PMC
PMC is a UK-headquartered commerce technology services provider serving 120+ global retail and D2C brands across 24 countries with proprietary Graphene Commerce Platform, integration, and managed IT services delivered from UK and India offices.
- Company typePrivate
- Founded2004
- HeadquartersAbingdon, United Kingdom
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What PMC does
PMC (legal name: Paul Mason Consulting Limited) is a UK-headquartered commerce technology services provider focused exclusively on the global retail and direct-to-consumer (D2C) sector. Founded in 2004 and headquartered in Abingdon, the company employs 500+ specialists across UK and India offices and serves more than 120 retail and D2C brands across 24 countries. Its core proprietary product is the Graphene Commerce Platform — a modular, cloud-native unified commerce platform built on AWS, comprising Graphene Engage (POS including traditional checkout, mobile POS and self-service), eBasket (in-store ePOS on iPad/Android SoftPOS with fiscal compliance), and Connect (proprietary integration/orchestration layer). PMC monetises through a mix of professional services (consulting, software engineering, project delivery, digital services, test and automation engineering), 24/7 managed IT services, and platform licensing for Graphene, delivered primarily to enterprise retailers via a UK–India nearshore/offshore delivery model. The company is privately held, founder-led by Paul Mason, backed by BGF since June 2025, and operates with major technology alliances across Aptos, NCR Voyix, Oracle, AWS, Flooid, and Adyen. Notable customers include Superdry, Specsavers, Primark, Signet Jewelers, Crew Clothing, Fat Face, Stonegate, Ann Summers, Bravissimo, and Lifetime Brands.
PMC firmographics
Firmographics- Name
- PMC
- Legal name
- Paul Mason Consulting Limited
- Website
- https://pmccommerce.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- PMC is a UK-headquartered commerce technology services provider serving 120+ global retail and D2C brands across 24 countries with proprietary Graphene Commerce Platform, integration, and managed IT services delivered from UK and India offices.
- Ownership category
- akta.pro rank
PMC industry classification
Industry- Product category
- Retail IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Management Services (8741)
- akta.pro primary industry
- Enterprise Application Data Migration & Master Data Management Services (BPAEAGAJ)
- akta.pro secondary industry
- Program & Project Management (PMO) Consulting (BPAHACAL)
Keywords
Where PMC is headquartered
LocationHeadquarters
- HQ city
- Abingdon
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
PMC business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Consulting & Advisory Services: Strategic consulting, technology advisory, project delivery and management services for retail transformation initiatives. Delivered by expert consultants with deep retail domain knowledge.
- Software Engineering Services: Custom software development, integration, DevOps, and digital transformation services. Provides tailored engineering teams that integrate with client operations.
- Managed IT Services: 24/7 managed services including service desk, application and database management, hardware support, endpoint management, and cloud operations. Provides global scalability with both legacy and modern technology expertise.
- Graphene Commerce Platform: Licensing and deployment of the Graphene unified commerce platform for retailers seeking modular, scalable commerce capabilities.
- Test & Automation Services: Quality assurance, testing automation, and test script development services for retail and commerce environments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise professional services engagement |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
PMC product offering
Product offeringCore offering
PMC is a Retail IT Services and Solutions provider that advises, runs and transforms Retail IT for global retailers and D2C brands. It combines consulting, software engineering, managed services and its proprietary Graphene unified commerce platform to deliver legacy modernization, omnichannel enablement and 24/7 operational support across 24 countries.
Product overview
PMC offers a portfolio of technology services for global commerce, anchored by its proprietary Graphene Commerce Platform — a modular, cloud-native unified commerce platform built on AWS. The platform provides core POS capabilities through Graphene Engage (supporting traditional, mobile, and self-service checkout), eBasket for iPad/Android-based in-store transactions with fiscal compliance, and Connect for system integration and data orchestration enabling AI-driven operations. Alongside the platform, PMC delivers a comprehensive suite of consulting, software engineering, project management, digital, testing/automation, and managed IT services. Together, these offerings provide retailers and brands with end-to-end support spanning strategy, platform implementation, and ongoing operations across 24 countries.
Differentiator
Problem solved
Functional benefit
Products and services
- Graphene Commerce Platform Modular, cloud-native unified commerce platform built on AWS that connects retail channels, sharpens data, and enables rapid deployment of new capabilities including POS, mobile POS, self-service checkout and integration orchestration. Designed for global retailers seeking scalable, modular commerce without rip-and-replace.
- Consulting & Advisory Services Independent strategic consulting covering technology strategy, platform selection, architecture, governance and capability building for retail and D2C technology decisions. Aligns technology with commercial goals and accelerates measurable outcomes.
- Project Delivery and Management Project management, business analysis and change management services for retail technology initiatives, providing independent accountability and pragmatic governance from concept to completion.
- Software Engineering Services Tailored software engineering teams for commerce and digital transformation, covering cloud, DevOps, application modernisation, commerce platforms, data solutions and product development. Integrates with client teams to accelerate delivery.
- Digital Services Digital services that turn commerce platforms into growth drivers, covering strategy, development, optimisation and long-term support to improve performance and customer journeys.
- Test and Automation Engineering Tailored testing and automation solutions across digital, POS and integrated systems, combining manual, automated and strategic testing to accelerate time-to-market and reduce risk in complex retail IT environments.
- Managed IT Services 24/7 managed IT services across retail and commerce environments including service desk, application and database management, hardware support, endpoint management and cloud operations. Provides global scalability with expertise in both legacy and modern technology.
Quantifiable outcome
- Reduced catalogue production time by 50% for Lifetime Brands
- +6 more outcomes
Companies that use PMC
Customer profileNamed customers15 records
Segments3 records
Ideal customer profiles2 records
PMC technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
PMC partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- FlooidcoreStrategic partnership providing unified commerce platform capabilities. Flooid is a best-of-breed POS and retail platform partner.
- AptoscoreTechnology alliance partner for retail commerce solutions. Part of PMC's best-of-breed technology ecosystem.
- NCR VoyixcoreStrategic technology partner for POS and retail systems integration.
- OraclecoreTechnology partnership for enterprise commerce and database solutions integration.
- AWScoreCloud infrastructure partnership - Graphene platform and customer solutions hosted on AWS.
Scale indicators5 records
Recent moves8 records
Expansion highlights6 records
PMC competitors and assessment
Company assessmentEmerging players
- NewStore: Mobile-first omnichannel retail platform provider serving D2C and specialty retailers. Comparable to PMC's Graphene Engage and eBasket modules as a modular unified commerce platform, though more focused on D2C/native mobile experiences.
Regional players
- Softcat: UK-focused IT infrastructure and services provider. Comparable to PMC as a UK-headquartered B2B technology services firm serving enterprise customers, though Softcat's focus is more on IT infrastructure procurement than retail-specialized software services.
Direct peers
- Flooid: Best-of-breed retail POS and unified commerce platform provider, directly comparable to PMC's Graphene Engage and POS offerings. PMC has a strategic partnership with Flooid, indicating close overlap in retail POS solution delivery.
- Aptos: Retail technology platform provider specializing in unified commerce, order management, and CRM for retailers. PMC has a strategic technology alliance with Aptos, and both serve similar enterprise retail customers with overlapping solution scopes.
- Kainos: UK-listed digital technology services firm providing software engineering, managed services, and platform implementations. Comparable to PMC as a mid-sized UK-headquartered IT services company with enterprise customers and proprietary platform offerings (e.g., Evolve).
Broad incumbents
- Capgemini: Global systems integrator with a substantial retail and consumer products practice. Competes with PMC for large enterprise retail transformation deals while offering broader geographic reach and scale across multiple verticals.
- Manhattan Associates: Large enterprise software vendor providing supply chain, inventory, and omnichannel commerce solutions for retailers. Overlaps with PMC's Graphene platform scope and competes for the same enterprise retail IT budget allocations.
- NCR Voyix: Large incumbent retail technology vendor (formerly NCR Retail) providing POS, payments, and unified commerce platforms. As a strategic PMC technology partner serving the same retail customers, it represents both a partner and competitor in retail commerce technology.
- TCS (Tata Consultancy Services): Global systems integrator with significant retail and consumer goods practice and large India delivery footprint. Competes with PMC on retail IT services and managed services, particularly for global retailer enterprise contracts.
- Cognizant: Global IT services firm with a large retail, consumer goods, and commerce digital practice. Directly competes with PMC for enterprise retail digital transformation engagements, particularly among large global retailers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
PMC social profiles
Digital presencePMC compliance and trust
Trust signalCompliance1 record
PMC financial estimates
Financial estimateRevenue estimate
Valuation estimate
PMC leadership team
Management profileNumber of profiles
Profiles8 records
PMC funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PMC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PMC
What does PMC do?
PMC is a Retail IT Services and Solutions provider that advises, runs and transforms Retail IT for global retailers and D2C brands. It combines consulting, software engineering, managed services and its proprietary Graphene unified commerce platform to deliver legacy modernization, omnichannel enablement and 24/7 operational support across 24 countries.
Is PMC a public or private company?
PMC is a private company. It is classified as venture growth investor backed and is currently operating.
When was PMC founded?
PMC was founded in 2004. It employs 1,001 to 5,000 people.
Where is PMC based?
PMC is headquartered in Abingdon, United Kingdom, in the Europe region.
How does PMC make money?
Five revenue lines are on record. Consulting & Advisory Services are the primary driver. The others are software Engineering Services, managed IT Services, graphene Commerce Platform and test & Automation Services.
Who are PMC's main competitors?
NewStore is listed as an emerging player. Softcat is listed as a regional player. Direct peers are Flooid, Aptos and Kainos. Broad incumbents are Capgemini, Manhattan Associates, NCR Voyix, TCS (Tata Consultancy Services) and Cognizant.
Does PMC have an API?
No public API is recorded for PMC.
What industry is PMC in?
PMC's product category is Retail IT Services. Its primary akta.pro industry code is BPAEAGAJ, Enterprise Application Data Migration & Master Data Management Services, with a secondary code of BPAHACAL, Program & Project Management (PMO) Consulting. Its NAICS code is 518 and its SIC code is 8741.