What ONDEWO does

ONDEWO GmbH is an Austrian privately-held AI company founded in 2017 and headquartered in Vienna, specializing in conversational AI for call center automation. The company develops a platform-plus-modules product architecture centered on the ONDEWO Call Center AI (CCAI), with proprietary add-on modules including Speech-to-Text (S2T), Natural Language Understanding (NLU), Text-to-Speech (T2S), VOIP Telephone System Integration (VTSI), and AI Management (AIM). The technology stack combines in-house deep learning algorithms for speech and language processing, deployed either on-premise within customer IT infrastructure or in the cloud, and trained on the NVIDIA DGX A100 supercomputer hosted at partner Cloudflight's data center, placing ONDEWO among the first European users of this infrastructure.

The company targets enterprise and public sector customers across multiple verticals including logistics, energy, financial services, insurance, healthcare, telecommunications, public safety, IT helpdesk, and robotics, with public sector (including emergency call centers) identified as the primary segment. Named customers include Oracle, ADAC SE, Atos, Frequentis, ISTmobil, ELOQAI GmbH, Tirolia Spedition, and government entities BRZ and WKO Oberösterreich. ONDEWO monetizes through quote-based annual subscriptions for AI software licensing, professional services for implementation and customization, and potentially usage-based pricing for AI agent automation, distributed via direct enterprise sales (CEO-led consultations) and a partner channel network.

ONDEWO has pursued strategic partnerships — most notably with Frequentis for AI in safety-critical control centers and air traffic management, Cloudflight for infrastructure, and ELOQAI for healthcare — and has completed multiple FFG-funded research projects. The company has earned recognition including the eAward 2020, Austria's Born Global Champion 2020, and the IÖB awarded seal for public-sector innovation, but has raised only approximately $292K in disclosed seed funding as of 2018, indicating lean capital scaling relative to the breadth of its vertical strategy.

Name

ONDEWO

Legal name

ONDEWO GmbH

Website

https://ondewo.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

ONDEWO GmbH is an Austrian AI company developing proprietary conversational AI technology — including speech recognition, natural language understanding, and speech synthesis — for call center automation, serving enterprise and public sector customers across healthcare, public safety, logistics, energy, and financial services.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• Conversational AI platform
• Call center automation
• Natural language understanding
• Speech-to-text software
• AI virtual agents

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. AI Software Licensing: ONDEWO provides AI solutions as licensed software deployable on-premise or in the cloud. The company offers its ONDEWO Call Center AI platform along with individual components including Speech-to-Text, Natural Language Understanding, Text-to-Speech, and AI Management tools.
2. Professional Services: Implementation, customization, and ongoing support services for enterprise deployments. Includes proof-of-concept engagements, AI training, and integration with existing systems.
3. AI Agent Automation: Fully automated first-level support and customer care through AI agents. Pricing likely based on call volume or usage metrics.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

ONDEWO develops and sells a conversational AI software platform for automating and assisting enterprise call-center operations. Its core product, ONDEWO Call Center AI (CCAI), combines proprietary Natural Language Understanding, Speech-to-Text, and Text-to-Speech capabilities to run AI agents that handle inbound and outbound phone calls and assist human agents in real time. The platform can be deployed on-premise for data-sovereign customers or in the cloud, and is complemented by a self-service AI management tool (ONDEWO AIM) and a VOIP telephone system integration (ONDEWO VTSI) connector.

Product overview

ONDEWO is an Austrian AI company that builds the operating system for human-machine communication. The product portfolio is organized as a platform-plus-modules architecture centered on the ONDEWO Call Center AI (CCAI) as the core all-in-one solution, supplemented by specialized add-on modules including ONDEWO Speech-to-Text (S2T), ONDEWO Natural Language Understanding (NLU), ONDEWO Text-to-Speech (T2S), ONDEWO VOIP Telephone System Integration (VTSI), and ONDEWO AI Management (AIM). These modules can be deployed individually or together: the NLU platform processes text for conversation automation; S2T and T2S handle audio input/output; VTSI integrates with enterprise phone infrastructure; and AIM provides the self-service management layer. All products support multiple languages and can run on-premise or in the cloud, enabling end-to-end AI-powered call center automation for businesses.

Differentiator

Problem solved

Functional benefit

Brands

• ONDEWO Call Center AI (CCAI): The all-in-one solution for automating and assisting inbound and outbound calls
• ONDEWO Speech-to-Text (S2T)
• ONDEWO Natural Language Understanding (NLU)
• ONDEWO Text-to-Speech (T2S)
• ONDEWO VOIP Telephone System Integration (VTSI)
• ONDEWO AI Management (AIM)

Products and services

• ONDEWO Call Center AI (CCAI) All-in-one AI software for automating and assisting inbound and outbound calls in enterprise and public-sector contact centers. AI agents converse naturally with customers, gather data before transferring to humans, and assist human agents in real time. It is designed for enterprises and government organizations running high-volume customer service, emergency, or appointment hotlines.
• ONDEWO Natural Language Understanding (NLU) AI platform that understands human conversations and independently conducts natural conversations, recognizing custom entities (such as product names), detecting user intents (such as 'order product'), deriving structured user context information, and automating human-machine conversations. Targeted at developers, contact-center operators, and solution partners building conversational AI applications.
• ONDEWO Speech-to-Text (S2T) Automatic speech recognition software that converts spoken language into text with high accuracy in milliseconds, intended for call-center, emergency, and enterprise voice applications. It processes audio input for transcription and downstream conversational AI workflows.
• ONDEWO Text-to-Speech (T2S) Speech synthesis software that generates a unique human-like voice for telephone systems and conversational AI agents, converting text responses into spoken audio for callers. Used by enterprises to brand the voice of their automated phone assistants.
• ONDEWO VOIP Telephone System Integration (VTSI) Integration software that connects ONDEWO AI capabilities with enterprise VOIP telephone systems, enabling automated inbound and outbound calls within existing telephony infrastructure. Targeted at enterprises that want to add conversational AI to their current phone systems without replacing them.
• ONDEWO AI Management (AIM) Self-service management platform for creating, analyzing, managing, and optimizing conversational AI projects without deep engineering effort. It allows non-technical users to build dialog flows while data scientists can configure algorithms in detail. Intended for enterprise teams building and operating AI assistants in production.

Quantifiable outcome

• 24/7 availability without waiting times for customers
• +4 more outcomes

Named customers8 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability8 records

Feature7 records

Partnerships

Six partnerships are on record, tiered strategic, core and minor.

• Johanniter AustriastrategicStrategic or Co-development Partner · 12 March 2026Partnership in the 13-month FFG KIRAS project AI Control Center focused on providing AI-based automation for telephone communication processes in healthcare. The project aimed at maintaining critical infrastructure and significantly relieving control center staff, especially during peak loads.
• FrequentiscoreStrategic or Co-development PartnerStrategic partnership with Frequentis for developing AI solutions for safety-critical control center environments. Together developed AI prototype for emergency call centers within weeks. ONDEWO provides conversational AI technology while Frequentis contributes domain expertise in public safety and control center solutions. The partnership has produced multiple FFG-funded research projects including the 2-year Take Off Next Generation Safety project for Air Traffic Management.
• CloudflightcoreTechnology or IntegrationCloudflight provides data center infrastructure hosting the NVIDIA DGX A100 supercomputer for ONDEWO's AI development. Only a few selected companies have access to such resilient server infrastructure. Cloudflight is a key infrastructure partner enabling ONDEWO's advanced AI training capabilities.
• ELOQAI GmbHcoreStrategic or Co-development PartnerHealthcare-focused partnership where ELOQAI uses ONDEWO's AI platforms to provide fully automated medical appointment booking solutions. ELOQAI has successfully deployed ONDEWO AI for appointment booking in medicine, enabling 24/7 automated booking, rescheduling, and cancellation via telephone and webchat.
• AWS Industry-Startup.NetminorStrategic or Co-development PartnerAWS program that connected ONDEWO and Frequentis, initiating the partnership that led to the emergency call center AI prototype development. This was the catalyst for the strategic relationship between the two companies.
• NVIDIAcoreTechnology or IntegrationTechnology partnership providing ONDEWO access to NVIDIA DGX A100 AI supercomputer. ONDEWO is one of the first companies in Europe to deploy this advanced AI infrastructure for creating cutting-edge AI technology.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cognigy: German enterprise conversational AI platform offering low-code agents, voice bots, and contact-center automation. Direct comparable to ONDEWO's Call Center AI in product scope, enterprise GTM, and DACH market focus.
• Parloa: Berlin-based AI platform for voice-first customer service automation, focused on enterprise contact centers in DACH. Directly competes on conversational AI agents for inbound/outbound calls.
• Avaamo: Conversational AI platform specializing in voice and chat automation for enterprises. Comparable on NLU-driven virtual agents for contact-center and self-service use cases.
• Boost.ai: Scandinavian enterprise conversational AI vendor with virtual agents for customer service and internal support. Overlaps with ONDEWO's NLU and CCAI product set and serves similar regulated industries (banking, insurance, public sector).
• Spitch: Swiss provider of speech analytics, conversational AI, and contact-center solutions, with strong European-language focus. Closely comparable on speech recognition (S2T) and telephony integration.
• Kore.ai: Enterprise conversational AI and agent platform used in banking, healthcare, and telecom. Comparable on agent frameworks, NLU capabilities, and contact-center automation depth.
• Yellow.ai: Enterprise-grade conversational AI platform for customer support automation across chat and voice, targeting large enterprises globally. Directly comparable product/GTM overlap with ONDEWO CCAI.

Broad incumbents

• Amelia (SoundHound AI): Enterprise conversational AI platform acquired by SoundHound AI, offering voice/digital agents across banking, healthcare, and insurance. Wider portfolio scope but overlapping CCAI offerings.
• Verint: Established customer engagement vendor with conversational AI, speech analytics, and agent-assist capabilities. Competes with ONDEWO in larger enterprise contact center deployments.
• Google Contact Center AI: Google Cloud's CCAI offering integrates Dialogflow, Speech-to-Text, and Text-to-Speech for enterprise contact centers — direct category overlap but with vastly larger platform and global scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ondewo
• GitHubbitbucket.org/ondewo/ondewo-customer-issue-tracking/issues
• YouTubeyoutube.com/channel/ondewo
• Facebookfacebook.com/ondewo
• LinkedInlinkedin.com/company/ondewo
• Instagraminstagram.com/ondewo

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ONDEWO