PMC

What PMC does

PMC (legal name: Paul Mason Consulting Limited) is a UK-headquartered commerce technology services provider focused exclusively on the global retail and direct-to-consumer (D2C) sector. Founded in 2004 and headquartered in Abingdon, the company employs 500+ specialists across UK and India offices and serves more than 120 retail and D2C brands across 24 countries. Its core proprietary product is the Graphene Commerce Platform — a modular, cloud-native unified commerce platform built on AWS, comprising Graphene Engage (POS including traditional checkout, mobile POS and self-service), eBasket (in-store ePOS on iPad/Android SoftPOS with fiscal compliance), and Connect (proprietary integration/orchestration layer). PMC monetises through a mix of professional services (consulting, software engineering, project delivery, digital services, test and automation engineering), 24/7 managed IT services, and platform licensing for Graphene, delivered primarily to enterprise retailers via a UK–India nearshore/offshore delivery model. The company is privately held, founder-led by Paul Mason, backed by BGF since June 2025, and operates with major technology alliances across Aptos, NCR Voyix, Oracle, AWS, Flooid, and Adyen. Notable customers include Superdry, Specsavers, Primark, Signet Jewelers, Crew Clothing, Fat Face, Stonegate, Ann Summers, Bravissimo, and Lifetime Brands.

Name

PMC

Legal name

Paul Mason Consulting Limited

Website

https://pmccommerce.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

PMC is a UK-headquartered commerce technology services provider serving 120+ global retail and D2C brands across 24 countries with proprietary Graphene Commerce Platform, integration, and managed IT services delivered from UK and India offices.

Ownership category

akta.pro rank

Product category

Retail IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Management Services (8741)

akta.pro primary industry

Enterprise Application Data Migration & Master Data Management Services (BPAEAGAJ)

akta.pro secondary industry

Program & Project Management (PMO) Consulting (BPAHACAL)

Keywords

• Retail IT services
• Unified commerce platform
• Managed IT services
• Commerce consulting
• POS solutions

Headquarters

HQ city

Abingdon

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Consulting & Advisory Services: Strategic consulting, technology advisory, project delivery and management services for retail transformation initiatives. Delivered by expert consultants with deep retail domain knowledge.
2. Software Engineering Services: Custom software development, integration, DevOps, and digital transformation services. Provides tailored engineering teams that integrate with client operations.
3. Managed IT Services: 24/7 managed services including service desk, application and database management, hardware support, endpoint management, and cloud operations. Provides global scalability with both legacy and modern technology expertise.
4. Graphene Commerce Platform: Licensing and deployment of the Graphene unified commerce platform for retailers seeking modular, scalable commerce capabilities.
5. Test & Automation Services: Quality assurance, testing automation, and test script development services for retail and commerce environments.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

PMC is a Retail IT Services and Solutions provider that advises, runs and transforms Retail IT for global retailers and D2C brands. It combines consulting, software engineering, managed services and its proprietary Graphene unified commerce platform to deliver legacy modernization, omnichannel enablement and 24/7 operational support across 24 countries.

Product overview

PMC offers a portfolio of technology services for global commerce, anchored by its proprietary Graphene Commerce Platform — a modular, cloud-native unified commerce platform built on AWS. The platform provides core POS capabilities through Graphene Engage (supporting traditional, mobile, and self-service checkout), eBasket for iPad/Android-based in-store transactions with fiscal compliance, and Connect for system integration and data orchestration enabling AI-driven operations. Alongside the platform, PMC delivers a comprehensive suite of consulting, software engineering, project management, digital, testing/automation, and managed IT services. Together, these offerings provide retailers and brands with end-to-end support spanning strategy, platform implementation, and ongoing operations across 24 countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Graphene Commerce Platform Modular, cloud-native unified commerce platform built on AWS that connects retail channels, sharpens data, and enables rapid deployment of new capabilities including POS, mobile POS, self-service checkout and integration orchestration. Designed for global retailers seeking scalable, modular commerce without rip-and-replace.
• Consulting & Advisory Services Independent strategic consulting covering technology strategy, platform selection, architecture, governance and capability building for retail and D2C technology decisions. Aligns technology with commercial goals and accelerates measurable outcomes.
• Project Delivery and Management Project management, business analysis and change management services for retail technology initiatives, providing independent accountability and pragmatic governance from concept to completion.
• Software Engineering Services Tailored software engineering teams for commerce and digital transformation, covering cloud, DevOps, application modernisation, commerce platforms, data solutions and product development. Integrates with client teams to accelerate delivery.
• Digital Services Digital services that turn commerce platforms into growth drivers, covering strategy, development, optimisation and long-term support to improve performance and customer journeys.
• Test and Automation Engineering Tailored testing and automation solutions across digital, POS and integrated systems, combining manual, automated and strategic testing to accelerate time-to-market and reduce risk in complex retail IT environments.
• Managed IT Services 24/7 managed IT services across retail and commerce environments including service desk, application and database management, hardware support, endpoint management and cloud operations. Provides global scalability with expertise in both legacy and modern technology.

Quantifiable outcome

• Reduced catalogue production time by 50% for Lifetime Brands
• +6 more outcomes

Named customers15 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• FlooidcoreTechnology or IntegrationStrategic partnership providing unified commerce platform capabilities. Flooid is a best-of-breed POS and retail platform partner.
• AptoscoreTechnology or IntegrationTechnology alliance partner for retail commerce solutions. Part of PMC's best-of-breed technology ecosystem.
• NCR VoyixcoreTechnology or IntegrationStrategic technology partner for POS and retail systems integration.
• OraclecoreTechnology or IntegrationTechnology partnership for enterprise commerce and database solutions integration.
• AWScoreTechnology or IntegrationCloud infrastructure partnership - Graphene platform and customer solutions hosted on AWS.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Emerging players

• NewStore: Mobile-first omnichannel retail platform provider serving D2C and specialty retailers. Comparable to PMC's Graphene Engage and eBasket modules as a modular unified commerce platform, though more focused on D2C/native mobile experiences.

Regional players

• Softcat: UK-focused IT infrastructure and services provider. Comparable to PMC as a UK-headquartered B2B technology services firm serving enterprise customers, though Softcat's focus is more on IT infrastructure procurement than retail-specialized software services.

Direct peers

• Flooid: Best-of-breed retail POS and unified commerce platform provider, directly comparable to PMC's Graphene Engage and POS offerings. PMC has a strategic partnership with Flooid, indicating close overlap in retail POS solution delivery.
• Aptos: Retail technology platform provider specializing in unified commerce, order management, and CRM for retailers. PMC has a strategic technology alliance with Aptos, and both serve similar enterprise retail customers with overlapping solution scopes.
• Kainos: UK-listed digital technology services firm providing software engineering, managed services, and platform implementations. Comparable to PMC as a mid-sized UK-headquartered IT services company with enterprise customers and proprietary platform offerings (e.g., Evolve).

Broad incumbents

• Capgemini: Global systems integrator with a substantial retail and consumer products practice. Competes with PMC for large enterprise retail transformation deals while offering broader geographic reach and scale across multiple verticals.
• Manhattan Associates: Large enterprise software vendor providing supply chain, inventory, and omnichannel commerce solutions for retailers. Overlaps with PMC's Graphene platform scope and competes for the same enterprise retail IT budget allocations.
• NCR Voyix: Large incumbent retail technology vendor (formerly NCR Retail) providing POS, payments, and unified commerce platforms. As a strategic PMC technology partner serving the same retail customers, it represents both a partner and competitor in retail commerce technology.
• TCS (Tata Consultancy Services): Global systems integrator with significant retail and consumer goods practice and large India delivery footprint. Competes with PMC on retail IT services and managed services, particularly for global retailer enterprise contracts.
• Cognizant: Global IT services firm with a large retail, consumer goods, and commerce digital practice. Directly competes with PMC for enterprise retail digital transformation engagements, particularly among large global retailers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pmccommerce
• Instagraminstagram.com/pmccommerce
• Xx.com/pmccommerce

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PMC