What NETRIO does

NETRIO is a privately held, US-headquartered Managed Services Provider (MSP) serving mid-market enterprises with 200 to 5,000 employees across financial services, healthcare, manufacturing, and private equity. Founded in 2003 and headquartered in McKinney, Texas, the company employs approximately 500 staff globally with delivery operations in McKinney, Belfast (UK), and Pune (India), and supports over 1,000 customers managing more than 50,000 IT assets, 200,000+ circuits, and 100,000+ monthly incidents across four geo-redundant NOC/SOCs.

The company's core technology is NetrioNow, a proprietary AI-powered service delivery platform that integrates AI, automation, and governance into a unified ecosystem, accompanied by a mobile app for customer access. NetrioNow combines features of leading ITSM platforms like ServiceNow with Netrio's proprietary innovation, offering real-time dashboards, centralized reporting, audit trails, automated workflows, and AI-enriched operational insight. The portfolio extends beyond the platform to include managed cybersecurity (MDR, EDR, XDR, SOC-as-a-Service, GRC, vCISO), infrastructure management, cloud management, unified communications, custom application development, workflow automation, and a recently launched AI Advisory and Transformation Practice.

NETRIO operates a hybrid recurring-plus-professional-services revenue model, with subscription-based managed IT, cybersecurity, and Hardware-as-a-Service offerings priced monthly, alongside project-based professional services and AI advisory engagements. Go-to-market combines direct enterprise sales for mid-market and enterprise accounts with an extensive channel partner network, supported by CRN-recognized channel leadership. The company is majority-owned by L Squared Capital Partners and has pursued an acquisition-driven growth strategy, having merged SUCCESS Computer Consulting and PCA Technology Group in 2024 and acquired Agio in May 2025 to extend vertical depth in financial services and European delivery capability.

Name

NETRIO

Legal name

Netrio

Website

https://netrio.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

251–500 employees

Short description

NETRIO is a private equity-backed Managed Services Provider serving over 1,000 mid-market enterprises (200-5,000 employees) with managed IT, cybersecurity, AI advisory, and cloud services, delivered through its proprietary NetrioNow AI-powered platform across US, UK, and India operations.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Business Services, Nec (7389)

akta.pro primary industry

IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)

akta.pro secondary industries

Application Outsourcing (AO) (BPAEAMAA), Intent-Based Networking & Automation (NetOps) (HDABAFAF)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud management
• AI advisory services
• Network operations

Headquarters

HQ city

Mckinney

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services revenue from comprehensive IT operations including service desk, infrastructure management, network operations, and end-user support. Delivered through the NetrioNow platform with 24/7/365 support.
2. Hardware as a Service (HaaS): Subscription-based end-user hardware with lifecycle management included. Provides organizations a simpler way to equip users with business-ready devices while reducing administrative burden tied to refreshes and ongoing asset handling.
3. Cybersecurity Services: Managed detection and response (MDR), endpoint detection (EDR), extended detection (XDR), SOC services, email threat protection, and vulnerability management. Delivered as recurring managed security services.
4. AI Advisory and Transformation Services: AI readiness assessment, strategy and roadmap, platform deployment, and enablement services. New practice launched to help mid-market enterprises move from AI experimentation to structured, scalable AI capabilities.
5. M&A Technology Diligence and Integration Services: Technology diligence and integration services designed for private equity operators, including assessments of infrastructure, cybersecurity, organizational alignment, and integration planning using the NetrioNow platform.
6. Professional Services: Project-based engineering, consulting, and transformation services including IT and cloud projects, cybersecurity projects, strategy and assessments, application and integration projects, and on-site support.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

NETRIO is a managed services provider delivering comprehensive IT operations, cybersecurity, AI advisory, cloud management, and professional services to mid-market enterprises. Service delivery is anchored by NetrioNow, a proprietary AI-powered service delivery platform that integrates AI, automation, and governance for IT service management.

Product overview

NETRIO is a managed service provider offering a unified platform-plus-services architecture centered on NetrioNow, its proprietary AI-powered service delivery platform. NetrioNow integrates AI, automation, and governance into a single ecosystem for IT service management, with a companion mobile app extending access to mobile devices. The portfolio spans AI Advisory Services (including AI Readiness and Governance, AI Strategy and Roadmap, Platform Development, and Enablement and Adoption), cybersecurity services (Threat Detection & Response, Vulnerability Management, GRC, Proactive Security), IT operations (End-User Support, Infrastructure Management, Network Operations, Asset Lifecycle Management), cloud and infrastructure (Cloud Management, Data Protection, Platform & Application Services, Cloud & Identity Security), software and automation (Custom Application Development, Workflow Automation, Integration Engineering), unified communications and voice, professional services, and M&A Technology Diligence Services. The company serves over 1,000 mid-market enterprise clients across industries including financial services, healthcare, manufacturing, and private equity.

Differentiator

Problem solved

Functional benefit

Brands

• NetrioNow: AI-powered service delivery platform integrating human expertise with AI and automation to improve service delivery and operational efficiency for MSP customers
• NetrioNow Mobile App

Products and services

• NetrioNow Platform Proprietary AI-powered IT service delivery platform integrating AI, automation, and governance into a unified ecosystem for MSP customers. Combines features of widely-used technologies such as ServiceNow with Netrio's proprietary innovation to deliver speed, transparency, control, and superior customer experience.
• NetrioNow Mobile App Mobile extension of the NetrioNow platform that allows MSP customers to access support information remotely, providing support ticket management, updates, and routine request automation to improve response times and efficiency.
• End-User Support IT support services including 24x7 Service Desk, Device Management, Identity & Access Management (IAM), and IT Asset Lifecycle Management for streamlined end-user support operations.
• Infrastructure Management Managed infrastructure services covering server management, network management, directory and messaging management (Active Directory, Microsoft 365, Exchange), and storage and virtualization management.
• Network Operations (NOC-as-a-Service) Network operations services including NOC-as-a-Service with 24x7 monitoring, alerting, and remediation, plus Performance & Availability Analytics with dashboards for network health visibility.
• Asset Lifecycle Management (Hardware as a Service) Device lifecycle management services including Hardware as a Service (HaaS), hardware procurement, warehousing, imaging, onboarding/offboarding, and logistics for structured asset management with a predictable OpEx model.
• Threat Detection & Response Services Managed cybersecurity services providing continuous visibility, rapid response, and expert-driven threat mitigation across the entire environment. Includes MDR, EDR, XDR, SOC as a Service, Email Threat Protection, and Network Security Monitoring.
• Vulnerability Detection & Management Continuous vulnerability scanning and risk-based prioritization services that help organizations identify, prioritize, and remediate security gaps before exploitation, including patch and remediation coordination.
• Governance, Risk & Compliance (GRC) Services Security governance services including vCISO leadership, risk assessments aligned to NIST and ISO frameworks, regulatory compliance support for SEC, GLBA, HIPAA, SOX, FFIEC, and vendor risk management.
• Proactive Security & Incident Response Proactive security services including penetration testing, incident response planning and retainers, forensic analysis, and security awareness training to help organizations prepare for and respond to security incidents.
• AI Advisory and Transformation Practice An AI advisory service that helps mid-market enterprises move from fragmented AI experimentation to structured, scalable AI capabilities aligned with business goals, addressing common AI adoption challenges including lack of governance, unclear use cases, and disconnected deployment strategies.
• AI Readiness and Governance AI advisory service that helps organizations evaluate their current state of AI readiness, surface shadow AI activity, gather stakeholder input, and identify governance gaps before expanding AI adoption.
• AI Strategy and Roadmap AI advisory service that helps organizations identify and prioritize AI use cases with clear, measurable outcomes, evaluate platform options, and build a roadmap aligned to business goals and data reality.
• M&A Technology Diligence and Integration Services Technology diligence and integration services designed for private equity operators to mitigate technology risk and accelerate value creation. Includes assessments of infrastructure, cybersecurity, organizational alignment, and integration planning utilizing the NetrioNow platform for real-time tracking.
• Cloud Management Managed cloud operations for public cloud (Azure, AWS), private cloud hosting, and hybrid cloud integration with unified identity, networking, workload placement, and governance.
• Data Protection & Resiliency Resiliency services including Cloud Backup & Recovery, Disaster Recovery as a Service (DRaaS), and Business Continuity Planning to strengthen backup readiness and recovery planning.
• Cloud & Identity Security Cloud security services including Cloud Security Posture Management (CSPM) for continuous monitoring of cloud environments and Identity Threat Detection & Response (ITDR) for detecting identity-based attacks.
• IT Strategy & Governance (vCIO/IT Advisory) Strategic IT leadership services including vCIO/IT Advisory and Technology Standards & Architecture to align technology planning to business goals and create frameworks for secure, scalable growth.
• Unified Communications & Voice Modern communications services including UCaaS Solutions, Cloud Voice & SIP Trunking, Contact Center Services (CCaaS), Call Flow Design & Optimization, and Business Continuity & Voice Resiliency.
• Custom Application Development Custom software development services including tailored business applications, web and mobile app development, and system modernization to replace legacy systems with cloud-ready architectures.
• Workflow and Process Automation

Quantifiable outcome

• 82% of mid-market enterprises already using AI in production, but only 26% report AI is scaled and governed enterprise-wide, highlighting opportunity for Netrio's AI advisory services
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability8 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered strategic and core.

• CiscostrategicTechnology or IntegrationTechnology partner for networking solutions, security, and collaboration tools. Netrio provides managed services leveraging Cisco's enterprise networking and security portfolio.
• MicrosoftstrategicTechnology or IntegrationTechnology partner for Microsoft 365, Azure, and related Microsoft services. Netrio provides managed services including Microsoft 365 administration, Azure cloud management, and Teams/collaboration support.
• ServiceNowstrategicTechnology or IntegrationTechnology partner for ITSM platform integration. Netrio's service delivery leverages ServiceNow capabilities, and the company has dedicated ServiceNow practice leadership (Vickie LeRoux, VP ServiceNow Platform & Delivery).
• CrowdStrikecoreTechnology or IntegrationCybersecurity technology partner for endpoint protection and threat detection. Netrio integrates CrowdStrike Falcon platform into its MDR and EDR services.
• FortinetcoreTechnology or IntegrationCybersecurity technology partner for network security, firewall, and SD-WAN solutions. Netrio integrates Fortinet technology into its security services portfolio.
• Stellar CybercoreTechnology or IntegrationOpen XDR (Extended Detection and Response) technology partner providing AI-powered security analytics integrated into Netrio's threat detection services.
• NinjaOnecoreTechnology or IntegrationRMM (Remote Monitoring and Management) and endpoint management technology partner supporting Netrio's device management and patching services.
• LevelBluecoreTechnology or IntegrationCybersecurity services partner providing managed security services that complement Netrio's MSSP offerings.
• HuntresscoreTechnology or IntegrationManaged endpoint detection partner providing automated threat detection and managed SOC services integrated into Netrio's cybersecurity stack.

Scale indicators12 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Dataprise: Mid-market-focused managed services provider offering managed IT, cybersecurity, and cloud services to organizations of 50–5,000 employees. Directly comparable to Netrio in customer segment, service portfolio, and US-centric delivery model.
• Ntiva: Mid-market MSP and MSSP providing managed IT, cybersecurity (MDR/SOC), cloud, and strategic IT advisory. Overlaps Netrio's core offerings and target segment, with similar co-managed and fully-managed delivery models.
• eSentire: Pure-play MDR and managed security services provider for mid-market organizations. Closely comparable to Netrio's SOC-as-a-Service and threat detection stack, especially around AI-driven detection and 24/7 SOC operations.
• Arctic Wolf: MDR/MSSP focused on SMB and mid-market customers with a security operations platform approach. Directly overlaps Netrio's cybersecurity services and competes for similar mid-market budget pools.
• Rackspace Technology: Managed cloud and IT services provider serving mid-market and enterprise customers across multi-cloud, security, and data services. Comparable in managed services delivery model and mid-market enterprise focus, though with a stronger cloud heritage.
• C1 (formerly ConvergeOne): Technology services provider offering managed services, UC, contact center, and security solutions to mid-market and enterprise. Comparable in scope of managed IT and communications services delivered to similar customer profiles.

Broad incumbents

• Kyndryl: Large managed infrastructure services provider spun out of IBM, serving enterprise and mid-market customers globally. Overlaps with Netrio's infrastructure management, network operations, and managed IT portfolio at the higher end of the market.
• DXC Technology: Global IT services company offering managed services, security, and cloud modernization. Competes with Netrio for mid-market and enterprise managed services deals, though with a much broader portfolio and global delivery footprint.
• Insight Enterprises: Global technology solutions provider combining hardware/software distribution with managed services. Comparable on the HaaS, lifecycle management, and managed services axes, though Insight operates a broader portfolio beyond pure MSP.

Emerging players

• Blackpoint Cyber: Cybersecurity-focused MSP enabler providing MDR and SOC technology to MSPs serving mid-market. Partial overlap with Netrio's MSSP stack and represents both a technology partner and a niche competitor in the channel.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/netrio_llc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles19 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NETRIO