Commio
Commio is a U.S.-based CPaaS provider offering programmable voice and SMS/MMS APIs, intelligent multi-carrier routing, and Bring Your Own Carrier integrations into Twilio, SignalWire, Plivo, and Microsoft Teams, serving 1,500+ SaaS platforms, contact centers, and enterprises.
- Company typePrivate
- Founded2011
- HeadquartersRaleigh, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Commio does
Commio (legal entity thinQ Technologies, Inc.) is a U.S. Communications Platform as a Service (CPaaS) provider headquartered in Raleigh, North Carolina, offering programmable voice and SMS/MMS APIs to SaaS platforms, contact centers, enterprises, and telecom providers. The company was formed in September 2021 when ThinQ acquired Denver-based messaging API provider teli and rebranded the combined entity as Commio, consolidating voice and text capabilities under a single platform. As of the latest data, Commio employs 51–100 people and serves more than 1,500 customers including Zoom, Paychex, Lenovo, ServiceTitan, and ParentSquare, routing billions of calls and messages per month.
The platform is built around an intelligent call routing engine that aggregates 40+ voice carriers and 5 tier-1 toll-free carriers, with dynamic failover, real-time CDR monitoring, and SIP tracing tools. The product portfolio spans the Voice API Platform, Text Messaging API, Phone Number (DID) Origination, Intelligent Call Routing (LCR), OneRate Voice (flat-rate pricing), Smart Toll-Free (5X carrier disaster recovery), FlexNumbers (bundled number packages), SignatureCalling (Branded Calling ID via CTIA's BCID framework), CNAM Lookup, and E911 services. Its signature commercial differentiator is a "Bring Your Own Carrier" (BYOC) architecture that allows Commio to be embedded inside existing Twilio, SignalWire, Plivo, and Microsoft Teams deployments, with claimed cost reductions of 40–70% versus the incumbent CPaaS vendors.
Commio monetizes through a hybrid of usage-based pricing (per-minute voice at $0.008–$0.014; per-message SMS from $0.0035) and recurring monthly fees for phone number provisioning and FlexNumber bundles ($1.99–$9.99 per number). Compliance services (KYC, brand and 10DLC campaign registration, STIR/SHAKEN attestation, TCPA consultation) are sold as professional services, while newer offerings like InstantApp (RCS Business Messaging) and AI Voice are positioned as add-ons. The company pursues a tri-channel go-to-market combining direct enterprise field sales, self-service API onboarding at commio.io, and channel partners including MSPs, MVNOs, voice/cable providers, and UCaaS OEMs.
Commio firmographics
Firmographics- Name
- Commio
- Legal name
- thinQ Technologies, Inc.
- Website
- https://commio.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Commio is a U.S.-based CPaaS provider offering programmable voice and SMS/MMS APIs, intelligent multi-carrier routing, and Bring Your Own Carrier integrations into Twilio, SignalWire, Plivo, and Microsoft Teams, serving 1,500+ SaaS platforms, contact centers, and enterprises.
- Ownership category
- akta.pro rank
Commio industry classification
Industry- Product category
- Cloud Communications Platform as a Service (CPaaS)
- NAICS
- Wired Telecommunications Carriers (517111), Telecommunications (517)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- CPaaS (Programmable Voice, SMS, Video APIs) (HDAIAHAG)
- akta.pro secondary industries
- Messaging APIs, CPaaS & Programmable Communications (BPAMACAL), Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where Commio is headquartered
LocationHeadquarters
- HQ city
- Raleigh
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Commio business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales
Revenue model
- Voice API Usage: Pay-per-minute or per-call charges for voice services including local, toll-free, and international calling. Includes intelligent call routing with multiple carrier competition.
- Text Messaging API: Per-message charges for SMS and MMS delivery across multiple gateway providers. Pricing varies by message type (outbound/inbound) and number type (long code, short code, toll-free).
- Phone Number Services: Monthly recurring charges for phone number provisioning, porting, and management. Includes local numbers, toll-free numbers, and various tiers.
- FlexNumbers Packages: Bundled voice packages including phone numbers plus included minutes. Tiers: Starter ($4.99/number/mo), Select ($6.99/number/mo), Max ($9.99/number/mo) for local numbers; Toll-Free Basic ($1.99/number/mo) for toll-free.
- RCS Business Messaging: Revenue from RCS messaging campaigns including non-conversational (per message) and conversational (session-based) pricing models.
- Compliance Services: Fees for brand registration, campaign registration, KYC screening, and compliance consultation services supporting messaging and voice traffic.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | SMS/MMS Per Message Rates |
| Usage-based | Pay-as-you-go | Voice Per Minute Rates |
| Subscription | Monthly | Phone Number Monthly Fees |
| Subscription | Monthly | FlexNumbers Local Starter Plan |
| Subscription | Monthly | FlexNumbers Local Select Plan |
| Subscription | Monthly | FlexNumbers Local Max Plan |
| Subscription | Monthly | FlexNumbers Toll-Free Basic |
| Hybrid | Monthly | Volume/Custom Pricing |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels9 records
Commio product offering
Product offeringCore offering
Commio operates a cloud Communications Platform as a Service (CPaaS) that delivers programmable Voice APIs and SMS/MMS Messaging APIs to SaaS platforms, enterprises, contact centers, and telecom providers. The voice platform routes calls across 40+ tier-1 carriers through proprietary intelligent routing and offers 5X toll-free disaster recovery, while the messaging platform covers SMS, MMS, 10DLC, short codes, toll-free, and the InstantApp RCS Business Messaging product. Customers integrate via REST APIs, consume usage-based per-minute and per-message pricing, and can add capabilities such as SignatureCalling branded caller ID, CNAM lookup, E911, DID origination, and BYOC connectivity to existing Twilio, SignalWire, or Microsoft Teams stacks.
Product overview
Commio is a cloud Communications Platform as a Service (CPaaS) offering a unified platform for programmable voice and text messaging APIs. The core portfolio includes the Voice API Platform (supporting domestic, toll-free, and international calling via 40+ carriers) and Text Messaging API (covering SMS, MMS, 10DLC, short codes, and toll-free). Key add-on modules include OneRate Voice (flat-rate pricing), FlexNumbers (bundled number packages), Intelligent Call Routing/LCR (multi-carrier routing with failover), Smart Toll-Free (5X carrier toll-free solution), SignatureCalling/Branded Calling ID (verified caller identity via BCID), CNAM Lookup (caller ID database), E911 (emergency location), and InstantApp/RCS Business Messaging (rich interactive messaging with AI capabilities). The Bring Your Own Carrier feature enables integration with existing Twilio, SignalWire, Plivo, and Microsoft Teams deployments. The platform serves 1,500+ companies including SaaS platforms, contact centers, enterprises, and telecom providers.
Differentiator
Problem solved
Functional benefit
Products and services
- Commio Voice API Platform Programmable cloud voice API platform enabling domestic, toll-free, and international calling through 40+ tier-1 voice carriers with intelligent call routing, real-time call detail records, SIP tracing tools, and BYOC integration with Twilio, SignalWire, Plivo, and Microsoft Teams. Targeted at SaaS platforms, contact centers, enterprises, and telecom providers.
- Commio Text Messaging API Programmable SMS/MMS messaging API supporting short code, 10DLC long code, and toll-free messaging, with campaign registration through The Campaign Registry, delivery notifications, and diagnostic tools. Targeted at SaaS platforms, contact centers, enterprises, and high-volume messaging verticals such as education, FinTech, non-profit, political campaigns, and SMS marketing.
- InstantApp RCS Business Messaging RCS Business Messaging solution that transforms SMS into rich, app-like experiences with verified branded sender identity, images, videos, GIFs, product carousels, buttons, and suggested replies. Includes AI-driven content generation that ingests website content to build interactive campaigns and was recognized with the 2026 INTERNET TELEPHONY Product of the Year Award.
- SignatureCalling (Branded Calling ID) Fully verified Branded Calling ID solution using Rich Call Data (RCD) under CTIA's BCID framework. Cryptographically verifies business identity so the recipient's phone displays the brand name, logo, and call reason, preventing spoofing and improving answer rates for outbound enterprise and contact center calls.
- Smart Toll-Free Intelligent toll-free routing solution operated by Commio as a RespOrg, enabling direct toll-free number purchase and routing across all five domestic tier-1 toll-free carriers with automated disaster recovery that reroutes calls during carrier interruptions. Targets contact centers and enterprises with high-volume toll-free traffic.
- Intelligent Call Routing (LCR) Cloud-based Least Cost Routing platform combining the power of 40+ top voice carriers with custom carrier selection, routing parameters, call limits, automated cost-savings, real-time CDR monitoring, SIP tracing tools, and dynamic failover for enterprise voice traffic.
- Phone Number (DID) Origination Direct ordering, porting, and provisioning of local and toll-free phone numbers across the United States, Canada, and internationally, with bulk porting, customized DIDs, instant activation, and port-out fraud validation. Targets voice providers, UCaaS platforms, and enterprises.
- CNAM Lookup Carrier-grade Caller ID Name (CNAM) database lookup service with weekly data refresh, returning caller ID information via REST API in TXT, JSON, and XML formats to prevent telemarketers and scammers from masking caller identities.
- E911 Emergency Location Services Cloud-based E911 platform enabling VoIP providers and voice operators to attach emergency address information or callback numbers to any DID so that emergency services can locate callers, with a monthly recurring charge plus non-recurring setup fee per number.
Quantifiable outcome
- 40-70% cost reduction compared to Twilio, Bandwidth, and Telnyx
- +8 more outcomes
Companies that use Commio
Customer profileNamed customers11 records
Segments10 records
Ideal customer profiles4 records
Commio technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability3 records
Feature10 records
Commio partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- SyniversecoreCommio partnered with Syniverse for swift vetting and SMS success. Syniverse provides messaging infrastructure and vetting services to help ensure Commio's SMS campaigns meet carrier requirements and achieve optimal deliverability rates.
- NumeraclecoreNumeracle serves as Commio's verification partner for SignatureCalling branded calling solution. Numeracle reviews and verifies business identities before onboarding into the BCID (Branded Calling ID) ecosystem, ensuring only legitimate businesses can display branded caller information.
- Major US Carriers (Verizon, AT&T, T-Mobile)coreMajor US carriers including Verizon, AT&T, and T-Mobile are deploying RCS and supporting branded calling ecosystems. These partnerships are critical for Commio's RCS Business Messaging and SignatureCalling products to reach end consumers.
- CTIAcoreCTIA (Cellular Telecommunications and Internet Association) governs the Branded Calling ID framework. Commio operates as an Authorized Partner in the BCID ecosystem, following CTIA's standards and guidelines for branded calling implementation.
- The Campaign RegistrycoreThe Campaign Registry manages 10DLC brand and campaign registration for A2P messaging in the US. Commio works with TCR to register brands and campaigns for compliant SMS messaging.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
Commio competitors and assessment
Company assessmentDirect peers
- Twilio: The largest publicly traded CPaaS provider offering programmable voice, SMS, and video APIs globally. Commio competes head-on with Twilio in voice/SMS and explicitly enables BYOC integrations on top of Twilio infrastructure, making it both a direct competitor and a partner.
- Bandwidth: Communications Platform as a Service provider with owned carrier networks, offering voice, messaging, and 9-1-1 services. Directly comparable to Commio across voice APIs, toll-free, DID origination, and E911; also one of the three named competitors in Commio's pricing comparisons.
- Telnyx: Private CPaaS competitor providing programmable voice, SMS, and private global IP backbone. Like Commio, Telnyx emphasizes multi-carrier routing and cost optimization versus Twilio/Bandwidth; the third named competitor in Commio's 40-70% savings claim.
- Plivo: Cloud communications platform offering voice and SMS APIs for developers and enterprises. Directly comparable to Commio's CPaaS offerings; Commio explicitly supports BYOC integration with Plivo infrastructure.
- SignalWire: Programmable telecom and CPaaS platform offering voice, messaging, video, and AI APIs. Commio's BYOC solution explicitly integrates with SignalWire, positioning them as adjacent collaborators serving the same developer and enterprise CPaaS market.
- IntelePeer: Communications Platform as a Service with automated workflows, voice, and messaging APIs targeting mid-market and enterprise customers. Competes in similar CPaaS lanes as Commio, particularly around intelligent routing and contact center enablement.
Broad incumbents
- Sinch: Large publicly traded CPaaS and conversational AI platform with global reach across messaging, voice, and email. Operates in the same CPaaS space as Commio but at significantly larger scale and broader geographic coverage.
- Vonage (Ericsson): Now part of Ericsson, Vonage provides UCaaS, CCaaS, and CPaaS APIs for communications-enabled workflows. Overlaps with Commio's enterprise voice/messaging API offerings but as part of a much wider portfolio including UCaaS and contact center.
Emerging players
- Voxology: Smaller CPaaS / voice API provider focused on programmable communications and SIP-based carrier services. Comparable to Commio's voice and messaging API focus with similar developer-first positioning, though smaller in scale.
Regional players
- NetSapiens: UCaaS platform primarily serving North American service providers and MSPs with white-label voice/messaging. Overlaps with Commio's UCaaS and MSP channel programs in the same North American geography.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Commio social profiles
Digital presenceCommio compliance and trust
Trust signalCompliance4 records
Commio financial estimates
Financial estimateRevenue estimate
Valuation estimate
Commio leadership team
Management profileNumber of profiles
Profiles4 records
Commio subsidiaries and ownership
Company hierarchySubsidiaries1 record
Commio funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Commio M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Commio
What does Commio do?
Commio operates a cloud Communications Platform as a Service (CPaaS) that delivers programmable Voice APIs and SMS/MMS Messaging APIs to SaaS platforms, enterprises, contact centers, and telecom providers. The voice platform routes calls across 40+ tier-1 carriers through proprietary intelligent routing and offers 5X toll-free disaster recovery, while the messaging platform covers SMS, MMS, 10DLC, short codes, toll-free, and the InstantApp RCS Business Messaging product. Customers integrate via REST APIs, consume usage-based per-minute and per-message pricing, and can add capabilities such as SignatureCalling branded caller ID, CNAM lookup, E911, DID origination, and BYOC connectivity to existing Twilio, SignalWire, or Microsoft Teams stacks.
Is Commio a public or private company?
Commio is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Commio founded?
Commio was founded in 2011. It employs 51 to 100 people.
Where is Commio based?
Commio is headquartered in Raleigh, United States, in the North America region.
How does Commio make money?
Six revenue lines are on record. Voice API Usage is the primary driver. The others are text Messaging API, phone Number Services, flexNumbers Packages, RCS Business Messaging and compliance Services.
Who are Commio's main competitors?
Direct peers on record are Twilio, Bandwidth, Telnyx, Plivo, SignalWire and IntelePeer. Broad incumbents are Sinch and Vonage (Ericsson). Voxology is listed as an emerging player. NetSapiens is listed as a regional player.
Does Commio have an API?
Yes. Commio offers REST-based Voice and SMS/MMS APIs enabling developers to embed programmable voice and text messaging into any application. The Voice API connects to Twilio, SignalWire, and any existing SIP-powered tech stack, supporting domestic, toll-free, and international calling. The Messaging API supports SMS, MMS, 10DLC, short codes, and toll-free text campaigns. APIs provide real-time call detail records (CDR), SIP tracing tools, and routing control. Documentation is available at apidocs.thinq.com. Developer documentation is at apidocs.thinq.com.
What industry is Commio in?
Commio's product category is Cloud Communications Platform as a Service (CPaaS). Its primary akta.pro industry code is HDAIAHAG, CPaaS (Programmable Voice, SMS, Video APIs), with a secondary code of BPAMACAL, Messaging APIs, CPaaS & Programmable Communications. Its NAICS code is 517111 and its SIC code is 4813.