What MK Solutions does

MK Solutions is a Brazilian vertical SaaS company that provides an integrated ERP and management software ecosystem for internet service providers (ISPs). Its platform is anchored by MK ERP, which covers financial management, contract and inventory control, SLA-based ticketing, sales funnel management and network monitoring, and extends through more than ten purpose-built modules: MK MAPS for FTTH network documentation and provisioning, MK BOT for AI- and URA-driven customer service over WhatsApp, MK SAC+ as a White Label end-customer mobile app, MK Agentes+ for field technician operations, MK CRM+ for sales, MK Next Pay for automated billing and collections with VAN Banking integration, MK BI for business intelligence, MK MULTI for multi-branch management, MK Espelhado for database redundancy, and MK FLOW for workflow automation. MK Starter is offered as a compact, lower-priced entry tier for ISPs with up to 1,000 clients.

The company serves more than 2,500 active ISP clients across Brazil, with 32% penetration among the country's top 100 ISPs and coverage extending to connectivity for more than 15 million Brazilian end-users. The revenue model is tiered recurring SaaS subscriptions (MK Starter at R$599/month for small providers; custom pricing for the full ecosystem for larger providers), bundled with free 24/7 support. Go-to-market combines direct digital sales via the website and WhatsApp, a channel of 50+ commercial partners, and consistent presence at major Brazilian ISP industry events including ABRINT, Abramulti, LinkISP, the RTI Congress and ExpoISP. The company is led by CEO Tulio Barbosa and Director Felipe Pervelli under private equity owner TBG Investimentos, which acquired the company in 2020; in 2025, NASDAQ-listed Nuvini (NVNI) included MK Solutions as a pending acquisition target in its Latin American SaaS roll-up strategy.

Name

MK Solutions

Legal name

MK SOLUTIONS CRIAÇÃO DE SOFTWARE LTDA

Website

https://mksolutions.com.br

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

Brazilian vertical SaaS provider of integrated ERP and management software for internet service providers, offering 11+ modules across ERP, FTTH network documentation, AI-powered customer service, field operations, billing and BI to 2,500+ ISPs in Brazil.

Ownership category

akta.pro rank

Product category

Vertical ERP Software for Internet Service Providers

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

akta.pro secondary industry

Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)

Keywords

• ISP management software
• Vertical ERP systems
• FTTH network management
• Telecom billing automation
• Internet provider operations

Headquarters

HQ city

Candelaria

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscriptions: MK Solutions generates revenue primarily through recurring software subscriptions for its ecosystem of ISP management modules. Pricing is tiered by provider size (MK Starter at R$599 for small providers up to 1,000 clients, with the full ecosystem for providers with 1,000+ clients). The company offers a free 24/7 support layer bundled with subscriptions.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

MK Solutions develops and sells a vertical ERP software ecosystem purpose-built for internet service providers (ISPs) in Brazil. The platform combines financial management, FTTH network documentation and provisioning, AI-powered customer service automation, field technician management, sales CRM, business intelligence, and financial billing facilitation in an integrated suite sold via recurring subscription to ISP operators of all sizes.

Product overview

MK Solutions offers an ecosystem of software products for internet service providers (ISPs) in Brazil, spanning from entry-level to enterprise-scale deployments. The core platform is MK ERP, a comprehensive management system covering financial operations, contracts, inventory, service orders, and network monitoring. Around this core, the company offers multiple integrated modules: MK MAPS for FTTH fiber network documentation and provisioning, MK BOT for AI-powered automated customer service via WhatsApp and URA, MK SAC+ as a White Label self-service mobile app for end customers, MK CRM+ for sales pipeline and lead management, MK Agentes+ for field technician operations and inventory control, MK Next Pay for automated financial billing and collection (with VAN Bancária integration), MK BI for business intelligence dashboards, MK MULTI for multi-branch management, and MK Espelhado for mirrored database redundancy. MK Starter is a lower-priced compact version for small providers with up to 1,000 clients. All products share a unified data layer and are marketed as an integrated ecosystem that scales from startups to large ISPs managing over 50,000 connections.

Differentiator

Problem solved

Functional benefit

Brands

• MK ERP: Comprehensive ERP system for internet service providers with financial management, contract management, inventory control, and customer service features
• MK MAPS
• MK SAC+
• MK BOT
• MK AGENTES+
• MK CRM+
• MK BI
• MK MULTI
• MK Next Pay
• MK Espelhado
• MK Starter
• MK FLOW

Products and services

• MK ERP Comprehensive ERP system for internet service providers covering complete financial management (accounts payable/receivable, cash flow, DRE, invoices), contract management, automatic collection rules, inventory control, service order management with SLA control, sales funnel and goal management, technical monitoring, and connection consumption tracking.
• MK MAPS FTTH fiber network documentation, provisioning, and monitoring system enabling visibility of network indicators, ONU signal level monitoring, technical feasibility checks via CRM integration, project expansion management, and technician provisioning via web and smartphone app.
• MK BOT AI-powered automated customer service solution via URA (interactive voice response) and conversational AI integrating with the main WhatsApp Business APIs, supporting bulk messaging, indicator analysis by sector and operator, and automated actions including auto-unblock, second-copy invoice sending, address changes, and plan upgrades.
• MK SAC+ (White Label App) White Label self-service mobile application for ISP end customers enabling password changes and recovery, data consumption viewing, invoice and tax document retrieval, scheduled birthday and promotional messages, marketing campaign creation, plan upgrades/downgrades, and ticket opening integrated with MK BOT and MK Agentes+.
• MK CRM+ Sales management application for internal and external sales teams offering pre-registration and lead creation, post-sale communication, technical feasibility analysis, contract generation and digital signature, goal management, service order opening for installation, and lead tracking via map.
• MK Agentes+ Field technician management mobile application providing service order management, digital signature capture via smartphone, real-time reports, customer data lookup, ONU provisioning, equipment entry/exit control integrated with inventory, and route management.
• MK Next Pay Financial automation facilitator for ISPs offering automated billing processes, credit and collection queries, automated collection via WhatsApp/SMS/email, custom-branded invoice portal, exclusive credit conditions, VAN Bancária integration with major financial institutions, with over R$500 million transacted and more than 4 million collections processed on the platform.
• MK BI Business intelligence and real-time analytics dashboard for internet providers offering customizable dashboards and graphs, responsive web interface, financial metrics (delinquency, average ticket), commercial funnel data, and operational data with extensive filters and chart categories.
• MK MULTI Multi-branch management module enabling internet providers to manage multiple subsidiaries and locations from a single platform, consolidating operations across different branches.
• MK Espelhado Mirrored database solution providing real-time mirrored database replication for data redundancy, disaster recovery, and business continuity for ISP operations.
• MK Starter Entry-level compact management system for small ISPs with up to 1,000 clients priced at R$599 per month, bundling Financeiro (accounts payable/receivable, invoicing), Workspace (service orders), Estoque (equipment inventory), Técnico (connection analysis), and Integradores (DICI/SICI report generation) modules with free 24/7 support.

Quantifiable outcome

• 50%+ increase in internal process productivity
• +5 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature11 records

Partnerships

One partnership is on record.

• Nuvini (NASDAQ: NVNI)coreStrategic or Co-development Partner · 30 April 2025Nuvini, a NASDAQ-listed Latin American B2B SaaS acquirer, included MK Solutions as a pending acquisition target in its 2025 20-F filing. Nuvini plans to acquire MK Solutions as part of its SaaS acquisition strategy in Latin America. The acquisition is pending and Nuvini currently lacks sufficient cash to fund the deal, requiring external financing.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• IXC Soft: Brazilian vertical SaaS provider for internet service providers, offering ERP, billing, network management and field-tech modules that directly overlap with MK's MK ERP, MK MAPS, MK Next Pay and MK Agentes+ product lines. Closest direct competitor in the Brazilian ISP software segment.
• SGP (Sistema de Gestão para Provedores): Long-standing Brazilian ISP management software suite covering billing, financial management and customer service for ISPs of all sizes. Competes head-to-head with MK in the same vertical with overlapping ERP and billing capabilities.
• ConTrack: Brazilian SaaS provider for ISPs and telecom operators offering billing, CRM, and network management modules, comparable in scope and target customer to MK's ecosystem.

Emerging players

• Mapssys: Brazilian software vendor focused on FTTH network documentation and GIS for ISPs, comparable to the MK MAPS module. Partial overlap — not a full ERP suite but a key adjacency in ISP network operations.
• Omie: Brazilian cloud ERP aimed at SMBs and service providers, with financial, billing and CRM modules. Competes with MK in the broader Brazilian SMB software market and could enter the ISP vertical.

Broad incumbents

• Totvs: Largest Brazilian ERP vendor with broad horizontal ERP and vertical industry suites. While Totvs is not ISP-specialized, its broad SMB ERP footprint and recent verticalization strategy make it a credible broad-incumbent threat and natural comp for scale.
• Hansen Technologies: Global vendor of BSS/OSS software for telecom and utilities operators; comparable in category (telecom vertical software) and product mix (billing, CRM, customer management) to MK's ecosystem, but at a much larger and global scale.
• Optiva: Public BSS/OSS software provider for telecom operators worldwide. Comparable to MK as a vertical SaaS for telecom/ISP back-office operations including billing and CRM, though focused on larger telcos globally.
• Netcracker Technology: Global provider of digital BSS/OSS, cloud and customer-experience solutions for telecom operators, with deep domain overlap to MK's ERP + customer-service modules, targeting larger telcos.

Others

• Conta Azul: Brazilian cloud financial-management SaaS for SMBs. While not ISP-specialized, it is a useful comp on SaaS economics, distribution and pricing for Brazilian SMB software — adjacent rather than directly competitive.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/videosmksolutions
• Facebookfacebook.com/facedamk
• LinkedInlinkedin.com/company/mksolutionssoftware
• Instagraminstagram.com/instadamk
• Xx.com/mksolutionsmk

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MK Solutions