Faks
Faks is a Paris-based B2B SaaS platform connecting French pharmacies, groupements, and laboratories to manage supplier relationships, claims, commercial operations, and expired products. It serves 18,000+ pharmacies, 100+ groupements, and 500+ labs via free and subscription tiers.
- Company typePrivate
- Founded2020
- HeadquartersParis, France
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Faks does
Faks (legally Commandes Pharma S.A.S.) is a Paris-based B2B SaaS company founded in July 2020 by Corentin Geoffray (CEO) and Félix Pignard (CTO). The company operates a vertical platform serving the French pharmaceutical ecosystem across three customer segments — independent pharmacies, pharmacy groupements (buying groups), and pharmaceutical laboratories — providing supplier relationship management, claims/returns handling, commercial operations tracking, and document centralization. The company claims 80%+ market penetration in the French pharmacy B2B ecosystem, with 18,000+ active pharmacies, 100+ groupements, 500+ laboratories on the platform, and 100,000+ claims processed by July 2023.
The platform's core technical stack consists of a multi-tenant SaaS application with a web interface and mobile applications on iOS and Android, hosted on Heroku with data stored on AWS in Ireland (EU). It integrates deeply with dominant French pharmacy software ecosystems including LGO management systems (Winpharma, Ospharm, ID-LGPI), accounting platforms (Digipharmacie), promotional materials tools (Boost, Medipim), and payment infrastructure (GoCardless SEPA). The product portfolio includes a free core tier (Faks Backoffice), a premium automation tier (Faks Konnect at €70/month + €150 setup), laboratory modules (Faks Service, Sell-in, Sell-out starting from €200/month), and a generative AI supplier assistant (Kopilot, launched 2025). Platform claims include a 4.8/5 user rating and addressable outcomes of reduced administrative time (40% of pharmacy professionals' time is administrative) and additional margin potential (10%).
The business model combines freemium acquisition (free Backoffice drives 18,000+ pharmacy adoption) with a tiered subscription structure for both pharmacies (Konnect) and laboratories (modular subscriptions), supplemented by per-adherent pricing for groupements. GTM motion is hybrid: self-serve/free for pharmacies, sales-assisted enterprise demos for groupements and laboratories via HubSpot scheduling. Total disclosed funding includes a €5M Series A in May 2023 (Speedinvest, Connect Ventures, Breega, Aglaé) and a likely early-2025 follow-on. Operating geographies are France-only; the platform is GDPR-compliant and hosts data in the EU.
Faks firmographics
Firmographics- Name
- Faks
- Legal name
- Commandes Pharma
- Website
- https://faks.co
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Faks is a Paris-based B2B SaaS platform connecting French pharmacies, groupements, and laboratories to manage supplier relationships, claims, commercial operations, and expired products. It serves 18,000+ pharmacies, 100+ groupements, and 500+ labs via free and subscription tiers.
- Ownership category
- akta.pro rank
Faks industry classification
Industry- Product category
- Pharmacy Supplier Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Order-to-Cash (O2C) Operations (Order Admin, Credit, Invoicing, Collections Handoff) (BPAAAGAK)
- akta.pro secondary industry
- Accounts Payable (Invoice Processing, 2/3-Way Match, Vendor Payments) (BPAAAGAA)
Keywords
Where Faks is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices3 records
Markets served
Faks business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Backoffice Subscription (Pharmacies): Free tier with basic features including claims management, expired products, commercial operations, and document storage. Serves as entry point for user acquisition.
- Konnect Premium Subscription (Pharmacies): Premium tier at €70/month with €150 setup fee. Includes all Backoffice features plus automated integrations with professional spaces, LGO systems, accounting tools, and promotional materials. Additional LGO costs may apply. Monthly or annual billing via GoCardLess SEPA direct debit.
- Groupement Solutions: Custom pricing for groupements that equip their pharmacy members. Includes performance piloting tools, network performance management, and custom agreements. Billed per adherent pharmacy.
- Laboratory Freemium: Free tier for laboratories with basic claims and commercial operations modules. Serves as lead generation for paid upgrades.
- Laboratory Paid Modules: Modular pricing for laboratories: Faks Service (claims handling), Faks Sell-in, and Faks Sell-out modules. Starting from €200/month or custom pricing based on organization size and needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Backoffice (Free) - Basic pharmacy supplier management |
| Subscription | Monthly | Konnect (€70/month) - Premium automation tier |
| Subscription | Monthly | Kopilot AI Assistant - Contact for pricing |
| Subscription | Monthly | Faks Sell-in (Laboratory) - Starting price |
| Subscription | Monthly | Faks Sell-out (Laboratory) - Starting price |
| Subscription | Monthly | Faks Service (Laboratory) - Starting price |
| Freemium | Monthly | Laboratory Freemium - Free tier for labs |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
Faks product offering
Product offeringCore offering
Faks is a B2B SaaS platform that connects pharmacies, pharmacy groupements (buying groups), and pharmaceutical laboratories on a single supplier relationship management system. Its free Backoffice tier handles claims, expired product returns, commercial operations, document storage and partner chat, while the paid Faks Konnect tier (€70/month) adds automated integrations with pharmacy management systems (LGOs), accounting tools, laboratory pro spaces, and promotional material editors. The platform also serves laboratories with dedicated modules (Service, Sell-in, Sell-out) and an AI-powered Kopilot assistant for business intelligence.
Product overview
Faks is a B2B platform serving the French pharmaceutical ecosystem with three customer segments (pharmacies, laboratory groups, laboratories). The portfolio consists of a free core platform (Faks Backoffice) offering complaints management, commercial operations, expired product returns, and document storage, plus premium automation modules. Faks Konnect (€70/month) adds LGO connectivity, pro space synchronization, promotional display generation, and accounting integration. A new AI-powered assistant called Kopilot provides generative AI-based business intelligence. Laboratories can subscribe to specialized modules: Faks Service (complaints), Faks Sell-in (sales performance), and Faks Sell-out (analytics and ROI). All modules integrate with third-party pharmacy software including LGOs (Winpharma, Ospharm), accounting tools (Digipharmacie), and display creation (Boost, Medipim).
Differentiator
Problem solved
Functional benefit
Brands
- Faks Backoffice: The core platform for managing supplier relationships in pharmacies.
- Faks Konnect
- Kopilot
Products and services
- Faks Backoffice Free core SaaS platform for pharmacies providing supplier relationship management: claims and dispute handling, expired product return management, commercial operations tracking, manual compensation tracking, partner chat, and centralized document storage.
- Faks Konnect Premium automation module (€70/month + €150 setup) for pharmacies that integrates Faks with their pharmacy management system (LGO), laboratory professional spaces, accounting software, and promotional material tools. Includes automatic EAN-level promotion encoding, bi-directional lab space synchronization, automated invoice reconciliation, and promotional poster generation.
- Kopilot Generative-AI-powered business assistant for pharmacy professionals that helps them understand their commercial data, prioritize actions, and execute key supplier management tasks. Pricing on contact with sales (starting around €200/month).
- Faks Service Laboratory module that centralizes and channels complaint workflows, reducing the time sales forces spend on expired product returns and dispute resolution with pharmacies.
- Faks Sell-in Laboratory module that reduces lost sales and dependency on field sales teams by enabling smoother and more predictable sell-in processes to pharmacies. Starting from €200/month with custom pricing by organization size.
- Faks Sell-out Laboratory module that enables traceable commercial operations, real engagement visualization per pharmacy, sell-out analytics and ROI tracking. Starting from €200/month with custom pricing by organization size.
Quantifiable outcome
- 40% of pharmacy professionals' time is spent on administrative tasks (the problem Faks addresses)
- +3 more outcomes
Companies that use Faks
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Faks technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability2 records
Feature9 records
Faks partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- DigipharmaciecoreIntegration partner. Enables pharmacies to create Faks disputes directly from Digipharmacie account, and automatically links Faks commercial operations with Digipharmacie accounting documents for compensation reconciliation.
- MedipimcoreIntegration partner. Provides product photos automatically available for promotional posters through the Faks-B Boost integration.
- BoostcoreIntegration partner for promotional materials. Connects with Faks to enable groupements to access poster editor for creating/importing promotional templates, and pharmacists to generate posters in 3 clicks.
- WinpharmacoreIntegration partner (LGO/Pharmacy management system). Enables pharmacists to encode promotions in 1 click directly in their LGO from Faks.
- OspharmcoreIntegration partner (LGO). Automatically uploads sales data from LGO into Faks commercial operations (automated sales listing).
- GoCardlesscorePayment processing partner. Provides SEPA direct debit payment solution for Faks Konnect subscription billing. Monthly or annual automatic withdrawals.
- Heroku (Salesforce)coreCloud infrastructure provider for Faks platform hosting.
- AWS (Amazon)coreCloud data storage provider. All personal data and platform data stored on AWS servers located in Ireland (EU).
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Faks competitors and assessment
Company assessmentOthers
- Doctolib: Doctolib is the dominant French health-tech platform for appointment booking and care coordination. While it serves a different healthcare segment (practitioners and patients, not B2B pharmacy supplier management), it is a comparable French digital health benchmark in scale, brand, and capital efficiency.
- Medipim: Medipim is a French product data provider for pharmacies, integrated with Faks to power promotional displays. It is a partner/ecosystem participant in the same vertical SaaS stack rather than a direct competitor, but addresses adjacent pharmacy digitization needs.
Broad incumbents
- CompuGroup Medical: CompuGroup Medical is a large European healthcare software group whose pharmacy practice management systems (including the Winpharma LGO, which Faks integrates with) sit adjacent to Faks' workflow automation. It is a broad incumbent with a much wider healthcare-IT portfolio but overlapping pharmacy-side capabilities.
- Pharmagest Interactive: Pharmagest is a leading French pharmacy management software provider (LGPI/ID-LGPI, an integration partner of Faks) and serves as a broad incumbent offering a full pharmacy-IT suite that competes for the same pharmacy customer wallet as Faks.
Emerging players
- Posos: Posos is a French AI-driven drug prescription and clinical decision support company for healthcare professionals. It is comparable as a French health-tech SaaS targeting professionals with AI-powered workflow software, intersecting with Faks' Kopilot AI roadmap.
- Lifen: Lifen is a French health data exchange and document workflow platform serving hospitals and healthcare professionals. Comparable as a French B2B health-tech SaaS focused on digitizing and automating healthcare document flows, similar in spirit to Faks' claims/document automation.
Direct peers
- Cegedim: Cegedim is a major French healthcare technology vendor whose Smart RX and pharmacy software suite overlap directly with Faks' claims, operations, and supplier-management workflows. It is the most established LGO incumbent that Faks integrates with and competes against for pharmacy workflow budget.
Regional players
- Alliadis: Alliadis is a French pharmacy services and IT group serving independent pharmacies, structurally similar to the groupement segment Faks targets. It represents the type of regional pharmacy-services consolidator that competes for, or partners with, workflow-software vendors in the same market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Faks social profiles
Digital presenceFaks compliance and trust
Trust signalCompliance1 record
Faks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Faks leadership team
Management profileNumber of profiles
Profiles4 records
Faks funding detail
Funding detailFunding overview
Funding rounds5 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Faks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Faks
What does Faks do?
Faks is a B2B SaaS platform that connects pharmacies, pharmacy groupements (buying groups), and pharmaceutical laboratories on a single supplier relationship management system. Its free Backoffice tier handles claims, expired product returns, commercial operations, document storage and partner chat, while the paid Faks Konnect tier (€70/month) adds automated integrations with pharmacy management systems (LGOs), accounting tools, laboratory pro spaces, and promotional material editors. The platform also serves laboratories with dedicated modules (Service, Sell-in, Sell-out) and an AI-powered Kopilot assistant for business intelligence.
Is Faks a public or private company?
Faks is a private company. It is classified as venture growth investor backed and is currently operating.
When was Faks founded?
Faks was founded in 2020. It employs 11 to 50 people.
Where is Faks based?
Faks is headquartered in Paris, France, in the Europe region.
How does Faks make money?
Five revenue lines are on record. Backoffice Subscription (Pharmacies) is the primary driver. The others are konnect Premium Subscription (Pharmacies), groupement Solutions, laboratory Freemium and laboratory Paid Modules.
Who are Faks's main competitors?
Others on record are Doctolib and Medipim. Broad incumbents are CompuGroup Medical and Pharmagest Interactive. Emerging players are Posos and Lifen. Cegedim is listed as a direct peer. Alliadis is listed as a regional player.
Does Faks have an API?
No public API is recorded for Faks.
What industry is Faks in?
Faks's product category is Pharmacy Supplier Management Software. Its primary akta.pro industry code is BPAAAGAK, Order-to-Cash (O2C) Operations (Order Admin, Credit, Invoicing, Collections Handoff), with a secondary code of BPAAAGAA, Accounts Payable (Invoice Processing, 2/3-Way Match, Vendor Payments). Its NAICS code is 51821 and its SIC code is 7372.