What First Stop Health does

First Stop Health, LLC is a Chicago-based virtual care provider founded in 2011 that delivers 24/7 access to board-certified doctors, primary care, mental health, specialist care, health coaching, and weight management through phone, web, and mobile applications across all 50 U.S. states. The platform is structured as a "virtual medical home" integrating Primary Care, Urgent Care, Mental Health, and Specialist Care under a coordinated care team, with advanced clinical and benefits navigation and follow-up support. Care is delivered at $0 cost to employees and dependents, with revenue generated through employer benefit contracts that are performance-guaranteed (100% of fees at risk) and billed on subscription or annual outcome-based terms.

The company targets employers directly via enterprise sales and through benefits consultants, brokers, and the ParetoHealth Savings Engine channel ecosystem, which extends reach to over 4,000 employers and 1.3 million people. Pricing is anchored on an average employer ROI of 190%, a 62% combined utilization rate across Primary, Urgent, and Mental Health services, a 93% five-star visit rating, and a +81 Net Promoter Score. Its Healthy Weight Program, expanded in June 2026, adds GLP-1 medication management with both cash-pay and managed coverage options for employers.

First Stop Health is privately held and backed by Sverica Capital Management (strategic investment June 2023). In November 2023 it acquired SentryHealth, creating a combined entity with over $40 million in annual revenue and wholly owned subsidiary operations focused on virtual care for employer clients. The company employs 101-250 people and is led by CEO Teira Gunlock, with founder Patrick Spain serving as executive chairman. Recent stated priorities include expanding AI capabilities to improve affordability, engagement, care integration, and data sharing, while scaling operations across channel partnerships.

Name

First Stop Health

Legal name

First Stop Health, LLC

Website

https://fshealth.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

First Stop Health is a Chicago-based virtual care provider delivering 24/7 urgent, primary, mental health, and specialist care to U.S. employees at no cost through employer benefit contracts, serving all 50 states via direct sales, brokers, and the ParetoHealth ecosystem.

Ownership category

akta.pro rank

Product category

Telehealth Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

akta.pro secondary industry

Integrated Virtual-First Primary + Urgent Hybrid Platforms (HLALAJAM)

Keywords

• Virtual care services
• Telehealth urgent care
• Virtual primary care
• Mental health telehealth
• Employer health benefits

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Employer-Sponsored Virtual Care: First Stop Health provides virtual care services to employers and their employees at $0 cost to employees. The company charges employers through performance-guaranteed fees where 100% of fees are at risk. Revenue is generated through employer benefit contracts rather than per-visit billing to employees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

First Stop Health delivers employer-sponsored virtual care through a single platform that provides 24/7 access to board-certified doctors for urgent care, primary care, mental health, and specialist care, plus health coaching. Care is offered at $0 to employees and dependents via phone, mobile app, or website, and is funded by employers through performance-guaranteed contracts where 100% of fees are at risk.

Product overview

First Stop Health offers a unified virtual care platform providing urgent care, primary care, mental health care, specialist care, and health coaching as integrated services. The platform operates as a virtual medical home where care teams (board-certified doctors, registered dietitians, board-certified health coaches, and licensed therapists) deliver coordinated, whole-person care. Services are available $0 to employees and dependents through employer-sponsored benefits, with performance guarantees. The Healthy Weight Program is the most recent addition focused on GLP-1 medication management.

Differentiator

Problem solved

Functional benefit

Products and services

• Urgent Care
• Primary Care
• Mental Health Care
• Specialist Care
• Health Coaching
• Healthy Weight Program

Quantifiable outcome

• 190% average employer return on investment
• +6 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• ParetoHealthcoreChannel Partner/ Reseller/ Distributor · 3 December 2025First Stop Health joined the ParetoHealth ecosystem in December 2025, making their virtual primary care services available through ParetoHealth's Savings Engine. This partnership expands access to virtual primary care for over 4,000 employers and 1.3 million people, aiming to close primary care gaps, reduce healthcare costs, and improve outcomes for Americans in primary care shortage areas.
• SentryHealthcoreStrategic or Co-development Partner · 2 November 2023First Stop Health acquired SentryHealth in November 2023 to enhance its virtual care capabilities. The acquisition focused on virtual care solutions for employer clients, aiming to create a combined company with strong value-based healthcare experiences for members. Combined annual revenue exceeded $40 million.

Scale indicators10 records

Expansion highlights6 records

Broad incumbents

• Evernorth Health Services (Cigna): Cigna's health services portfolio including MDLive virtual care, behavioral health, and pharmacy benefit services. Competes in employer virtual care through MDLive while bundling additional capabilities Cigna-affiliated employers can access.
• One Medical (Amazon Health Services): Membership-based primary care platform now part of Amazon, offering in-person and virtual care with a growing employer channel. Comparable in primary care scope but operates hybrid physical-virtual model at substantially greater scale and brand recognition.

Emerging players

• K Health: AI-driven virtual primary care platform sold to employers and consumers, with a particular focus on chronic and acute care. Overlaps with First Stop Health's primary care and urgent care offerings but with a more consumer-tech oriented product.

Direct peers

• Accolade: Employer-focused healthcare navigation and virtual care company combining advocacy with primary care and mental health services. Targets the same employer benefits buyer with an integrated care experience, creating direct competition in mid-market and enterprise RFPs.
• Included Health: Employer-sponsored virtual primary care, mental health, and care navigation platform formed from the Doctor On Demand and Grand Rounds combination. Most directly comparable peer given its integrated primary care plus behavioral health model sold to large employers.
• Amwell: Enterprise telehealth platform offering urgent care, behavioral health, and chronic condition management sold to employers, health plans, and providers. Competes head-to-head in the employer channel with a comparable virtual care stack and similar B2B2C distribution approach.
• Lyra Health: Employer-sponsored mental health platform offering virtual therapy, coaching, and psychiatry across all 50 states. Directly overlaps with First Stop Health's mental health offering and competes for the same employer behavioral health budget.
• Teladoc Health: Largest pure-play telehealth company, selling virtual primary, urgent, and mental health care to employers and health plans. Direct competitor in the employer-sponsored virtual care category where First Stop Health operates, with overlapping product breadth and substantially greater scale.

Others

• Premise Health: Largest employer-sponsored direct healthcare provider, operating on-site and near-site primary care clinics for large employers. Adjacent competitor for employer primary care budgets but uses a physical care delivery model rather than First Stop Health's virtual-first approach.
• Hinge Health: Employer-sponsored digital musculoskeletal care platform combining virtual physical therapy with AI-guided exercise programs. Competes for the same employer digital health budget through a single specialty rather than FSH's whole-person model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/FirstStopHealth
• Facebookfacebook.com/FirstStopHealth
• LinkedInlinkedin.com/company/first-stop-health-llc
• Instagraminstagram.com/firststophealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds7 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about First Stop Health