What Nexa does

Nexa Receptionists LLC is a Phoenix-headquartered provider of 24/7 virtual receptionist and omnichannel customer communication services, founded in 1982 and operating across all 50 US states plus DC. The company delivers a hybrid platform combining trained live agents (with bilingual English/Spanish capability) and a proprietary conversational AI Agent to handle inbound and outbound voice, text/chat, and email interactions on behalf of small and mid-sized business clients across more than a dozen verticals, including home services, healthcare, legal, real estate, retail and eCommerce, restoration, cleaning, pest control, remodeling, solar, automotive, insurance, and IT services. Nexa self-describes as the largest real-estate answering service and call center in the USA, supported by 40+ years of operating history and institutionally backed by Sunstone Partners since 2018.

The product suite centers on three flagship offerings — 24/7 Call Answering, Virtual Receptionist, and the 2024-launched Voice + AI module — augmented by Live Chat (extended via the 2021 acquisition of Austin-based Client Chat Live), Bilingual Call Answering, Appointment Scheduling, Client/Patient Intake (HIPAA-trained), and Inbound/Outbound Sales. The underlying technology stack connects to client CRM and scheduling systems, exposes real-time reporting and analytics through a web and mobile client portal, and applies industry-specific playbooks tailored to each vertical, including HIPAA-compliant workflows for healthcare customers.

Monetization is hybrid: monthly subscription plans layered with usage-based time billing (per-minute, rounded up to whole minutes), per-event charges for inbound/outbound calls, chats, contracts and leads, system-time fees, and ancillary charges for setup, holidays, AI Agent usage, voicemail boxes, additional phone numbers, and encrypted SMS. Go-to-market is sales-led, executed through direct inside-sales (800-number), self-serve website contact, partner/reseller referrals, and a "Become a Nexa Partner" program, with marketing driven by industry-specific content, case studies, Google reviews, and third-party comparison-site listings. The company is privately held under Nexa Receptionists LLC (Virginia-governed LLC) with wholly-owned subsidiary Nexa Receptionists Chat dba Client Chat Live.

Name

Nexa

Legal name

Nexa Receptionists LLC

Website

https://nexa.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Nexa Receptionists provides 24/7 virtual receptionist and omnichannel customer communication services, combining live bilingual (English/Spanish) agents with a proprietary conversational AI Agent. The Phoenix-based, PE-backed company serves SMBs across 14+ verticals including home services, healthcare, legal, and real estate.

Ownership category

akta.pro rank

Product category

Virtual Receptionist & Call Answering Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Appointment Scheduling & Service Dispatch Support (BPAAABAO)

Keywords

• Virtual receptionist services
• 24/7 call answering
• Live chat and text messaging
• AI call automation
• Appointment scheduling services

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Subscription-based Service Plans: Monthly subscription plans with different service levels, charges, and fees. Plans include base rates for bundled services plus overage charges. Auto-renews month-to-month unless terminated with 1-month notice.
2. Time-based Billing: Billing for time spent performing services including answering calls, drafting/sending texts/emails, initiating outbound calls. Measured in whole minute increments (rounded up). Includes AI Agent time if used.
3. Event-based Billing: Per call (inbound/outbound), per chat, per contract, per lead, or per text message charges. Based on 'engaged chats' or 'valid chats' where contact info is obtained.
4. System Time Fees: Fees for system time associated with processes (manual or automatic) executed on client behalf, billed as percentage of work/talk time or as specified in Service Plan.
5. Additional Service Fees: Setup fees, service fees, holiday fees, technology/compliance/telecom fees, training fees, and other feature-specific fees (voicemail boxes, AI Agent use, call transfer fees, additional phone number rental, reporting fees, portal access, encrypted SMS).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Nexa provides 24/7/365 live call answering and virtual receptionist services for US small and mid-sized businesses, combining trained bilingual human agents with a conversational AI Agent to handle inbound/outbound calls, texts, chats, intake, appointment scheduling, and sales support. It is delivered as monthly subscription plans with usage-based overages, customized by vertical (Home Services, Healthcare, Legal, Real Estate, Retail/eCommerce, etc.) and integrated with client CRM and scheduling platforms.

Product overview

Nexa is an enterprise technology platform offering a unified suite of 24/7 call answering, virtual receptionist, and omnichannel customer communication services. The core platform is built around 24/7 Call Answering and Virtual Receptionist services, powered by a combination of live human agents and a proprietary conversational AI Agent. Key product modules include Voice + AI (AI + human hybrid call/text handling), Live Chat, Bilingual Call Answering, Appointment Scheduling, Client & Patient Intake, Inbound & Outbound Sales, and a full Call Center suite. An acquired brand, Client Chat Live (acquired July 2021), provides live chat and text messaging capabilities. Services are further customized into industry-specific solutions for Home Services, Healthcare, Legal, Real Estate, Retail, Automotive, Financial, Insurance, and other verticals. The platform integrates with client CRM and scheduling systems and provides robust analytics and reporting.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Call Answering Service Nexa's flagship 24/7/365 live call answering and virtual receptionist service, handling inbound calls in English and Spanish with lead capture, call routing, emergency dispatch, and overflow support with sub-three-ring response times for SMB and mid-market clients.
• Virtual Receptionist Bilingual (English/Spanish) virtual receptionist service staffed by trained operators who manage calls as if based in the client's office, handling client intake, appointment scheduling, and industry-specific customer interactions.
• Voice + AI AI-powered call and text automation module that blends Nexa's conversational AI Agent with human receptionists, enabling 24/7 automated call handling, intelligent routing, and scalable customer engagement with industry-tailored playbooks.
• Live Chat People-powered and AI-backed live chat service for websites, enabling real-time customer support, lead capture, and conversion optimization with hybrid human/AI handling.
• Bilingual Call Answering Bilingual English/Spanish call answering service integrated across all core offerings, providing language accessibility for diverse customer bases in home services, healthcare, legal, real estate, and other verticals.
• Appointment Scheduling Booking and appointment-setting service integrated with existing scheduling platforms, allowing Nexa receptionists to manage appointments and calendars on behalf of clients across all supported industries.
• Client & Patient Intake Specialized intake service for healthcare, legal, and other regulated industries, facilitating new client/patient onboarding through accurate information collection, HIPAA-compliant data handling, and workflow integration.
• Inbound & Outbound Sales Sales service combining inbound call handling with proactive outbound calling campaigns, lead qualification, and nurturing sequences to build revenue-generating pipelines for clients.
• Call Center Full-service inbound and outbound call center capabilities including overflow support, after-hours coverage, emergency dispatch, and triage, available as a standalone or supplementary service to core answering packages.
• Industry-Specific Solutions Tailored service configurations for verticals including Home Services, Healthcare, Legal, Real Estate, Retail & eCommerce, Automotive, Financial, Insurance, Cleaning, Pest Control, Restoration, Remodeling, Solar, IT Services, and Small Business, each with specialized agent training and industry-specific playbooks.

Quantifiable outcome

• After-hours jobs booked increased by 110%
• +3 more outcomes

Named customers5 records

Segments9 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Partnerships

One partnership is on record.

• Client Chat LivecoreTechnology or Integration · 16 July 2021Nexa acquired Client Chat Live, a live chat and text messaging company based in Austin, TX, to expand its omnichannel customer communication services. The acquisition incorporates Client Chat Live's technology and skilled staff to enhance Nexa's offerings in healthcare, legal, and retail industries. Nexa now operates under legal entities Nexa Receptionists LLC and Nexa Receptionists Chat dba Client Chat Live.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Davinci Virtual Office Solutions: Davinci Virtual provides virtual office, live receptionist, and answering services to SMBs and remote-first professionals, overlapping with Nexa's virtual receptionist and call answering core offering.
• Ruby (formerly Ruby Receptionists): Ruby is one of the most established virtual receptionist and live chat answering services in North America, serving SMBs with bilingual receptionists and 24/7 call handling—directly comparable to Nexa's core offering and frequently cited as a benchmark ($230/month) in pricing comparisons.
• Smith.ai: Smith.ai is a direct competitor offering AI-augmented virtual receptionist and live chat services for SMBs and law firms, combining human agents with AI call handling—mirroring Nexa's Voice + AI hybrid positioning and overlapping in legal and home services verticals.
• AnswerConnect: AnswerConnect provides 24/7 live answering, virtual receptionist, and chat services to SMBs across North America, directly competing with Nexa across the same home services, legal, and real estate verticals with comparable subscription pricing.
• VoiceNation: VoiceNation is a US-based 24/7 live answering service with entry-level pricing starting at $50/month, directly competing with Nexa in the SMB answering space and explicitly benchmarked alongside Nexa in public comparison articles.
• PATLive: PATLive is a US-based live answering and virtual receptionist service offering 24/7 inbound call handling for SMBs across legal, medical, real estate, and home services—the same verticals Nexa targets—making it a near-substitute competitor.
• Ansafone Contact Centers: Ansafone is a US-based contact center providing 24/7 answering, inbound/outbound call center, and customer support services for SMBs and mid-market accounts, directly comparable to Nexa's call center and answering capabilities.
• Answering Legal: Answering Legal is a niche-focused answering service specializing in legal intake and 24/7 call handling for law firms, directly competing with Nexa's legal vertical offering and benchmarked at $99/month in public comparisons.
• Map Communications: Map Communications is a US-based 24/7 answering service and contact center serving medical, legal, HVAC, plumbing, and property management verticals—directly comparable to Nexa's industry-segmented live answering model.

Broad incumbents

• Liveops: Liveops is a larger, established cloud contact center platform serving enterprise clients with outsourced customer service and sales agents, representing a broader incumbent that competes with Nexa for inbound customer support work at the enterprise tier.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/callnexa

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nexa