What HealthCall does

HealthCall, LLC is a privately held, family-owned healthcare technology company founded in 2003 and headquartered in Crown Point, Indiana. It operates a cloud-based, HIPAA- and SOC 2-compliant Care Delivery Platform that supports Mobile Integrated Health (MIH), community paramedicine, and remote patient monitoring programs delivered through fire departments, EMS agencies, hospitals, state health departments, and community services across roughly a dozen U.S. states. The platform combines longitudinal electronic health records, SMART Charts™ standardized clinical assessments, the patented Automated Patient Response (APR) patient engagement system, remote patient monitoring with biometric alerts, one-click telehealth, and a Community Care Network linking multiple agencies through shared referrals and workflow.

HealthCall's product portfolio extends beyond core documentation into AI-powered screening under the HealthCall Intelligence Suite: BreathSense™ analyzes 10-second cough samples to screen for TB, COVID-19, and Pneumonia (up to 97% sensitivity), and VitalSense™ measures blood pressure, heart rate, oxygen saturation, and related vitals contact-free via smartphone camera. The company monetizes primarily through multi-agency and statewide platform subscriptions, per-patient or per-program fees for MIH visits and RPM, and implementation/customization services for Care Programs and SMART Charts. Pricing is quote-based and not publicly disclosed; case-study unit economics show roughly $202 per MIH visit versus $2,465 in ambulance transport costs.

HealthCall's operating geographies include Florida, Louisiana, Texas, Missouri, Illinois, Indiana, and Ohio, supported by statewide contracts with the Missouri EMS Association, Florida Department of Health, and Louisiana Department of Health (the latter with six Managed Care Organizations covering 7,000 Medicaid super-utilizer patients). The company is positioning its NEMSIS-compliant, audit-ready reporting as the digital backbone for state-level compliance with the CMS Rural Health Transformation Program, a $50 billion federal funding stream over FY 2026-2030. Disclosed headcount is small (11-50), and no external venture or private equity capital is documented beyond a 2016 round of approximately $100,000, implying the business has been grown principally through operating cash flow.

Name

HealthCall

Legal name

HealthCall, LLC

Website

https://healthcall.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

HealthCall provides a cloud-based, HIPAA-compliant care delivery platform that powers Mobile Integrated Health and community paramedicine programs for fire departments, EMS agencies, hospitals, and state health departments across multiple U.S. states. The platform combines electronic health records, automated patient engagement, remote patient monitoring, telehealth, and AI-powered screening tools.

Ownership category

akta.pro rank

Product category

Mobile Integrated Health / Community Paramedicine Software

NAICS

Home Health Care Services (6216), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

akta.pro secondary industries

Chronic Condition Management & Remote Monitoring (e.g., diabetes, HTN) (HLALADAD), Behavioral Health-Integrated Chronic Care (SUD comorbidity, collaborative care) (HLALAFAK)

Keywords

• Care delivery platform
• Mobile integrated health
• Community paramedicine software
• Remote patient monitoring
• Patient engagement automation

Headquarters

HQ city

Crown Point

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Platform Subscription: Healthcare technology platform delivered as subscription, likely per-agency or per-program licensing with no per-user monthly fees for Care Network connections. Implementation and customization services included.
2. Per-Patient/Per-Program Fees: MIH programs typically billed per patient encounter or enrolled patient. Remote patient monitoring billed per patient month. Programs for Medicaid super-utilizers billed based on services rendered.
3. Implementation & Professional Services: Customization of Care Programs, SMART Charts, and workflows during implementation. Ongoing training and support services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

HealthCall sells a cloud-based Care Delivery Platform that enables fire departments, EMS agencies, hospitals, state health departments, and behavioral health organizations to run Mobile Integrated Health (MIH) and Community Paramedicine (CP) programs. The platform bundles a longitudinal electronic health record, SMART Charts™ standardized clinical documentation, Remote Patient Monitoring, the patented Automated Patient Response (APR) patient engagement system, One-Click Telehealth, the HIPAA-compliant Community Care Network for cross-agency care coordination, and AI-powered screening tools (BreathSense™ and VitalSense™). Customers purchase annual subscriptions and per-patient/per-program fees, with implementation, training, and customization delivered by HealthCall client services teams.

Product overview

HealthCall offers a unified Care Delivery Platform with multiple integrated modules and products. The core platform combines patient-centric electronic health records, care coordination, telehealth, and patient engagement into a single cloud-based system. Key modules include SMART Charts™ for standardized documentation, Remote Patient Monitoring (RPM) with APR Assistant™ for automated patient engagement, One-Click Telehealth for virtual care, Community Care Network for care coordination, and Workflow Automation with Proven Care Plans (including ANSWERS® Wellness Programs). The platform also includes AI-powered screening technologies: BreathSense™ for respiratory screening via cough analysis and VitalSense™ for deviceless vital measurement via facial scanning. Additional modules cover Encounter Management, Interactive Dashboard, Report Generator, Satisfaction Surveys, LiveCall Tracking, and Respiratory Clinical Management. The platform supports Universal Device Access across all major operating systems.

Differentiator

Problem solved

Functional benefit

Brands

• ANSWERS®: Wellness programs system
• APR Programs™
• APR Solutions™
• Automated Patient Response™
• CardioScore®
• ClinicDirect™
• CustomCall™
• MediShare™
• MyHealthCall®
• LoyaltyScore™
• VirtualClinic™
• BreathSense™
• VitalSense™
• APR Assistant™
• SMART Charts™
• HealthCall Intelligence Suite™

Products and services

• Care Delivery Platform Cloud-based, cross-platform care coordination platform for fire departments, EMS agencies, hospitals, state health departments, and behavioral health providers running Mobile Integrated Health and Community Paramedicine programs; documents patient interactions, coordinates multidisciplinary care, and engages patients across care settings.
• SMART Charts™ Sets of Multidisciplinary Assessments at the Right Time providing flexible clinical documentation with built-in standardized assessments (STEADI Fall Risk, AUDIT-C, Columbia Suicide Screening, PHQ9, DAST-10, Frail Scale, PEAT Scale, CAT Questionnaire) and custom assessments for vitals, disease-specific needs, time tracking, and referrals.
• BreathSense™ AI-powered respiratory screening that analyzes a 10-second cough audio sample on a smartphone to detect TB, COVID-19, and Pneumonia; trained on >3.5M cough segments from ~450k individuals across 19 countries; delivers results in approximately 30 seconds.
• VitalSense™ AI face-scan technology that measures blood pressure, heart rate, oxygen saturation, respiration rate, HRV, and stress indicators in under a minute using only a smartphone or tablet camera; no cuffs, cords, or patient contact required; built for rapid field triage and MIH workflows.
• Remote Patient Monitoring (RPM) Risk-based remote patient monitoring with biometric tracking, automated patient engagement via text/email/phone, and real-time alerts when patients trend outside limits; supports a manage-by-exception process for proactive care in MIH programs.
• APR Assistant™ (Automated Patient Response) Patented automated patient engagement assistant that sequences texting, email, and automated phone outreach to monitor patients, surface risk-based alerts, and reinforce health literacy, freeing clinicians to focus on high-risk patients.
• One-Click Telehealth Integrated HIPAA-compliant telehealth solution supporting live audio and video for up to four participants on any device, with automated export of encounter notes, CPT codes, and assessment data into the platform.
• Workflow Automation / Proven Care Plans Evidence-based care program automation guiding who does what, when, and with whom across programs such as ANSWERS® Wellness, High Utilizer Group (HUG), Heart Health, Diabetic Care, Breathe Easy (respiratory), Behavioral Health, Pregnancy, Joint Replacement, NIV/PAP therapy, and Resupply.
• Community Paramedicine and Mobile Integrated Health (CP-MIH) Platform Configured bundle of the Care Delivery Platform for Community Paramedicine and Mobile Integrated Health programs, including care coordination, documentation tools, and patient engagement features tailored to post-hospital, chronic care, and community-based healthcare delivery.
• Respiratory Clinical Management Clinical management platform for respiratory conditions supporting the Breathe Easy program and respiratory care workflows such as non-invasive ventilation and PAP therapy.

Quantifiable outcome

• 70% reduction in overdose deaths year over year
• +8 more outcomes

Named customers12 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability12 records

Feature10 records

Partnerships

15 partnerships are on record, tiered core, strategic and minor.

• Florida Department of HealthcoreStrategic or Co-development PartnerStatewide partnership for standardized MIH data collection across Florida EMS agencies. HealthCall embeds DoH-required data elements into agency SMART Charts workflows. Agencies collect data consistent with state requirements while maintaining local workflow flexibility. NEMSIS-compliant data automatically submitted to state systems. 3-6 week implementation per agency.
• Missouri Emergency Medical Services Association (MEMSA)coreStrategic or Co-development PartnerStatewide contract establishing HealthCall as the approved care delivery platform for CP/MIH agencies across Missouri. Connects community paramedicine agencies, social service organizations, and healthcare institutions statewide.
• Louisiana Department of HealthcoreStrategic or Co-development PartnerPartnership with Louisiana DoH Bureau of Health Services Financing and six Managed Care Organizations for Medicaid super-utilizer MIH program. Launched February 2025, serving 7,000 patients across 12 parishes. State Medicaid embracing MIH to address ED overcrowding and provider shortage.
• Purdue University (Nicole Adams, PhD, RN)strategicStrategic or Co-development PartnerClinical research partnership with Nicole Adams, Clinical Professor in Nursing at Purdue University. Collaborated on crisis scheduling software for opioid addiction treatment. Adams helped lead the Recovery and Resilience Network (formerly Opioid Task Force).
• Tippecanoe County Corrections DepartmentstrategicImplementation/ SI/ Consulting PartnerCounty corrections partnership implementing crisis scheduling software for incarcerated individuals with opioid use disorder. Coordinates with treatment facilities (Valley Oaks Health) and Quick Response Teams for treatment placement within 24 hours of arrest.
• Valley Oaks HealthstrategicStrategic or Co-development PartnerTreatment provider partner in Tippecanoe County for opioid addiction treatment scheduling. Individuals incarcerated for opioid abuse are scheduled directly into Valley Oaks Health appointments through HealthCall system.
• PreventEdminorStrategic or Co-development PartnerLocal counseling program providing peer support specialists for Lincoln County MAT program. Peer specialists work with community paramedics on reintegration plans for individuals completing medication-assisted treatment.
• Mercy Hospital Virtual Substance Use Recovery Program (vSURP)strategicStrategic or Co-development PartnerMAT management partner for Lincoln County individuals continuing medication after release. vSURP provides virtual substance use recovery program for opioid treatment program patients.
• Compass Health NetworkminorStrategic or Co-development PartnerMissouri-based behavioral health provider for Lincoln County individuals with mental health needs. Connects MAT patients with qualified specialists through behavioral health liaison.
• Acadian HealthcoreChannel Partner/ Reseller/ DistributorPrimary implementation partner for Louisiana Medicaid MIH pilot. Provides acute and in-home care for super-utilizer patients using HealthCall platform. Operating across 12 parishes with 7,000 patients.
• Capitol Medical ServicesminorChannel Partner/ Reseller/ DistributorTexas-based EMS provider using HealthCall for occupational health expansion. Provides onsite care at events, COVID testing, OSHA requirements, and workplace injury prevention for industrial clients.
• City of West Palm Beach Fire Department (CORe Network)minorChannel Partner/ Reseller/ DistributorAgency partner in Florida DoH statewide partnership using HealthCall for MIH documentation. Part of CORe Network demonstrating statewide implementation model.
• Ohio State University College of MedicinestrategicStrategic or Co-development PartnerResearch partnership led by Ohio State University researchers testing automated referrals in community paramedicine. Study published in Journal of the American Geriatrics Society demonstrated 200%+ increase in referral capacity using HealthCall.
• Louisiana Managed Care OrganizationscoreStrategic or Co-development PartnerSix MCOs partnering with Louisiana DoH and Acadian Health on Medicaid super-utilizer MIH pilot. MCOs identify high-utilizing patients and fund care coordination through HealthCall platform.
• Gainesville Police Department Crisis Response TeamminorImplementation/ SI/ Consulting PartnerLaw enforcement co-response partnership with Gainesville Fire Rescue community resource paramedics. Collaborative crisis response model for mental health encounters reducing unnecessary incarceration.

Scale indicators18 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ImageTrend: ImageTrend provides NEMSIS-compliant EMS data, ePCR, and reporting software to fire/EMS agencies and state health departments — directly overlapping HealthCall's documentation and data collection capabilities, particularly in NEMSIS reporting and state-level contracts.
• ESO Solutions: ESO provides EMS data, fire service software, and healthcare analytics — including NEMSIS-compliant reporting and state data systems — making it a direct competitor for the same fire/EMS and state health department customers that HealthCall serves.
• ZOLL (EMSCharts / ZOLL Data Systems): ZOLL's EMSCharts is a leading EMS documentation and billing platform used by thousands of agencies. It directly competes with HealthCall's care delivery platform for fire/EMS customer relationships and billing/integration workflows.
• First Due: First Due provides a fire/EMS software suite covering pre-incident planning, ePCR, scheduling, and community risk reduction — directly overlapping with HealthCall's fire department and community paramedicine use cases.
• TraumaSoft: TraumaSoft delivers EMS electronic patient care reporting (ePCR), billing, and operational software to private and public EMS agencies — closely comparable to HealthCall's MIH/CP platform functionality for EMS providers.
• MPCloud (now part of ImageTrend): MPCloud specialized in Mobile Integrated Health and Community Paramedicine documentation specifically — a niche that directly overlaps with HealthCall's CP/MIH product positioning before being acquired by ImageTrend.
• EMS Mobile (emsCharts): emsCharts provides EMS patient care reporting and documentation software, historically a major NEMSIS-compliant ePCR competitor serving many of the same fire/EMS and private ambulance customers as HealthCall.

Broad incumbents

• Bamboo Health (formerly Collective Medical): Bamboo Health offers a real-time care coordination network connecting hospitals, payers, and providers — overlapping with HealthCall's Community Care Network and care coordination value proposition, but at a much broader scale across healthcare.
• EpicCare / Epic Systems (Community Care and Population Health modules): Epic's care management, population health, and community care modules compete for hospital and health system customers that HealthCall targets for readmission-reduction and care coordination use cases — though Epic lacks MIH-specific depth.

Emerging players

• Datalux / Operative IQ: Operative IQ provides operations and inventory management software for fire/EMS agencies — adjacent functionality that competes for the same fire department IT budgets and could expand into MIH/CP workflow management.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/healthcall

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HealthCall