TeamViewer

What TeamViewer does

TeamViewer SE is a publicly traded (Frankfurt: TMV; OTC: TMVWY) German software company headquartered in Göppingen that provides a unified digital workplace platform combining remote connectivity, Digital Employee Experience (DEX), Autonomous Endpoint Management (AEM), and industrial augmented reality. Founded in 2005, the company serves approximately 635,000 commercial customers globally, with roughly 70% of revenue from small and medium businesses (SMBs) and the balance from large enterprises across logistics, manufacturing, automotive, healthcare, government, and education. The product portfolio is organized around TeamViewer ONE, an AI-native platform that unifies four functional pillars: TeamViewer Remote (SMB), TeamViewer Tensor (enterprise remote connectivity), TeamViewer DEX (digital employee experience), and TeamViewer Frontline (industrial AR for frontline workers), supported by add-on modules (Asset Management, Mobile Device Management, Device Monitoring, Endpoint Protection) and an OEM/embedded business.

The technology stack is built on the TeamViewer ONE control plane, integrating endpoint management, DEX, and remote support on what the company describes as an AI-native foundation. Core proprietary components include Tia (TeamViewer Intelligent Agent), an autonomous support agent that learns from session history to convert resolved issues into reusable automations and which completed more than one million AI-powered remote support sessions by March 2026; Tia Reporting, which generates dashboards from natural-language prompts; Assist AR, which integrates Microsoft's on-device Windows AI API for Video Super Resolution; and Agentless Access, a zero-trust secure access gateway co-developed with Bechtle for industrial OT. The December 2024 acquisition of 1E for $720 million materially expanded AEM and DEX depth and is now integrated into TeamViewer ONE. The platform is anchored by deep integrations with Microsoft Intune, ServiceNow, Salesforce Agentforce, SAP (Endorsed App for Frontline), and Google Cloud, and carries a broad compliance posture including ISO 27001, SOC 2/3, HIPAA, DCB129 (UK NHS), FedRAMP "In Process" status with the U.S. Department of Veterans Affairs as sponsoring agency, CVE Numbering Authority authorization, and a BitSight top-1% security rating.

Revenue is predominantly recurring subscription, with FY2025 pro forma revenue of approximately €768 million and reported 5% growth. Enterprise is the bright spot, with standalone Enterprise ARR growing approximately 19% in constant currency, materially outpacing headline growth as SMB volumes face post-pandemic normalization; FY2026 guidance is 0–3% constant currency growth against a ~2.8% FX headwind. Go-to-market combines direct enterprise field sales, an inside sales organization (global EVP role), self-serve web (with a freemium tier for personal use that drives conversion), the TeamUP channel partner program and dedicated MSP Partner Program, and transactable marketplace listings across Azure, Google Cloud, and SAP Store. Pricing is quote-based for enterprise and published tiers for SMB, with a 30% discount for non-profits and education. Management is led by Chairman/CEO Oliver Steil (contract extended to 2028), CFO Michael Wilkens, CPTO Mei Dent, and CRO Mark Banfield, alongside regional presidents and recent enterprise-focused additions including Tim Koubek (President Americas) and Peter Ruchatz (CMO, effective September 2026). Ownership is widely held; BlackRock disclosed 5.13% voting rights as of June 2026, and net debt stood at approximately €901 million as of Q4 2025, largely reflecting the 1E acquisition financing.

Name

TeamViewer

Legal name

TeamViewer SE

Website

https://teamviewer.com

Company type

Public

Founded year

2005

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

TeamViewer provides a unified AI-native digital workplace platform combining remote connectivity, endpoint management, digital employee experience (DEX), and industrial AR, serving roughly 635,000 customers including SMBs (~70% of revenue) and large enterprises across logistics, manufacturing, automotive, healthcare, and federal verticals.

Ownership category

akta.pro rank

Product category

Remote Connectivity and Digital Workplace Software

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)

akta.pro secondary industries

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Business Messaging & Team Collaboration (HDAIAHAE)

Keywords

• Remote access software
• Remote IT support
• Digital employee experience
• Endpoint management platform
• Industrial augmented reality

Headquarters

HQ city

Göppingen

HQ country

Germany

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise Subscriptions: Enterprise customers (large organizations) subscribe to TeamViewer Tensor, DEX, and ONE platform solutions on annual or multi-year contracts. Standalone Enterprise ARR grew 19% in constant currency.
2. SMB Subscriptions: Small and medium businesses subscribe to TeamViewer Remote plans including personal use tier, business plans, and premium support options. SMBs represent approximately 70% of group revenues.
3. Freemium / Free Version: Free version of TeamViewer Remote available for personal and non-commercial use; drives conversion funnel to paid plans and brand awareness.
4. Add-on Products: Additional revenue from add-ons including Asset Management, Mobile Device Management, Device Monitoring, and Endpoint Protection for existing customers.
5. Professional Services: Implementation, consulting, and training services through partners and direct engagements for enterprise deployments.

Pricing tiers

Go-to-market motion5 records

Distribution channels6 records

Marketing channels8 records

Core offering

TeamViewer sells an AI-native digital workplace platform that enables remote access, remote IT support, endpoint management, Digital Employee Experience (DEX), Autonomous Endpoint Management (AEM), and industrial augmented reality for frontline workers. Its portfolio is unified under TeamViewer ONE and addresses businesses of all sizes, from SMBs and individuals using TeamViewer Remote to large enterprises running TeamViewer Tensor and DEX deployments.

Product overview

TeamViewer is a digital workplace platform offering a portfolio of products organized as a platform-plus-modules architecture. The core offerings include TeamViewer Remote (for SMB), TeamViewer Tensor (enterprise connectivity), TeamViewer DEX (Digital Employee Experience), and TeamViewer Frontline (industrial AR). These are unified under TeamViewer ONE, an AI-native platform that combines endpoint management, remote connectivity, DEX, and Autonomous Endpoint Management (AEM). Add-on modules include Asset Management, Mobile Device Management, Device Monitoring, and Endpoint Protection. Key AI features include Tia (intelligent agent), Tia Reporting, and Session Insights. The company also offers specialized solutions like Agentless Access for OT environments, Smart Service for after-sales support, and Assist AR for frontline workers. Following the December 2024 acquisition of 1E for $720M, TeamViewer's DEX capabilities were significantly enhanced and integrated into the ONE platform.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 15% average increase in productivity at DHL Supply Chain
• +11 more outcomes

Named customers16 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability9 records

Feature6 records

Partnerships

21 partnerships are on record, tiered core, flagship and minor.

• MicrosoftcoreTechnology or Integration · 3 June 2026Strategic partnership to integrate Windows AI API for Video Super Resolution (VSR) into TeamViewer Assist AR solution, enabling sharper video quality under poor network conditions. On-device AI reconstructs and sharpens incoming video in real time across Windows PCs. General availability planned for coming weeks, initially on Copilot+ PCs. Partnership also includes Microsoft Intune integration enhancements and Microsoft Teams integration.
• Mercedes-AMG PETRONAS F1 TeamflagshipStrategic or Co-development Partner · 30 April 2026Team upgraded from TeamViewer Tensor to TeamViewer ONE for Autonomous Endpoint Management, providing real-time visibility and control across thousands of IT/OT endpoints from Brackley factory to trackside operations. Uses AI to detect and resolve issues proactively. Also uses AR technology for testing and development efficiency. Flagship sports partnership showcasing technology in zero-tolerance environment.
• BechtlecoreImplementation/ SI/ Consulting Partner · 16 April 2026Joint development of secure access gateway hardware enabling plug-and-play deployment of zero-trust remote access for industrial systems without requiring software installation on endpoints. Showcased at Hannover Messe 2026. Partnership strengthens TeamViewer's industrial OT/IT convergence capabilities.
• Microsoft IntunecoreTechnology or Integration · 5 March 2026Enhanced TeamViewer Tensor integration with Microsoft Intune introducing automated device synchronization, unattended remote access for Windows, macOS, and Android, and support for Windows Local Administrator Password Solution. Provides near real-time visibility across platforms.
• ThrivecoreChannel Partner/ Reseller/ Distributor · 28 January 2026Partnership to integrate TeamViewer DEX capabilities into Thrive's NextGen managed services platform built on ServiceNow. Enables Thrive to identify IT issues earlier and automate remediation before they impact end users. Shifts IT operations from reactive support to continuous optimization. Targets small to mid-market organizations.
• RealWearcoreStrategic or Co-development Partner · 14 November 2024Strategic and financial backing for RealWear's acquisition of Almer Technologies (AR software provider). TeamViewer provided support to enhance RealWear's industrial AR capabilities using Almer's compact AR headsets. RealWear positioned as de facto standard for TeamViewer's embedded remote connectivity on wearable devices.
• Manhattan AssociatescoreStrategic or Co-development Partner · 23 April 2024Strategic partnership for warehouse vision picking. Manhattan Associates WMS integrated with TeamViewer Frontline for order picking, assembly support, and remote expert assistance.
• DeloittecoreImplementation/ SI/ Consulting Partner · 11 April 2024Partnership to accelerate digital transformation of warehouse logistics with Vision Picking. Deloitte leverages TeamViewer Frontline for warehouse optimization engagements.
• Almer TechnologiesminorStrategic or Co-development Partner · 25 January 2024Strategic partnership with AR hardware innovator Almer for out-of-the-box AR bundle combining TeamViewer software with Almer's compact AR headsets.
• Hyundai MotorcoreStrategic or Co-development Partner · 30 September 2022Strategic partnership to accelerate digital innovation in automotive smart factory. TeamViewer provides remote connectivity and AR solutions for Hyundai's manufacturing operations.
• Siemens HealthineerscoreStrategic or Co-development Partner · 5 July 2022Partnership to enable new remote scanning service WeScan for diagnostic imaging. TeamViewer provides connectivity for remote ultrasound and medical imaging support globally.
• GooglecoreStrategic or Co-development Partner · 12 September 2021Partnership with Google Cloud to deliver enterprise AR solutions on Google Glass Enterprise Edition. TeamViewer Pilot integrated with Google Glass for hands-free remote assistance.
• Siemens HealthineerscoreStrategic or Co-development Partner · 5 August 2021Partnership enabling new remote scanning service WeScan for diagnostic imaging. TeamViewer supports medical technology digitalization in healthcare sector.
• SiemenscoreStrategic or Co-development Partner · 4 May 2021Innovation partnership in Product Lifecycle Management space with Augmented and Mixed Reality solutions. Collaboration on industrial digital transformation and AR applications.
• SAPcoreTechnology or IntegrationTeamViewer Frontline AR certified as SAP Endorsed App and integrated into SAP Digital Manufacturing. Integration enables AR-powered picking and manufacturing workflows within SAP ecosystem. Also integration with SAP Service Cloud for enterprise remote access.
• ServiceNowcoreTechnology or IntegrationDeep integration with ServiceNow for ITSM workflows. Thrive partnership also builds on ServiceNow platform. Integration enables real-time monitoring, issue detection, and remote resolution within ServiceNow workflows.
• SalesforcecoreTechnology or IntegrationIntegration of TeamViewer DEX, Remote Connectivity, and Intelligence with Salesforce Agentforce IT Service at Dreamforce 2025. Enables real-time monitoring and remote resolution of IT problems within Salesforce workflows. TeamViewer received Salesforce Connected Ecosystem Award.
• Highwoods Properties and Bromley CompaniesminorOthersJoint venture developers of Midtown Tampa where TeamViewer relocated its U.S. headquarters, occupying 26,389 square feet in the 440,000-square-foot Midtown East building.
• 1EcoreStrategic or Co-development PartnerAcquired by TeamViewer in December 2024 for $720 million. Carlyle-backed 1E provides Digital Employee Experience solutions that combine with TeamViewer's capabilities for improved IT support. Integration creates unified ONE platform for DEX and AEM.
• Project HostscoreImplementation/ SI/ Consulting PartnerCloud service provider sponsoring TeamViewer's FedRAMP authorization. TeamViewer's DEX platform listed on FedRAMP Marketplace under Project Hosts' listing.
• MaxtecminorChannel Partner/ Reseller/ DistributorStrategic partnership with Maxtec to expand TeamViewer digital workplace solutions across Africa, supporting remote work and digital transformation.

Scale indicators11 records

Recent moves14 records

Expansion highlights6 records

Direct peers

• ConnectWise: ConnectWise is a direct peer in IT management, RMM, and remote support for MSPs and IT departments, with overlapping SMB and mid-market customers and a partner-led go-to-market motion similar to TeamViewer's TeamUP program.
• Ivanti: Ivanti is a direct peer in unified endpoint management, IT service management, and zero-trust access, with overlapping enterprise customers and a comparable narrative around consolidating endpoint, security, and remote connectivity workflows.
• BeyondTrust: BeyondTrust is a direct peer in remote support and privileged access management, frequently compared to TeamViewer in enterprise RFPs, especially where zero-trust, audit, and compliance are key buying criteria.
• Splashtop: Splashtop is a direct peer offering remote access, remote support, and endpoint management for SMB and MSP segments, often positioned as a lower-cost alternative to TeamViewer with overlapping target customers and use cases.
• AnyDesk Software: AnyDesk is a direct competitor in remote access and remote support for SMBs and enterprises, with a similarly cross-platform, lightweight client and a freemium-to-paid model that directly overlaps TeamViewer Remote and Tensor.
• GoTo (formerly LogMeIn): GoTo (LogMeIn) is a direct competitor combining remote access (Rescue, Central) with UCaaS/collaboration, serving the same SMB and mid-market IT support and remote work use cases as TeamViewer Remote and Tensor.

Emerging players

• NinjaOne: NinjaOne is an emerging endpoint management and RMM vendor with strong MSP traction, increasingly competing with TeamViewer's endpoint management and DEX roadmap and gaining share in the same SMB and mid-market IT buyer.
• Jamf: Jamf is an emerging player in Apple-focused endpoint management and a partner of TeamViewer; it overlaps with TeamViewer ONE in device management, mobile device management, and DEX-adjacent workflows, especially in education and enterprise Mac fleets.

Broad incumbents

• Citrix Systems: Citrix is a broad incumbent in remote work, virtual desktop infrastructure, and secure access, with an overlapping enterprise customer base and competing narrative around secure remote connectivity, particularly relevant to TeamViewer Tensor and 1E-augmented offerings.
• Microsoft (Remote Desktop, Quick Assist, Intune, Teams): Microsoft is a broad incumbent that ships native remote assistance (Quick Assist) in Windows, integrates remote support into Teams, and bundles Intune for endpoint management, directly overlapping TeamViewer's core remote access and endpoint management products, often at no incremental cost to enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TeamViewer
• YouTubeyoutube.com/user/teamviewertv
• Facebookfacebook.com/teamviewer
• LinkedInlinkedin.com/company/teamviewer
• Instagraminstagram.com/teamviewer

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries3 records

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TeamViewer