Viadex
- Company typePrivate
- Founded2001
- HeadquartersSurbiton, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Viadex does
Viadex Limited is a UK-headquartered, vendor-neutral IT services provider founded in 2001 and acquired by Fulcrum IT Partners in 2023. The company plans, deploys, and manages IT infrastructure for globally dispersed enterprises across four continents and over 190 countries, with wholly-owned regional subsidiaries in 14+ jurisdictions including the UK, Netherlands, Gibraltar, South Africa, Singapore, Hong Kong, India, Japan, Australia, and the United States. Its core offering is Global IT Supply Chain — an end-to-end procurement, logistics, and Importer of Record (IOR) capability — wrapped around a portfolio of managed services, professional services, cyber security, and finance solutions.
The company's technology stack is multi-vendor and partnership-led rather than proprietary, spanning AWS, Microsoft Azure, Oracle, Fujitsu, VMware, Cisco, HPE, IBM, and Rubrik. Managed services are delivered through an ITIL-aligned, multi-lingual 24x7 service desk, with Viadex360 positioned as the cloud management wrapper. Cyber security services leverage third-party platforms such as Cymulate for breach and attack simulation, while DaaS, O365 Governance, and CIO-as-a-Service extend into advisory and workspace management.
Revenue is generated through four streams: managed services (recurring), professional services (project-based), IT hardware/software procurement (VAR pass-through), and Finance as a Service (via Ingram Micro Finance partnerships with indicative 0–3.5% interest rates and flexible payment terms). Pricing is quote-based and tailored per engagement, typically structured as multi-year enterprise contracts. Distribution is primarily direct enterprise sales supported by a global partner ecosystem and vendor co-sell motions, with named enterprise references in the gaming vertical (Microgaming, Blueprint Gaming).
Viadex firmographics
Firmographics- Name
- Viadex
- Legal name
- Viadex Limited
- Website
- https://viadex.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Viadex industry classification
Industry- Product category
- IT Infrastructure Deployment and Managed Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
Keywords
Where Viadex is headquartered
LocationHeadquarters
- HQ city
- Surbiton
- HQ country
- United Kingdom
- HQ region
- Europe
Offices6 records
Markets served
Viadex business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: Ongoing managed services revenue from monitoring, managing, and supporting global IT infrastructure including cloud services, security services, and multi-lingual service desk operations.
- Professional Services: Consulting and professional services revenue from datacentre, end user workspace, security, CIO as a Service, O365 Governance, and gaming sector consulting.
- IT Hardware and Software Procurement: Revenue from IT procurement, distribution and management of IT hardware and software products across global supply chain operations.
- Finance as a Service: Tailored financial solutions enabling customers to finance IT purchases, sale and leaseback arrangements, payment holidays, and extended payment terms through partnerships with Ingram Micro Finance and vendor programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on scope and requirements |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Viadex product offering
Product offeringCore offering
Viadex is a global IT deployment, Importer of Record (IOR), and managed services VAR (Value-Added Reseller) that plans, procures, deploys, and manages IT infrastructure for geo-dispersed enterprises across 190+ countries. Its core supply chain offering standardizes IT across global locations and is complemented by managed services, cyber security, professional consulting, cloud services via its Viadex360 platform, and finance solutions for IT purchases.
Product overview
Viadex is a Global IT Deployment IOR (Importer of Record) and Managed Services Provider VAR offering a portfolio of interconnected services. The core offering is the Global IT Supply Chain service, which provides end-to-end IT logistics and procurement across four continents and over 190 countries. This core service is supported by Managed Services (including the Multi-lingual Service Desk powered by an ITIL framework), Cyber Security Services, Professional Services (covering Datacentre and End User Workspace), Procurement Consulting, Finance as a Service, and Viadex360 cloud services. The company operates as a Value-Added Reseller (VAR) with strong partnerships with major technology vendors including Cisco, AWS, Microsoft Azure, Oracle, Fujitsu, HPE, VMware, and others. Services are designed for geo-dispersed organizations needing to standardize IT infrastructure across multiple locations.
Differentiator
Problem solved
Functional benefit
Brands
- Viadex Security: Cyber security services focusing on breach and attack simulations, compliance, and robust security strategy to protect information and intellectual property.
- Viadex360
- Trust X Alliance
Products and services
- Global IT Supply Chain End-to-end IT logistics and procurement solution that standardizes IT across geo-dispersed locations, ensuring IT services and products are delivered to users seamlessly across four continents and over 190 countries.
- Managed Services Global managed services providing 24x7 technical expertise, service consistency and flexibility across multiple technologies, services and geographies.
- Cyber Security Services Security services protecting information and intellectual property, demonstrating compliance and robust security strategy to avoid data breaches and cyber-attacks.
- Professional Services Consulting and professional services focused on datacentre, end user workspace, and security, helping geo-dispersed organisations understand and leverage IT assets, mitigate risk, improve efficiencies and control costs.
- Procurement Consulting Augments supply chain and advises on vendors, suppliers and OEMs, reducing overall cost of procurement across all territories.
- Viadex360 Cloud services platform offering comprehensive IT management capabilities built on AWS cloud services.
- CIO as a Service Strategic CIO-level consulting services provided as an on-demand service.
- DaaS (Desktop as a Service) Virtual desktop infrastructure delivered as a service.
- Multi-lingual Service Desk IT Service Management using ITIL aligned framework operated by highly skilled technical customer service agents, providing end-to-end global IT service support in local languages.
- Finance as a Service Tailored financial solutions providing flexible financing options for IT infrastructure, enabling greater control of future IT needs and cash flow management through Ingram Micro Finance partnerships.
- Importer of Record (IOR) Services Customs and import services including pre-ship import licenses, documentation, customs clearance, freight, customs charges pre-payment, and last-mile delivery across international borders.
- Cyber Security Assessment Breach & Attack Simulation (BAS) service using multi-vector attack simulation to analyze web apps, email, phishing, and endpoints against cyber threats.
Quantifiable outcome
- Global deployment capability across 190+ countries with local expertise
- +1 more outcomes
Companies that use Viadex
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Viadex technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Viadex partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- AWS (Amazon Web Services)coreAdvanced AWS partnership providing cloud services including cloud migration, managed security, and Viadex360 platform capabilities. AWS is prominently featured as a primary technology partner for cloud infrastructure solutions.
- Microsoft AzurecoreMicrosoft partnership providing Azure cloud services, productivity solutions, and O365 governance services. Dedicated Microsoft partner page and Azure-focused service offerings.
- CiscocoreCisco partnership for networking, security, and collaboration solutions. Featured as a major technology partner with joint go-to-market activities including Cisco Covid-19 commercial offers.
- FujitsucoreFujitsu partnership with multiple awards including Best UK&I Partner 2020 and Global Partner of the Year 2019. Strong relationship for infrastructure and computing solutions.
- VMwarecoreVMware partnership with Industry Winner 2022 recognition. Provides virtualization, cloud infrastructure, and digital workspace solutions.
- HPE (Hewlett Packard Enterprise)coreHPE partnership for enterprise computing, storage, and networking solutions. Joint commercial offers including HPE Covid-19 commercial offers available for customers.
- OraclecoreOracle partnership providing database, cloud, and enterprise application solutions as part of Viadex's multi-vendor technology approach.
- IBMcoreIBM partnership for enterprise technology solutions including servers, storage, and software offerings.
- RubrikcoreRubrik partnership for data management, backup, and disaster recovery solutions.
- DellcoreDell partnership providing hardware solutions with special commercial offers including Dell Covid-19 commercial offers for customers.
- Trust X AllianceminorTrust X Alliance partnership providing additional credibility and network for IT services delivery.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Viadex competitors and assessment
Company assessmentDirect peers
- SHI International: Privately held IT solutions and managed services provider with global reach, vendor-neutral portfolio and strong enterprise procurement capabilities. Directly comparable business model.
- Bytes Technology: UK-listed IT VAR and managed services provider offering software, hardware and cloud solutions to enterprise customers. Comparable UK-centric VAR model with growing managed services arm.
- Softcat: UK-based IT VAR and solutions provider selling hardware, software and cloud to mid-market and enterprise customers. Similar channel model and reliance on tier-1 vendor relationships, though more UK-focused.
- Rackspace Technology: Multi-cloud managed services specialist supporting AWS, Azure, Google Cloud and private cloud environments. Comparable managed services and cloud delivery capability, though more cloud-focused.
- Logicalis: Global IT solutions and managed services provider operating across multiple continents with strong Cisco, HPE and Microsoft partnerships. Comparable vendor-agnostic international delivery model.
- Computacenter: UK-headquartered enterprise IT infrastructure provider with global managed services, vendor-neutral deployment and corporate supply chain capabilities. Closest comparable in geography, scale and service mix.
- Presidio: US-based IT solutions and managed services provider with strong Cisco, AWS and Microsoft partnerships and end-to-end enterprise offerings. Comparable vendor-neutral delivery model.
- CDW: Major North American IT VAR and solutions provider with managed services, cloud and security offerings. Comparable in vendor partnerships, enterprise focus and broad portfolio approach.
- Insight Enterprises: Large global IT solutions provider and VAR offering hardware, software, managed services and cloud across multiple continents. Directly comparable in product breadth, enterprise customer base and multi-vendor model.
Emerging players
- Trustwave: Global cybersecurity and managed security services provider with breach and attack simulation capabilities. Comparable in the cyber assessment / managed security overlay, though security-only rather than full IT VAR.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Viadex social profiles
Digital presenceViadex compliance and trust
Trust signalCompliance3 records
Viadex financial estimates
Financial estimateRevenue estimate
Valuation estimate
Viadex leadership team
Management profileNumber of profiles
Profiles2 records
Viadex subsidiaries and ownership
Company hierarchySubsidiaries14 records
Viadex funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Viadex M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Viadex
What does Viadex do?
Viadex is a global IT deployment, Importer of Record (IOR), and managed services VAR (Value-Added Reseller) that plans, procures, deploys, and manages IT infrastructure for geo-dispersed enterprises across 190+ countries. Its core supply chain offering standardizes IT across global locations and is complemented by managed services, cyber security, professional consulting, cloud services via its Viadex360 platform, and finance solutions for IT purchases.
Is Viadex a public or private company?
Viadex is a private company. It is classified as corporate owned and is currently operating.
When was Viadex founded?
Viadex was founded in 2001. It employs 101 to 250 people.
Where is Viadex based?
Viadex is headquartered in Surbiton, United Kingdom, in the Europe region.
How does Viadex make money?
Four revenue lines are on record. Managed Services are the primary driver. The others are professional Services, IT Hardware and Software Procurement and finance as a Service.
Who are Viadex's main competitors?
Direct peers on record are SHI International, Bytes Technology, Softcat, Rackspace Technology, Logicalis, Computacenter, Presidio, CDW and Insight Enterprises. Trustwave is listed as an emerging player.
Does Viadex have an API?
No public API is recorded for Viadex.
What industry is Viadex in?
Viadex's product category is IT Infrastructure Deployment and Managed Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience. Its NAICS code is 54151 and its SIC code is 7371.