Package Concierge
Package Concierge, now part of Parcel Pending by Quadient, manufactures and sells smart parcel locker systems with cloud management and an open API for multifamily, university, commercial, and retail customers across North America and Europe.
- Company typePrivate
- Founded2019
- HeadquartersMedfield, United States
- Headcount11–50
- GTM typeB2B
- OfferingHardware or Manufacturing
What Package Concierge does
Package Concierge, founded in 2012 and headquartered in Medfield, Massachusetts, designs and sells electronic smart parcel locker systems for residential, commercial, retail, and higher-education customers. Its product portfolio includes indoor locker lines (Premier, Express), outdoor weatherproof lockers (Element), refrigerated and oversize compartments, rear-loading lockers, a Package Room solution, and the Campus Hub platform, all managed through a cloud-based platform with a touchscreen kiosk, mobile app (Bluetooth access, barcode scanning, instant notifications), and an open API for software integrations. The system is SOC 2 Type 2 certified and includes built-in 24/7 cloud-based video surveillance and per-compartment sensors for chain-of-custody tracking.
The company operates a B2B field-sales and inside-sales model (sales line: 888-356-4968) targeting property managers, university administrators, and retail operations. Revenue comes from outright hardware purchases, monthly lease/rental subscriptions with no-money-down options, and recurring service plans (Bronze 90-day and Silver ongoing coverage), plus per-property fees set by individual properties on residents. Deep integrations with dominant property management software platforms (Yardi, Entrata, ResMan, Rent Manager, RealPage) drive workflow lock-in for multifamily customers.
Package Concierge was acquired by Quadient S.A. in 2019 for $100 million and now operates as part of the Parcel Pending by Quadient family, contributing approximately 3,000 locker units to a global installed base of more than 25,000 units across roughly 18,000 locations in North America, Europe, the UK, Australia, and Japan. The combined network processes nearly 75 million packages annually for over 5 million users, including 300+ higher-education institutions and enterprise retail customers such as Lowe's, Decathlon, and Auchan. The company holds trademarks including Package Concierge®, BOPIL, and Campus Hub, and was recognized as a Top Workplace in Orange County.
Package Concierge firmographics
Firmographics- Name
- Package Concierge
- Legal name
- Parcel Pending US, Inc.
- Website
- https://packageconcierge.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- Package Concierge, now part of Parcel Pending by Quadient, manufactures and sells smart parcel locker systems with cloud management and an open API for multifamily, university, commercial, and retail customers across North America and Europe.
- Ownership category
- akta.pro rank
Package Concierge industry classification
Industry- Product category
- Smart Parcel Lockers
- NAICS
- General Warehousing and Storage (493110), Refrigerated Warehousing and Storage (493120)
- SIC
- Public Warehousing & Storage (4220)
- akta.pro primary industry
- Workplace Experience & Concierge Services (BPABAFAG)
- akta.pro secondary industries
- Workplace Experience & Concierge Services (IMAIALAC), Porterage & Concierge Services (BPABAEAC)
Keywords
Where Package Concierge is headquartered
LocationHeadquarters
- HQ city
- Medfield
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Package Concierge business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Hardware Locker Sales: Sale of smart locker systems including indoor, outdoor, refrigerated, and oversize lockers. Properties can purchase lockers outright with flexible configurations to meet their space and delivery volume needs.
- Subscription/Service Plans: Ongoing service and support contracts including Bronze (90 days parts/labor) and Silver (ongoing coverage) warranty plans. Includes software support, maintenance, and end-user support.
- Lease/Rental Revenue: Flexible lease options allowing properties to integrate automated locker management into operational budgets without large capital investment. No money down subscription option available.
- Per-Property Fees: Each property partner sets up fees and storage fees for residents exceeding normal pickup duration. Package Concierge does not charge cost per package to residents.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Bronze Warranty Plan |
| Subscription | Monthly | Silver Warranty Plan |
| Subscription | Annual | Package Room Standard Tier |
| One time/ perpetual license | Pay-as-you-go | Purchase Option |
| Subscription | Monthly | Lease Option |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels11 records
Package Concierge product offering
Product offeringCore offering
Package Concierge provides electronic smart parcel locker hardware and associated cloud-based management software that enables 24/7 secure, self-service package delivery and retrieval for residential, university, commercial, and retail properties. Solutions include indoor and outdoor locker series, refrigerated and oversize compartments, touchscreen kiosks, mobile app access, and integrations with major property management systems, sold via direct hardware purchase, lease, or subscription warranty plans.
Product overview
Package Concierge (now Parcel Pending by Quadient) offers a comprehensive smart locker ecosystem with multiple hardware product lines and software platforms. The core Smart Parcel Locker System serves as the unified platform supporting indoor, outdoor, refrigerated, oversize, and specialty lockers including Element (outdoor/weatherproof), Premier (premium indoor), Express, Drop Box, Refrigerated, Oversize, and Rear-Loading variants. Software offerings include Campus Hub for universities, Overflow Manager for retail operations, a Mobile App for end-users, and a Business Intelligence Portal for analytics. The Open Locker Network extends the platform globally through carrier and retailer partnerships. The company acquired Package Concierge in December 2024 as part of Quadient's Elevate to 2030 strategy, adding approximately 3,000 units to the global installed base of over 25,000 units.
Differentiator
Problem solved
Functional benefit
Brands
- Campus Hub: A platform combining Quadient's Web Tracking System (WTS) with Parcel Pending's intelligent hardware to provide full chain of custody and real-time tracking for goods distributed across campus environments.
- BOPIL (Buy Online, Pick-Up In Locker)
Products and services
- Smart Parcel Locker System (Core Platform) End-to-end smart locker platform that automates secure package delivery and retrieval for multifamily, university, commercial, and retail properties, featuring touchscreen kiosks, PIN/barcode/mobile access, and real-time chain-of-custody tracking.
- Element Locker Series (Outdoor) Outdoor-rated weatherproof smart locker with industrial steel construction, climate-controlled kiosk, and UV-resistant touchscreen, designed for exterior deployment where temperature ranges from -13°F to 122°F.
- Premier Locker Series (Indoor) Premium indoor smart locker line with 15.6-inch HD touchscreen, steel and brushed aluminum construction, advanced sensors, and mobile app integration for upscale residential communities.
- Package Room Solutions Convert existing rooms into secure, controlled-access package storage with photo and video surveillance, access logging, and full integration with the locker overflow workflow.
- Refrigerated Lockers Temperature-controlled locker compartments for perishable deliveries such as groceries, food, and medications that require cooler storage while maintaining secure access control.
- Oversize Lockers Large-format smart lockers sized for oversized package deliveries such as mattresses, tires, bicycles, and other bulky items beyond standard parcel dimensions.
- Drop Box Lockers Retail and carrier locker with built-in label printer enabling self-service returns handling and online order collection in a single all-in-one unit.
- Rear-Loading Lockers Rear-door loading lockers allowing staff to load from behind while recipients retrieve from the front, purpose-built for space-constrained higher-education mailrooms.
- Campus Hub Campus-specific solution combining Web Tracking System software with intelligent locker hardware to provide full chain-of-custody and real-time tracking for packages, bookstore orders, IT equipment, library materials, food delivery, and other campus assets.
- Open Locker Network Global carrier- and retailer-agnostic network of smart parcel lockers enabling local pickup, collection, and return points across nearly 18,000 locations worldwide.
- Mobile App Free smartphone application delivering real-time delivery notifications, package management, barcode scanning, and Bluetooth-enabled contact-free locker access for end users.
- Business Intelligence Portal Cloud-based analytics platform providing real-time data, monitoring, alerts, reporting, and user/device management tools for operational optimization across the locker fleet.
- Overflow Manager Web application that helps retailers manage in-store order collections and returns for oversized items or during periods of full locker capacity, with chain-of-custody tracking.
- Solar-Powered Autonomous Battery Parcel Locker Solar-powered autonomous battery parcel locker enabling sustainable, off-grid parcel delivery in remote or energy-constrained locations without grid power.
- Bronze and Silver Warranty Service Plans Subscription warranty and service contracts covering parts, labor, remote system monitoring, and preferred service dispatch for installed Package Concierge locker hardware.
Quantifiable outcome
- Nearly 75 million packages processed annually through Parcel Pending by Quadient lockers
- +8 more outcomes
Companies that use Package Concierge
Customer profileNamed customers20 records
Segments7 records
Ideal customer profiles4 records
Package Concierge technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability6 records
Feature9 records
Package Concierge partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered flagship, core and minor.
- QuadientflagshipQuadient acquired Package Concierge as part of its 'Elevate to 2030' strategic plan, adding approximately 3,000 units to Quadient's global installed base and positioning the company to exceed €100 million revenue in lockers in 2025. The acquisition advances Quadient's goal of a 40,000 unit installed base and €200 million in lockers automation revenue by 2030.
- YardicoreProperty management software integration enabling automated resident registration and package management workflows for multifamily communities using Yardi platform.
- EntratacoreProperty management software integration for automated resident onboarding and package management reporting.
- ResMancoreProperty management software integration enabling streamlined operations for multifamily property managers.
- Rent ManagercoreProperty management software integration for automated resident registration and package management.
- RealPagecoreProperty management software integration enabling property-wide automation and resident management.
- Radical StorageminorGlobal traveler access partnership adding international luggage and travel storage access to Quadient's multi-service locker network.
- Swipe Out HungerminorPartnership supporting campus food pantries through automated locker technology to address food insecurity on college campuses.
- GLS ItalyminorGLS Italy partnership strengthening pickup point network across Italy through Quadient's open locker network.
- EvriminorStrategic partnership expansion with UK delivery carrier Evri to boost out-of-home delivery network.
Scale indicators13 records
Recent moves7 records
Expansion highlights6 records
Package Concierge competitors and assessment
Company assessmentDirect peers
- Luxer One: Luxer One provides smart package locker systems for multifamily, student housing, and commercial properties with similar touchscreen interfaces and mobile app access. It is one of the most direct competitors in the US multifamily smart locker space.
- Smiota: Smiota offers smart parcel locker solutions for residential, retail, and commercial properties with cloud-based management software. It competes head-to-head with Package Concierge in the US multifamily and corporate package management segments.
Broad incumbents
- Amazon Hub: Amazon Hub Locker and Hub by Amazon offer locker-based delivery and pickup solutions deployed in apartment buildings, convenience stores, and retail locations. Backed by Amazon's logistics scale, it represents the most consequential incumbent threat to third-party locker providers.
- Pitney Bowes: Pitney Bowes offers smart locker and parcel management solutions as part of its broader mailing, shipping, and ecommerce logistics portfolio. As a much larger incumbent, it competes across enterprise mailing and package management customers.
Regional players
- InPost: InPost operates one of Europe's largest networks of automated parcel lockers (Paczkomaty) for B2C delivery and pickup, primarily in Poland, the UK, France, and Italy. It is a leading regional competitor in European out-of-home delivery but does not primarily operate in North America.
- ByBox: ByBox provides smart locker solutions for click-and-collect, field service parts management, and last-mile delivery in the UK and Europe. It serves a comparable customer profile (enterprise, retail, service operations) but operates primarily outside Package Concierge's North American core.
- Hub Box: Hub Box is a UK-based parcel collection and return locker network operating in convenience and retail locations. While smaller in scale, it competes in the same out-of-home delivery and click-and-collect use cases for retailers and consumers.
- ParcelPoint (Hubbed): ParcelPoint, now part of Hubbed, operates an Australia-wide network of parcel collection and return lockers in retail locations. Comparable to Package Concierge's Open Locker Network, it focuses on carrier-agnostic out-of-home delivery in a distinct geography.
Emerging players
- Luxerroom: Luxerroom provides package management and smart locker solutions targeting smaller multifamily and student housing properties. As a smaller emerging player, it competes for budget-conscious property managers who may not need the full enterprise feature set.
Others
- Quadient (sibling Parcel Pending business): Quadient's original Parcel Pending business now operates alongside Package Concierge as 'Parcel Pending by Quadient.' While not a competitor, the broader Quadient locker ecosystem and competing Quadient locker products in Europe shape the strategic and operational context for Package Concierge.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Package Concierge social profiles
Digital presencePackage Concierge compliance and trust
Trust signalCompliance3 records
Package Concierge financial estimates
Financial estimateRevenue estimate
Valuation estimate
Package Concierge leadership team
Management profileNumber of profiles
Profiles2 records
Package Concierge funding detail
Funding detailFunding overview
Funding rounds2 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Package Concierge M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Package Concierge
What does Package Concierge do?
Package Concierge provides electronic smart parcel locker hardware and associated cloud-based management software that enables 24/7 secure, self-service package delivery and retrieval for residential, university, commercial, and retail properties. Solutions include indoor and outdoor locker series, refrigerated and oversize compartments, touchscreen kiosks, mobile app access, and integrations with major property management systems, sold via direct hardware purchase, lease, or subscription warranty plans.
Is Package Concierge a public or private company?
Package Concierge is a private company. It is classified as corporate owned and is currently acquired.
When was Package Concierge founded?
Package Concierge was founded in 2019. It employs 11 to 50 people.
Where is Package Concierge based?
Package Concierge is headquartered in Medfield, United States, in the North America region.
How does Package Concierge make money?
Four revenue lines are on record. Hardware Locker Sales are the primary driver. The others are subscription/Service Plans, lease/Rental Revenue and per-Property Fees.
Who are Package Concierge's main competitors?
Direct peers on record are Luxer One and Smiota. Broad incumbents are Amazon Hub and Pitney Bowes. Regional players are InPost, ByBox, Hub Box and ParcelPoint (Hubbed). Luxerroom is listed as an emerging player. Quadient (sibling Parcel Pending business) is listed as an others.
Does Package Concierge have an API?
Yes. Parcel Pending by Quadient offers an open API solution that allows seamless integration with customers' software and delivery processes. The flexible API enables integration with property management software, enterprise resource planning platforms, and asset tracking systems.
What industry is Package Concierge in?
Package Concierge's product category is Smart Parcel Lockers. Its primary akta.pro industry code is BPABAFAG, Workplace Experience & Concierge Services, with a secondary code of IMAIALAC, Workplace Experience & Concierge Services. Its NAICS code is 493110 and its SIC code is 4220.