What IXC Soft does

IXC Soft (legal name IXC S.A.) is a privately held Brazilian software company founded in 2009 and headquartered in Chapecó, Santa Catarina. It develops and sells an integrated suite of management software exclusively for internet service providers (ISPs) operating in Brazil. Its flagship product, IXC Provedor, is an ERP-grade system that consolidates network monitoring, geolocation-based customer and field-service management, billing, contracts, inventory, financial accounting, customer self-service, and VoIP telephony into a single platform.

The platform is extended by a family of vertical modules: Inmap Sales (a Google Maps-based visual CRM), Inmap Fiberdocs (fiber optic network documentation), Inmap Service (service order dispatch with route optimization), Opa! Suite (an omnichannel customer service platform integrating WhatsApp, Telegram, Messenger, Webchat, telephony, and Instagram through an official 360dialog partnership), IXC ACS (remote CPE management), IXC Assina (digital signatures), and IXC Consult (specialized business consulting). All products are built on the company's proprietary Maker development framework and underlying COMIND ERP foundation, with web and mobile access.

Revenue is generated primarily through tiered monthly software subscriptions for IXC Provedor (priced by subscriber count, from 1,000 to 150,000 subscribers), modular subscriptions for Opa! Suite, paid IXC Consult engagements, and a freemium trial path for Inmap Sales. The company serves more than 2,500 ISP clients with approximately 3,200 active contracts across all Brazilian states, supported by a 500+ employee team across offices in Chapecó (SC) and Campina Grande (PB). Distribution combines a direct sales motion with a structured channel and integration partner program spanning major Brazilian banks, fintechs, payment gateways, SMS and VoIP providers, MVNOs, and implementation consultants.

Name

IXC Soft

Legal name

IXC S.A.

Website

https://ixcsoft.com.br

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

501–1,000 employees

Short description

IXC Soft (IXC S.A.) is a Brazilian software company that builds IXC Provedor and an integrated module family for managing internet service provider operations — billing, network monitoring, field service, omnichannel support, and consulting — serving over 2,500 ISP clients across Brazil.

Ownership category

akta.pro rank

Product category

ISP Management Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

Keywords

• ISP management software
• Network monitoring systems
• Fiber network documentation
• Omnichannel customer service
• ISP billing software

Headquarters

HQ city

Chapecó

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscriptions (IXC Provedor & Family Inmap): Recurring software subscription fees for the IXC Provedor ERP platform and its integrated product family (Inmap Sales, Inmap Fiberdocs, Inmap Service, IXC ACS, IXC Assina). Pricing scales with subscriber count (from 1,000 to 150,000 subscribers), implying a tiered per-subscriber or capacity-based subscription model.
2. IXC Consult Professional Services: Paid consulting engagements covering management, sales, and legal advisory services for IXC Provedor clients, delivered by specialized in-house consulting teams.
3. Opa! Suite Modules: Opa! Suite is available in customizable modules tailored to business needs, suggesting a modular subscription or per-module pricing model for the omnichannel customer service platform.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

IXC Soft develops and sells IXC Provedor, an integrated ERP and management platform purpose-built for internet service providers (ISPs), covering network monitoring, geolocation, fleet and field service management, billing, financial accounting, contracts, inventory, VoIP telephony, and customer self-service. The core platform is extended by a family of add-on modules: Inmap Sales (geolocation-based visual CRM), Inmap Fiberdocs (fiber network documentation), Inmap Service (service order optimization), Opa! Suite (omnichannel customer service with WhatsApp Business API), IXC ACS (remote CPE management), IXC Assina (digital signatures), and IXC Consult (paid consulting), plus an Olli IoT device line.

Product overview

IXC Soft is a software company that delivers solutions for internet service providers (ISPs), built on a platform-plus-modules architecture. The core product is IXC Provedor, a comprehensive ISP management system that integrates network monitoring, customer management, financial controls, and operational processes. The Inmap family extends the platform with geolocation-based modules: Inmap Sales for visual sales management, Inmap Fiberdocs for fiber network documentation, and Inmap Service for service order optimization. Additional modules include Opa! Suite for omnichannel customer communication, IXC ACS for remote equipment management, IXC Assina for digital signatures, and IXC Consult for specialized business consulting. The company also operates Olli, an IoT device brand. All products are designed to work together, with native integrations between the core IXC Provedor and the Inmap modules, enabling ISPs to manage their complete operations from a unified system.

Differentiator

Problem solved

Functional benefit

Brands

• IXC Provedor: Comprehensive management system for internet service providers, integrating all sectors and management processes.
• Inmap Sales
• Inmap Fiberdocs
• Inmap Service
• Opa! Suite
• IXC Consult
• IXC ACS
• IXC Assina

Products and services

• IXC Provedor Comprehensive ERP and management platform purpose-built for internet service providers, integrating network monitoring, geolocation, fleet management, service orders, billing, financial accounting, contracts, inventory, VoIP telephony, customer self-service, and a mobile app into a single solution.
• Inmap Sales Visual CRM and sales management system using Google Maps (standard, satellite, Street View) to manage prospects, perform auto-viability checks, visualize color-coded sales funnels, and run field sales through a mobile app. Targeted at ISP sales teams and growth-focused providers.
• Inmap Fiberdocs Web-based fiber optic network documentation and management tool for ISPs' technical teams and designers, supporting network drawing without element hierarchy, fiber splitting documentation, and total investment control.
• Inmap Service Real-time service order management solution for ISPs that visualizes technicians and tasks on an interactive map via geolocation, optimizes routes, sends mass notifications for preventive maintenance, and integrates natively with IXC Provedor and Opa! Suite.
• Opa! Suite Omnichannel customer service platform unifying WhatsApp Business API (official 360dialog integration), Telegram, Messenger, Webchat, telephony, and Instagram, with an automated virtual agent, electronic contract acceptance, satisfaction surveys, and network diagnostics.
• IXC ACS Remote management and monitoring software for ISP customer premise equipment (CPE), providing local network visibility, service quality analysis, preventive support, connection restoration, and cost reduction.
• IXC Assina Electronic signature platform enabling ISPs to create, send, sign, and store digital documents and electronic contracts in a few clicks for subscription and contract management optimization.
• IXC Consult Personalized business consulting service for IXC Provedor clients, covering management, sales, and legal advisory to diagnose difficulties, redesign processes, and optimize ISP operations.
• Olli IoT business unit offering smart home devices including dimmers, smart switches, smart locks, monitoring cameras, and telemetry sensors for smoke, gas, flooding, and temperature detection, marketed by IXC Soft as an Olli sub-brand.

Quantifiable outcome

• Reduce field service dispatch time through optimized routing and geolocation-based technician assignment
• +3 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• Banco do BrasilcoreTechnology or IntegrationStrategic banking partnership enabling ISPs to offer secure, multi-option payments with institutional credibility. Integrated via official Microsoft Forms response page.
• 360dialogcoreTechnology or IntegrationOfficial WhatsApp Business API partnership in Latin America, providing IXC Soft's Opa! Suite with certified WhatsApp integration for customer messaging, automated responses, and contract activation via WhatsApp — official status prevents account bans.

Scale indicators6 records

Recent moves11 records

Expansion highlights6 records

Broad incumbents

• Conta Azul: Brazilian SaaS platform for SMB financial and operational management. Comparable as a Brazilian cloud business management platform serving similar SMB customer profiles with a cloud-native delivery model versus IXC Soft's hybrid deployment.
• Senior Sistemas: Major Brazilian ERP and management software provider serving multiple verticals. Comparable as a broad ERP incumbent with the scale and resources to potentially extend into the ISP vertical that IXC Soft dominates.
• ConnectWise: Global IT services management platform serving MSPs with PSA, RMM, and business management. Comparable as a broader operational management platform with overlapping concepts (ticketing, service orders, remote device management analogous to IXC ACS).
• Omie: Brazilian cloud ERP and management platform for SMBs, including finance, sales, and operations modules. Comparable as a competing cloud-native Brazilian business management platform that could expand vertically into IXC Soft's ISP market.
• TOTVS: Brazil's largest enterprise software vendor, offering ERP, CRM, and vertical modules including telecom/carriers. Comparable as a broad Brazilian ERP incumbent that could compete with IXC Provedor among larger ISPs.

Direct peers

• MK Soluções (MK ISP): Brazilian provider of ISP/broadband management software including billing, CRM, and network operations tools. Directly comparable to IXC Soft as a vertical SaaS serving the same Brazilian ISP customer base with overlapping module categories.

Emerging players

• Sonar Software: US-based ISP billing and management software built around the Calvin platform. Comparable as a focused ISP vertical SaaS, though serving the North American market, with overlapping billing, CRM, and provisioning modules.
• UISP by Ubiquiti: Ubiquiti's ISP network management platform combining hardware and software for ISP operators. Comparable in addressing ISP operational workflows (provisioning, billing, monitoring), though more network-infrastructure focused than IXC Soft's ERP-centric stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IXC Soft