TTEC Digital
TTEC Digital, the AI-powered CX transformation arm of TTEC Holdings, provides consulting, managed services, and its proprietary AI Gateway integration platform to mid-market and enterprise clients across healthcare, financial services, retail, technology, and public sector.
- Company typePrivate
- Founded1982
- HeadquartersGreenwood Village, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What TTEC Digital does
TTEC Digital is the digital transformation and AI-powered CX technology arm of TTEC Holdings, Inc. (NASDAQ: TTEC), operating as TTEC Digital, LLC. The firm serves mid-market and enterprise organizations across healthcare, financial services, retail, technology, public sector, and manufacturing—clients include PenFed, SELCO Credit Union, John Hancock, Deliveroo, Chipotle, Reckitt, Westcon-Comstor, and a leading automotive manufacturer running 3,000 agents on a TTEC-implemented unified platform. Its portfolio combines professional services (CX strategy, contact center technology, CRM, data & analytics, AI implementation) with two proprietary assets: AI Gateway, a single integration platform connecting modern AI from Amazon, Google, and Microsoft to legacy contact center infrastructure (Avaya, Cisco, Five9, Genesys, NICE, Twilio, Zoom) without forced migrations, and SurroundCX, a managed services brand for ongoing contact center optimization. The technology model is integration-led rather than model-led—TTEC Digital does not train foundation models but orchestrates best-of-breed AI onto existing enterprise CX stacks. Revenue is generated through project-based consulting, multi-year managed services contracts, and partner-originated deployments, with no public pricing and custom enterprise quotes per engagement. Distribution runs through direct enterprise field sales augmented by co-sell motions with hyperscalers (AWS, Google Cloud, Microsoft) and CX platform partners (NICE Platinum, Salesforce FDE, Genesys, Cisco, Five9), plus a global distributor relationship via Westcon-Comstor spanning 60+ countries.
TTEC Digital firmographics
Firmographics- Name
- TTEC Digital
- Legal name
- TTEC Digital, LLC
- Website
- https://ttecdigital.com
- Company type
- Private
- Founded year
- 1982
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- TTEC Digital, the AI-powered CX transformation arm of TTEC Holdings, provides consulting, managed services, and its proprietary AI Gateway integration platform to mid-market and enterprise clients across healthcare, financial services, retail, technology, and public sector.
- Ownership category
- akta.pro rank
TTEC Digital industry classification
Industry- Product category
- Customer Experience Technology Services
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
Keywords
Where TTEC Digital is headquartered
LocationHeadquarters
- HQ city
- Greenwood Village
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
TTEC Digital business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Professional Services: TTEC Digital generates revenue primarily through consulting and professional services engagements, including CX strategy and design, contact center technology implementation, CRM deployment, AI integration, and digital transformation projects. These are typically project-based or retainer engagements with enterprise clients, involving solution architecture, platform configuration, and change management.
- Managed Services (SurroundCX): Recurring managed services revenue from SurroundCX, providing ongoing support, optimization, and innovation services for contact center operations, delivering predictable recurring revenue alongside project engagements.
- Partner Ecosystem Revenue: Revenue is also driven through partner ecosystem engagements with hyperscalers (AWS, Google Cloud) and CX platform leaders (NICE, Salesforce, Microsoft, Genesys, Cisco, Five9), where TTEC Digital acts as a certified implementation and delivery partner earning fees for deployments, pipeline development, and co-sell contributions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise consulting and managed services engagements are custom-quoted based on project scope, platform, and contract length. |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels3 records
TTEC Digital product offering
Product offeringCore offering
TTEC Digital is a digital customer experience (CX) transformation services firm that helps mid-market and enterprise organizations modernize contact center operations, deploy AI capabilities, and integrate CRM and data platforms. Its portfolio combines the proprietary AI Gateway integration software with SurroundCX Managed Services and consulting practices spanning artificial intelligence, contact center technology, CRM (Microsoft Dynamics 365, Salesforce), CX strategy and design, and data and analytics.
Product overview
TTEC Digital offers an AI-powered customer experience transformation platform with AI Gateway as its flagship software product, complemented by a comprehensive suite of professional services. AI Gateway is a single integration platform that connects modern AI capabilities (from Amazon, Google, and Microsoft) with legacy contact center infrastructure, supporting integrations with Avaya, Cisco, Five9, Genesys, Twilio, and Zoom without requiring costly system migrations. The portfolio also includes SurroundCX Managed Services for ongoing contact center management, combined with professional services for Artificial Intelligence, Contact Center Technology, Customer Relationship Management (including Microsoft Dynamics 365 and Salesforce), CX Strategy & Design, and Data & Analytics. Solution areas span Analytics, Security, Connectors, Industry-Focused deployments, and Contact Center Optimization across healthcare, financial services, retail, technology, and public sector verticals.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Gateway AI Gateway is a proprietary software platform that connects modern AI capabilities from hyperscalers (Amazon, Google, Microsoft) with legacy contact center infrastructure (Avaya, Cisco, Five9, Genesys, Twilio, Zoom) through a single integration layer, enabling enterprises to deploy AI without costly system migrations.
- SurroundCX Managed Services SurroundCX is TTEC Digital's branded managed services offering that delivers ongoing support, optimization, and innovation services for contact center operations, combining technology management with operational expertise.
- Artificial Intelligence Services Consulting and implementation services covering AI strategy, cognitive engagement, cognitive insights, and AI-powered customer experience design and deployment for enterprise clients.
- Contact Center Technology Services Services to assess, migrate, and optimize on-premises and cloud contact center platforms across NICE, Genesys, Cisco, Five9, Avaya, AWS Connect, and other CCaaS environments.
- Customer Relationship Management Services CRM implementation, integration, and optimization services covering Microsoft Dynamics 365, Salesforce, and related platforms to manage and maximize customer experience touchpoints across the lifecycle.
- CX Strategy and Design Services Consulting services including customer journey mapping, experience design, and CX transformation strategy that delivers scalable business value for enterprise clients.
- Data and Analytics Services
Quantifiable outcome
- Average handle time reduced by 3.5 minutes, saving $2.83M in 2024 and projected $5.81M in 2025 for enterprise manufacturing client
- +5 more outcomes
Companies that use TTEC Digital
Customer profileNamed customers14 records
Segments7 records
Ideal customer profiles6 records
TTEC Digital technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability13 records
Feature3 records
TTEC Digital partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered flagship, core and minor.
- NICEflagshipTTEC Digital achieved Platinum Partner status (highest tier) in the NICE 360 VISION Partner Program, recognized for delivery excellence and pipeline building aligned to NICE's CXone platform. TTEC Digital operates over 100 certified consultants and one of the industry's largest NICE Cognify practices. It was also selected as a launch partner for NICE's upcoming AI Specialization Program, affirming its position as NICE's premier strategic partner in AI-powered CX transformation.
- SalesforceflagshipTTEC Digital was selected to join Salesforce's Forward Deployed Engineering (FDE) Partner Network, an elite group certified to help clients deploy Salesforce's Agentforce AI platform at scale. TTEC Digital applies Salesforce's internal engineering standards alongside clients to accelerate the path from AI pilot programs to production-grade customer experience deployments.
- Amazon Web Services (AWS)coreTTEC Digital signed a strategic collaboration agreement with AWS to accelerate adoption of Amazon Connect through AI-powered CX transformation. TTEC Digital leverages direct collaboration with AWS product teams and proven deployment frameworks to help organizations modernize legacy contact centers with intelligent self-service, agent assist capabilities, and real-time data, reducing cost and complexity of AI transformations.
- Google CloudcoreTTEC Digital received a Google Public Sector Partner Expertise Badge for Customer Engagement and completed the Google Partner Development Sprint for Data and Analytics. These dual honors validate TTEC Digital as a Premier Google Cloud Co-sell Partner capable of delivering AI-enabled solutions to government agencies and transforming constituent engagement through data-driven AI technologies.
- MicrosoftflagshipTTEC Digital was awarded Microsoft Dynamics 365 Service Partner of the Year among over 4,600 global nominations and was named to the Microsoft Inner Circle for AI Business Solutions for the 10th consecutive year (top 1% of Microsoft partners globally). TTEC Digital has adopted Microsoft's Model Context Protocol (MCP) servers for Dynamics 365 to build industry-specific AI agents for customers.
- Westcon-ComstorcoreWestcon-Comstor, a global technology distributor, partnered with TTEC Digital to implement Microsoft Dynamics 365 Sales for global sales process optimization. Following a successful September 2023 pilot, the solution was rolled out globally across over 60 countries with over 1,800 users and a 92% user adoption rate for daily selling activities, streamlining quote-to-order operations and improving sales efficiency.
- GenesyscoreGenesys is a CX Platform Leader in TTEC Digital's partner ecosystem. TTEC Digital provides Genesys Cloud implementation services including custom demonstrations, sandbox environments, and migration support for on-premises contact centers to Genesys Cloud (evidenced by SELCO Credit Union and automotive manufacturer deployments).
- CiscocoreCisco is a CX Platform Leader in TTEC Digital's partner ecosystem. TTEC Digital supports Cisco contact center deployments including Webex integration and has delivered the first Cisco-to-cloud migration for a customer. TTEC provides dedicated Cisco support via its ServiceNow portal and 866-927-7478 commercial support line.
- Five9coreFive9 is a CX Platform Leader in TTEC Digital's partner ecosystem. TTEC Digital provides Five9 implementation and managed services including a dedicated self-service support portal, technical support line (800-323-3639), and [email protected] email support.
- AvayacoreAvaya is a CX Platform Leader in TTEC Digital's partner ecosystem. TTEC Digital's AI Gateway integrates with Avaya platforms alongside other CX platforms to connect legacy Avaya infrastructure with modern AI capabilities.
- ZoomcoreZoom is a CX Platform Leader in TTEC Digital's partner ecosystem. TTEC Digital's AI Gateway integrates with Zoom to connect Zoom-based CX deployments with Amazon, Google, and Microsoft AI platforms.
- TwiliocoreTwilio is a CX Platform Leader in TTEC Digital's partner ecosystem. TTEC Digital's AI Gateway integrates with Twilio communications platforms alongside Avaya, Cisco, Five9, Genesys, and Zoom.
- Positive PlanetminorTTEC Consulting (UK) Ltd completed its Carbon Reduction Plan with the assistance of Positive Planet, in accordance with PPN 06/21 and associated guidance for Carbon Reduction Plans.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
TTEC Digital competitors and assessment
Company assessmentDirect peers
- Teleperformance: One of the largest global CX/BPO operators, increasingly offering digital and AI-led CX transformation services; directly comparable on enterprise customer experience engagements and contact center modernization.
- Concentrix: Global CX and BPO provider with a sizable digital transformation and technology services arm; competes head-to-head with TTEC Digital on CX strategy, AI integration, and contact center modernization for enterprise clients.
- Slalom: Mid-to-large technology consulting firm with strong CX, data, and AI practices; very comparable GTM (enterprise field sales, partner co-sell) and similar focus on Microsoft, AWS, and Salesforce ecosystems.
Broad incumbents
- Infosys: Global IT services firm with a dedicated CX, CRM, and experience design practice; comparable on Microsoft, Salesforce, and contact center modernization engagements.
- Genpact: Digital transformation services firm with significant CX, AI, and cloud capabilities; comparable on enterprise modernization projects and managed services overlays.
- Accenture: Largest global consulting and SI firm with a deep CX, AI, and cloud transformation practice; competes for the same enterprise modernization engagements TTEC Digital targets.
- Deloitte Digital: Big Four digital consulting arm with significant CX and contact center transformation practice; overlaps with TTEC Digital on strategy, technology selection, and large-scale implementations for regulated industries.
- Capgemini: Global SI with a Digital Customer Experience practice delivering CX transformation, CRM, and contact center modernization; broadly overlapping on enterprise customers and hyperscaler partnerships.
- Cognizant: Global IT services leader with a dedicated CX/CRM practice delivering Microsoft, Salesforce, and Genesys implementations at scale; broader portfolio but overlapping on AI Gateway-style integration and managed services.
- NTT DATA: Global IT services provider with a strong CX and contact center practice (including recent digital acquisitions); overlaps on enterprise CX modernization and managed services engagements.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
TTEC Digital social profiles
Digital presenceTTEC Digital compliance and trust
Trust signalCompliance5 records
TTEC Digital financial estimates
Financial estimateRevenue estimate
Valuation estimate
TTEC Digital leadership team
Management profileNumber of profiles
Profiles5 records
TTEC Digital funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TTEC Digital M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TTEC Digital
What does TTEC Digital do?
TTEC Digital is a digital customer experience (CX) transformation services firm that helps mid-market and enterprise organizations modernize contact center operations, deploy AI capabilities, and integrate CRM and data platforms. Its portfolio combines the proprietary AI Gateway integration software with SurroundCX Managed Services and consulting practices spanning artificial intelligence, contact center technology, CRM (Microsoft Dynamics 365, Salesforce), CX strategy and design, and data and analytics.
Is TTEC Digital a public or private company?
TTEC Digital is a private company. It is classified as corporate owned and is currently operating.
When was TTEC Digital founded?
TTEC Digital was founded in 1982. It employs 1,001 to 5,000 people.
Where is TTEC Digital based?
TTEC Digital is headquartered in Greenwood Village, United States, in the North America region.
How does TTEC Digital make money?
Three revenue lines are on record. Professional Services are the primary driver. The others are managed Services (SurroundCX) and partner Ecosystem Revenue.
Who are TTEC Digital's main competitors?
Direct peers on record are Teleperformance, Concentrix and Slalom. Broad incumbents are Infosys, Genpact, Accenture, Deloitte Digital, Capgemini, Cognizant and NTT DATA.
Does TTEC Digital have an API?
No public API is recorded for TTEC Digital.
What industry is TTEC Digital in?
TTEC Digital's product category is Customer Experience Technology Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC). Its NAICS code is 541511 and its SIC code is 7373.