase returns process for eCommerce retailers and brands. The software controls the reverse workflow from order creation through approval, inspection, refund, and inventory restocking, while bundled logistics services cover shipping, warehousing, quality control, recycling, and multi-carrier tracking. The offering is sold to enterprise retailers and brands primarily in Europe, with supporting waste-reduction modules (Recycle, Repair, Keep, Responsible Shopper Award) that address sustainability concerns.
Product overview
ShopRunBack offers a unified platform-plus-services architecture centered on Return as a Service (RaaS), which combines Returns Management Software with Reverse Logistics Services. The core Returns Management Software controls the entire reverse workflow with modules for Consumer Portal, Warehouse Operations, Quality Control, and an Action-Focused Retail Dashboard. The Reverse Logistics Services layer includes Optimised Shipping, Returns Centre, and Multi-Carrier Tracking. Supporting the core platform are waste reduction add-on modules: SRB Recycle, SRB Repair, SRB Keep, and SRB Responsible Shopper Award. The Click&Return feature connects consumers to the platform through an easy-return interface. The system integrates with Shopify and SHIPPINGBO tools for extended functionality.
Differentiator
Problem solved
Functional benefit
Brands
- Return as a Service (RaaS): ShopRunBack's comprehensive returns management software platform that combines Returns Management software with Reverse Logistics Services to streamline the entire post-purchase experience for consumers, merchants, and carriers.
Products and services
- Return as a Service (RaaS) All-in-one returns management suite that integrates Returns Management Software with Reverse Logistics Services, enabling consumers, brands, carriers, and logisticians to streamline reverse workflow, maximise cost-saving, and generate value on eCommerce returns. Controls the entire reverse workflow from return order creation through approval, handling, refund, and inventory restocking.
- Returns Management Software Software system that monitors how each return order is created, approved, and handled. Automates return operations, saves time for customer support teams, enables transparent data interchange, and provides an action-focused retail dashboard with return analytics.
- Reverse Logistics Services Logistics services that convert product returns into an efficient delivery network with automatic route optimisation, wide selection of local return channels, home pick-up options, drop-off points, and post office routing, including warehouse reception, quality inspection, sorting, repackaging, and relocation of returned items.
- SRB Recycle Waste reduction program with a reward system enabling customers to earn cash vouchers for each recycled returned item.
- SRB Repair DIY support system providing customers with repair manuals, repair kits, and spare or missing parts to fix minor defects at home and avoid a full return.
- SRB Keep Price reduction program allowing customers to keep a defective returned item at a discounted price depending on the type of defect.
- SRB Responsible Shopper Award Reduce Returns, Reduce Emission program encouraging responsible shopping habits, awarding reward points to customers based on the number of items bought and not returned.
Quantifiable outcome
- 70% reduction in customer service contact rate (Ruggable case study)
- +4 more outcomes
Companies that use ShopRunBack
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles3 records
ShopRunBack technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability5 records
Feature7 records
ShopRunBack partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- AAC Globe ExpresscoreAAC Globe Express, a leader in urgent transportation since 1987, partnered with ShopRunBack to provide comprehensive returns management solutions. The partnership combines Globe Express's logistics network with ShopRunBack's digital platform for handling physical product returns including reception, identification, processing, repackaging, sorting, and relocation.
- RUGGABLEcoreRuggable partnered with ShopRunBack to deploy a centralised returns management strategy with centralised returns management system, warehouse inventory control, and multi-carrier tracking services. The partnership achieved significant results including 70% reduction in customer service contact rate and 50% reduction in shipping costs.
- GEODIScoreGEODIS, ranked seventh worldwide in logistics, partnered with ShopRunBack in September 2021 to provide integrated reverse logistics services combining digital technology with GEODIS's global transportation network. ShopRunBack's returns management platform centralises and optimises customer return journeys while GEODIS handles physical logistics including quality inspection, sorting, repackaging, and recycling.
- TheAgentcoreTheAgent, a marketplace portfolio platform operating across Zalando, Amazon, La Redoute, Galeries Lafayette, Sarenza, partnered with ShopRunBack since 2021 to standardise and manage brands' return flows in EU marketplace operations. ShopRunBack provides consistent customer returns experience, easy-to-initiate returns process, and efficient shipping solutions.
Scale indicators7 records
Recent moves6 records
Expansion highlights4 records
ShopRunBack competitors and assessment
Company assessmentDirect peers
- Optoro: Returns and reverse logistics platform with strong recommerce and dispositioning capabilities for retail and brand returns. Comparable to ShopRunBack's blended software plus physical-handling model, with additional recommerce monetisation.
- Happy Returns (by PayPal): Returns management solution offering box-free returns at drop-off points and aggregated Return Bars. Most directly comparable to ShopRunBack's bundled software-plus-physical-logistics RaaS model, though Happy Returns is US-centric and now owned by PayPal.
- Loop Returns: Returns management platform focused on fashion and apparel DTC brands with exchange-first workflows and instant credit. Direct competitor to ShopRunBack in the fashion returns software category, serving similar mid-market and enterprise merchants.
- ZigZag Global: UK-based returns management platform with carrier network integration and warehouse routing. Direct European competitor to ShopRunBack in fashion and lifestyle e-commerce returns, with similar geographic and vertical overlap.
- ReverseLogix: Enterprise returns management platform covering returns policy, processing, repairs, and reverse logistics orchestration. Comparable to ShopRunBack at the enterprise tier, with deeper warranty/repair functionality.
- AfterShip: Post-purchase experience platform covering tracking, returns, and shipping across global e-commerce. Closely comparable to ShopRunBack's software stack; broader in scope and well-funded, competing for similar enterprise retail accounts.
- ReturnGO: Returns management software platform for e-commerce merchants, offering automated return portals, exchange engines, and analytics. Closely comparable to ShopRunBack's software layer, though ReturnGO is software-only with no bundled logistics services.
Broad incumbents
- ShipBob: US-based fulfilment and logistics platform that has added returns management to its offering. Comparable to ShopRunBack at the warehouse and logistics layer, with much broader fulfilment capabilities but less depth in returns-specific software.
- GEODIS (returns solutions): Top-10 global logistics provider and ShopRunBack's strategic partner, which also offers its own e-Logistics and reverse logistics services. Relevant as both an enabler and a potential competitor that could absorb the returns software layer.
Regional players
- Sorted: UK-based delivery and returns management software for retailers, including carrier rate shopping and tracking. Comparable to ShopRunBack on the returns-software side, primarily serving UK retailers and not directly competing in France.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
ShopRunBack social profiles
Digital presenceShopRunBack compliance and trust
Trust signalCompliance1 record
ShopRunBack financial estimates
Financial estimateRevenue estimate
Valuation estimate
ShopRunBack leadership team
Management profileNumber of profiles
Profiles2 records
ShopRunBack funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ShopRunBack M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ShopRunBack
What does ShopRunBack do?
ShopRunBack provides an integrated 'Return as a Service' (RaaS) platform that combines proprietary Returns Management Software with Reverse Logistics Services to streamline the entire post-purchase returns process for eCommerce retailers and brands. The software controls the reverse workflow from order creation through approval, inspection, refund, and inventory restocking, while bundled logistics services cover shipping, warehousing, quality control, recycling, and multi-carrier tracking. The offering is sold to enterprise retailers and brands primarily in Europe, with supporting waste-reduction modules (Recycle, Repair, Keep, Responsible Shopper Award) that address sustainability concerns.
Is ShopRunBack a public or private company?
ShopRunBack is a private company. It is classified as venture growth investor backed and is currently operating.
When was ShopRunBack founded?
ShopRunBack was founded in 2014. It employs 11 to 50 people.
Where is ShopRunBack based?
ShopRunBack is headquartered in Paris, France, in the Europe region.
How does ShopRunBack make money?
Three revenue lines are on record. Software Subscription / Platform Fees are the primary driver. The others are reverse Logistics Services and transaction/Usage-Based Fees.
Who are ShopRunBack's main competitors?
Direct peers on record are Optoro, Happy Returns (by PayPal), Loop Returns, ZigZag Global, ReverseLogix, AfterShip and ReturnGO. Broad incumbents are ShipBob and GEODIS (returns solutions). Sorted is listed as a regional player.
Does ShopRunBack have an API?
No public API is recorded for ShopRunBack.
What industry is ShopRunBack in?
ShopRunBack's product category is Returns Management Software. Its primary akta.pro industry code is TLAAALAB, Retail & Omnichannel Store Returns (BORIS/BOPIS Returns), with a secondary code of TLAIAHAI, Recall, Quarantine & Compliance Returns Management. Its NAICS code is 45951 and its SIC code is 5961.